Love this company. They fulfill orders rather quickly. But their customer service is wonderful. So compassionate and efficient. With much common sense and not just to upsell something. They stand by t... Ver mais
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Leia as opiniões dos outros
Ana, who was the Emerson Ecologics/Fullscript representative who took my order, was superb in every aspect of our communication and in the ordering process. Difficulties threatened as a product which... Ver mais
I had the pleasure of working with Rachel T. and I couldn't be happier with her! She was professional, attentive and genuinely went above and beyond to help me. She made everything feel easy and str... Ver mais
A empresa respondeu
I've been ordering from Emerson for years and have always found the staff pleasant and knowledgeable. Just recently I sent them an order and received my order number. I then realized I had forgotten 1... Ver mais
Informações sobre a empresa
Escrito pela empresa
Fullscript is a leading platform that empowers whole person care by bringing providers and patients closer together. We provide access to the best, most clinically-effective supplement brands, industry-leading diagnostic tests, and advanced digital tools—all in one place. All so it’s easier for providers to personalize plans, and easier for patients to follow them.
Informações de contacto
360 Albert St., K1R 7X7, Ottawa, Canadá
- 1 866 807 3828
- practitioner-support@fullscript.com
- fullscript.com
4,6
Excelente
503 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Awful
Awful. I had a problem with an order and all you get is a chatbot. My email was ignored. No phone number is listed on their site.
I'm done with them.
21 de dezembro de 2025
Opinião espontânea
Resposta da Fullscript
We’re really sorry to hear about this experience. We understand how frustrating it can be when you’re trying to resolve an order issue and can’t reach the support you need. Your feedback is important to us, and we appreciate you taking the time to share it. You can always reach us by phone at 866-807-3828 or email support@fullscript.com
Excellent Customer Service
Nicole was excellent to work with on the phone this morning. She patiently handled two separate problems with missing packages and devised two unique and effective solutions. She was polite and attentive. It was a pleasure to work with her.
23 de dezembro de 2025
Opinião espontânea
Resposta da Fullscript
Thank you so much for taking the time to share this feedback! We’re thrilled to hear that Nicole provided such patient, attentive support and was able to resolve both issues effectively. We are thankful for your kind words.
Natalie was extremely patient with all…
Natalie was extremely patient with all my questions and while I was navigating the system. She is a wealth of knowledge and I greatly appreciate her calm demeanor.
22 de dezembro de 2025
Opinião espontânea
Resposta da Fullscript
Thank you for taking the time to share this feedback. We’re glad to hear you had a positive and supportive experience and appreciate you letting us know.
Convenient and Comprehensive Health Platform
Fullscript has made managing my supplement plan so much easier. The platform is intuitive, and I can access high-quality products recommended by my healthcare provider without any hassle. It’s reassuring to know everything is in one place, making it simple to follow my personalised plan.
1 de novembro de 2025
Opinião espontânea
Resposta da Fullscript
Thank you for sharing your experience. We’re glad to hear the platform has made managing your supplement plan easier and more convenient. It’s great to know that having everything in one place has been helpful for you.
Great customer service helping me set…
Great customer service helping me set up my practitioner account!
19 de dezembro de 2025
Opinião espontânea
Resposta da Fullscript
Thank you for your feedback. We’re glad we could assist with setting up your practitioner account and appreciate you choosing Fullscript.
Haley was incredibly helpful
Haley was incredibly helpful, kind, and efficient. She answered my questions clearly and made the whole process smooth and pleasant. Truly appreciated her support.
19 de dezembro de 2025
Opinião espontânea
Resposta da Fullscript
Thank you for your kind feedback. We’re happy to hear your experience was smooth and pleasant, and we appreciate you taking the time to share this with us.
There was a complete mix up on my end…
There was a complete mix up on my end on a supplement I ordered. I wrote an email to try and return the product and Fullscript said it was not necessary to just dispose properly of it. No hassles, no fuss! Companies just dont operate like this anymore! I highly reccommended using Fullscript as I do for many other products. Keep up the great customer service!
12 de dezembro de 2025
Opinião espontânea
Resposta da Fullscript
Thank you for taking the time to leave such a thoughtful review. We’re glad we could make things easy for you and appreciate your continued trust in Fullscript. Providing a smooth, hassle-free experience is always our goal, and it means a lot to hear that it made a difference.
Excellent customer service!
17 de dezembro de 2025
Opinião espontânea
Resposta da Fullscript
Thank you for the kind feedback. We’re glad to hear you had a great experience with our team.
Fast and easy emailing support
Fast and easy emailing support. Resolved my request in no time. Thank you!
16 de dezembro de 2025
Opinião espontânea
Resposta da Fullscript
Thank you for the kind words. We’re glad to hear our email support was able to help quickly. If you ever need anything else, we’re here for you.
Great experience
I called in with a payout question. The sales rep immediately understood, addressed my concern and followed up with an email.
12 de dezembro de 2025
Opinião espontânea
Resposta da Fullscript
We appreciate you taking the time to share this. It’s great to hear your concern was addressed quickly and supported with a follow-up email. We're always here to help.
Great Customer Service
Hailey was a great help today in identifying and resolving an order mix up.
15 de dezembro de 2025
Opinião espontânea
Resposta da Fullscript
Thank you for sharing your experience! We’re so glad Hailey was able to identify and resolve the mix-up quickly. We’ll be sure to pass along your kind words!
Jade G was very helpful
Jade G was very helpful. Clarity, professional and took care of the issue
15 de dezembro de 2025
Opinião espontânea
Resposta da Fullscript
Thanks for sharing this. Wonderful to hear Jade was helpful, clear, and handled the issue smoothly.
Excellent customer service
Excellent customer service. Prompt delivery. Everything was properly packed including ice packs where needed.
15 de dezembro de 2025
Opinião espontânea
Resposta da Fullscript
We’re happy to hear you had a positive experience from service to delivery. Thanks for sharing.
Dishonest Shipping
I paid for priority shipping and the order was not even picked up by the carrier after 4 days. Reaching out to customer support just ended with being told to wait longer. Horrible company and service. Better to just order elsewhere.
13 de dezembro de 2025
Opinião espontânea
Resposta da Fullscript
Thank you for taking the time to share this experience, and we sincerely apologize for the inconvenience. Your order should have been shipped much sooner, and we understand how disappointing it was to be told to simply wait longer. We are looking into this to ensure it doesn’t happen again.
Great customer service!
We had a missing item from our package so I messaged through the online chat and spoke with Hailey, who was very prompt, kind and super helpful! Every time we message the customer service, we are met with quick responses and friendly attitudes which we so appreciate!
11 de dezembro de 2025
Opinião espontânea
Resposta da Fullscript
Thank you so much for your kind words! We’re sorry to hear something was missing from your package, but we’re glad Hailey was able to help quickly. Our team works hard to provide prompt and friendly support, so it means a lot to hear that you’ve consistently had a positive experience. We truly appreciate you taking the time to share this!
Great service from Curtis!
Great service from Curtis!! I paid for overnight delivery, the package was delivered way late. Curtis helped with a refund and gave me a credit for my next order to cover shipping! Excellent service!!
10 de dezembro de 2025
Opinião espontânea
Resposta da Fullscript
Thank you for sharing your experience! We’re sorry your overnight delivery didn’t arrive as expected, but we’re so glad Curtis was able to assist with a refund and provide a credit for your next order. We truly appreciate your feedback and are happy to hear you received excellent service!
Great Customer Service
Hailey E. Was so wonderful and helpful! They're always quick to help with any errors I make (haha).
10 de dezembro de 2025
Opinião espontânea
Resposta da Fullscript
Thank you so much for your kind words! We’re delighted to hear that Hailey E. was able to help. She’s always happy to support, and we appreciate you taking the time to share your experience — errors happen to all of us (haha)! We're here whenever you need us.
Shout out to Jade G
Shout out to Jade G. Excellent customer care....patient and knowledgeable. Thank you for your assistance!
10 de dezembro de 2025
Opinião espontânea
Resposta da Fullscript
Thank you for the shout-out! We’re so glad to hear that Jade G. provided patient and knowledgeable support. We truly appreciate you taking the time to share your experience, and we’re always here to help whenever you need us!
I had come to dread signing in to my…
I had come to dread signing in to my practitioner account as there was always a password problem that required 15-20 minutes to solve. Jade G got me signed in and more importantly identified and helped me resolve the source of the problem. I really appreciated her help.
9 de dezembro de 2025
Opinião espontânea
Resposta da Fullscript
Thank you for your feedback! We are so glad Jade was able to get you logged in and resolve the underlying issue. We appreciate you sharing your experience and are happy we could help make things smoother for you.
Always a good experience
I have been using Emerson and Fullscript for years and they are always super responsive. Recently I talked to Hailey on chat and she resolved my issue in under 10 minutes which is unheard of with most companies.
8 de dezembro de 2025
Opinião espontânea
Resposta da Fullscript
Thank you for sharing this! We’re glad to hear you’ve had consistently great experiences with Emerson and Fullscript. It’s wonderful that Hailey was able to resolve your issue so quickly—your feedback means a lot to us.
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