delivered with a damaged work bench. contacted customer service , no quibbles , i sent a couple of photos of the transit damage. they sent out a new work bench that arrived the next day. easy to put t... Ver mais
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Leia as opiniões dos outros
Great little machine. Easy start, produces fine chips and leaves do not clog the machine up when chipping leafy branches. I have not tried just leaves. I did read some reviews that the blades were sof... Ver mais
Absolutely superb customer service. I connected with real human people instead of andafone or robotic services. Order was placed and paid for. Before I knew it the order had been delivered to us an... Ver mais
My log splitter stated leaking oil when not in use Contacted tech help and recieved fantastic help From all tech staff great to have a customer service dept that listens and reacts fast Many thank... Ver mais
Informações sobre a empresa
Escrito pela empresa
Forest Master Ltd is a UK based company that expertly design, manufacture and sell award-winning forestry machinery equipment and tools, such as log splitters, wood chippers, sawhorses, workbenches and an extensive range of spare parts and accessories. We make it possible to turn the laborious splitting of the pile of logs that would normally take you hours upon hours, into a fun stress relieving past-time. for you to heat your home with natural resources. That’s not all, we also provide next day delivery* on all of our products, at no extra cost. We’re committed to providing exceptional customer service to all of our customers, all of the time. Our experts are always on hand to help you with any problems or questions you may have.
Informações de contacto
Forest Master Ltd, Industry Road, Heaton, NE6 5XB, Newcastle upon Tyne, Reino Unido
- 0191 265 5000
- info@forest-master.com
- forest-master.com
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Love.my small chipper
Fast delivery, love the product, has made a real difference to my job, no longer cutting up branches to bag.
Efficient delivery and very prompt
Efficient delivery and very prompt. We were pleased with the moisture meter and the strong storage bag
All seamless
Got a call the day after the online purchase to arrange delivery date (I was able to choose) as a heavy pallet delivery. The delivery drivers rang me beforehand as instructed. No problems whatsoever.
Delivered on time and works well.
The motor and pump that I ordered arrived on schedule and in good condition. It fitted my Aldi log splitter exactly and the whole unit now works fine.
Just a very easy process to both…
Just a very easy process to both understand what you’re buying and buying
Does the job need it for
Does the job need it for, mainly slicing 6 to 8’’ dia small logs into chips for wood burner
prompt service and delivered ahead of…
prompt service and delivered ahead of predicted delivery date.
Terrible machine the hydraulic fluid…
Terrible machine the hydraulic fluid leaked all over and when I contacted them for repair they shouted at me and hung the phone up. This company is a scam, stay away!
Enjoying my log splitter
Enjoying my log splitter! Wasn't ideal that delivery was with a much bigger van than agreed that was too wide for the driveway, but the driver was super helpful and assisted me in loading and unloading into my car.
It’s an ok splitter for light diy work but failed after 2 years
It’s an ok splitter for light diy work, the steel structure is robust and it works well. However after splitting some logs on only a few occasions over a 2 year period my ram seals burst, and on investigation the ram is in my opinion very much a hobby diy lightweight ram which is not in keeping with the rest of the kit. It’s a weak link that lets the splitter down. Forestmaster do make clear the splitter is for domestic use which is what I used it for but I had expected it to do more than a couple of years occasional splitting before component failure so I’m disappointed.
Forestmaster advised 12 weeks to supply replacement seals. I have now purchased a more expensive British Made splitter which is in a different league ( but also much dearer).
Great product- excellent service
Great product- excellent service - will be purchasing again ...
Very efficient machine
I am very pleased with my recently purchased FM5T-TC. The log splitter performs extremely well in splitting hard wood logs including oak. Over the years I have had split logs delivered often including ones that are too large for my wood burner which then required splitting with a log maul to make them usable. As I am approaching 80, it is becoming a task I no longer feel happy to carry out. The machine is easy to use and splits logs efficiently and quickly. It also copes well with splitting home felled wood from my garden.
Great product and service
The chipper reached the Outer Hebrides in Scotland in less than 2 days ! Very happy with the product ( FM8DD ) and it comfortably chips anything that I don't want as logs. Great customer service and Megan in particular was very helpful. Would definitely recommend
Excellent service
Excellent service
Informative and succinct
Very helpful chap, Freddie
Problem. ….. What problem ??
My first contact was Adam Bowey and he was extremely courteous and helpful.
I then dealt with Megan Allsop to finalise what could have been a difficult transaction; Megan was delightful to speak to, understood how to resolve the issues of a sale to the Channel Islands and worked very swiftly to produce the proforma invoice.
Great work, Megan. You’re everybody’s dream at the end of the phone in Customer Service. Thank you so much.
Arrow uk or forest master
I received an email from fedex for delivery next day & received 2 of a 3 package delivery, contacted Arrow uk who contacted fedex and received the 3rd package next day. Assembled log spiltter and table guard and used on various knarled logs and was very pleased with its capability impressed with the quality of the build and value for money of this log spilliter
Definatley recommend this
Excellent customer support
As a domestic user it is not every day you purchase a log splitter. I therefore have never used Forest Master before. What a high standard of customer service and support. Hiccup with part of order rectified immediately and very efficiently. Can highly recommend.
Well pleased with this Company.did…
Well pleased with this Company.did everything right which is good Ivan
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