The products were fantastic quality. There was a slight confusion with the status notification of the products : one of products I ordered arrived within the stated time period and I could track it... Ver mais
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Leia as opiniões dos outros
I love this print so much! It is the perfect addition to our master bathroom. There were no instructions included to put together the canvas, however, it was easy enough to figure out by looking at th... Ver mais
Disappointed - ordered Colourful Cats Canvas Oil Painting 70x140cm (27x55in) Lovely print BUT there is no boarder around the print so although it is a canvas print it CANNOT be stretched over a basic... Ver mais
A empresa respondeu
J'ai commandé, pour l'anniversaire de ma sœur, une plaque métallique personnalisée avec la photo de ses 3 chats. Furbabyfriend a été très réactif et a ajusté ses propositions de mise en page pour un r... Ver mais
Informações sobre a empresa
Escrito pela empresa
Beautiful and unique gifts for all pet lovers, with worldwide shipping
Informações de contacto
Reino Unido
- help@furbabyfriend.com
- furbabyfriend.com
4,2
Bom
91 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Ad states size of pendant as 8 cm but…
Ad states size of pendant as 8 cm but is 8 mm. Should be corrected.
19 de abril de 2026
Opinião espontânea
Resposta da Furbabyfriend
Hi Don,
We cannot trace having received any orders from you. Please kindly reach out to us so we can locate your order and investigate this for you.
Best wishes,
Jessica
I love Furbabyfriend products
I love Furbabyfriend products! I bought willow kitties cushions and two blanket different sizes. They look amazing, very artistic and cute at the same time. Customer service was very helpful and very responsive.
24 de fevereiro de 2026
Opinião espontânea
Fantastic quality, slightly confusing shipping
The products were fantastic quality.
There was a slight confusion with the status notification of the products : one of products I ordered arrived within the stated time period and I could track it all the way through the shipping process but the other product came later and I could not get information on its status throughout.
That being said, both products arrived in the end and I am very happy with them.
23 de fevereiro de 2026
Colors and designs are fine but the…
Colors and designs are fine but the fabric is too thick and not silky.
9 de fevereiro de 2026
Resposta da Furbabyfriend
Hi Chang, I can see that you ordered our Cashmere Pashminas. Please note these aren’t silk. They are cashmere. The fabric is therefore indeed thicker than silk. The texture is smooth and very soft as opposed to silky. I think you may have misread the listing perhaps?
It has not arrived
5 de fevereiro de 2026
Resposta da Furbabyfriend
Hi Lisa, I have checked your order and note it was delivered to your address on 14 February. The delivered notification was sent to your email that day, and we have the proof of delivery photos. Did you maybe mean this review for another company, perhaps? Please kindly reach out to us so we can discuss as we did not hear from you regarding any issues with your order? Best wishes Jessica
I like the product but I think they…
I like the product but I think they messed up the order, they sent me 2 of the same color instead of sending me 2 different colors , which it was surprising to me , because this is not the first time I ordered from you 🙁
26 de janeiro de 2026
Resposta da Furbabyfriend
Hi Zeina, please do reach out to us so we can take a look at this for you. In the meantime, I can see from your order that you ordered 2 of the same colour so I wonder if there was a mistake at checkout. You may wish to check your order confirmation email to see if this was the case. If you would like to return the additional colour to us you are of course welcome to as we offer a free returns service ⭐️ Jess
Adorable!
I love this print so much! It is the perfect addition to our master bathroom. There were no instructions included to put together the canvas, however, it was easy enough to figure out by looking at the pictures on the website. So happy with this sweet purchase!
13 de janeiro de 2026
The product was made exactly as I…
The product was made exactly as I wanted it to be. For a custom made piece the shipping time was more than reasonable. Very happy with my order.
12 de janeiro de 2026
Excellent communication
Excellent communication. I made an ordering error and they were so accommodating. The scarf is very pretty and warm and looks much more costly than it is.
20 de janeiro de 2026
Lost, then replaced
My original order package had gotten torn during shipping and 2 of the 3 cat butt cookie cutters were lost. After a little hoop jumping--the person who took my call wanted pictures of the packaging and label--but they eventually agreed to replace the lost cutters.
29 de dezembro de 2025
Beautiful shawls
Beautiful shawls. Bought 3. One had a slight flaw but it was exchanged without any issue. Excellent service. Friends were very happy with gifts.
5 de dezembro de 2025
Resposta da Furbabyfriend
Hi Jeanine,
Your order was an international order. We did advise you of the likely shipping duration both at checkout and again within our order confirmation emails to you, to be sure you were aware.
I can see that, despite the order being placed during the busiest time of year for the international shipping companies (the run up to Christmas), your order actually arrived 3 days earlier than stated in our shipping policy.
I suspect from your review that you maybe missed the information provided?
Best wishes
Jessica
great customer service as we wanted a…
great customer service as we wanted a larger size than advertised
4 de dezembro de 2025
It functioned well!
23 de novembro de 2025
Mini couch was warmly received
The mini couch was warmly received by my sister's cats. They regularly make that their perch when gracing the living room with their presence.
1 de novembro de 2025
Easy to order and love the product!
24 de setembro de 2025
Dropshipper, very slow
Extremely slow service as company is just sales front for AliExpress products. Rude and condescending communications.
Edit: suggest you Google 'dropshipping' as you seem unaware that you fulfill the criteria. Not a fan of the feigned innocence in these responses.
24 de dezembro de 2025
Opinião espontânea
Resposta da Furbabyfriend
Hi Tori, we can assure you that we are not dropshipping. We specialise in bespoke personalised gifts, which are printed to order and largely exclusive to us.
We cannot trace having received an order from you, and we also cannot trace ever having had any communications with you, so wonder whether you may have confused us with another company? We have asked you to provide more information, but you have not chosen to do so.
Certainly we would never set out to be rude and have always been complimented on our diligent customer service. We can therefore only assume that you have indeed confused us with another company.
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