Fuse. Opiniões 

I rented an apartment from FuseStay in Riga during the last winter semester as an Erasmus exchange student. I chose this provider because the website and promotional materials looked professional and trustworthy. Unfortunately, my actual experience was very different.

After moving out and already while I was still living there, I was accused of causing damage to furnished items, although these appeared to be normal wear and tear. Replacement costs were charged without providing invoices or transparent explanations. In one case, I was asked to pay for the replacement of a washing machine at a price that was almost twice as high as the usual market price. Despite multiple requests, no documentation was provided to justify these costs.

The handling of the security deposit was also very problematic. The refund was delayed for more than two months, and the reasons for deductions changed several times. Allegations such as unpaid rent were made despite proof of payment and later withdrawn, only to be replaced by new deductions. Again, no invoices or clear breakdowns were provided.

In addition, the condition and furnishing of the apartment did not match the presentation on the website. The furniture was very basic and partly worn, which made high charges for small items feel disproportionate.

Communication during the rental period was another issue. After moving in, messages were often ignored, including reports of technical problems. I also received repeated rent payment requests even though the rent had already been paid and confirmed.

I later learned that several other exchange students had very similar experiences. Furthermore, the other positive reviews on Trustpilot are not particularly meaningful, as Fusestays explicitly sends emails offering a €10 discount on rentals for every 5-star review on websites such as Trustpilot or Google.

Based on my experience, I would strongly advise future students to be very cautious and would not recommend using this company as a landlord.

Update in response to Fusestays reply:
I have already contacted FuseStay multiple times in an attempt to clarify these issues, but my requests for invoices and supporting documentation were repeatedly ignored. The requested receipts were never provided, even after several follow-ups, including in the case of a washing machine that was charged at more than double the typical market price. Nevertheless, I will reach out to FuseStay again to try to resolve the matter directly.

I have many things I want to say, but at the risk of making this sound too subjective, I will try to make this review as objective as possible.

Misleading address

Wrong address. In both the advertisement and the move-in instructions I received, it was stated that I would live at Gertrūdes iela 3. However, the apartment I ended up living in was located at Gertrūdes iela 3A. This is a side street relatively close to the promised address.

Fuse response:
All tenants staying with Fuse at Gertrūdes iela 3 in the past and at present have this address listed in their contracts. Your contract was also updated with further details, ensuring everything is fully correct.
We consider this matter resolved and will not be continuing further discussions on this point.
END RESPONSE

After moving in and pointing out these discrepancies in the address, despite already having signed a contract for Gertrūdes iela 3, a second contract was sent specifying that the address would be Gertrūdes iela 3A.

Lack of amenities

As per the contract, the kitchen should have been equipped with the following: a kettle, cooking pots and pans, and more than one spoon, fork, and knife. Also absent were a coat hanger, vacuum cleaner, and clothing racks. These were, however, provided a couple of days after moving in.
Granted, a branching charger and a trash can were provided outside the terms of the contract.

Misleading room description

This part is more subjective, so please keep this in mind.
The pictures used in the advertisement showed extremely different rooms than the ones provided (photos pending).

Fuse response:
As specified in the original offer, the images provided are meant to give an estimation of the room’s layout and style. While we aim to represent the rooms as accurately as possible, slight differences upon arrival are always possible, and this is noted in the listing and the offer.
END RESPONSE

Granted, the volume of the room was the only similar aspect.
(Note: while I can’t prove this, I have strong reason to believe that the pictures used in the advertisement show another apartment. This is my personal opinion.)

Differential treatment

After sharing my findings with my fellow tenants, they also expressed feeling misled by the advertisements and marketing. Three out of four of us made a collective effort to address these issues. My fellow flatmates received a discount almost immediately, in the range of €100–120. However, I received the following message:

Fuse response:
After careful consideration, Fuse has decided not to offer a discount. We addressed your concerns promptly, and our city manager has done everything possible to provide you with a smooth and welcoming arrival.

In addition, we would like to kindly note that comparing your situation to that of other tenants is not relevant, as pricing may vary depending on the booking platform, timing, and room type. We appreciate your understanding in this matter.
END RESPONSE

After consulting my booking agency (Pepe Housing) regarding this differential treatment, they managed to negotiate a €50 discount for me.
(Side note: I lived in the smallest room and paid the second-highest rent — €630 compared to €580.)

These are my main concerns with Fuse Stays. To be honest, I would not even have written this review if I had received my security deposit back on time (promised within 10 working days from January 22nd, making it 2 days late at the time of writing).

Personal opinion

I only had the misfortune of renting an apartment in Riga, Latvia, so I cannot speak for any other cities.

I would not recommend Fuse Stays under any circumstances. They use, in my opinion, extremely deceptive marketing practices beyond normal levels. Their communication is often nonchalant, delayed, or entirely absent toward the end of the tenancy.

Sidenote,
I was later offered an approximately €40 discount on the condition that I leave a 5-star review

EDIT
As of the 13/02/2026 the deposit has been recieved

The Sales & Customer Success manager Milena made this a great experience, always quickly responsive and open to help in any way she could.

Great service! The fuse team was always responsive and gave me the best experience in Riga.

The accommodation provided by Fuse was excellent in every aspect. The apartment was clean, well-equipped, and making my stay very comfortable. Check-in was smooth, and communication was clear and helpful throughout. I’d definitely choose this place again and highly recommend it to others.

Fuse provided me really nice accomodation, whereas they were accessible and attentive to any problems or questions I had. I recommend students and digital nomads to stay with them as they make it much easier to live in a new city mid term

He tenido una experiencia excelente alquilando este piso. Todo está en perfectas condiciones: las instalaciones están impecables, el mobiliario es cómod. La ubicación es muy conveniente, con fácil acceso a transporte, tiendas y servicios. La comunicación con el propietario ha sido rápida y muy cordial, resolviendo cualquier duda al instante. Sin duda, un lugar que recomendaría a cualquiera que busque comodidad, tranquilidad y calidad.

Keine Probleme mit dem Einzug gehabt. Tolle Kommunikation. Bin sehr begeistert von der Wohnung 😊

Great accommodation! Fuse Stays completely exceeded my expectations. The room was modern, beautifully designed, and fully equipped with everything I needed for a comfortable stay.

I’ve been living at Fuse for a few months now and it honestly feels like home!! The service has been great from the start and everything is so easy and stress-free. The apartment came fully furnished, the beds are super comfortable and really good quality, and everything from Wi-Fi to utilities runs smoothly. Even the shared kitchen is clean and well-equipped, which makes day-to-day life so much easier :)

What I love most is the atmosphere. There’s a real community vibe and it’s so easy to meet people from all over. Fuse also organizes fun events, but even just hanging out in the common areas feels relaxed and welcoming.

The rent is fixed too, so there are no hidden costs or surprises, which takes away so much stress. If you’re new to the city or just looking for a comfortable, hassle-free place to live, I couldn’t recommend Fuse enough!

Professional accomodation provider with huge empsasis on community building. Love them!

I’ve been living at Fuse for a few months now and honestly, it’s been a great experience. The apartment was fully furnished when I moved in so I didn’t have to stress about buying anything. Everything works smoothly. Wi-Fi, utilities, even the shared kitchen is well-equipped and clean.

What I really like though is the community vibe. I’ve met people from all over and it’s super easy to make friends here. Fuse organizes events every now and then but even just hanging out in the common areas feels chill and welcoming.

Also love that rent is fixed with no surprise bills. It’s just one less thing to worry about. If you're new to the city or just want a hassle-free living situation with good people around I’d definitely recommend Fuse.

I immediately felt at home as soon as I arrived at the flat! I got on very well with the Fusestays team, always ready to answer any questions immediately. I would recommend Fusestays to everyone who is looking for a flat for their Erasmus trip.

Good flat, good process

Perfect flat for my Erasmus

Casa davvero ben tenuta e fuse sempre presente per ogni problema