Fortuna Home Solutions (FHS) Opiniões 

Resposta da Fortuna Home Solutions (FHS)

23/08/2025

Thank you for sharing your feedback! We’re so pleased to hear that you’re happy with your new windows and the workmanship Jack and Chris provided. We’ll make sure they know how much you appreciated their efforts

Kind Regards

The FHS Team

Resposta da Fortuna Home Solutions (FHS)

14/08/2025

Thank you for taking the time to share your feedback. We value all reviews, as they allow us to clarify how we work and address any misunderstandings.

1. On “dodgy sales tactics” and comparison to previous reviews:
We categorically reject any suggestion that our sales practices are dishonest. All our appointments are completely free and there is no obligation to purchase. While we do sometimes offer promotions or incentives, the choice to proceed always rests entirely with the homeowner. Our team members are trained to explain products, outline benefits, and, yes, seek to secure business — that is the nature of a sales role — but always within professional and legal boundaries.

2. On the “no obligation quote for 6 months” and timing discussions:
When we provide a quotation, it is valid for a set period. However, part of our role is to explore whether a customer might wish to proceed sooner, especially if there are relevant offers available. This is not pressure — it is simply ensuring customers are aware of all options. The decision remains yours at all times.

3. On asking for your expected price first:
In some cases, our representatives ask customers for an approximate budget to help tailor product recommendations and avoid presenting unsuitable options. This is a common industry practice and is intended to save time, not to pressure.

4. On “streams of numbers” and “just get the door done” comments:
During a consultation, we provide multiple configurations, payment plans, and package options so customers can make an informed choice. We understand that a lot of information can sometimes feel overwhelming, but we believe transparency in showing the available options is better than withholding details.

5. On the £2,000 quotation:
A price in this range is in line with the fair market value for a high-quality, bespoke front door.
Our price includes:
A product that exceeds all current building regulations,
A Secured by Design specification as standard (an advanced police-preferred security standard that most competitors do not include),
Expert installation by our accredited and certified fitting team,
Precise measuring by our technical surveyor to ensure a perfect fit,
A 10-year independent, insurance-backed warranty,
An Assure Building Regulation compliance certificate to verify legal installation standards are met.
Considering these inclusions, we believe our pricing is competitive, and our products are superior in quality, durability, and security compared to standard offerings.

6. On quote presentation (“scribbled on the back of a leaflet”):
Our representatives often provide initial figures during the visit so customers can see the cost breakdown immediately, rather than waiting for a follow-up email. These on-the-spot notes are for quick reference, and a formal, detailed quotation can be provided upon request. This method allows customers to have the key information in their hands right away and is part of offering a transparent service.

7. On concerns for elderly or vulnerable customers:
We take such concerns extremely seriously. Our staff are trained to work respectfully with all customers, and we follow strict compliance guidelines, including cooling-off periods and consumer protection regulations. We welcome friends or family members being present during appointments for additional reassurance.

In conclusion, while we respect that our process may not have suited your preferences, we stand by the professionalism of our team and the value of our products. We aim to serve all local residents with honesty, quality, and transparency, and we regret that your experience has led you to feel otherwise.

Kind regards

The FHS Team

Resposta da Fortuna Home Solutions (FHS)

14/08/2025

Thank you so much for taking the time to share your experience. We’re really pleased to hear you’re happy with your new fascias, soffits, gutters, and especially your new front door — it’s great to know our team’s attention to detail and flexibility made a difference, from fitting the extractor fan vent to freeing up that long-stuck window.

We appreciate your understanding regarding the scaffolding schedule and the challenge of spotting nails or screws in gravel. While these are sometimes unavoidable aspects of building work, your feedback is valuable and will help us continue improving our after-job tidy-up process.

It was a pleasure working on your home, and we hope you enjoy the upgrades for many years to come.

Best regards

The FHS Team

Resposta da Fortuna Home Solutions (FHS)

14/08/2025

Thank you for your kind words. We’re delighted to hear you’re pleased with your new windows and that our fitting team delivered the work efficiently and professionally. It’s always great to know our customers are happy with both the product and the service. We hope you enjoy your new windows for many years to come!

Warm Regards

The FHS Team

Resposta da Fortuna Home Solutions (FHS)

14/08/2025

Thank you for your feedback. We’re glad you found the ordering process straightforward and the installation prompt and efficient. It’s great to know everything went smoothly from start to finish.

Best regards
The FHS Team

Resposta da Fortuna Home Solutions (FHS)

22/07/2025

Dear Andre,

Thank you so much for your kind words! We're thrilled to hear you were happy with our team and the window installation. It means a lot to us that you found the service friendly and efficient. Your recommendation is truly appreciated, and we’re always here if you need anything in the future!

Best regards,

The FHS Team

Resposta da Fortuna Home Solutions (FHS)

22/07/2025

Dear Rita,

Thank you for your lovely review! We're so pleased to hear that everything went smoothly and that our team made a great impression. It's always our goal to be efficient, approachable, and leave your space just as clean as we found it. We really appreciate your feedback and support!

Best regards,

The FHS Team

Resposta da Fortuna Home Solutions (FHS)

22/07/2025

Dear David,

Thank you so much for your fantastic review! We're delighted to hear that you had a first-class experience with the Fortuna team. Providing responsive, professional, and friendly service from start to finish is exactly what we strive for, so it’s great to know we hit the mark. Your recommendation means the world to us — thank you again for your support!

Best regards

The FHS Team

Resposta da Fortuna Home Solutions (FHS)

22/07/2025

Dear Chris,

Thank you for taking the time to leave such a positive review! We're so glad to hear that you're pleased with your new Fortuna windows and that our communication and installation team made a great impression. It’s always wonderful to know our customers are happy — we really appreciate your kind words and support!

Best wishes,

The FHS Team

Resposta da Fortuna Home Solutions (FHS)

22/07/2025

Hi Tracy & Chris,

Thank you so much for your wonderful review! We're thrilled to hear how pleased you are with your new windows and front door. Chris and Jack will be delighted to know their hard work and respectful approach made such a positive impression — they truly are a credit to our team. Your kind words and recommendation mean a great deal to us!

Warm regards,

The FHS Team

Resposta da Fortuna Home Solutions (FHS)

22/07/2025

We're truly sorry to hear about the experience you've had and the inconvenience caused throughout the process. This is not the level of service we aim to provide, and we completely understand your frustration.

We take your concerns very seriously — especially regarding the damage to your outdoor storage, the downpipe installation, and the lack of follow-up communication. We sincerely apologise that this situation was not handled properly and that you've been left feeling disappointed.

To help us investigate and take appropriate action, including arranging any necessary remedial work, please could you email your contact details to Shoz@fortunahomesolutions.co.uk

A member of our team will be in touch promptly to review the issues in detail and work toward a resolution.

Thank you for bringing this to our attention — we genuinely appreciate your feedback and the opportunity to put things right.

Kind regards,

The FHS Team

Resposta da Fortuna Home Solutions (FHS)

19/05/2025

Thank you so much for your wonderful review! We're absolutely thrilled to hear that you're delighted with the porch and that our team made such a positive impression. Darren, Cameron, James, and River will be so pleased to hear your kind words—they truly are a fantastic team, and we’re proud of the hard work they put into your project. We really appreciate you taking the time to share your experience, and we’re grateful for your trust in Fortuna Home Solutions. If you need anything in the future, don’t hesitate to reach out!

Kind regards,

The FHS Team

Resposta da Fortuna Home Solutions (FHS)

19/05/2025

Thanks so much for your great feedback! We're really happy to hear that you were impressed with the speed and professionalism of the installation. Our team always strives to keep things tidy, so it’s awesome to know that made a difference. We truly appreciate you taking the time to share your experience. If you ever need anything else, don’t hesitate to get in touch.

Kind regards,
The FHS Team

Resposta da Fortuna Home Solutions (FHS)

19/05/2025

Thank you so much for the fantastic review! We're thrilled to hear you were impressed with both the pricing and the variety of options we offered. It’s great to know that our team kept you informed throughout the process and handled the glass issue quickly and without any hassle. Customer satisfaction is our top priority, and it’s always rewarding to hear that we got it right for you. We truly appreciate your recommendation, and we’d be more than happy to work with you again in the future! Thanks again!

Kind regards, The FHS Team

Resposta da Fortuna Home Solutions (FHS)

19/05/2025

Thank you so much for sharing your experience! We're so glad to hear that the window fitting process was smooth and easy for you. Our team takes great pride in working hard and leaving everything clean, so it’s awesome to know that made a difference for you. We really appreciate your feedback and would be happy to help with any future projects! Thanks again!

Kind regards, The FHS Team

Resposta da Fortuna Home Solutions (FHS)

19/05/2025

Thank you so much for your wonderful review! We’re really pleased to hear that your experience was smooth from start to finish. It’s great to know that our team was able to sort out the small issue quickly and that the aftercare has met your expectations. We always aim to be there for our customers, even after the job is done. Your feedback means a lot to us, and we’re happy to have had the opportunity to work with you. If you ever need anything else, don’t hesitate to reach out!

Kind regards, The FHS Team

Resposta da Fortuna Home Solutions (FHS)

19/05/2025

Thank you, Damon and Sandie, for your fantastic review! We’re thrilled to hear that you’re happy with the driveway and that our team was punctual, courteous, and efficient. It’s great to know the job was completed ahead of schedule and to a high standard. Your recommendation means a lot to us, and we’re so grateful for your trust in our services. If you ever need anything else, don’t hesitate to get in touch! Thanks again!

Kind regards, The FHS Team

Resposta da Fortuna Home Solutions (FHS)

19/05/2025

Thank you so much for your great feedback! We’re so happy to hear that the process was fast and easy for you, and that the window fitters did a fantastic job. It’s wonderful to know the new windows have made such a positive difference to your home. We’ll be sure to pass on your kind words to Alan as well—he’ll be thrilled to hear that he made such a good impression. If you ever need anything else, we’re here to help! Thanks again!

Kind regards, The FHS Team

Resposta da Fortuna Home Solutions (FHS)

19/05/2025

Thank you for your feedback! We’re glad to hear that the job and communication were up to your expectations, and we appreciate your patience with the scaffolding. The scaffolding is handled by a third party, but we’re actively working with them to improve the removal times so that future projects go even more smoothly. We're really grateful for your understanding and your trust in us. If you need anything else, please don’t hesitate to reach out!