I was not able to successfully reach a streaming service, despte multiple tries (Plant VPN Premium service). I opted for another VPN and was successful with that. I have reached out to the suppo... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
La publicidad es engañosa y no contestan tras no dar el servicio y pedir un reembolso, pues tras buscar una VPN asequible que me permitiera ver BBC iPLAYER, PLANET aparece como una de ellas. Tras el p... Ver mais
A empresa respondeu
La rapidité rien a faire pour payer l'abonnement je suis abonné depuis deux mois je n' ai eu aucun problème 😉
A empresa respondeu
So etwas Erbärmliches dürfte es gar nicht geben. Ständige Verbindungsabbrüche, wird von etlichen Hostern als "VPN" erkannt und blockiert. Verbindungsaufbau dauert ewig. Sehr viele Fakeverbindungen... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre PLANET VPN
Escrito pela empresa
100% free VPN service with no traffic, bandwidth or time limit. Just install and connect - no registration or personal data required
⭐ Supports any device and OS: Windows, Mac, Android, iOS
⭐ Browser extensions for Chrome, Firefox, Edge, Opera, Yandex Browser
⭐ Full featured VPN, encrypted connection
⭐ Free 5 locations, over 50 countries with premium subscription
⭐ No traffic or speed limit for free locations
⭐ No registration required
⭐ No ads
⭐ Max speeds
⭐ Support for routers and third-party VPN clients
⭐ Up to 10 devices under one subscription
⭐ Technical support via chat or email
⭐ Supports any device and OS: Windows, Mac, Android, iOS
⭐ Browser extensions for Chrome, Firefox, Edge, Opera, Yandex Browser
⭐ Full featured VPN, encrypted connection
⭐ Free 5 locations, over 50 countries with premium subscription
⭐ No traffic or speed limit for free locations
⭐ No registration required
⭐ No ads
⭐ Max speeds
⭐ Support for routers and third-party VPN clients
⭐ Up to 10 devices under one subscription
⭐ Technical support via chat or email
Informações de contacto
Bulevardul Dimitrie Pompeiu 5-7, 020355, Bucharest, Roménia
- support@freevpnplanet.com
- freevpnplanet.com
2,7
Mau
198 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Logging in is just broken in…
Logging in is just broken in Chrome extension. Was locked out of my account for 10 days. Resetting the password 10 times in a row did not work. Support were able to resolve the login problem AFTER 3 MORE DAYS by providing new password WITH A PLAIN TEXT IN AN EMAIL. After about a week login stopped working again. Canceled immediately.
Server selection and speed is mid.
19 de janeiro de 2026
Opinião espontânea
Resposta da PLANET VPN
Hello!
We are sorry that you are experiencing difficulties logging into the browser extension.
We have requested your details, but we would also appreciate it if you could contact us at support@freevpnplanet.com so that we can look into your issue in more detail.
Please also check whether you are using the latest version of the extension.
Best regards, Planet VPN team
dites que c'est gratuit c'est faux deux…
dites que c'est gratuit c'est faux deux fois planté mon ordi avec votre logiciel
29 de dezembro de 2025
Opinião espontânea
Resposta da PLANET VPN
Bonjour,
Nous sommes désolés que vous ayez rencontré des difficultés lors de l'utilisation de notre service.
Pourriez-vous nous décrire votre problème plus en détail par e-mail à l'adresse suivante : support@freevpnplanet.com ?
Cordialement, L'équipe Planet VPN.
Free trial version was working good…
Free trial version was working good until I paid a subscription....
After I paid 10eur everything stopped working I was kicked off from my account and I am not even able to login back. I changed password 5 times already....
19 de dezembro de 2025
Resposta da PLANET VPN
Hello,
We are very sorry that you have had difficulties using our service.
Could you please describe your problem in more detail by email: support@freevpnplanet.com
We have also emailed you.
Best regards, Planet VPN Team.
That's an easy to use effective
19 de dezembro de 2025
Resposta da PLANET VPN
Hello!
We truly appreciate your feedback - thank you!
Best regards, Planet VPN team.
I paid for premium version but it’s not…
I paid for premium version but it’s not working!!!!!! I will write bad reviews everywhere!!!
18 de dezembro de 2025
Resposta da PLANET VPN
Hello,
We are very sorry that you have had difficulties using our service.
Could you please describe your problem in more detail by email: support@freevpnplanet.com
We have also emailed you.
Best regards, Planet VPN Team.
If my phone has only 4G going on
If my phone has only 4G going on, it will not connect.And before my seven day free trial was at try to cancel it because of that issue , and I can't get it to go through
23 de dezembro de 2025
Resposta da PLANET VPN
Hello, Amanda!
You can cancel your trial directly in the Play Market.
Could you also describe in more detail which servers (all or specific ones) you were unable to connect to via your mobile operator?
We would like to look into your situation in more detail and help you with the connection.
Best regards, the Planet VPN team
Resposta da PLANET VPN
Bonjour!
Merci pour votre avis, il est très précieux pour nous !
Cordialement, l'équipe Planet VPN
Day to days accessing becomes harder…
Day to days accessing becomes harder and harder after you made payment. Had tried many many countries exchanging still can not connected. I cancel it. Not useful app. It sucks.
20 de dezembro de 2025
Resposta da PLANET VPN
Hello!
We are very sorry that you are dissatisfied with our service.
We would like to learn more about your connection issues.
We will email you to clarify the details.
Best regards, Planet VPN team!
Nejlepší aplikace na vydělávání…
Nejlepší aplikace na vydělávání anketech a v jiných hrách
20 de dezembro de 2025
Resposta da PLANET VPN
Dobrý den!
Děkujeme za vaši recenzi – je pro nás velmi cenná!
S pozdravem, tým Planet VPN
App always doesn't work
App always doesn't work. Can't connect to any server. Have to log again and again every time.
1 de dezembro de 2025
Resposta da PLANET VPN
Hello,
We are very sorry that you have had difficulties using our service.
Could you please describe your problem in more detail by email: support@freevpnplanet.com
We have also emailed you regarding refund.
Best regards, Your Planet VPN Team.
My thanks to Planet VPN support
I had a very negative experience with the paid version of Planet VPN and asked support to cancel my subscription. In response to my request, I was offered a different technical solution called Personal VPN. This time, everything worked flawlessly. In any case, I can count on this connection to the global network for a while. My thanks to Planet VPN support. To summarize: yes, overall, the internet situation is bad right now, and no VPN will save us if all international traffic is blocked, but any effective way to bypass blocking is all the more valuable. I recommend you at least try Personal VPN.
5 de dezembro de 2025
Opinião espontânea
Resposta da PLANET VPN
Hello Sergey!
We truly appreciate your feedback - thank you!
Best regards, Planet VPN team.
Your ip address is detected an a vpn
Your ip address is detected an a vpn
So some streaming websites detect that vpn is on,
2 de dezembro de 2025
Resposta da PLANET VPN
Hello,
Your IP address is detected as a VPN, so some streaming websites may block access when a VPN is on. Unfortunately, many platforms have strict rules and advanced systems that identify VPN traffic.
Could you please describe your problem in more detail by email: support@freevpnplanet.com
Specifically:
-Which server or servers did you connect to and have difficulties with?
-Are you using the free or premium plan?
Best regards, Your Planet VPN Team.
I purchased the premium for a month to…
I purchased the premium for a month to use the united arab Emirates but it didnt work and told me to choose a different location , i want my money back
1 de dezembro de 2025
Resposta da PLANET VPN
Hello,
We are very sorry that you have had difficulties using our service.
Could you please describe your problem in more detail by email: support@freevpnplanet.com
Specifically:
Which operating system are you using to connect?
Have you tried changing connection protocols?
We have also emailed you regarding refund.
Best regards, Your Planet VPN Team.
Unimpressed
I saw this recommended so I thought I'd give it a whirl. In fact that's all I've seen, a little green dot whirling round while a 'Connecting to VPN...' message appears. And it stays there, for as long as you let it. I left it for 30 mins one time.
As the spinner (new eggtimer) is spinning, one cannot click on anything else - e.g. to try a different location VPN. So all one can do is turn it off. And try again ....with the same result.
21 de novembro de 2025
Opinião espontânea
Resposta da PLANET VPN
Hello Steve,
We are very sorry that you have had difficulties using our service.
Could you please describe your problem in more detail by email: support@freevpnplanet.com
Specifically:
-Which operating system are you using to connect?
-Where are you connecting from and which internet service provider do you use?
-Which server or servers did you connect to and have difficulties with?
-Are you using the free or premium plan?
Best regards, Your Planet VPN Team.
So etwas Erbärmliches dürfte es gar…
So etwas Erbärmliches dürfte es gar nicht geben.
Ständige Verbindungsabbrüche, wird von etlichen Hostern als "VPN" erkannt und blockiert. Verbindungsaufbau dauert ewig. Sehr viele Fakeverbindungen, bei denen nicht eine einzige Website aufgerufen werden kann.
Ganz mieser Schrott, nicht ´mal 1 Stern wert !
Mein Fazit: Finger weg von diesem Anbieter !!!
14 de novembro de 2025
Opinião espontânea
Resposta da PLANET VPN
Hallo Silvia,
Es tut uns sehr leid, dass Sie Schwierigkeiten bei der Nutzung unseres Dienstes hatten.
Könnten Sie uns Ihr Problem bitte genauer per E-Mail beschreiben: support@freevpnplanet.com
Und zwar:
-Mit welchem Betriebssystem verbinden Sie sich?
-Von welchem Standort aus verbinden Sie sich und welchen Internetanbieter haben Sie?
-Mit welchem Server oder welchen Servern haben Sie sich verbunden und Schwierigkeiten gehabt?
-Nutzen Sie den kostenlosen oder den Premium-Tarif?
Mit freundlichen Grüßen, Ihr Planet VPN-Team.
Resposta da PLANET VPN
Hello!
We truly appreciate your feedback - thank you!
Best regards, Planet VPN team.
Resposta da PLANET VPN
你好！
请直接通过 support@freevpnplanet.com
联系我们的支持团队，并提供更多有关您遇到的问题的详细信息：
请说明您使用的操作系统、使用的应用程序或扩展，以及您尝试连接的服务器。
这些信息将帮助我们更快地找到并解决问题。
此致，
Planet VPN 团队
J'ai payé le service premium
J'ai payé le service premium, et il m'est littéralement impossible de mettre en route le VPN. Il me demande de me reconnecter alors que j'ai saisis toutes les infos. Rien ne fonctionne !!!!!!!!
27 de outubro de 2025
Opinião espontânea
Resposta da PLANET VPN
Bonjour!
Veuillez contacter directement notre équipe d’assistance à l’adresse support@freevpnplanet.com, en fournissant plus de détails sur le problème que vous rencontrez:
Indiquez quel système d’exploitation vous utilisez, quelle application ou extension vous utilisez, et à quel serveur vous essayez de vous connecter.
Ces informations nous aideront à identifier et à résoudre le problème plus rapidement.
Cordialement,
L’équipe Planet VPN
Completely disrupted my WIFI service
Completely disrupted my WIFI service. Had to have the service rebooted.
1 de outubro de 2025
Resposta da PLANET VPN
Hi!
Sorry to hear that your Wi-Fi got disrupted - that definitely shouldn’t happen. Could you please tell us which version of the app you were using and which server you connected to when this occurred?
You can also email us at support@freevpnplanet.com
so we can check this issue.
Best regards, Planet VPN Team
Очень хороший Впн для Ютуба самое то
Очень хороший Впн для Ютуба самое то. Ютуб летает и нет навязчивой рекламы при просмотре ютуба
30 de agosto de 2025
Opinião espontânea
Resposta da PLANET VPN
Здравствуйте!
Cпасибо - мы очень ценим ваш отзыв!
С уважением, команда Planet VPN.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.