Terrible quality fronts
Customer service was very friendly and helpful throughout the ordering process for our IKEA Metod kitchen fronts. We where able to ordered a sample first, and the final delivery arrived well-packaged.
Unfortunately, the quality of the actual fronts did not match the sample we received. The paint finish scratches extremely easily, making installation nearly impossible without causing visible damage. Some panels even arrived chipped straight out of the packaging.
After raising our concerns with customer service, we were only offered a 20% discount on a future order – which we won’t be taking up, given this experience. Disappointing outcome after what started as a very promising interaction.
Resposta da fropt.com
Thank you for your feedback, and we are truly sorry to hear that you have experienced damage to your fronts.
We want to clarify the distinction between potential manufacturing defects (which we always honor under our warranty) and damage resulting from use or handling.
If the fronts had arrived with chips, this would have been covered by our delivery claim policy. However, the type of damage you described is typically consistent with mechanical impact. It's important to remember that lacquered finishes, while beautiful, are susceptible to chipping or scratching when struck—they are not designed to withstand impact. This is a characteristic of the paint finish itself, not a defect in manufacturing.
We are transparent about the properties of our products, and you can find more details about the care of lacquered fronts in the FAQ section on our website.
We stand by the quality of our products and our commitment to transparency. We encourage all our customers to check out our verified reviews on Trusted Shops to get a complete and objective overview of our quality and service >> https://www.trustedshops.com/reviews/evaluate?shop_id=XBE568F2B9964C8A97E08E0AD3B23155D
Sincerely,
FRØPT team.