Love this company. They fulfill orders rather quickly. But their customer service is wonderful. So compassionate and efficient. With much common sense and not just to upsell something. They stand by t... Ver mais
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Leia as opiniões dos outros
Ana, who was the Emerson Ecologics/Fullscript representative who took my order, was superb in every aspect of our communication and in the ordering process. Difficulties threatened as a product which... Ver mais
I had the pleasure of working with Rachel T. and I couldn't be happier with her! She was professional, attentive and genuinely went above and beyond to help me. She made everything feel easy and str... Ver mais
A empresa respondeu
I've been ordering from Emerson for years and have always found the staff pleasant and knowledgeable. Just recently I sent them an order and received my order number. I then realized I had forgotten 1... Ver mais
Informações sobre a empresa
Escrito pela empresa
Fullscript is a leading platform that empowers whole person care by bringing providers and patients closer together. We provide access to the best, most clinically-effective supplement brands, industry-leading diagnostic tests, and advanced digital tools—all in one place. All so it’s easier for providers to personalize plans, and easier for patients to follow them.
Informações de contacto
360 Albert St., K1R 7X7, Ottawa, Canadá
- 1 866 807 3828
- practitioner-support@fullscript.com
- fullscript.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent customer service
Excellent customer service ! Efficient, prompt and professional! Customer is definitely #1

Resposta da Fullscript
Jade G
Jade G. was really helpful in a sticky situation. I moved & changed my phone number so couldn't use my 2-factor verification. She also talked me through the updates with the app and how to most effectively keep updated with the analytics for my clients. I feel confident after a 10 minute chat that I'm up to date.

Resposta da Fullscript
They are always so professional and…
They are always so professional and helpful and if there are any errors in the order, they immediately make it right. I love having them in my arsenal as a company I trust!

Resposta da Fullscript
Love Fullscript!
As a practitioner, I have been using Fullscript for almost 5 years, and their customer service is top notch! I always feel supported, and the communication is prompt.

Resposta da Fullscript
always fast service.
always fast service. Jade G was great for answering my email

Resposta da Fullscript
They always go above and beyond to help…
They always go above and beyond to help make things right, and the customer service is exceptional. Rhiannon was so easy to work with and I'm appreciative of the support.

Resposta da Fullscript
Rhiannon E was awesome!
Rhiannon E took care of my shipment error and did a fantastic job! She was very kind, thorough, and expeditious in figuring out the issue and sending out a replacement. Excellent customer service skills and I feel well taken care of by her today. Thank you!

Resposta da Fullscript
Bron was great!
Bron was professional, clear and helpful. He helped me correct a mistake I had made and then he followed thru in a timely way that opened the way for everything to work out in the best way.
He definitely went the 'extra mile" for my request and I appreciated his service. Much appreciation and many thanks.

Resposta da Fullscript
False Promotional Marketing
I ordered a supplement during their Labor Day promotion which was on Backorder. Two weeks later, I contacted customer service and was assured that the product would ship by the end of the month. Without any reason, they then cancelled my order and tried reselling me the exact same product at a higher price. This is an intentional bait and switch to get me to place and order, then charge a higher price. Take your business to an honest, more transparent retailer.

Resposta da Fullscript
Rhiannon answered my question quickly…
Rhiannon answered my question quickly and really appreciated the knowledge he had to do so.

Resposta da Fullscript
I received a prompt
I received a Prompt, considerate and appropriate response. Thank you, Rachel T.

Resposta da Fullscript
A patient supplement went missing
A patient supplement went missing - Rhiannon was great about getting a replacement shipped out. Fast, friendly and efficient!

Resposta da Fullscript
Jesus R
Jesus R. is professional and personable. He listened attentively to my description of the malfunctioning of the two-part cap to the fish oil of the last order. And Jesus went through the information I will need to gather for the questionnaire he immediately sent so I may review it in case I had any questions about filling it out. This is the second time I have reached Jesus, each time it has been a pleasure. Jesus is an asset to the company. Thank You.

Resposta da Fullscript
Best support!
Lisa is incredibly helpful and supportive. I felt my order was in good hands and taken care of to th utmost. I rely on Fullscript for not only excellent products but above and beyond support. Thank you.

Resposta da Fullscript
Fullscript is a great company
Fullscript is a great company, and their customer service is fantastic - especially for practitioners! Their responses are lightning fast and they will resolve an issue quickly and effectively, no questions asked. (Shout out to Jesus for his help in fixing my order!)

Resposta da Fullscript
Rhiannon was super helpful
Rhiannon was super helpful. She solved my problem quickly, and we had a good laugh about it (it was 100% my fault)
*and my too fast typing didn't help things either

Resposta da Fullscript
Nicole went above and beyond
Nicole went above and beyond, was so patient with me and was so understanding. She was both 100% professional, but 100% empathetic and completely turned my morning around because of how well she listened and helped solve my problem. She really was a blessing.

Resposta da Fullscript
Terrific choices
Terrific choices, easy website navigation and excellent customer service. My representative Jesús was delightful to work with, knowledgeable and helped answer all my questions. Thank you for a pleasant experience and conversation.

Resposta da Fullscript
Meghan was great
Meghan was great! Kind, patient, knowledgeable, and very professional. A superior representative for your company.

Resposta da Fullscript
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