Forever New Opiniões 

DO NOT ORDER FROM THIS COMPANY

I ordered 1 item and have been waiting 1 month and am still waiting for it to arrive. The customer service is a joke. Don’t waste your money or time. The delivery times are inaccurate and they don’t even give a valid reason as to why the item is delayed

So many reviews on here about items not being delivered. I paid for next day delivery on an item a week ago and it hasn’t arrived. I asked for an update and customer service told me they couldn’t give me a time frame of when it would be dispatched.

I’m not sure how a business can offer the next day delivery option and charge more, knowing they can’t fulfil it. I’m also not sure how they can take orders if they have no idea when they’re going to deliver them.

Take this as your warning to shop elsewhere.

I am so upset and angry on the service I have received as there is no information about my products no email or nothing what so ever!!
I was supposed to receive my order on the 1st of nov and they is no sign of my order yet! I don’t want it anymore nor will I ever order from this site ever again!

I bought 2 dresses on the 20th of October and have received neither. I wanted them for an occasion today and I am incredibly upset - I understand they are moving to a new warehouse but the fact that no emails have been sent out updating me is a travesty. Forever New is one of my favourite brands and I don't think I will ever buy from here again after this purchase.

Poorest customer service of any Australian online fashion retailer I’ve ever purchased from. Only retailer I know of that you can’t return and get a refund on sale items. You only are allowed to get a gift card. They should shout out this msg at the shopping cart concerning sale items.

I forgot this recently and instantly regretted my online purchase cause I know forever new customer service is appalling.

Extremely impressed with Forever New first time ordering and received order within 3 days. Returned one item and received refund within 3 days incredible service! Items are also beautiful!

I recently ordered a dress as an option for my wedding reception. It was a lovely dress but unfortunately didn’t suit me very well. I was reluctant to return after reading the reviews, expecting to have to chase it up, but was pleasantly surprised with the returns process. I did have to pay about £5 postage but the refund has come into my bank in less than one week and was an easy enough process. I would order again if I saw something I liked online.

Appalling company to buy from. Still waiting for a purchase to arrive which was meant to be received on 8th June but still waiting. No tracking order that works and despite 2 emails to customer services and a request for refund, nothing has been received. Stay clear of this company !!!!

I loved forever new clothes but the last time I went the quality was significantly worse. Was really disappointed as I thought I found a replacement for some other stores I love. Bring back the old quality!

I order one dresses and I’m still waiting on my order

I have just received my dress and am really pleased with it. I have to say I ordered it before reading the reviews which made me worry. Well, I received regular updates about my order from start to finish, it came in good time and the dress is lovely. Most people only review when they have a bad experience so I wanted to post this to put people's minds at rest.

Still waiting for my online order which was purchased more than 2 weeks ago. No service, no feedback- I have calked numerous times. All in all a very bad experience.

Lovely dresses but terrible shop to buy online, poor customer service. I’ve made and order I have never received my dress… after I contacted them and complaint a thousand times they said they would refund me which I’m still waiting for it. Would not recommend no one to buys from their online shop.

I had ordered size 10 and I got size 8 that too in bad condition. It had oil stains on one sleeves and black marks on back . I have paid cash on delivery and now they are saying it will take 15 days to return it . Very disappointed with the service. Not going to buy it on line ever again !

I recently ordered a linen blazer for a wedding, then went online to check reviews. Uh-oh, alarm bells rang when i read all the negative reviews, and i mentally kissed my blazer and my money goodbye. Super pleasant surprise when my item arrived, nicely packaged, very quickly (3 days). Was linen, reasonably well made with pleats and tails tailor stitched to keep it nice in packaging. Correct size and colour. Im a happy person. I gave 4 stars as it will need a good steaming to unwrinkle it, but this site doesnt deserve the reviews im seeing here.

Forever new Blacktown customer service was excellent. I suddenly changed my mind in the type of the bag. But the girl in the counter is very accomodating. Has a welcoming smile. Happy customer here super indeed!

My order no is 100113872 .I have returned an article . My account shows status as refunded at source . I have not received the payment in my bank account . I have tried contacting there customer service no of times but there executives are busy and you are never connected . I have written mails to them . I get an autogenerated email with ticket no which is automatically closed without issue being resolved . I have very bad experiences for refund of an online purchase

I am on to my second order in two months where something has gone wrong and I've had to chase them for a refund via PayPal. In November 2022 I ordered a top online, and a month later it hadn't arrived. I reached out to Forever New and they said that the order had been cancelled due to low stock and an automatic refund had been issued. It had not bene issued and I had not been notified of the cancelled order at any point. Customer Service refused to do anything so I raised a case with PayPal and got my money back. If I hadn't followed up I would never have seen my money. In December 2022 I ordered a top online that arrived in January 2023, but was falling apart on arrival - it was just such terrible quality and looked hideous. I took it to be refunded in store and was told I could not get a refund as it was a sale item. I pushed the issue because they do allow refunds for defective sale items under their refund policy. The retail worker reluctantly 'refunded' me and said the money would be returned to my original method (again PayPal), though she refused to refund the shipping cost, which is think is unfair if the product is defective. My money has not been returned and I've had to raise another ticket with PayPal to demand a refund. I love Forever New styles but don't want to spend all my free time chasing returns for items that were never delivered or faulty. The customer service could not be worse. Save your money for a retailer with a proper returns system. I know they stock Forever New at The Iconic and Myer, which are reliable retailers.

If I could choose no stars I would. Ordered size 14 trousers, their mistake sent size 10. It took me a week to get them to pay for the return freight, however even though their website says they have size 14, they say they don’t? And they won’t refund me until the trousers are received back, their error again not mine! Never buying anything from you again, shame on you!

This site is a SCAM I never got any of the items I purchased PLEASE DO NOT ORDER HERE