The Tiffany earrings I purchased were a replacement for one that was lost on holiday & I was devastated as I had bought them as part of a set in New York many years ago! I was so happy to find a pai... Ver mais
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Leia as opiniões dos outros
Good Morning Thanks for the amazing service and delivery of the Tiffany Pearl Bracelet I’ve just received this morning my wife loves it a gift for 30 years anniversary Kind Regards Roger
A empresa respondeu
Very helpful communication when my purchase was a day late by Royal Mail. Been looking for this Tiffany cable car charm for a few years, delighted with it.
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Second purchase made through this company. Professional service. Item revieved promptly and as described. Would highly recommend Foxhills
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Informações sobre a empresa
- Joalheiro
- Avaliador de jóias
- Comprador de jóias
- Ourivesaria
- Reparação de jóias
- Reparação de relógios de pulso
Escrito pela empresa
Established in 1710, Foxhills Jewellers is Britain’s oldest jeweller still trading, with over 300 years of experience built on trust, craftsmanship, and exceptional service. We specialise in luxury branded jewellery, including pre-owned Tiffany & Co pieces, as well as engagement and wedding rings. We also offer a wide selection of new, unbranded jewellery, serving customers both in the UK and worldwide. Our services include jewellery and watch repairs, servicing and cleaning, professional valuations, and jewellery authentication. Every item is carefully inspected by our experts, allowing our customers to shop with complete confidence.
Informações de contacto
Old Down Estate & Country Park, Foxholes Lane, BS32 4PG, Bristol, Reino Unido
- 07494451882
- info@foxhillsjewellers.com
- foxhillsjewellers.com
4,6
Excelente
514 opiniões
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Tiffany Necklace and Bracelet
I purchased a necklace and bracelet fo my daughter for her 21st birthday and wasn’t happy from the outset with the items as they appeared faulty but I was told that was how the were supposed to look.
The necklace broke a few days later and I was told it was my daughters fault I am still waiting for a refund
The communication is poor and unprofessional an they have not took responsibility for the item which was clearly sold faulty
9 de janeiro de 2026
Resposta da Foxhills Jewellers
Hi Erica,
Thank you for your review.
As previously confirmed, the necklace was not faulty at the time of delivery. You advised us that your daughter had attempted to manipulate the necklace and that it subsequently broke. Based on this information, the damage was not due to a manufacturing defect.
Despite this, and as a gesture of goodwill, we agreed to repair the necklace free of charge. We appreciate that occasionally items can become damaged, and we were happy to offer this solution to resolve the matter amicably.
We would also like to clarify that no fault was raised in relation to the bracelet.
Given that we have honoured the return, agreed to a free repair, and remained responsive throughout, we feel the review left does not fully reflect the actions we have taken to resolve this matter.
We remain committed to providing fair and reasonable customer service and are pleased that we have been able to offer a repair solution which you agreed to prior to leaving your review.
Item was as described
Item was as described. Being a used item, I was a little apprehensive when purchasing, however the condition was like new. Would highly recommend
31 de janeiro de 2026
Resposta da Foxhills Jewellers
Hi Julie, Thank you for taking the time to review us. We are pleased to hear you had a great experience and would highly recommend us.
Resposta da Foxhills Jewellers
Hi Lynsey, Thanks for taking the time to review us, we are pleased to hear you liked the packaging and speedy delivery. Please get in touch should we be able to help with any of your jewellery needs going forwards.
Product perfect
Product perfect, and full experience dealing with this company, excellent. Thank you
2 de janeiro de 2026
Opinião espontânea
Resposta da Foxhills Jewellers
Hi, Thank you for taking the time to review us, we are pleased to hear you thought the product was perfect! Please do get in touch should we be able to help you with any of your future jewellery needs :-)
Tiffany necklace was perfect
6 de janeiro de 2026
Resposta da Foxhills Jewellers
Hi Jacky, Thank you for taking the time to review us, we are pleased to hear the Necklace was perfect! Please do get in touch should we be able to help you with any of your future jewellery needs :-)
Resposta da Foxhills Jewellers
Hi Wesley, Thank you for taking the time to review us, we are pleased to hear you thought the product was fantastic! Please do get in touch should we be able to help you with any of your future jewellery needs :-)
Great communication
Great communication , item perfect , lovely packaging would definitely recommend
4 de janeiro de 2026
Resposta da Foxhills Jewellers
Hi Sara, Thank you for taking the time to review us, we are pleased to hear your item was perfect and liked the packaging. Please do get in touch should we be able to help you with any of your future jewellery needs :-)
Pleasurable experience.
A beautiful gift for my girlfriend at a really competitive price which was effortless to find and order from Foxhills. Delivery was fast and packaged beautifully. Will certainly use this company again.
16 de dezembro de 2025
Opinião espontânea
Resposta da Foxhills Jewellers
Hi John, Many Thanks for taking the time to review us, we are pleased to hear you would use us again and it was a fast delivery. Thank you for your order :-)
Excellent service
Excellent service, very helpful and fantastic bracelet! thank you
4 de dezembro de 2025
Opinião espontânea
Resposta da Foxhills Jewellers
Hi Vikki, Thanks for taking the time to review us, we are pleased to hear you like the bracelet. Please let us know if we can assist you with any of your other jewellery needs going forwards. :-)
I like your reasonable prices
I like your reasonable prices, but wish you put prices on all items of jewellery, because the assistant takes quite a long time looking for the price. Very nice girl.
28 de novembro de 2025
Resposta da Foxhills Jewellers
Hi Susan, Thank you for taking the time to review us. Please let us know if we can help you with any of your jewellery needs going forwards :-)
I’m so pleased with my necklace
I’m so pleased with my necklace. Arrived very quickly.
So glad that I brought it.
22 de novembro de 2025
Opinião espontânea
Resposta da Foxhills Jewellers
Hi Gill, Thank you for taking the time to review us. We are pleased to hear you received your necklace quickly and were happy with your purchase. Please let us know if we can assist at all with any of your jewellery needs going forwards.
The assistant was very helpfull in…
The assistant was very helpfull in looking up prices of several items. It did take her quite a while to find the prices of individual items while I was in no hurry,I can't help feeling it would have been quicker and more efficient if the items were priced in view on the display cabinets.
8 de novembro de 2025
Resposta da Foxhills Jewellers
Hi Norma, Thank you for taking the time to review us and for your feedback. The displays are all being changed for Christmas period and they haven't been finished yet hence the problems with the time it took to find the prices this time. We aim to have this finished soon. We hope to see you instore again soon :-)
Excellent service from start to finish
Excellent service from start to finish, very helpful and updated me every step of the way - highly recommended for selling your jewellery too
19 de novembro de 2025
Opinião espontânea
Resposta da Foxhills Jewellers
Hi Nicola, Thank you for taking the time to review us. We are pleased to hear it was a smooth process for you. Please do get in touch should you require our services again.
Amazing service ordered at 11am on a…
Amazing service ordered at 11am on a Tuesday was delivered at 10am on the Wednesday. Couldn’t have asked for a better service at all. The product came exactly how it was described.
18 de novembro de 2025
Opinião espontânea
Resposta da Foxhills Jewellers
Hi Rebecca, Thank you for your purchase and we are pleased to hear this arrived quickly and you were happy with your purchase. Please let us know if we can assist with any of your future jewellry needs going forwards.
I bought a Tiffany necklace for my…
I bought a Tiffany necklace for my daughter’s 21st. Description was perfect and I received it very quickly. Would recommend this company.
12 de novembro de 2025
Opinião espontânea
Resposta da Foxhills Jewellers
Hi Jen, Thank you for taking the time to review us, we are pleased to hear you would recommend us. Please let us know if we can assist with any of your jewellery needs going forwards.
I purchased a necklace for my…
I purchased a necklace for my girlfriend through Foxhills. Great communication and the necklace looks lovely in person. Very thankful for their speed to reply and speed of shipping.
Would recommend
11 de novembro de 2025
Opinião espontânea
Resposta da Foxhills Jewellers
Hi Ethan, Thank you for taking the time to review us and your purchase! We are pleased to hear you were happy with the communication and the necklace. Please let us know if we can assist with any of your jewellery needs going forwards.
Excellent service
First time purchase from this company.
Good price, excellent service and express delivery would recommend.
5 de novembro de 2025
Resposta da Foxhills Jewellers
Hi Bob, Thank you for taking the time to review us, we are pleased to hear you received excellent service and a speedy delivery. Thank you for your purchase, please let us know if we can help with any of your jewellery needs going forwards.
Very quick delivery
Very quick delivery, good communication throughout, and love the product! Will definitely use this company again.
1 de novembro de 2025
Resposta da Foxhills Jewellers
Thank you for taking the time to review us and for your purchase! We are pleased to hear you love your item. Please do get in touch we be able to assist you in the future. Foxhills :-)
Deeply Upset and Disappointed with Foxhills Jewellers
I’m posting here because I’ve had no response from management despite repeated requests. I trusted Foxhills Jewellers with my engagement ring, wedding ring, and diamond—items of immense sentimental and financial value—on 3 October, and they are still in the store’s possession.
Since then, I’ve received no quotation, broken promises, and shockingly unprofessional behaviour from a shop assistant, including comments such as:
“If I give out my manager’s mobile number, she will murder me.”“You can send an email, but there's no point as she won’t reply.”
My calls have gone unanswered (and even appeared to be blocked), and I’ve been told management will not respond to their customers which leads me to believe their do not care for their customers or their possessions. This lack of care and accountability has caused me enormous stress and anxiety.
I urgently need:
✅ Confirmation my jewellery is safe
✅ A clear return date
✅ An apology and explanation
I trusted this business because it claims to be family-run and customer-focused. Right now, my experience shows the opposite.
If Foxhills Jewellers truly values its customers, I expect a response from senior management immediately
25 de outubro de 2025
Opinião espontânea
Resposta da Foxhills Jewellers
Hi Susan, I'm pleased to hear we were able to assist you with your concerns and that we will be carrying our your jewellery repairs. We look forward to seeing you in store soon and please don't hesitate to contact us should you need anything in the meantime :-)
Quick response to questions and speedy…
Quick response to questions and speedy delivery
16 de outubro de 2025
Resposta da Foxhills Jewellers
Thank you for taking the time to review us and we are pleased to hear you received quick responses to your questions and you received your item quickly. Thank you for your purchase and please let us know if we can assist with any of your jewellery needs going forwards :-)
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