FreightCenter Opiniões 

1608
•
TrustScore: 4 em 5

4,0

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Before today, i have never shipped out anything bigger than a retail return. So when I was instructed to ship back some wastewater treatment plant equipment i was completely at a loss for what to do.... Ver mais

Classificada 1 em 5 estrelas

Total scam charged 650 to transport pinball machine 3 weeks later took 1700 dollars off credit card ----- said machine was 7 inches taller than reported Do Not Ship with this company total s... Ver mais

Classificada 5 em 5 estrelas

I was fortunate to get Haley as my go to person. She was truly AMAZING! She was incredibly pro active, helped me with understanding all the logistics and answered every question, every phone call and... Ver mais

Classificada 5 em 5 estrelas

It is our rep, Kelli Livingston who makes the shipping side of our business successful. Kelli constantly goes the extra mile to ensure jobs are picked up, delivered and always follows up on any loose... Ver mais

Informações sobre a empresa

  1. Serviço de logística
  2. também em
  3. Empresa de transporte marítimo

Escrito pela empresa

FreightCenter is a privately owned, full-service nationwide 3PL with a vast portfolio of transportation solutions from rail, truckload, less-than-truckload (LTL) and parcel. Our promise and commitment is to help your business thrive by successfully getting your goods into the hands of your customers safely, reliably and affordably. For over 20 years, we have simplified the booking of freight for businesses and individuals with our easy to use technology and dedicated expert team of shipping agents. We deliver maximum optimization; creating custom solutions that help businesses save time and money so they can focus on what’s important to them... their business.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(1608)

57 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

i see some of the 3-4 star reviews but…

i see some of the 3-4 star reviews but i give mr. david facenda 10 stars. he has been taking care of my shipping needs for over a year. i dont even quote other companies anymore. hes prompt, polite and rocks the quotes. i probably dont say it enough but i appreciate you mr. david

8 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

First time shipping large items and…

First time shipping large items and didn't realize they have to be palletized before it could be shipped as freight. Abraham is amazing. He spoke to the warehouse manager to understand what was getting shipped i.e (glass vs plexiglass). He obtained multiple quotes to get me an affordable shipping option and he moved with urgency knowing the item must be removed by a deadline.

Highly recommend Abraham as your account manager.

7 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Very Quick & Efficient!

Appreciated how helpful and quick they were to jump on in and get my shipment booked after I did a short online quote.
They got my shipment booked same day with tracking info. Very efficient.
Thanks Abe for your help!

5 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Very helpful!

Sergio Arenas did a great job at helping me navigate my shipping needs! I am new to this business and he made me comfortable and taught me how things work. Will definitely use them for every freight need my company has!

28 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

SERGIO ARENAS is one in a million

I have been shipping with SERGIO ARENAS @ Freightcenter and had such a welcoming experience, I've also seen the most progress when he handles my shipment. I would recommend SERGIO @ Freightcenter to the world 🌎

20 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Sergio Arenas is incredible

Sergio Arenas is incredible. Talk about customer service and care for his work, Sergio goes above and beyond to make a typically very difficult process SUPER easy. Thanks to freightcenter for hiring this hero.

20 de fevereiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

We work with many shipping companies

We work with many shipping companies, but this is the worst company we ever have dealt with!! They give you an offer and then they will change the Invoice to a higher amount!! We had to pay $88.93 more because we did not write on the paper how much the offer was!! $88.93, for not putting the amount in?? We never did this before!! Never again I will use this company again!! I suggest do stay away from them, there are much better companies out there.

19 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Sergio is great to work with

Been working with FreightCenter for over 5 years. Only do periodic shipping but they have always been able to provide good service at a discount to our company rates. Sergio Arenas is always available to help, even on his day off during our last high value dedicated truck shipment. Went smoothly without a hitch.

9 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Highly Recommend and will continue using.

Our company requires door to door specialty shipping services and we trust no one other that FreightCenter. Our account manager, Sergio Arenas always provides us with exceptional service and is a pleasure to work with. We highly recommend FreightCenter and Sergio Arenas for your shipping needs.

12 de fevereiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

My belongings are now garbage

I paid $1200 to have two small pieces of furniture moved across country. I was told they would be packed on a pallet and protected. One of the pieces arrived extremely damaged, pretty much beyond repair. Freight Center has not returned my emails for four months and did not provide the service I paid for.

10 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

I highly recommend this company

I highly recommend this company! They are professional and their communication was timely and helpful. Abraham Akiny was incredibly persistent in finding a shipper that was able to provide the service I needed!

1 de janeiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Find a competent carrier

I had three pallets of freight, all well organized, shrink wrapped and banded.
All three pallets had been dropped, and one, containing metal file cabinets, had obviously had extremely heavy objects dropped on top of it, causing dents so deep in the top that it is now impossible to open. The contents will now have to be removed by using a grinder to cut the tops of the file cabinets off. One item was also missing from that pallet.
There was a report of transit damage to an intermediate freight center, but I was not informed until I called and asked. I never saw the report.
The response from ABF, after my sending damning photo documentation, was a query about the estimated weight of the damaged objects.
I received a check for $20.00.

5 de janeiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

These people are just the worst

These people are garbage. Period. I was on the phone for hours helping them to do their job calling back and forth with the shipping company to figure out payment and such. After they arrived two weeks late without any communication on when they would show up I received an additional charge for twice the amount of money because they added 800 lbs to my package. This company is a scam stay away

27 de novembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

0/2 on-time shipments due to…

0/2 on-time shipments due to "processing review"

I fully understand that freightcenter.com is a third party booking agency. The one job that they have is to receive and process orders.

Unfortunately, it seems that they are not good at that. We've tried using freightcenter twice. Both times our orders get stuck "processing review" and they miss the requested pickup date, not because of the carrier but because they haven't even SENT it to the carrier by our requested pickup date.

Furthermore, once called about it the "agent" we're assigned usually is not available, and then once they are available they call back 3-4 times to confirm the information we put in, again and again and again. Despite it being the same pickup locations we've used for both orders, so they know the information is correct.

Unfortunately it just seems these folks are not on the ball. I thought this experience might just be a fluke with the first shipment, so decided to give them a try on the second shipment.. seems like this is par for the course for them. AVOID!

23 de janeiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

They did not pick up on time

They did not pick up on time. They need to be constantly reminded to pick a consignment. they are not for consignments that needs to be picked up on time. Tney can be perhaps trusted for those delayed shipments that do not have any time constraints. They are for lazy bums

9 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Denys Kulik- Inbound TL Specialist

Denys Kulik- Inbound TL Specialist

Helped out my team tremendously. Answered all of our questions in a timely manner and had great customer service skills. Freight center is lucky to have Denys.

2 de janeiro de 2024
Opinião espontânea
logótipo da FreightCenter

Resposta da FreightCenter

We’re so grateful that you took the time out of your day to share your review with us. We’ll make sure that Denys receives your kind feedback.

Classificada 1 em 5 estrelas

DO NOT use this company for shipping

DO NOT use this company for shipping. We were quoted and agreed to a shipment 10 days in advance. I was told only after I accepted the agreed upon quote, and was charged, that my shipment would possibly be picked up on a different date. I asked the customer service specialist to give me a quote for a service that would happen on the given date, and the service representative instead told me that they spoke with the dispatch, and that they would pick up on the given date. The shipment was NOT picked up on the date set, nor the day after, or the day after. After back and forth with the customer service team, I finally had to cancel the shipment because the company could not deliver my shipment in time. On top of this, they tell me they cannot issue a refund, but a credit on the account. AS IF I would ever entrust them with a shipment again. AGAIN, DO NOT USE THIS COMPANY.

28 de dezembro de 2023
Opinião espontânea
logótipo da FreightCenter

Resposta da FreightCenter

Thank you for taking the time to share your feedback with us. We’re sorry to hear your experience has been frustrating.

As a Third-Party Logistics Company, FreightCenter requests a pickup from the freight carrier on the requested day. Unfortunately, they don’t always make it to pick up on that requested day. When this happens, they will roll it over to the next business day.

We realize this can be frustrating. Please understand that LTL carriers are experiencing challenges meeting deadlines due to capacity issues and labor shortages.

Looking into it a little further, it seems that the carrier was short drivers at that terminal.


Your sales agent explained this to you during the booking process and in an email on 12/19/2023.

FreightCenter has a cancellation policy as per our Terms and Conditions. We did offer to refund you in full to use the funds on a future shipment. The offer was declined.

Again, we apologize for this experience as we always strive to deliver outstanding customer service.

The FreightCenter Team

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais