Love this company. They fulfill orders rather quickly. But their customer service is wonderful. So compassionate and efficient. With much common sense and not just to upsell something. They stand by t... Ver mais
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Leia as opiniões dos outros
Ana, who was the Emerson Ecologics/Fullscript representative who took my order, was superb in every aspect of our communication and in the ordering process. Difficulties threatened as a product which... Ver mais
I had the pleasure of working with Rachel T. and I couldn't be happier with her! She was professional, attentive and genuinely went above and beyond to help me. She made everything feel easy and str... Ver mais
A empresa respondeu
I've been ordering from Emerson for years and have always found the staff pleasant and knowledgeable. Just recently I sent them an order and received my order number. I then realized I had forgotten 1... Ver mais
Informações sobre a empresa
Escrito pela empresa
Fullscript is a leading platform that empowers whole person care by bringing providers and patients closer together. We provide access to the best, most clinically-effective supplement brands, industry-leading diagnostic tests, and advanced digital tools—all in one place. All so it’s easier for providers to personalize plans, and easier for patients to follow them.
Informações de contacto
360 Albert St., K1R 7X7, Ottawa, Canadá
- 1 866 807 3828
- practitioner-support@fullscript.com
- fullscript.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Courteous and helpful.
Pia was courteous, knowledgeable, and helpful.

Resposta da Fullscript
Jade G
Jade G. was so helpful! She took the time to answer all my questions and made the whole process really easy. I really appreciated her patience and clear communication. She even took the time to email me after our call got disconnected. Absolutely great customer service!

Resposta da Fullscript
Emma was absolutely amazing
Emma was absolutely amazing! She went above and beyond to assist me. She was friendly, helpful, and understanding of my situation. Thank you so much for your help Emma!

Resposta da Fullscript
Curtis was amazing
Curtis was amazing. Very nice and pleasant. He knew all the inventory. A really nice guy. I loved to work with him again.

Resposta da Fullscript
This is the second time I have received…
This is the second time I have received excellent technical support from Fullscript. I rely daily in my patient care on the high standards of well tested supplements and herbal formulas Fullscript efficiently provides.

Resposta da Fullscript
I HAD LEO HELP WITH MY ORDER.
I HAD LEO HELP WITH MY ORDER.
USING THE ONLINE HAS BECOME A NIGHTMARE! NOTHING LIKE IT USED TO BE. HARD TO FIND PRODUCTS. ETC.
LEO NEW HOW TO HELP AND TAKE AN ORDER!

Resposta da Fullscript
Helpful customer service agent!
Curtis was so helpful! Accomplished what I needed in a short period of time. I appreciate Fullscript's great customer service, ease of ordering, and helpful agents.

Resposta da Fullscript
Hailey was helpful to answer my…
Hailey was helpful to answer my questions as quickly and thoroughly as possible, and resolved my problem quickly as well.

Resposta da Fullscript
My experience with Fullscript
Bron was very efficient and helpful with my enquiries, the call was answered very quickly so not much waiting time. I was very satisfied with the way everything was handled.

Resposta da Fullscript
She was efficient
She was efficient, however, did not repeat back to me what the order was, as is usually done. One could have a number off on the item, and not know there was a mistake in the order. It helps to have the person repeat what the actual item is back to me.

Resposta da Fullscript
Good products but stingy, slow shipping options
I wrote a review earlier in the year acknowledging Fullscript's great array of products while lamenting their poor choice of shipping company.
I always qualify for free shipping but quickly learned that that means the slowest possible shipping option (DHL) so that my first shipment (of temperature-sensitive products in the summer) took almost two weeks to arrive.
I learned my lesson & next order paid the expedited shipping fee. Again, Fullscript used DHL, whose tracking leaves much to be desired; that order took a week to arrive.
I placed another order a few days ago, again paying for "fast" shipping. And, again, this order is coming via DHL & may be here in about a week. I can't tell on DHL's tracking app where my order is, but I do know that I literally could drive to their warehouse in Phoenix, & back, in two days.
Fullscript seems like a good company, offering good products & decent customer service. I cannot understand why they won't hook up with a faster, far more reliable shipping company. I think their customers deserve that, especially given the nature & sensitivity of the products they sell.

Resposta da Fullscript
Hailey was quick and efficient on…
Hailey was quick and efficient on helping me with a shipping issue. Much appreciated!

Resposta da Fullscript
I love using Fullscript
I love using Fullscript! It's a great platform with great customer service!

Resposta da Fullscript
I had thoroughly satisfying experience…
I had thoroughly satisfying experience with the staff person reviewing my supplement order. He was
knowledgeable and responsive. I totally recommend
this company for their great service.
Alidra Solday, LCSW

Resposta da Fullscript
Rhiannon E was terrific!
Rhiannon E was able to troubleshoot my issue of a missing product from an order without much info from me, being away from my computer at the time. Was very responsive and efficient, very pleasant.

Resposta da Fullscript
everything transferred lickity split
I recently moved states and had to trouble shoot information online. The support made quick updates and we had everything transferred lickity split. That's low key The Flash vibes for the Padawan's.

Resposta da Fullscript
Had a great experience with Curtis...
I really like the idea that if there is a misunderstanding about an order made by phone, that a recording of the call can be readily accessed to determine the accuracy of the order fill.
Curtis was more than willing to listen to a recording a previous order and make an adjustment/change to the billing. That's the kind of help that's good to see.

Resposta da Fullscript
Jade G was efficient and fun
Jade G was efficient and fun! I appreciated her patience, grace, and understanding.
Thank you, Jade!

Resposta da Fullscript
Great Service!!
Customer service is always professional, speedy and courteous. Thank you.

Resposta da Fullscript
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