Love this company. They fulfill orders rather quickly. But their customer service is wonderful. So compassionate and efficient. With much common sense and not just to upsell something. They stand by t... Ver mais
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Leia as opiniões dos outros
Ana, who was the Emerson Ecologics/Fullscript representative who took my order, was superb in every aspect of our communication and in the ordering process. Difficulties threatened as a product which... Ver mais
I had the pleasure of working with Rachel T. and I couldn't be happier with her! She was professional, attentive and genuinely went above and beyond to help me. She made everything feel easy and str... Ver mais
A empresa respondeu
I've been ordering from Emerson for years and have always found the staff pleasant and knowledgeable. Just recently I sent them an order and received my order number. I then realized I had forgotten 1... Ver mais
Informações sobre a empresa
Escrito pela empresa
Fullscript is a leading platform that empowers whole person care by bringing providers and patients closer together. We provide access to the best, most clinically-effective supplement brands, industry-leading diagnostic tests, and advanced digital tools—all in one place. All so it’s easier for providers to personalize plans, and easier for patients to follow them.
Informações de contacto
360 Albert St., K1R 7X7, Ottawa, Canadá
- 1 866 807 3828
- practitioner-support@fullscript.com
- fullscript.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent Customer Service!
Hailey was so helpful when I forgot to include much needed supplements in my order! She was efficient and knowledgeable about how to quickly resolve the issue.
Excellent customer service!

Resposta da Fullscript
All Around Awesome
Helpful customer service (chat, human) - very quality orders, ease of use, trusted curated group of supplements I can send my patients

Resposta da Fullscript
Nicole C. was great to work with and…
Nicole C. was great to work with and resolved my issue quickly!

Resposta da Fullscript
Exceptional Company
The customer service is exceptional.
All of the supplement products I purchase are exceptional

Resposta da Fullscript
My go to source for quality supplements
I am very grateful to have a professional account with Fullscripts. When shopping here, one is assured of access to a vast array high quality brands, such as Designs for Health and Thorne. The reps are always eager to assist with your queries and accommodate your needs when possible.

Resposta da Fullscript

Resposta da Fullscript
I love using Fullscript personally and…
I love using Fullscript personally and professionally! Shipping is cheap, products come quick, and customer service is great! Hailey helped me get a replacement order for a missing package caused by my mistake in giving the wrong unit number. She was friendly and effective.

Resposta da Fullscript
Happy doing professional business with Emerson/Fullscript for 8+ years!
I have been doing professional business with Emerson Ecologics/Fullscript for the last 8+ years. Their employees are very professional. Orders have been reliable and accurate 100% of the time. Delivery expectations are dependable and spot-on. When I have needed to make adjustments with an order, they have had swift solutions. On RARE occasion, due to NO fault of their own, I have had 2-3 orders later than expected in the last 8+ years, and Emerson refunded the shipping, even though I did not feel they were obligated to do so. These things tended to happen with inclement weather conditions for the carrier or busy holidays. Can't say enough good things about them! My clients have been very satisfied with the products recommended and the delivery costs and reliability.

Resposta da Fullscript
When I could not get the info I needed…
When I could not get the info I needed from the chat bot I asked for a live person and I was given a phone number to call. The support person who answered was knowledgeable and friendly.

Resposta da Fullscript
The best customer service!
Each representative I have spoken to at Fullscript, when there is an issue, is very knowledgeable with products and technical questions. Their helpful, patient, kind and willing attitude is so refreshing and so appreciated!! Thank you for helping today!

Resposta da Fullscript
There was recently an update to the…
There was recently an update to the system and as a practitioner it is not user friendly. I can no longer change the discounts given for each patient individually and I can't see the total for each patient plan to that I can build according to the patients budget or let them know the total-the patient just has to "go see it on there end". You have done a disservice to your ordering doctors that don't have time to sit there with a calculator to determine the patient cost so we can let them know and or possibly adjust products better to fit their needs which makes them less likely to follow through with a purchase. I don't know what updates were made on the patient end but I can tell you my patients aren't purchasing at the rate that they normally do so I have a feeling something has changed to make it more difficult on their end as well.

Resposta da Fullscript
The representative was very helpful.
The representative was very helpful.

Resposta da Fullscript
Amazing, ALWAYS!
I had a return that needed to be addressed. They answered my questions promptly, gave me the information I needed and the return was on it's way within an hour of contacting them! Quite the fast and efficient customer service, but then again, not surprised. They are always helpful, always on top of it!
That's why we keep coming back!! Super friendly always!

Resposta da Fullscript
JADE G is exceptional and competent with customer service
JADE G was competent, helpful, able to do all that I requested, and resourceful with additional assistance. I am grateful that you have hired such a professional and proficient staff member who was patient with my thorny needs/order and extremely polite.
I have had lower quality assistance from Fullscript with 2 very limited men who were discouraging so I ordered from another company for a period of time to avoid a painful experience.
I am excited that I found Jade G and will be ordering again from Fullscript as the experience was pleasant and she was accomplished in her knowledge of products, even her ability to pronounce medical labels properly.
As an organization are you able to have Jade G perform as a trainer for your other customer support staff?
I also hope that you provide an incentive to her monetarily to encourage her. Again, I am thrilled to have encountered Jade G with her gifted and experienced capacity to interact in an exemplary manner with customers. Thank You!

Resposta da Fullscript
Another satisfied and appreciative customer!
Lisa was stellar: friendly, helpful, understanding, efficient, great sense of humor. Package said it was delivered based on tracking info, but it must have landed at a home in another state. Very odd. She ordered a free replacement with priority shipping, which I really appreciated given it's during the holidays. So grateful to have been given access to the Fullscript catalog!!

Resposta da Fullscript
Excellent Support with Practitioner Account…
We are a Practitioner Account (Wholesale) & are always more the satisfied with the exceptional service

Resposta da Fullscript
my doctor ordered about 9 different…
my doctor ordered about 9 different supplements. so far the side effects from these supplements are scary. i have never ever experienced side effects from medicine like what i had from supposedly natural remedy to treat a person. this is garbage products. as i am writing this comment, i feel miserable . i stopped all of them and started to take one at the time. no more, i have had it with their products. i think there is some ingredients that is dangerous to human. good doctor but dangerous products

Resposta da Fullscript
Exceptional experience
The customer service experience I had recently was excellent! I was not expecting this exceptional experience and truly appreciate it.

Resposta da Fullscript
I always have a great experience with…
I always have a great experience with customer service. They are courteous, fast, and professional! Website is clean and easy to work with, and of course prices are super competitive!

Resposta da Fullscript
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