Fonus Opiniões 

Been with Fonus since Day 1 - I'm one of their first clients, I believe. Their coverage is amazing, their price is hot, but most importantly, their support is top tier. I have MULTIPLE phones and devices for work and personal - spanning 4 telcos. FONUS is by far the best support I receive. Always available via Whatsapp, Telegram, online chat, etc.

Keep up the great work.

Great support and had my problem resolved in a half hour.

Great! Thanks!

Service chat was great and professional!

Not only does their customer service totally suck . . . But when I first contacted them I was told that if it did not arrive by the date that I was supposed to leave they would refund my money.

When that didn't happen another person said no that's not our policy we don't refund . . . we will ship you out another one immediately

Well it has now been 3 weeks since the last communication and surprise, surprise . . .

I STILL do not have my order . . . BUT THEY SURELY HAVE MY MONEY!!!

January 2025 I received emails regarding unable to charge card, which was incorrect as the card is always paid off monthly. I went on chat and they advised me to re input my card on file which I did.

Since then Fonus has been double billing me.

I have only 1 sim card and one phone.

Fonus claims that I set up a second account, which I didn't, all I did was redo my credit card.

I'm a very busy person, I don't keep a super watchful eye on my balances, so I would see a charge on my account, and would not think about it.

I do my yearly audit and discovered that I was being charged double.

So I sent the customer service copies of my payments.

CSR Bruce came across as condescending, basically blaming me for starting up a second account (which had no activity at all), and that he was unwilling to refund or at the very least credit the overpayments to my actual account. So I have to eat a $800 overpayment.

I am a Customer service manager. I have worked in technology for over 35 years. I would never tell a customer that you won't try to help them. Especially when you are in a very competitive market. Customer retention is key. I was a customer for the past 2 years notice I said WAS.

I have had an issue since September and tomorrow is January as the voicemail doesnt work. I complained multiple times and and agent Bruce told me to watch my tone because he couldnt fix my issue! my tone ? If I was rude or cursed I could understand ,but this is crazy! cancelled my service with them and I it has so many issues anyways so good dirance

sehr hilfsbereit alle fragen beantwortet. was ich schade finde dass mann in der app nicht schauen kann wieviele frei minuten es nioch gibt fuer das jeweilige land wo man telefoniert.

First an opology to Fonus.se (the Swedish funeral and law services cooperative). My mistaken censure of this fine organization was the more embarrasing, as I lived in Sweden as a boy and much admire her people..

On Sep 27, 2025 I switched mobile phone service (porting my number) to "Fonus Mobility" in preparation for 6 weeks cruising in Europe to South America. We returned to Canada on Dec 7, 2025.

However, before leaving on the cruise I experienced at least 9 instances where I could not connect to Fonus mobile service in Canada, at the same time and locations that my wife had no problem conecting to her (Freedom) service. The same issue ocurred on the European cruise where I had no Fonus service at all.

On Dec 14, 2025 I added a line with my wife's Freedom account. The Freedom Agent arranged to port my Fonus number to Freedom, warning me not to cancel with Fonus or I would lose the number. The Freedom agent stated that the Fonus account would be automatically cancelled when the number was ported. My favorite number started working with Freedom Mobility on Dec 17, 2025.

On Dec 27, 2025 Fonus charged my USD Mastercard in advance for service until January 27th, 2026. Their agent refused to refund the charge stating that I had not canceled the service. Notwithstanding their assertion, I no longer had an active number with them, and I could not sign in to my Fonus account. (I tried 3 times with a "use a different email" response each time..) Guess what?! after disputing all this with the same online chat agent, the email log-in began working again!! Talk about dishonesty!

So here is my January 5 update: Days after the New Year's festivities I noticed that Fonus Mobility had reversed their earlier decison and credited my USD MasterCard on Dec 31, 2025.
Thank you Fonus..

Outstanding customer service and support.
I honestly thought the matter wouldn’t be resolved but to my surprise a member of the Fonus team called Bruce was brilliant!

Much appreciated!

Fonus does what it promises. Customer support is accessible, and always responsive. Special shoutout to Emily who's always been on the line with me ever since and has been very helpful. Kudos!

I'm using Fonus since 2024. Very satisfied. I travel often to Europe, USA, Mexico, Japan... Had coverage everywhere. Great service.
Thank you

Not really much use if travelling ..lots of countries dont have data provision.. with most travellers using social media and the apps phone call options to stay in touch, a SIM that has no data, just calls, is quite honestly of little use and certainly not worth $20 plus per month. An outdated business model backed up with poor customer service, who dont really care once youve paid for subscription. My advice: find providers with more widespread data provision and save wasting your money on this. You wont be getting your Uber outside most airports .. you might be able to make a phone call to a cab company if you brought a list of local cab numbers.. does this sound like a SIM of value ????

Vous ne pouvez pas recevoir de code de validation avec Fonus alors vous devez quand même garder un abonnement cellulaire. Au bout du compte, vous payez en double!

Outstanding customer service. Any issues are always resolved and done quickly. I've had the service for 4+ years.

Very prompt responses and actions! So far (after 1 month) Fonus service has met my expectations! I have switched to Fonus given that we travel frequently to various countries and if it works as I hope, I won’t need to get travel eSIMs!

The people are super friendly and patient

Fonus- Best customer service I have ever experienced. I was with Rogers and Bell in the past and it is nowhere close. Networks Service had been great as well in Canada and abroad.

Fast response. Overall professional.