Fracture Opiniões 

705
•
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Ordering was easy; order delivery updates prompt and up-to-date. Packaging was compact but secured the prints well, along with the mounting screws. Plastic ribbon tape helped ensure the prints did... Ver mais

Classificada 2 em 5 estrelas

The glass prints arrived and the skin tones were way off - very orange compared to the image I uploaded. I requested reconciliation via refund or redo but they have not responded in several days. No p... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We love traveling this country and have some beautiful pictures we want on our wall. These glass prints really capture the scene. And when I made a huge error while ordering on the website, this compa... Ver mais

Classificada 5 em 5 estrelas

Falen was Amazing she helped me immensely I truly appreciate Fracture for always making it right. Their products are spectacular great value for such extraordinary work. I have many many prints cre... Ver mais

Informações sobre a empresa

  1. Impressão de fotografias

Escrito pela empresa

Fracture prints your digital photos directly on glass to create vibrant, frameless works of art. Glass Prints are delivered to your door ready-to-hang and with a lifetime quality guarantee. For a modern take on the traditional framed photo, look no further.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

705 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 77% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(705)

111 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

We ordered a print as a gift and the…

We ordered a print as a gift and the customer service was more than gracious when we found that the customer was less than thrilled with the color. They replaced the print, no questions asked and in this day and age that is pretty amazing. I will definitely patronize this type of behavior.

22 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Outstanding customer service

The product is great and as advertised, but I was particularly impressed with their customer service. I had a problem (entirely my fault) with shipping, and I got a rapid and personal response from Fracture that solved the problem at no additional cost to me. 5 stars!

18 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Fracture’s “Happiness guaranteed” is very real.

Fracture’s “Happiness guaranteed” is not just marketing hype, it’s the real thing. My photo was of a foggy day in the Pacific Northwest, so monochromatic and somewhat dark – not an easy image to process. They recommended some adjustments to the image to address that, given their printing process, which they actually did themselves (rather than my having to guess at it). The first printing wasn’t quite right (a too-blue cast). It took two more versions to get a result which I thought was excellent – at no extra cost – making me a very happy customer. This was all done with a very quick turnaround. I had a dedicated support person handling all of this. This is an amazing company.

3 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great idea.

Great idea.. shipping was perfect. The product is of excellent materials. Letting the consumer express their feelings that are attached to these photos, takes the “card” idea to a new level of precious.

6 de fevereiro de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

Dissapointing

I was quite disappointed in how my photo turned out, it looks like a photo glued to glass, which was not was I was expecting. It if hard to tell it is even a glass print, and for the price, I feel I could have just printed it on photo paper at the drugstore and had the same quality. Not impressed. It was all delivered 5 days late, not the companies fault but glad I wasn’t planning on it for a gift.

30 de janeiro de 2026
Opinião espontânea
logótipo da Fracture

Resposta da Fracture

We're so sorry to hear it, Ronda. We take our 100% Happiness Guarantee seriously; if you aren't totally satisfied with your print, we'll either replace it with one that meets the mark, or refund your order in full. Please feel free to reach out to our team at support@fractureme.com and we'll be happy to talk over those options.

Classificada 4 em 5 estrelas

I placed my second order recently…

I placed my second order recently because my 1st order was excellent from ordering to delivery. The quality of the Fracture photos on glass are amazing. Both orders were for birthday gifts for family members and they were wowed by them !
Thank you for making a product that truly puts a smile on the sender and recipient's face!
I will be ordering more in the future!
Angelo L.

23 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Beautiful frames made very well

Beautiful frames made very well. Love the choice of hanging with screw or double sided tape. I’ve ordered several times and they are always done quickly. Awesome customer service too.

26 de janeiro de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

Not quite what I hoped

Not quite what I hoped. I ordered two pictures. One looks pretty good but the one I really wanted doesn’t look as good. I still haven’t hung them yet while viewing them in different places. I guess it would have been better if I’d been contacted before printing as it’s hard to see what an enlarged view will look like. I may have choose to print horizontal rather than vertical. Debating my next move because it looks much better on my phone, which the family feels the same.

23 de janeiro de 2026
Opinião espontânea
logótipo da Fracture

Resposta da Fracture

We're so sorry to hear your second print didn't turn out as well! We have a 100% Happiness Guarantee on every order, and would love to get you a replacement that looks much better. Can you please send your details to support@fractureme.com? Our team will get right on it!

Classificada 5 em 5 estrelas

I Would Make Another Purchase

I Would Make Another Purchase. Excellent customer service. I bought 2 as gifts and am very pleased with the quality of the print, though one arrived cracked. The company immediately replaced it and delivered it prior to when expected. Good marks all around.

21 de janeiro de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Incredible product

The print themselves are absolutely fantastic. I noticed on this latest batch of purchases that the backing was a little bit less robust than previously was. I was able to fix one area that had torn, but when I tried to hang one of them, the keyhole slot ripped very easily. We’re talking like tissue paper.

That said and done the prints, the finish are absolutely world class and they look incredible in my home. I will buy again.

7 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

The pictures I had done was one of my…

The pictures I had done was one of my wife and I the other of my wife alone. She passed in November 2025. They are both beautiful and so glad I had them done. I had what I thought was an issue taking care of via e-mail including a video of how do it.

3 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

This picture came out perfectly

This picture came out perfectly! This was a picture of my Mom and Step Dad at their favorite winery. They have recently retired and I thought this picture was a great way to show how exciting their next chapter is going to be. My Step Dad is a retired army engineer and he actually cried on site! Which in turn made my mom cry and then of course I did! This was such a beautiful family moment on Christmas Day and thanks to Fracture, a memory I will cherish forever! Thank you to all the hardworking staff at Fracture!

25 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

We are thrilled with our glass print!

We are thrilled with our glass print, which was a memorial to our recently deceased cat. Now he sits on my husband's desk, as he did in life. The service was exemplary, as was the delivery time. I highly recommend this company!

24 de dezembro de 2025
Opinião espontânea

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