Today i had to contact Furniture online with a problem, I received a reply to my email very quickly & now only few hours later all sorted. James dealt with everything so efficiently, arrangements have... Ver mais
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Leia as opiniões dos outros
Only slight problem was not being informed that as the chair I had ordered was a new item this had to collected from somewhere else adding a few days extra to the delivery time. I had to follow this u... Ver mais
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Very easy to order, I had a query which was dealt with quickly and efficiently and I ordered a riser recliner and a manual recliner. Delivery by Furdeco was within a couple of days and they arrived o... Ver mais
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A first class product that I am very pleased with. My dealings with their staff have been very good, I have dealt mainly with James and Liam, who have both been very helpful and professional, they a... Ver mais
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Informações sobre a empresa
- Loja de móveis
- Fornecedor de equipamento para deficientes
- Fabricante de móveis
- Fornecedor de serviços de gaming
- Loja de mobília para sala de estar
- Fornecedor de equipamento para mobilidade
Escrito pela empresa
A Large Range Of Recliners, Gaming & Occasional Chairs At Low Prices From Furniture Online, In Stock With Fast Delivery. Order Online Or Call 0116 218 2900 For More Information.
Informações de contacto
318 Melton Road, LE4 7SL, Leicester, Reino Unido
- 0116 218 2900
- info@furnitureonline.co.uk
- furnitureonline.co.uk
4,6
Excelente
6 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Delivery was very good did not take…
Delivery was very good did not take long to arrive
7 de julho de 2026
Superb and great service
6 de julho de 2026
Easy ordering
Very good experience with James. He was helpful and patient as I have hearing problems but we got there in the end .Am looking forward to receiving my chair . Linda Colcomb
16 de julho de 2026
Opinião espontânea
Excellent Service on Chat
James replied very quickly & answered my query in a friendly & professional manner.
15 de julho de 2026
Opinião espontânea
Resposta da FurnitureOnline.co.uk
Hi Linda
Thank you for your wonderful 5-star review! We're so pleased to hear that James was able to assist you promptly and provide a friendly, professional service.
We always aim to respond to our customers as quickly as possible, so it's great to know your experience reflected that. We'll be sure to share your kind feedback with James.
Thank you for choosing Furniture Online. We truly appreciate your support and hope to assist you again in the future!
Kind regards,
Furniture Online
Still awaiting delivery of our swizel…
We still have not received our swizel chair ordered on 23 June 2026. What is the delay?
14 de julho de 2026
Opinião espontânea
Resposta da FurnitureOnline.co.uk
Hi Christine
We're very sorry to hear that your order has not yet arrived, and we completely understand your frustration.
Unfortunately, we're unable to locate your order from your review alone. Could you please email us directly at sales@furnitureonline.co.uk with your order number so we can investigate this as a matter of priority? Once we have your details, we'll check the status of your order, identify the cause of the delay, and provide you with an update as soon as possible.
We sincerely apologise for the inconvenience caused and look forward to resolving this for you.
Kind regards,
Furniture Online
A first class product that I am very…
A first class product that I am very pleased with.
My dealings with their staff have been very good, I have dealt mainly with James and Liam, who have both been very helpful and professional, they actually relied to my e-mails very quickly and did what they said that they would do, very rare these days.
Dudley Grant
13 de julho de 2026
Opinião espontânea
Resposta da FurnitureOnline.co.uk
Hi Doug
We're delighted to hear that you're so pleased with your purchase. Thank you for taking the time to share such thoughtful feedback about your experience.
It's especially rewarding to know that James and Liam provided the prompt, professional service you deserved. We'll be sure to pass on your kind comments to them—they'll be delighted to hear they made such a positive impression.
We truly appreciate your support and hope you enjoy your new furniture for many years to come. Thank you for choosing Furniture Online!
Kind regards,
Furniture Online
Good information given on the product
14 de julho de 2026
Opinião espontânea
Resposta da FurnitureOnline.co.uk
Hi Phil
Thank you for your fantastic 5-star review! We're delighted to hear that you found the product information helpful and informative. We always aim to provide clear and accurate details to help our customers make the right choice, so it's wonderful to know this made a difference. We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
Furniture Online
James was exceptional with his customer…
James was exceptional with his customer service
1 de julho de 2026
Opinião espontânea
Resposta da FurnitureOnline.co.uk
Hi Sharkinado
Thank you for your wonderful 5-star review! We're delighted to hear that James provided exceptional customer service and made such a positive impression. We'll be sure to pass on your kind words to him, as we know he'll really appreciate the recognition. Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
Furniture Online
Resposta da FurnitureOnline.co.uk
Hi Tracie
Thank you for your fantastic 5-star review! We're delighted to hear that you found the ordering process quick, straightforward and affordable. Providing great value alongside a hassle-free shopping experience is exactly what we strive for.
We really appreciate your support and hope to welcome you back again in the future.
Kind regards,
Furniture Online
Honest company to buy from
I’ve been looking at lots of sites, weighing up which chair would be best for me. Finally choose the Chester chair. So it got ordered. I then received an email saying that the order was cancelled due to the chairs left in stock had a fault, that I would get my money back. Was told there would be new stock coming. So waited & ordered it again. I thought it was descent of Furniture Online letting me know of the problem & no drama with cost returned.
Happy with the chair, does what it says on the tin.
12 de julho de 2026
Opinião espontânea
Resposta da FurnitureOnline.co.uk
Hi Lorna
Thank you for taking the time to share your experience and for your understanding throughout the process. We sincerely apologise for the initial disappointment caused by the stock issue, but we're pleased we were able to keep you informed and process your refund promptly while awaiting the new shipment.
It's wonderful to hear that you decided to order the Chester chair once it was back in stock and that you're happy with it. Knowing it's living up to your expectations and doing exactly what you needed makes it all worthwhile.
We truly appreciate your patience and your kind feedback, and we hope you enjoy your new chair for many years to come.
Kind regards,
Furniture Online
Great Quality and service
Very easy to order, I had a query which was dealt with quickly and efficiently and I ordered a riser recliner and a manual recliner. Delivery by Furdeco was within a couple of days and they arrived on time and kept me informed.
The chairs are very comfortable, feel sturdy and are a blessed relief from our existing chairs from a different supplier.
2 de julho de 2026
Opinião espontânea
Resposta da FurnitureOnline.co.uk
Hi Alan
Thank you so much for your wonderful 5-star review. We're delighted to hear that ordering was straightforward and that our team was able to answer your query quickly and efficiently.
It's also fantastic to know that your riser recliner and manual recliner arrived promptly and that Furdeco kept you well informed throughout the delivery. Most importantly, we're thrilled that both chairs are comfortable, sturdy and have been such a welcome improvement over your previous furniture.
Your kind feedback means a great deal to us, and we truly appreciate you choosing Furniture Online. We hope you enjoy your new chairs for many years to come!
Kind regards,
Furniture Online
Furniture online _ well done😀
Furniture online sent me a acknowledgement of my order immediately also they engaged a 2 man team to deliver my bed who were great and fast. Lastly my bed frame Tewin is the best ive seen so far and im loving it. What more can i say ,Happy.
2 de julho de 2026
Opinião espontânea
Resposta da FurnitureOnline.co.uk
Hi Shirley
Thank you so much for your wonderful 5-star review! We're delighted to hear that you had such a positive experience from the moment you placed your order through to the delivery. It's great to know our two-man delivery team provided a quick and efficient service, and we're especially pleased that you're loving your Tewin bed frame. Your kind words mean a great deal to us, and we're thrilled that you're happy with your purchase. Thank you for choosing Furniture Online, and we hope you enjoy your new bed for many years to come!
Kind regards,
Furniture Online
James in customer service has been…
James in customer service has been exceptionally today he has spoken to me professionally and delt with the proble.s ive had as well as making sure everything has been sorted and manament have agreed to everything thankyou james
7 de julho de 2026
Opinião espontânea
Resposta da FurnitureOnline.co.uk
Hi Jill Lock
Thank you for taking the time to leave us such a lovely review. We're so pleased to hear that James was able to help resolve the issues you experienced and keep you informed throughout the process.
Providing professional, friendly service is something we take great pride in, so it's wonderful to know James made a positive difference. We'll be sure to share your kind words with him and the wider team.
Thank you again for your support, and we hope to have the opportunity to serve you again in the future.
Kind regards,
Furniture Online
Today i had to contact Furniture online…
Today i had to contact Furniture online with a problem, I received a reply to my email very quickly & now only few hours later all sorted. James dealt with everything so efficiently, arrangements have been made for collection of faulty/delivery of new item. Thank you James you're a real credit to Furniture Online, so friendly & helpful 5☆
7 de julho de 2026
Opinião espontânea
Resposta da FurnitureOnline.co.uk
Hi A Ross
Thank you so much for your wonderful review and kind words. We're delighted to hear that James was able to resolve everything quickly and make the process as straightforward as possible for you.
We'll be sure to pass your lovely feedback on to him – he'll be thrilled to know his friendly and helpful service made such a positive impression. We appreciate your patience while we arranged the collection and replacement, and we're grateful that you chose Furniture Online.
Thank you again for your support, and we hope you enjoy your new item!
Kind regards,
Furniture Online
Superb customer service
First time dealing with this company and I am impressed. Communication about delivery schedule was excellent and they use good couriers.
The product was good value, however there was an issue with a manufacturing fault on one of the items of garden furniture. The customer service assistant was excellent and tried really hard to source a replacement part, however it was not possible, so I was offered either a full refund and return or a reasonable partial refund and keep the furniture, which is what I opted for.
They have a UK based team and are highly recommended. Special mention to James for his helpfulness and professionalism
23 de junho de 2026
Resposta da FurnitureOnline.co.uk
Hi KM
Thank you so much for taking the time to leave such a thoughtful review. We're delighted to hear that your first experience with us was a positive one and that our delivery updates and service met your expectations.
We're sorry there was a manufacturing fault with part of your garden furniture, but we're pleased we were able to find a resolution that worked for you. Your understanding throughout the process was greatly appreciated.
James will be especially pleased to hear your kind words. We'll be sure to pass on your feedback and recognise him for the helpful and professional service he provided.
Thank you again for your recommendation. We truly appreciate your support and hope to have the opportunity to serve you again in the future.
Kind regards,
Furniture Online
James was amazing in helping us with an…
James was amazing in helping us with an issue, would recommend this company who went over and above to assist us.
Margaret and Ronald
(Dunn)
3 de julho de 2026
Opinião espontânea
Resposta da FurnitureOnline.co.uk
Hi Margaret and Ronald
Thank you so much for your wonderful review. We're delighted to hear that James was able to help resolve the issue and provide the support you needed. We always aim to go the extra mile for our customers, so it's incredibly rewarding to know that this was reflected in your experience. Your recommendation means a great deal to us, and we'll be sure to pass your kind words on to James. Thank you for choosing us!
Kind regards,
Furniture Online
Could be a little more proactive around disseminating information about delayed delivery…
Only slight problem was not being informed that as the chair I had ordered was a new item this had to collected from somewhere else adding a few days extra to the delivery time. I had to follow this up but they upgraded my delivery service as an apology so it all worked out in the end.
9 de junho de 2026
Resposta da FurnitureOnline.co.uk
Hi Jackson
Thank you for taking the time to share your experience with us. We sincerely apologise for the delay and for not keeping you better informed about the additional time needed, as your chair had to be collected from another location. We understand how important clear communication is and appreciate your patience while we resolved this. We're pleased we were able to upgrade your delivery service and that everything worked out in the end. Thank you for your understanding, and we hope you're enjoying your new chair.
Kind regards,
Furniture Online
Thank you for a speedy delivery
Thank you for a speedy delivery. Couriers were very helpful. Very pleased with my settee very comfortable,reclining very easy and good to retract once out. Thank you.
Mrs G A Tarplee
8 de junho de 2026
Resposta da FurnitureOnline.co.uk
Hi MrsGeorginaTarplee
Thank you so much for your lovely review. We're delighted to hear your sofa arrived quickly and that our delivery team were so helpful. It's wonderful to know you're enjoying how comfortable it is and that the reclining function is smooth and easy to use. Your kind words mean a lot to us, and we hope you enjoy many years of comfort in your new settee. Thank you for choosing us!
Kind regards,
Furniture Online
The Letchworth 5' bed and mattress
The bed, the Letchworth, and mattress we bought are really good quality. Delivery was smooth. There was a fault on one bedpost which we reported. James telephoned and was very helpful. He promptly sent a whole new foot-end to replace the faulty part and now all is fine. Fantastic service, and fantastic products. We are ordering another bed and mattress.
2 de julho de 2026
Opinião espontânea
Resposta da FurnitureOnline.co.uk
Hi Amanda
Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear you're pleased with the quality of your Letchworth bed and mattress, and that your delivery went smoothly. Although we're sorry there was a fault with the bedpost, we're really pleased James was able to get everything sorted quickly for you. Your kind words about both our products and service mean a great deal to the whole team. We truly appreciate your continued trust in us and look forward to helping you with your next bed and mattress order. Thank you again for your support!
Kind regards,
Furniture Online
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