I recently purchased two recliners from Furniture Online. Long story short, I wasn't satisfied with the chairs; however, due to circumstances, I had to delay the return. I contacted customer service... Ver mais
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Leia as opiniões dos outros
FOL offered a replacement chair due to a fault with the first one. James arranged for the old one to be collected and the driver to package and label it return, as the disabled gentleman who had bou... Ver mais
A empresa respondeu
Bed is great quality but let down by the delivery service , When I ordered gave a date of a few days hence why I ordered , after ten days of hearing nothing and three phone calls later I had a d... Ver mais
Easy order with quick response. Very quick delivery once ordered and communications were excellent. Very helpful and professional delivery crew. Very pleased with product. This is the second time I ha... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
A Large Range Of Recliners, Gaming & Occasional Chairs At Low Prices From Furniture Online, In Stock With Fast Delivery. Order Online Or Call 0116 218 2900 For More Information.
Informações de contacto
318 Melton Road, LE4 7SL, Leicester, Reino Unido
- 0116 218 2900
- info@furnitureonline.co.uk
- furnitureonline.co.uk
4,6
Excelente
6 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da FurnitureOnline.co.uk
Hi Tracie
Thank you for your fantastic 5-star review! We're delighted to hear that you found the ordering process quick, straightforward and affordable. Providing great value alongside a hassle-free shopping experience is exactly what we strive for.
We really appreciate your support and hope to welcome you back again in the future.
Kind regards,
Furniture Online
Furniture online _ well done😀
Furniture online sent me a acknowledgement of my order immediately also they engaged a 2 man team to deliver my bed who were great and fast. Lastly my bed frame Tewin is the best ive seen so far and im loving it. What more can i say ,Happy.
2 de julho de 2026
Opinião espontânea
Resposta da FurnitureOnline.co.uk
Hi Shirley
Thank you so much for your wonderful 5-star review! We're delighted to hear that you had such a positive experience from the moment you placed your order through to the delivery. It's great to know our two-man delivery team provided a quick and efficient service, and we're especially pleased that you're loving your Tewin bed frame. Your kind words mean a great deal to us, and we're thrilled that you're happy with your purchase. Thank you for choosing Furniture Online, and we hope you enjoy your new bed for many years to come!
Kind regards,
Furniture Online
James in customer service has been…
James in customer service has been exceptionally today he has spoken to me professionally and delt with the proble.s ive had as well as making sure everything has been sorted and manament have agreed to everything thankyou james
7 de julho de 2026
Opinião espontânea
Resposta da FurnitureOnline.co.uk
Hi Jill Lock
Thank you for taking the time to leave us such a lovely review. We're so pleased to hear that James was able to help resolve the issues you experienced and keep you informed throughout the process.
Providing professional, friendly service is something we take great pride in, so it's wonderful to know James made a positive difference. We'll be sure to share your kind words with him and the wider team.
Thank you again for your support, and we hope to have the opportunity to serve you again in the future.
Kind regards,
Furniture Online
Today i had to contact Furniture online…
Today i had to contact Furniture online with a problem, I received a reply to my email very quickly & now only few hours later all sorted. James dealt with everything so efficiently, arrangements have been made for collection of faulty/delivery of new item. Thank you James you're a real credit to Furniture Online, so friendly & helpful 5☆
7 de julho de 2026
Opinião espontânea
Resposta da FurnitureOnline.co.uk
Hi A Ross
Thank you so much for your wonderful review and kind words. We're delighted to hear that James was able to resolve everything quickly and make the process as straightforward as possible for you.
We'll be sure to pass your lovely feedback on to him – he'll be thrilled to know his friendly and helpful service made such a positive impression. We appreciate your patience while we arranged the collection and replacement, and we're grateful that you chose Furniture Online.
Thank you again for your support, and we hope you enjoy your new item!
Kind regards,
Furniture Online
Superb customer service
First time dealing with this company and I am impressed. Communication about delivery schedule was excellent and they use good couriers.
The product was good value, however there was an issue with a manufacturing fault on one of the items of garden furniture. The customer service assistant was excellent and tried really hard to source a replacement part, however it was not possible, so I was offered either a full refund and return or a reasonable partial refund and keep the furniture, which is what I opted for.
They have a UK based team and are highly recommended. Special mention to James for his helpfulness and professionalism
23 de junho de 2026
Resposta da FurnitureOnline.co.uk
Hi KM
Thank you so much for taking the time to leave such a thoughtful review. We're delighted to hear that your first experience with us was a positive one and that our delivery updates and service met your expectations.
We're sorry there was a manufacturing fault with part of your garden furniture, but we're pleased we were able to find a resolution that worked for you. Your understanding throughout the process was greatly appreciated.
James will be especially pleased to hear your kind words. We'll be sure to pass on your feedback and recognise him for the helpful and professional service he provided.
Thank you again for your recommendation. We truly appreciate your support and hope to have the opportunity to serve you again in the future.
Kind regards,
Furniture Online
James was amazing in helping us with an…
James was amazing in helping us with an issue, would recommend this company who went over and above to assist us.
Margaret and Ronald
(Dunn)
3 de julho de 2026
Opinião espontânea
Resposta da FurnitureOnline.co.uk
Hi Margaret and Ronald
Thank you so much for your wonderful review. We're delighted to hear that James was able to help resolve the issue and provide the support you needed. We always aim to go the extra mile for our customers, so it's incredibly rewarding to know that this was reflected in your experience. Your recommendation means a great deal to us, and we'll be sure to pass your kind words on to James. Thank you for choosing us!
Kind regards,
Furniture Online
Could be a little more proactive around disseminating information about delayed delivery…
Only slight problem was not being informed that as the chair I had ordered was a new item this had to collected from somewhere else adding a few days extra to the delivery time. I had to follow this up but they upgraded my delivery service as an apology so it all worked out in the end.
9 de junho de 2026
Resposta da FurnitureOnline.co.uk
Hi Jackson
Thank you for taking the time to share your experience with us. We sincerely apologise for the delay and for not keeping you better informed about the additional time needed, as your chair had to be collected from another location. We understand how important clear communication is and appreciate your patience while we resolved this. We're pleased we were able to upgrade your delivery service and that everything worked out in the end. Thank you for your understanding, and we hope you're enjoying your new chair.
Kind regards,
Furniture Online
Thank you for a speedy delivery
Thank you for a speedy delivery. Couriers were very helpful. Very pleased with my settee very comfortable,reclining very easy and good to retract once out. Thank you.
Mrs G A Tarplee
8 de junho de 2026
Resposta da FurnitureOnline.co.uk
Hi MrsGeorginaTarplee
Thank you so much for your lovely review. We're delighted to hear your sofa arrived quickly and that our delivery team were so helpful. It's wonderful to know you're enjoying how comfortable it is and that the reclining function is smooth and easy to use. Your kind words mean a lot to us, and we hope you enjoy many years of comfort in your new settee. Thank you for choosing us!
Kind regards,
Furniture Online
The Letchworth 5' bed and mattress
The bed, the Letchworth, and mattress we bought are really good quality. Delivery was smooth. There was a fault on one bedpost which we reported. James telephoned and was very helpful. He promptly sent a whole new foot-end to replace the faulty part and now all is fine. Fantastic service, and fantastic products. We are ordering another bed and mattress.
2 de julho de 2026
Opinião espontânea
Resposta da FurnitureOnline.co.uk
Hi Amanda
Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear you're pleased with the quality of your Letchworth bed and mattress, and that your delivery went smoothly. Although we're sorry there was a fault with the bedpost, we're really pleased James was able to get everything sorted quickly for you. Your kind words about both our products and service mean a great deal to the whole team. We truly appreciate your continued trust in us and look forward to helping you with your next bed and mattress order. Thank you again for your support!
Kind regards,
Furniture Online
Never ordered furniture on line…
Never ordered furniture on line before but this company was very helpful .I recommend them
22 de junho de 2026
Resposta da FurnitureOnline.co.uk
Hi Tina
Thank you so much for your kind review and recommendation. We're delighted to hear that your first experience ordering furniture online was such a positive one. It's great to know our team was able to make the process easy and reassuring for you. We truly appreciate your trust and hope you enjoy your new furniture for many years to come. Thank you again for choosing us!
Kind regards,
Furniture Online
Perfect product
Very quick delivery, sofa is absolutely perfect, exactly as I wanted and as advertised
26 de junho de 2026
Opinião espontânea
Resposta da FurnitureOnline.co.uk
Hi Barry
Thank you so much for your wonderful 5-star review!
We're delighted to hear that your sofa arrived so quickly and that it's exactly what you were hoping for. It's great to know it matched both your expectations and the description, as we always aim to provide an accurate representation of our products.
We truly appreciate your kind words and your support. We hope you enjoy your new sofa, and thank you for choosing us!
Kind regards,
Furniture Online
Resposta da FurnitureOnline.co.uk
Hi Huw
Thank you for your fantastic 5-star review!
We're so pleased to hear that your order arrived on time and that you were happy with the service you received. We always strive to provide a smooth experience from start to finish, so it's wonderful to know we met your expectations.
We really appreciate your support and hope you enjoy your new chair for many years to come!
Kind regards,
Furniture Online
Very pleased with the chaps that…
Very pleased with the chaps that delivered my chair ,as I will be purchasing two more in the next few weeks I’m sure this delivery will be the same .
19 de junho de 2026
Resposta da FurnitureOnline.co.uk
Hi MRSSHIRLEYSMITH
Thank you so much for your lovely 5-star review!
We're delighted to hear that you were so pleased with the delivery team. We'll be sure to pass your kind comments on to them—they'll really appreciate the recognition.
It's wonderful to know you're planning to purchase two more chairs in the coming weeks. We look forward to serving you again and hope your next delivery is just as smooth and enjoyable.
Thank you once again for your support, and we look forward to welcoming you back soon!
Kind regards,
Furniture Online
Still waiting for my chair!!
Still waiting for my chair!!! How can I comment on something I have NOT received
29 de junho de 2026
Opinião espontânea
Resposta da FurnitureOnline.co.uk
Hi Mr Stephen
We're very sorry to hear that your chair hasn't arrived yet, and we completely understand your frustration. We appreciate you taking the time to leave your feedback.
Unfortunately, we weren't able to locate your order as no order number was included with your review. We'd really like the opportunity to look into this for you and provide an update as quickly as possible.
Could you please email us at sales@furnitureonline.co.uk with your order number? As soon as we receive it, we'll investigate what's happened and do everything we can to help resolve the issue.
We sincerely apologise for the inconvenience caused and hope we can put things right for you soon.
Kind regards,
Furniture Online
Delivery when supposed to be but had to…
Delivery when supposed to be but had to keep emailing for confirmation at times no reply to messages more contact needed to reassure delivery etc saving stress to customer
18 de junho de 2026
Resposta da FurnitureOnline.co.uk
Hi Mrs Christine
Thank you for taking the time to leave us a review and for your valuable feedback.
We're pleased to hear that your order arrived as expected. However, we're sorry that the communication leading up to your delivery didn't provide the reassurance you were looking for. We completely understand how important timely updates are, and we appreciate you highlighting this.
Your comments have been shared with our team as we are always looking for ways to improve our service and keep our customers better informed throughout the delivery process.
Thank you again for your honest feedback, and we hope we'll have the opportunity to provide you with an even better experience next time.
Kind regards,
Furniture Online
Resposta da FurnitureOnline.co.uk
Hi Gary
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you're so pleased with your purchase. It's always great to know we've met your expectations, and your kind feedback means a lot to our team.
Thank you for choosing us, and we hope to welcome you back again in the future!
Kind regards,
Furniture Online
I had a query
I had a query, which I emailed to FOL. Adam responded and gave me a full clear explanation. Polite and helpful.
27 de junho de 2026
Opinião espontânea
Resposta da FurnitureOnline.co.uk
Hi Tyrone
Thank you so much for your lovely 5-star review!
We're really pleased to hear that Adam was able to answer your query clearly and provide the information you needed. We know how important it is to receive a prompt, helpful response, and it's great to hear that his polite and friendly approach made a positive impression.
Your kind words will be passed on to Adam—they'll certainly make his day! Thank you again for taking the time to share your experience, and we hope to be of assistance again in the future.
Kind regards,
Furniture Online
Great customer service
I dealt with James ,customer adviser ,from Furnitureonline and was very impressed with his willingness to help and resolve difficult situations.He is very professional and also very nice on the phone ,has lot’s of patience and shows customers that he wants to help…Well done James!
26 de junho de 2026
Opinião espontânea
Resposta da FurnitureOnline.co.uk
Hi Alla
Thank you so much for taking the time to leave such a thoughtful review. We're delighted to hear that James made such a positive impression and was able to help you through a difficult situation.
Providing friendly, patient, and professional support is something we strive for, and it's wonderful to know James went above and beyond to make you feel listened to and supported. We'll be sure to share your kind words with him—they'll mean a great deal.
Thank you once again for your feedback and for choosing Furniture Online. We truly appreciate your support and hope to welcome you back in the future.
Kind regards,
Furniture Online
James provided really brilliant service…
James provided really brilliant service - he answered endless detailed questions clearly and with intelligence.
Bravo!
26 de junho de 2026
Opinião espontânea
Resposta da FurnitureOnline.co.uk
Hi James
Thank you so much for your wonderful review. We're delighted to hear that James was able to answer all of your questions so clearly and thoroughly. He always takes the time to make sure our customers feel informed and supported, so it's fantastic to know his help made such a positive difference.
We really appreciate you taking the time to share your experience, and we'll be sure to pass your kind words on to James. Thank you again for choosing us, and we hope you enjoy your purchase!
Kind regards,
Furniture Online
Very nice really pleased
15 de junho de 2026
Resposta da FurnitureOnline.co.uk
Hi Valerie
Thank you so much for your lovely feedback! We're delighted to hear that you're really pleased with your purchase. It means a lot to us that you took the time to leave a review, and we hope you enjoy your item for many years to come.
Thank you again for choosing us!
Kind regards,
Furniture Online
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