What a fabulous service! Ordered a special birthday present and received my order in three days. A very good price and excellent communication via email. I will not be going anywhere else in future! T... Ver mais
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I would like to take this opportunity to recognise the excellent service I received from Danny, who works at your Malvern Link shop.
A empresa respondeu
I am so pleased with my order. I was sceptical at first because it was less expensive but I can confirm my perfume is exactly what I ordered. I sent an email with regards to Backorder and got a respo... Ver mais
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I have been a customer of theirs for several years now. The service is excellent, the staff couldn't be more helpful, only ever had to phone once and they sorted out the mess I made Delivery is spo... Ver mais
A empresa respondeu
4,8
Excelente
117 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
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5 star
Great commutation bit of a delay not there fault and compensated me would 100% use again
20 de maio de 2026
Opinião espontânea
Resposta da fragrancehouse.co.uk
Thank you for your review Tony and your p[atience wgile we sorted the problem for which we cna only apologise
We look forward to seeing you back at Fragrance House in the future
Very quick and easy to order at a great…
Very quick and easy to order at a great price. Delivery was on time and packaged well. Really pleased with the product.
9 de abril de 2026
Opinião espontânea
Resposta da fragrancehouse.co.uk
Thank you for your review Ann we really appreciate your taking the time to leave feedback on your experience with ourselves and we look forward to seeing you again at www.fragrancehouse.co.uk in the future
Great Site to buy from
First time ordering but have already ordered again and hope this time is as good. Great service, quick delivery and excellent price as well.
9 de abril de 2026
Opinião espontânea
Resposta da fragrancehouse.co.uk
Thank you for your review, we appreciate you taking the time to leave it for us. Glad to hear that you were not only pleased with our prices but also the service and delivery speed and we look forward to seeing you back at www.fragrancehouse.co.uk in the future
Absolutely Awful ordered in early March…
Absolutely Awful ordered in early March it’s now mid April, they said it would take longer for my order as it was stuck in customs but I would eventually hear of them I have emailed them they said the order would be fulfilled within the week and it’s now been another two weeks with no contact from the company, I have requested a refund
12 de abril de 2026
Opinião espontânea
Resposta da fragrancehouse.co.uk
I am very sorry to hear of your experience Jack, this is well below the standard that you should have received and we can only apologise for this.
I can see that you placed a back order to benefit from our sale price and that the shipment that was meant to include more of this fragrance was held at UK Customs creating an initial delay. Sadly though the container when it arrived with ourselves was missing the notified stock of this fragrance. What should have happened then was you should have been contacted by oursslves and advised of the problem but for some reason although your account is marked as a follow-up email being sent I cannot see that it actually left our system.
We will have our IT team look at this to identify the problem and ensure that it cannot happen again to another customer. In the meantime I would like to offer you a 10% discount voucher off of your next order from ourselves as an apology. If youa re happy for us to send this to you then please contact our Customer Service Team and they will organise this for you.
Fantastic
Fantastic experience from start to finish well packaged quick delivery and ease of ordering along with a great price to boot!!! Also the lotion itself is absolutely gorgeous, long lasting and in a stunning bottle!
10 de abril de 2026
Opinião espontânea
Resposta da fragrancehouse.co.uk
Thank you for your wonderful review both our our service and also your purchase, it is a lovely lotion.
We look forward to seeing you back at www.fragrancehouse.co.uk in the future
Fragrance House gave an excellent and…
Fragrance House gave an excellent and very fast customer service.
We shall definitely use them again going forward and we highly recommend them!
8 de abril de 2026
Opinião espontânea
Resposta da fragrancehouse.co.uk
Thank you for your review Paul it's always great to hear that we've hit the mark.
We look forward to seeing youn again at www.fragrancehouse.co.uk
Easy Online Ordering and Shipping.
My eau de parfum was available and I was assisted by friendly personnel to complete my online purchase. Shipping was quick, and I couldn't be happier with my purchase.
25 de março de 2026
Opinião espontânea
Resposta da fragrancehouse.co.uk
Thank you for your review Shelly we really appreciate you leaving this for us.
We hope that the lucky recipient enjoyed the fragrance and are always here should you need help in the future with another purchase
Very pleased
Very pleased: EDP delivered very quickly & well packed. The bottle I received, smells fine (was slightly concerned by an earlier review) but no problems for me. Will definitely Bookmark this site. Many Thanks
19 de março de 2026
Opinião espontânea
Resposta da fragrancehouse.co.uk
Thank you for your review and custom Joy, we really appreciate both.
It's always good to hear from our customers and fantastic when they share their postive experience with others, so thank you.
We look forward to seeing you again in the future at www.fragrancehouse.co.uk
Great Perfume
5 Star
Super quick delivery, genuine items and very good price compared to other sites. Highly recommend. A++
Order #183016:
23 de fevereiro de 2026
Opinião espontânea
Resposta da fragrancehouse.co.uk
Thank you for leaving your review Julie, as an independent hearing from our customers and allowing others to hear of your experience is very important to use.
I am glad to hear that both our prices and service meet the mark and we look forward to seeing you again at www.fragrancehouse.co.uk
Fast delivery and great price
Fast delivery and great price! Thanks
16 de fevereiro de 2026
Opinião espontânea
Resposta da fragrancehouse.co.uk
Thank you for your review and we are pleased to hear that our prices and fast delivery hit the mark. So that we can identify you would you mind letting us have your order number?
Great price for my perfume and very…
Great price for my perfume and very efficiently delivered. Thank you.
Order #180785
5 de janeiro de 2026
Opinião espontânea
Resposta da fragrancehouse.co.uk
Thank you for oyur review Amanda, we appreciate you taking the time to let others know of your experience with us - as an independent this is really important.
We hope you loved the reformulated Orb of Night fragrance and are making use of the tote bag.
See you again in the future at www.fragrancehouse.co.uk
Customer service was spot on when royal…
Customer service was spot on when royal mail lost my parcel, they made sure I still had it in time for christmas
20 de dezembro de 2025
Opinião espontânea
Resposta da fragrancehouse.co.uk
Thank you for yur review Toby and we are truly sorry that this package disappeared in Royal Mail's Home Counties Mail Centre but really pleased that it was resolved and your replacment arrived before Xmas (always a stressful time)
I hope the lucky recipient enjoyed their present and look forward to seeing you again at www.fragrancehouse.co.uk - but this time with no Royal Mail problems
Fragrance House is an absolutely first…
Fragrance House is an absolutely first class Company. From order to super fast delivery brilliant service. Would very highly recommend Many Thanks to All 🌟🌟🌟🌟🌟🌟
14 de janeiro de 2026
Opinião espontânea
Resposta da fragrancehouse.co.uk
Thank you for your wonderfull review, as an independent we truly appreciate your taking the time to leave this for us. We're really pleased to hear that you loved our service and hope that you are enjoying the fragrance - see you again soon at www.fragrancehouse.co.uk
Easy to use and quick deliver
12 de janeiro de 2026
Opinião espontânea
Resposta da fragrancehouse.co.uk
Thank you for taking the time to leave this review for us Sharon, it helps potential customers see what our customers think of us and our service.
I hope that you are enjoying your fragrance and we look forward to seeing you abck at www.fragrancehouse.co.uk in the future
Not purchased fragrances on line before…
Not purchased fragrances on line before or used this company. Very pleased with the product, price and service. A professional company based upon my experience
2 de janeiro de 2026
Opinião espontânea
Resposta da fragrancehouse.co.uk
Thank you for your review Paul, we appreciate you taking the time to leave it for us.
Glad to hear that we managed to tick all of the boxes for you on product, price and service that alsways our aim.
We look forward to seeing you back on www.fragrancehouse.co.uk in the near future
Very fast delivery perfect packaging…
Very fast delivery perfect packaging and the cheapest I have found online for the perfume I purchased definitely buy from this site again
1 de janeiro de 2026
Opinião espontânea
Resposta da fragrancehouse.co.uk
Thank you for your review Gaynor and we're pleased to hear that you were pleased with both our prices and service. Just a heads up Coach Dreams Sunset is due to be discontinued in the UK this year so you may wish to stock up.
We look forward to seeing you back again at www.fragrancehouse.co.uk in the future.
Very satisfied customer
Great service, great price. Very satisfied customer.
1 de dezembro de 2025
Opinião espontânea
Resposta da fragrancehouse.co.uk
Thank you for your review, we truly appreciate you taking the time to leave this review for us as an independent these reviews are very inmportant for future customers to see. We hope you're enjoying you gorgeous purchases and look forward to seweing you back in the future
Excellent service
Ordered le male le parfum for my son for Christmas,
It was the best price around and arrived within 2 days.
Excellent company
23 de dezembro de 2025
Opinião espontânea
Resposta da fragrancehouse.co.uk
Thank you for your review Dan we really appreciate you taking the time over Xmas to leave this for us. Our aim is always to offer great prices and service so its also good to hear that we managed both. Hope your son enjoys his fragrance, Le Male Le Parfum is a great winter scent, and we look forward to seeing you again at www.fragrancehouse.co.uk in 2026. In the meantime a Happy New Year to you and your family
First ever order I am really impressed…
First ever order I am really impressed with the service ordered on the Sunday afternoon and it arrived Tuesday morning
23 de dezembro de 2025
Opinião espontânea
Resposta da fragrancehouse.co.uk
Thank you for yur review David, as an independent these are truly important to us. Glad that you recieved this quickly and in time for Xmas, we wish you all the best for the rest of the holiday season and for 2026 - hopefully we'll see you again at www.fragrancehouse.co.uk in the New Year
Great communication from fragrance…
Great communication from fragrance house, quick and efficient delivery. Good selection of products. Bought a 1 million gift set, great price. Highly recommend
15 de dezembro de 2025
Opinião espontânea
Resposta da fragrancehouse.co.uk
Thank you for your review Claire and we hope the lucky recipient enjoyed their wonderful present this Xmas. We wish you and your loved ones all the best this holiday season and a tremendous 2026
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