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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I ordered a wooden bench as it was the best price I could find at any Garden Centre / Retailer. Good service although there was a problem with the courier (Parcel Force) as the tracking number quoted... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I wasn’t quite sure what to expect when I ordered the plant stand, but I was pleasantly surprised by the quality and craftsmanship. The materials feel sturdy, and the workmanship is clearly of a high... Ver mais

Classificada 5 em 5 estrelas

We decided to buy from Franktons in the first place after searching online and in garden centres. We were on a budget but didn’t want flimsy. Anything of similar size was a lot more expensive... Ver mais

Classificada 5 em 5 estrelas

I found Franktons very pleasant and easy to deal with. My Hotbin did go astray but as soon as the problem was identified it was sorted very quickly and efficiently and arrived just in time for my hus... Ver mais

Informações sobre a empresa

  1. Centro de jardinagem

Escrito pela empresa

Greener Garden Products At a Glance At Frankton's, we have simple aim: to show gardeners that greener products needn't compromise price and function. To do this, we searched through hundreds of products that gardeners need, then we tested them against our own Sustainability Labels. Only the best join the Frankton's family, meaning you can shop with peace of mind.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

217 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 75% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Order Number 233319

I placed this order almost 2 weeks ago and still have not received any confirmation for a delivery date. Ive tried email, calling and leaving messages to avail. How hard is it to reply to an email. If you can't be bothered to let me know just give me my money back. This is my mother's main Christmas present and at this rate she's getting Sweet F A. By far the worst company ive had to deal with this Christmas, I warn you to not order online with this company.

22 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service , as I could not be in to receive delivery they ensured my obelisk was delivered to my safe place. Also the quality of the item and speed of delivery was top rate.

7 de novembro de 2025
Classificada 5 em 5 estrelas

A brilliant product!

Th whole process of ordering, delivery & customer service was great. The product is very strong & the spikes to put in the ground were exceptional . A brilliant product.

10 de setembro de 2025
Classificada 1 em 5 estrelas

Scam website

Ordered and paid for a hot bin and had the confirmation email but nothing for two weeks. Franktons don’t return emails and their message service is full. I think this is a scam website

20 de agosto de 2025
Opinião espontânea
logótipo da Frankton's

Resposta da Frankton's

Hello Claire,

We’re very sorry to read your review and want to assure you that we are absolutely not a scam – we’re a small but very busy family business that works hard every day to look after our customers.

Having looked into your order, it seems there was an oversight in our processing which meant your HOTBIN didn’t progress as smoothly as it should have. We understand this must have been very frustrating and a full phone message system didn't help. We’re glad that Bernie from our customer service team has been able to step in and put things right. Your HOTBIN is now on its way to you this week.

We never want situations like this to arise, and we’re always working on improving our systems to make sure they don’t. Thank you for bringing it to our attention – honest feedback helps us to keep getting better.

Best wishes,
The Frankton's Team

Classificada 5 em 5 estrelas

All round great experience

Bought a steel garden arch. Not like the ones you get at a garden centre that are basically made from the cheapest, thinnest sheet metal they think they can get away with, which are really expensive as well.

This one is made from proper, solid steel flat bar and properly welded and made at a proper forge.

I went for the unpainted finish that will soon have a lovely rusty hue to it.

Looks really good. Well made. Weighty. Very reasonably priced. Speedy free delivery.
Will definitely be using this company again and have already recommended to friends.

15 de agosto de 2025
Classificada 5 em 5 estrelas

Plant Stand

I wasn’t quite sure what to expect when I ordered the plant stand, but I was pleasantly surprised by the quality and craftsmanship. The materials feel sturdy, and the workmanship is clearly of a high standard — it looks even better in person than in the pictures. It was well packaged, arrived in great condition, and adds a lovely touch to my space. Very happy with this purchase!

3 de julho de 2025

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