Foxwelldiag Opiniões 

67
TrustScore: 4.5 em 5

4,5

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Classificada 5 em 5 estrelas

i've bought NT 510 but it was configurated for Honda. I've an Aston Martin, so Annie from foxwell explain me gently how to update it . She answer my mails quickly . Very good service :) Hugo fro... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very good comms, good explanations of questions. Item shipped quickly and works exactly as described. Very quick to swap software to Subaru, and it clears the DPF and oil counter as required. Will be... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Having the Foxwell NT510 Elite has proved very useful in diagnosing the current run of faults with my Mini Cooper. Whereas my previous device, though able to clear codes that didn't even show, for ex... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I bought the Foxwell scanner to reset Porsche Cayman service interval and to clear a TPMS fault. The scanner allowed me to complete these tasks, and I am happy with the device and ease of use. The sca... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de peças automóveis
  2. Reparação eléctrica automóvel
  3. Loja de acessórios para automóveis
  4. Mecânica automóvel
  5. Serviço de motorista
  6. Loja de peças automóveis usadas

Escrito pela empresa

Foxwell is a professional supplier of automotive diagnostic products, services and solutions in the aftermarket. We combine industry knowledge, manufacturing expertise, and technological innovation to offer a broad portfolio including OBDII code readers, scanners and tablet diagnostic systems and other emerging tools for the benefits of our customers. Foxwell is one of the leading brands in diagnostic industrys. With 11 years development we have establised distributors over 80 countries and regions.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

67 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

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4,5

Todas as opiniões

(67)

66 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I needed to re register my 510 to a…

I needed to re register my 510 to a different email address, within an hour of their office opening it was done.

20 de julho de 2026
Opinião espontânea
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Resposta da Foxwelldiag

Hi LIAM NOLAN,

Thanks for your kind review! We're glad we could assist you quickly with the email change for your NT510 Elite.

Providing fast and efficient support is always our priority. If you ever need any further assistance, don't hesitate to reach out.

Have a nice day!

The Foxwell Team

Classificada 5 em 5 estrelas

Great hardware, impressive software, customer support off the scale!

The unit works extremely well, the software updating process is impressive, they’ve put a good deal of thought into making it ‘just work’, and perhaps even more impressive is the 10 out of 10 customer support.
I had a minor issue, my fault not the unit, and Annie / the Customer Support team jumped right on top of it, with swift messaging and positive corrective actions - everything sorted and I’m a happy customer. Thanks again, Annie.
Regards, GS

16 de julho de 2026
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Resposta da Foxwelldiag

Thanks so much for your wonderful feedback, GS! We're delighted to hear you're enjoying both the scanner and the update experience. Annie and the team truly appreciate your kind words. Thank you for choosing Foxwell—we're always here whenever you need us!

Best regards,

The Foxwell Team

Classificada 5 em 5 estrelas

I had a friend who used a Foxwell…

I had a friend who used a Foxwell scanner on one of my cars to diagnose an issue I couldnt trace on my own. It worked to perfection! so I knew when the opportunity to purchase my own came up, i did not hesitate to buy it.

Their customer support is probably the best experience ive EVER had online.

Buy with confidence! Their customer service has your back and their scanners are amazing

Im really impressed by this company! ~Emerald Ignacio

13 de julho de 2026
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Resposta da Foxwelldiag

Hi Emerald,

Thanks so much for your amazing review! We're thrilled to hear that our scanner met your expectations and that you had such a great experience with our customer support.

Your trust and recommendation mean a lot to us. Thanks for choosing Foxwell!

Have a nice day!

The Foxwell Team

Classificada 5 em 5 estrelas

The customer service was helpful and cooperative

The customer service was helpful and responded to all my queries.

15 de julho de 2026
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Resposta da Foxwelldiag

Hi Bujannah,

Thanks for your kind words! We're so glad our team could assist you promptly. Your satisfaction is our priority!

The Foxwell Team

Classificada 5 em 5 estrelas

The equalizer for big box mechanics.

At first I was perplexed because the instrument display said my vehicle was not recognized, but as I communicated with customer service, they advise “hey you gotta register a darn thing first”,well after I registered and plugged it in, it turned out to be everything I hoped for and more it’s a beautiful instrument and it displays avenues that I didn’t even know existed on the vehicle. I am completely satisfied with it and would definitely recommend the Foxwell experience to any do it yourself that’s looking to learn more about their vehicle, just remember registration of the device is Paramount.

13 de junho de 2026
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Resposta da Foxwelldiag

Hi Sam Dunham, ATL.,

Thank you for your fantastic 5-star review! We're delighted to hear that, after registering your device, it became everything you hoped for and more. It's also great to know our support team was able to help you get started.

We truly appreciate your recommendation and thank you for choosing Foxwell. Happy diagnosing!

The Foxwell Team

Classificada 2 em 5 estrelas

Company has yet to respond to several…

Company has yet to respond to several emails, which started back at the beginning of june.

8 de junho de 2026
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Resposta da Foxwelldiag

Hi Kim,

We're truly sorry to hear about your experience. This is certainly not the level of service we aim to provide.

To help us investigate your case, we've reached out through Trustpilot's Request Information feature and kindly asked for your order number and the email address you used to contact us. We haven't yet been able to locate your previous correspondence, so these details will help us identify your support history.

Once we receive your email address, our support team will locate your previous emails, and proactively reach out to you to help resolve the issue.

We sincerely appreciate your patience and hope to have the opportunity to make things right.

The Foxwell Team

Classificada 5 em 5 estrelas

Solid construction

Solid construction, easy compatibility got the one that was Mercedes specific 2021 E450 converter purchase to reset the parking brake warning

Plugged it in it work it a note in the system ended up getting my brakes redone so I didn’t need to do anything

4 de maio de 2026
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Resposta da Foxwelldiag

Hi Arda,

Thanks for your fantastic 5-star review! We're delighted to hear that you found the scanner to be solidly built and easy to use with your 2021 Mercedes-Benz E450.

Have a great day!

The Foxwell Team

Classificada 5 em 5 estrelas

Always ⭐️⭐️⭐️⭐️⭐️ service

Always ⭐️⭐️⭐️⭐️⭐️ service. i must also add that my NT710 Foxwell Tablet Scanner paid for itself many times over within the first month. Along with Chat GPT, its assisted me to figuer out some issues that even amy preferred local mechanic couldn't address. TYSM. Jasin

9 de julho de 2026
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Resposta da Foxwelldiag

Hi BeamerGuy,

Thank you for your fantastic 5-star review! We're delighted to hear your Foxwell NT710 has been such a valuable tool. It's great to know that, together with ChatGPT, it helped you diagnose issues that had been difficult to resolve.

Your support means a lot to us. Thank you for choosing Foxwell, and we wish you many miles of safe driving and successful diagnostics!

Best regards,

The Foxwell Team

Classificada 5 em 5 estrelas

Scanner AND Support are Fantastic!

Purchased Foxwell scanner 510Elite and downloaded different software few times. Had trouble due to my son setting up account and not using my account. Foxwell support came to my rescue. I believe we are on different time zones but regardless they were prompt, courteous and extremely helpful. They make buying and using a Foxwell Scanner all the more an amazing experience. Scanner and car specific software is awesome, highly recommend!

9 de julho de 2026
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Resposta da Foxwelldiag

Jim,

Thanks for sharing your experience! We're thrilled that our support team could resolve the account issue promptly despite the time difference. It's great to hear the 510Elite and software are exceeding your expectations. We're always here to help—happy scanning!


Have a nice day!: )

Best,
The Foxwell Team

Classificada 5 em 5 estrelas

Registered email was changed to a new email preventing me from being able to verify myself

It kept on informing the support group of the results that were not working. After several attempt to fix my problem, they kept trying different things until we finally were successful in solving my problem.

22 de junho de 2026
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Resposta da Foxwelldiag

We're glad we could work through it together and get it resolved for you.

Have a nice day!: )

Best,
The Foxwell Team

Classificada 5 em 5 estrelas

Excellent company

Excellent company, tools are fantastic too. Customer service is also great.

30 de junho de 2026
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Resposta da Foxwelldiag

Thanks for your great review!
We're so glad our tools and service made a difference. Your trust inspires us to keep improving. We're always here if you need us!
Eric at FOXWELL

Classificada 5 em 5 estrelas

Customer service

The service I received from Foxwelldiag was great Annie was fantastic always got back to me about my problems with a solution and finally solved I must of drove her crazy 😂 THANKS

30 de junho de 2026
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Resposta da Foxwelldiag

Hi Les Lear,

Thanks for your kind words! We're so glad Annie could help. We'll be sure to share your feedback with her—she'll be thrilled! 😊

Have a nice day! : )

Eric

Classificada 4 em 5 estrelas

Support was very helpful to assist me…

Support was very helpful to assist me with the correct choice that would work with my 2010 Cadillac DTS.
The NT630 PLUS was easy to operate to bleed the ABS system.

22 de junho de 2026
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Resposta da Foxwelldiag

Thanks for your review!
Glad our support team helped you pick the right tool and that the NT630 PLUS made ABS bleeding easy on your Cadillac DTS. We're always here to help – safe driving!
Warmly,
Eric

Classificada 5 em 5 estrelas

Foxwell was responsive to my questions…

Foxwell was responsive to my questions and concerns. The issue and the questions I had were resolved and answered.

16 de junho de 2026
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Resposta da Foxwelldiag

Hi,

Thanks for your feedback! We're glad we could resolve everything for you. Feel free to contact us anytime.

Sincerely,
Eric

Classificada 5 em 5 estrelas

Responsive email aftercare support and…

Responsive email aftercare support and really useful device which helped save me money on repairs at the garage

29 de junho de 2026
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Resposta da Foxwelldiag

Hi Jay,

Thanks for the great feedback! So glad our support team and product could help—and even better that we saved you a trip to the expensive garage.

Best regards,

Eric

Classificada 5 em 5 estrelas

Amazing Communication

A very helpful company. I bought the NT530 Plus and there was a bit of a learning curve for me. Foxwelldiag helped me get to grips with things over the course of a few days showing knowledge, professionalism and a good deal of patience with some of my noob questions. Very happy.

25 de junho de 2026
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Resposta da Foxwelldiag

Hi Jason,

Thank you for your wonderful review! We're so glad our team could guide you through the learning curve with patience and professionalism. Enjoy your NT530 Plus—we're always here if you need us.

Best regards,
Eric

Classificada 5 em 5 estrelas

NT710

It was very easy to add another car manufacturer to my NT710. Customer support was prompt, and now I can see all of the 27 DTC's on my car as opposed to the 2 codes shown on a generic OBD2 reader.

26 de junho de 2026
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Resposta da Foxwelldiag

Hi David,

Thank you for your review! We're glad the manufacturer addition was seamless and that our support team could assist promptly. The NT710's depth of diagnostics truly sets it apart—27 DTCs vs. just 2 says it all!

Best regards,
Eric

Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service. I had an issue with my scanner and sent it back, they allowed me to just pay the difference and get a different model. They were extremely helpful a d very responsive. I highly recommend them.

23 de junho de 2026
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Resposta da Foxwelldiag

Hi Perry R Maddox:

Thank you for your wonderful review! We're glad the upgrade option worked out perfectly for you. Our team takes pride in being responsive and finding flexible solutions. We appreciate your recommendation and hope you enjoy your new scanner!

Warmly,
Eric

Classificada 5 em 5 estrelas

Inquired about doing some coding with my NT710…

Inquired about doing some coding with my NT710 that I purchased directly from their website about 1 year ago as I was not sure if it was capable. Contacted them via the chat on their website. Annie was quick at getting back with me with an answer and an explanation of the procedure to accomplish what I was looking to do. We found an issue with the language (not translating to english from German) deep within the coding menu and Annie was quick to translate and guide me through the rest of it. She also noted they have recorded the issue and will work to resolve it in the next software release.

Very happy with the support and product capability to perform the coding I was looking to acheive.

22 de junho de 2026
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Resposta da Foxwelldiag

Hi,

Thank you for your kind words and detailed feedback! We're glad Annie was able to assist you and that the NT710 helped you achieve the coding functions you were looking for.

We truly appreciate your support and look forward to serving you again.

Best regards,
Eric

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