We were served by Jennie Lewis. Oh what a lovely lady she was. She was soft spoken and calm, professional, very very helpful and has a beautiful heart. She was patience throughout the process, giving... Ver mais
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Leia as opiniões dos outros
My advisor, Ross was extremely helpful. He called back promptly after an expression of interest in life and critical illness cover and provided clear and excellent advice and support throughout the ca... Ver mais
Suzanne from Forces Mutual in Faslane was really helpful. She took the time to answer all of my questions and helped me to understand all of the key points with starting a life insurance policy. I was... Ver mais
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Lynne Dickaty was fantastic. My car renewal quote was given with outdated information held on account (my fault) she quickly updated the system which cut my final payment in half next month. The renew... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Committed to offering a competitive range of insurance, money and health products to meet the needs of the Army, RAF, Royal Navy and Royal Marines, we exist only to improves the lives of the military and their families.
Informações de contacto
3rd floor, Exchange Station, Tithebarn Street, L2 2QP, Liverpool, Reino Unido
- 0151 363 5290
- forcesmutual.org
4,9
Excelente
298 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Speedy help
Speedy help
The general man who informed me my coverage had expired also help me get it renewed immediately he also did it over the phone which was extremely helpful
11 de junho de 2026
Resposta da Forces Mutual
Hi Tom,
Thanks for taking the time to leave a positive review. We are pleased to hear that your renewal was quick and the advisor helpful, we will ensure your feedback is shared with the team.
Clare - Regional Manager
They are good at talking and explaining…
They are good at talking and explaining things in a deeper way and they give us as much information as we possibly need.
4 de junho de 2026
Opinião espontânea
Resposta da Forces Mutual
Hi Ryan,
Thanks for taking the time to leave a positive review. We are pleased to hear that you had all the information you needed to make an informed choice, we will ensure your feedbacks shared with the wider team.
Clare - Regional Manager
Sam was great.
4 de junho de 2026
Opinião espontânea
Resposta da Forces Mutual
Hi Joven,
Thanks for taking the time to leave a positive review for Sam. We will ensure your feedback is shared with Sam and the team.
Clare - Regional Manager
Resposta da Forces Mutual
Hi Stephen,
Thank you for taking the time to leave a positive review, we will ensure its shared with the wider team,
Clare - Regional Manager
Cherie is amazing and very helpful…
Cherie is amazing and very helpful couldn’t have asked for more from her. Always listens properly and wants the best for you.
2 de abril de 2026
Opinião espontânea
Resposta da Forces Mutual
Hi Snowdon,
Thank you for taking the time to leave a positive review for Cherie. Its great to hear that she has been helpful and takes time to listen. We will make sure your feedback shared with Cherie and the wider team,
Clare - Regional Manager
Excellent help from Jennie
Jennie has been excellent in outlining and recommending a bespoke life insurance policy. She has been professional, flexible and made the whole process as simple as possible. I wouldn't hesitate to recommend her to anyone seeking advice on relevant policies.
28 de maio de 2026
Opinião espontânea
Resposta da Forces Mutual
Hi Jack,
Thank you for taking the time to leave a positive review. We are delighted to hear that Jennie has made the process simple and you have the cover you need. We will ensure your feedback is shared with Jennie and the wider team,
Clare - Regional Manager
Resposta da Forces Mutual
Hi Oliver,
Thank you for taking the time to leave a positive review, it great to hear that you are happy with our service.
Clare - Regional Manager
Easy and efficient experience
Had a great experience with forces mutual, Sophie was excellent at informing me what was available and relevant for me, super friendly and bright too. Will be using more in the future
24 de março de 2026
Opinião espontânea
Resposta da Forces Mutual
Hi Evie,
Thank you for taking the time to leave a positive review Sophie. We are pleased to hear you had a good experience and will ensure your feedbacks shared with Sophie and the wider team,
Clare - Regional Manager
Forces Mutual in Faslane experience
Suzanne from Forces Mutual in Faslane was really helpful. She took the time to answer all of my questions and helped me to understand all of the key points with starting a life insurance policy. I was able to narrow down a policy that suited me and fit within my budget. Great experience overall, very professional. This is what you need when you are making longer term decisions such as getting life insurance.
30 de abril de 2026
Opinião espontânea
Resposta da Forces Mutual
Hi Jordan,
Thank you so much for taking the time to leave Suzanne a 5* review. We are thrilled she was able to assist you in understanding your insurance needs etc.
Kind Regards,
Sophie - Regional Manager
Resposta da Forces Mutual
Hi Gorden,
Thank you so much for leaving us a 5* review. It is very much appreciated and we are glad you received great service.
Kind Regards,
Sophie - Regional Manager
I have used force mutual since last year
I have used force mutual since last year and it really helped me when I cancelled my flight for service reasons
12 de maio de 2026
Resposta da Forces Mutual
Hi Karanja,
Thank you for taking the time to leave us a review, we are thrilled that you have had a positive experience with Forces Mutual and that we were able to assist you with your cancelled flights. I will ensure your review is shared with the wider team.
Kind Regards
Sophie - Regional Manager
Really helpful and allowed me to…
Really helpful and allowed me to understand what I was actually purchasing , and what I could gain from it. Didn’t push me into buying anything and just recommended the best one to suit me. Paula was amazing!
30 de abril de 2026
Opinião espontânea
Resposta da Forces Mutual
Hi Harry,
Thank you so much for taking the time to leave us a positive review. We are glad you found Paula to be amazing and that she was able to help you understand what we offer and how this could benefit you.
I will ensure this is shared with Paula and the wider Forces Mutual Team.
Kind Regards,
Sophie - Regional Manager
Avoid - They don't pay out
Terrible experience trying to make a claim.
A removals company destroyed our dining room table and the company refused to pay out because the table was disposed of. As we have a toddler and nowhere to store the table, it made most sense to get rid of it and was a hazard to our child in the house. Even providing photos and the removals company admitting blame and damage, Forces Mutual used the small print to avoid having to pay out. The whole process took nearly 6 weeks of continuous chasing for a deeply disappointing result.
We have been with Forces Mutual for 6 years now and it is telling to see how they treat loyal customers.
Avoid Forces Mutual as they will do anything to avoid supporting the customer.
11 de maio de 2026
Opinião espontânea
Resposta da Forces Mutual
Hi Charlie,
We are sorry to hear you have had a poor experience with our Claims Team. We would like the opportunity to look into this further for you and I have escalated this today on your behalf. We have your email address and will be in touch soon to try to resolve this matter to your satisfaction.
Kind Regards,
Sophie - Regional Manager
Extremely good discounts for the sivil…
Extremely good discounts for the sivil service,
30 de abril de 2026
Resposta da Forces Mutual
Hi Andy,
Thank you for taking time to leave a positive review. I'm glad you are happy with our products and pricing.
Kind Regards,
Sophie - Regional Manager
very knowledgeable…
Advisor Karoline very knowledgeable understanding and always talks through all the options possible and lets you choose without any pressure on you or feeling cornered into buying a certain package or go with a specific company
22 de abril de 2026
Opinião espontânea
Resposta da Forces Mutual
Hi Rhys,
Thanks for leaving a positive review for Karoline. It's good to know she provided you with great service and options. I will ensure this review is shared with Karoline and the wider team.
Kind Regards,
Sophie - Regional Manager
Diane was amazing very helpful and…
Diane was amazing very helpful and knowledgeable
27 de abril de 2026
Resposta da Forces Mutual
Hi Maria,
Thank you for taking the time to leave a positive review for Dianne, we will make sure its shared with her and the wider team,
Clare - Regional Manager
Sue was helpful and thorough
Sue was helpful and thorough. She navigated the systems and helped find solutions. I could not have asked for more.
Thank you Forces Mutual
6 de maio de 2026
Opinião espontânea
Resposta da Forces Mutual
Hi Sophia,
Thank you for leaving a positive review for Sue, will will make sure this is shared with her and the wider team,
Clare - Regional Manager
Resposta da Forces Mutual
Hi Martin,
Thank you for taking the time to leave a positive review, will ensure its shared with the team,
Clare - Regional Manager
Simple process
Simple process, competitive prices.
Really easy to find the right policy and set it up. Exactly what I was after, and in a rush!
23 de março de 2026
Resposta da Forces Mutual
Hi Matt,
Thank you for taking the time to leave a positive review, we will ensure its shared with the team,
Clare - Regional Manager
Really professional and helpful
Really professional and helpful. I found the experience and absolute education, and will definitely recommend to others.
16 de abril de 2026
Opinião espontânea
Resposta da Forces Mutual
Hi Chris,
Thank you for taking the time to leave a positive review, we are delighted to hear that you would recommend Forces Mutual to others. We will ensure your feedback is shared with the wider team,
Clare - Regional Manager
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