FreightCenter Opiniões 

I got a quote direct with the carrier and they quoted me $800 more then what I paid through frieghtcenter. Heidi was so helpful! She went over my options with me. What can help me save on my shipment and what would be my easiest option, though it would cost me more. I appreciate their honesty and support throughout this entire process!

after package was shipped freightcenter tried to charge me for a re delivery fee and extra weight and its more then my initial shipping payment. dont give them your credit card information they will charge you without you knowing it.

Hello my name is Jennifer. I called in yesterday on May 6 and spoke Matthew Grill who was outstanding and because he made such an awesome impression on us that my husband Doug and I wanted to let others know that he is knowledgeable, pleasant to speak with, patient to answer all of our questions without making us feel rushed. We would rate Matthew Grill and our interaction with him 100 out of 100. Along with a wonderful experience with him on the 6th of May he followed up with us at the exact time we agree on on May 7. I do hope this company will recognize him for the fantastic job that this gentlemen is doing and a great asset for any company. Sincerely, The Bradfield’s.

Outstanding! Received it on time and with no damage. Best of all, they were about $100 less than the other service I use.

Shipper beware of scam
Service!
This looks good on the surface, it gives you quotes for different companies and seems to streamline the process and even gives % of on time shipments and damage %
However, my experience is that they first quote, after you pay, they come back and change it by 100 dollar here and there, and then say if you want it to get there on time or at any time it’s double the cost!!! Then it’s over a week late, and their drivers refuse to deliver it to the trade show they charged me an additional “trade show fee” for, and refuse to even refund that portion of the charge.
Bottom line it’s a complete scam. I regret this and has been an awful experience. They change the story and just take your money, and then act like it was their right all along.
The second portion was how the shipment was handled, almost missed the trade show but also the shipment was trashed. In14 year of freight shipping I’ve never seen anything like it.
GO DIRECT to freight shippers and avoid this scam at all cost. Learn from my very expensive mistake

We hired this company to ship equipment, told us they could, even gave me the perfect description of what the package was exactly, the company they hired got there and said they couldn't do it. Provided no proof or details as to why. FreightCenter called us back to charge us nearly double what the first freight company said so we hired someone else. Now this lying company is charging 20% to cancel because of their incompetency!!!! I would strongly recommend looking elsewhere!!!! Rebecca in customer service who says she's a manager is just as incompetent!!!!!!!!!!

Customer service is a joke, I've talked to 4 different people trying to get a update on my pick up and and out of all 4 of them I talked to only 1 came to me correctly and was professional and didn't hang up in my face like Chris did. She actually fixed a lot of the issues the other 3 representatives messed up by telling me misinformation and saying my package has been picked and it hasn't. And I booked this shipment over a week ago, last week of March to be exact and I've never had so many problems trying to get correct information

Our customer shipped a crate of equipment back to us. They dropped it off at the Roadrunner Terminal and had the Terminal Manager sign and write their phone number on the FreightCenter shipping document. They lost the crate roughly 9 months ago. We made a claim through FreightCenter and they have largely ignored us. They say they spoke with the terminal manager and nothing was ever dropped off so there is no claim. What we would like most is to get our equipment back but FreightCenter says even though we have sent them all of the documentation they have repeatedly come back saying we don't have documentation. It is very frustrating and disappointing to have them constantly shift the blame and take no responsibility for the problem. They taught the fact that they carrier full insurance so that if anything happens you are covered - this is blatantly untrue. If they actually had insurance this issue could have been resolved months ago. BE VERY WARY OF USING FREIGHTCENTER, THEY DO NOT STAND BEHIND THEIR WORD AND WILL NOT HELP YOU IF THERE IS A PROBLEM WITH YOUR SHIPMENT.

After review of FreightCenter's response I would like to add that FreightCenter was paid in full for the shipment that was lost and very conveniently cannot seem to help in any useful way - but at least they made money so why should they care?

Everything was fine until I was charged an additional 240 dollars 4 months after delivery of the shipment for a discrepancy with the weight of the shipment. They should've charged me at the time of delivery or shortly after ....not 4 months later. Seems like preditory billing to me. Now I can't check the weight of the shipment myself.

Corey Pfannenstiel raised the bar on customer service! He was polite, professional and took the time to verify that the receiver was ready for our shipment. We will definitely be calling Corey at FreightCenter the next time we ship LTL!

Some of the reps are friendly but its the infrastructure and lack of accountability that ultimately makes this company a huge liability for shipping. From one small business owner to another, dont. There are lots of other options.

I live on a culdesac, your driver passed my home, both coming and going at well over 30mph Remeber I mentioned the Culdesac... a round court with 1 way in and out...
Please TELL your drivers you don't get peoples business with your name on the side of a speeding vehicle. I am considering you get the load to it's destination early? That's not a plus for the people you endanger with your lack of consideration.
AGAIN, please TELL your drivers to slow down in small neighborhoods... with no sidewalks, and narrow streets...

BELIEVE ALL OF THESE 1 STAR REVIEWS!!!!!
We hired FreightCenter to deliver a front clip for a ’73 Corvette to us. FreightCenter was the lowest quote for the shipment and you know the saying….you get what you pay for…we must have bought a circus!

The vendor who we purchased the clip from built a pallet within the dimensions that were quoted from FreightCenter for the shipping rate of $852.

When the clip was delivered to my husband’s business, my husband used his forklift to unload the pallet. The driver quickly came up to my husband while he was still sitting on the forklift and asked him to sign a delivery receipt. RED FLAG!!

Upon inspection, my husband found that the clip was cracked in 2 places. He reached out to FreightCenter about this and received no response. The driver must have known the clip was damaged, and he got the heck out of there before my husband could get off the forklift!

About a week later, a charge of $706 was posted to our credit card account. According to FreightCenter, this was due to the shipment being over the agreed dimensions. We have provided photos of the measurements of the pallet and the clip showing that it is within the agreed/contracted dimensions.

We disputed that charge through our bank, and it was removed.

About 6 weeks later, FreightCenter decided to declare that this was a limited access delivery and that charge was posted to our credit card for $706….what a coincidence…same amount as before?!

We have received no response from FreightCenter for an explanation. We have attempted to reach them via email and phone call. They must be too busy adding extra, unauthorized charges to other customer accounts and can’t get around to responding to us.

At this time, we are disputing the charge through our bank. As evidence, we have emails showing no effort from FreightCenter to acknowledge our questions or their error.

The time and effort to address this situation has been ridiculous. Please save yourself from being ripped off and having to chase after the mess that is created by FreightCenter. It’s a total circus and nobody has time for all that. Hire another company to ship your freight – don’t hire these clowns.

With Chris Holders assistance the process of booking my freight was seamless. Chris was concise, efficient. and very helpful. I will return to FreightCenter the next time I need to ship LTL.

I had an outstanding experience with Kristen from FreightCenter. Her professionalism, attention to detail, and friendly demeanor made the entire shipment process smooth and stress-free. Kristen's dedication to customer satisfaction sets a high standard for excellence. I highly recommend FreightCenter for their exceptional service, thanks to Kristen's exemplary assistance.

DO NOT USE FREIGHTCENTER!
My first time ever shipping freight a few days ago and had a horrible experience. We both agreed on the phone for NO load and NO unload fee.. A few days later a loading fee came out of our account even though the guy on the phone and the driver said there would be no fees! My friend and I were carrying the pallet to the truck and the driver gets out and says y’all can sit that down.. I said am I going to get a lift fee, the driver says no.. I said ok, so we sat the pallet on the lift gate (which we could have easily put it in the truck) and he lifted it up and put it in the truck.. I said, are you sure I am not getting a lift fee, the driver said no you are not getting a lift fee..I said ok, well 6 days later after the package had been delivered, we get a notification where $222.00 has been taken out of our account for a lift fee.. I call customer service and they basically said there’s nothing they can do, that I didn’t have the delivery driver on video saying that so the charge is final.. I have 5 kids and money is hard to come by these days and to do that is just as crappy as it gets.. I will never use this company ever again, the worst first experience of my life.. it cost $373 to ship a car door from AL to NY and charged me $222 to lift it into the truck.. Find anyone else to use freight with! This company is literally stealing from its customers.. I am going to share this story on all social media sites!

The Shipment Time Frame! The time frame they give is never the correct window! My company was in dire need of equipment and they set a delivery date only to change it that very day!

I live in Washington State. I think that the truck came out of Renton or Auburn, Washington. Dan Manley, the driver who picked up my riding mower did an outstanding job! I could not recommend him enough. He was beyond professional. He was very considerate of my property from start to finish. I have a difficult driveway to maneuver in and he was very careful at every step not to cause any damage to my driveway, rockery, shrubbery, or fence. A very smart guy!

Abe is the best! He communicates well, follows up, goes the extra mile to assist and support, and works like he’s your personal assistant or staff member to handle your shipping needs. In fact, he’s better than some shipping managers I’ve hired for my company in the past that worked in my warehouse and were on my payroll. You are in great hands if you work with Abe!

As a first time LTL customer with a shipment of electronics from Georgia to Michigan, I was unfamiliar with the process. The FreightCenter team assisted and provided me a alternative shipment quote that was 50% less than on the automated online tool. They chose ABF Freight to move my goods. The goods arrived in 3 days, on time and in good order. The ABF Freight team was also a top notch team providing daily updates and calling me to set up a delivery. The delivery driver was courteous and a real pro. He arrived on time and he negotiated the narrow access passage to my facility and move my freight with a pallet jack into my storage facility. All in all, it was a very positive experience and I will return to FreightCenter for my next shipment.