Broadband stopped working in the afternoon. Shane at G-Network was really helpful and booked Luis the engineer for the next morning. Worth mentioning also that it didn’t take an age to get through, un... Ver mais
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Leia as opiniões dos outros
We now have super-fast WiFi that costs less than we were paying our regular provider for old fashioned copper-fed WiFi. G.network were easy to contact and once it was agreed their service was avail... Ver mais
A empresa respondeu
Kenyon who did the installation was brilliant. Did a big complicated job very fast and left it clean and working while being great to deal with. Altogether a great experience and now I have amazingly... Ver mais
G. Network was quick, efficient and incredibly resourceful when installing our WiFi. German Schmidt and Laurence Bollers were kind, attentive to our needs and very well informed on the service they we... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Upgrading London to faster, more reliable and more affordable broadband through 100% full fibre connectivity
Why choose Fibre optic Broadband with G.Network
Escrito pela empresa
- Direct To Premises
- We are an FTTP network which means we lay 100% fibre optic cable, end-to-end, directly to every premises through our own ducts.
- Short Lead Times
- If we've already dug your street then we can get you connected with ease. We’ll even work with landlords on any permissions needed.
- Faster Than ‘ULTRAFAST’
- Our ‘fast’ means truly ‘ultrafast’ because there is no copper anywhere in our network. From 100Mbps all the way to 10Gbps (10,000Mbps).
- Future-Proof Network
- Our 100% fibre network can handle any speed requirements today as well as any future speeds that new technologies will demand.
- Great Value Tariffs
- We have designed our tariffs to make 100% fibre connectivity accessible for everyone, with prices on a par with existing copper-fibre broadband and a lot less than fibre leased lines.
- Personal Customer Service
- We take pride in providing a great service from our London based team.
Informações de contacto
251 Southwark Bridge Road, SE1 6FJ, London, Reino Unido
- 020 3909 4555
- customerservice@g.network
- g.network
4,7
Excelente
7 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Reconnection issue
Reconnection issue
Waiting on G Network to reconnect old account with new.
Raised on 21/8, followed up twice with a call, had been promised we would be online by EOD 21/8. Still waiting. Now 23rd.
21 de agosto de 2026
Opinião espontânea
Resposta da G. Network
I’m sorry to hear you’re still waiting for the account to be reconnected, especially after being given a commitment that this would be completed by the end of 21 August.
I appreciate that you’ve already followed up twice and that this delay is understandably frustrating.
We will reach out to the relevant team to chase this and will contact you with an update as soon as possible.
Apologies again for the delay and inconvenience.
Thanks,
Ahmed
Fazle did a great job
Fazle did a great job. Really thorough and saved my bacon!
And a big thanks to the great guys on the customer support line. Both brilliant in getting help to me fast to deal with a problem! Thank you so so much.
22 de agosto de 2026
Opinião espontânea
Resposta da G. Network
Thank you so much for your fantastic feedback!
We’re delighted to hear that Fazle did such a great job and was able to resolve the issue for you. It’s wonderful to know that his thorough approach made such a difference.
We’ll also be sure to share your kind words with our Customer Support Team. We’re really pleased that they were able to arrange help for you so quickly and provide the support you needed.
Thank you again for taking the time to share your experience — your lovely feedback means a lot to Fazle and the whole team!
Ahmed
Exceptional technical support from John Goodwin – 12/10!
I was having ongoing issues with my internet cutting out on zoom and teams calls. When I called G Network, I was put through to John Goodwin in Technical Support.
He stayed on the phone with me 1.5 hours, patiently troubleshooting every possible cause he could think of.
Although several complicated procedures were involved, he explained everything clearly and used language that was easy for a non-technical person to understand, without using unnecessary jargon - which can so often happen on calls like that!
John was very patient with all my questions, consistently respectful and a genuinely lovely person to talk to. Most importantly, whatever he did has completely resolved the problem.
Thank you so much, John, for taking the time to help me. I really appreciate it. And if I could give you a rating, it would be 12/10!
11 de agosto de 2026
Opinião espontânea
Resposta da G. Network
Thank you so much for taking the time to share such wonderful feedback about your experience with John.
We’re absolutely delighted to hear that John was able to patiently work through the issue with you and ultimately resolve the problems you were experiencing with your Zoom and Teams calls. Spending the time to thoroughly investigate every possible cause and explain each step clearly, without unnecessary technical jargon, is exactly the level of support we aim to provide.
It’s fantastic to hear that John was respectful, patient, and approachable throughout the call, and we’re especially pleased that the solution has completely resolved the issue for you.
We’ll be sure to pass your kind words and your 12/10 rating on to John and the wider Technical Support Team. Feedback like this is hugely appreciated and is a great recognition of the effort he put into helping you.
Thank you again for your lovely feedback!
Ahmed
Great support
I had an issue with my router after a year and one of their engineers Fazle came out the next day and fixed my issue very promptly. I was very impressed with the support!
21 de agosto de 2026
Opinião espontânea
Resposta da G. Network
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that Fazle was able to attend the following day and resolve the issue with your router so promptly. It’s fantastic to know that you were impressed with the support you received.
We’ll be sure to pass your kind words on to Fazle and the wider team. We really appreciate you taking the time to let us know about your positive experience.
Thank you again for your feedback!
Ahmed
Cesar was amazing
Cesar was amazing! Competent, professional & friendly. Awesome service. Would highly recommend
20 de agosto de 2026
Opinião espontânea
Resposta da G. Network
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that Fazle was able to attend the following day and resolve the issue with your router so promptly. It’s fantastic to know that you were impressed with the support you received.
We’ll be sure to pass your kind words on to Fazle and the wider team. We really appreciate you taking the time to let us know about your positive experience.
Thank you again for your feedback!
Ahmed
I recently had my broadband installed…
I recently had my broadband installed by G Network and was very pleased with the service. Engineer German Schmidt handled the installation professionally, set everything up and checked that the connection was working perfectly. Great job from both G. Network and German.
19 de agosto de 2026
Opinião espontânea
Resposta da G. Network
Thank you so much for taking the time to share your wonderful feedback.
We’re delighted to hear that you were so pleased with your broadband installation and that German handled everything professionally. It’s fantastic to know that he took the time to set everything up correctly and ensure your connection was working perfectly before completing the installation.
We’ll be sure to pass your kind words on to German and the wider G Network team.
Thank you again for your feedback, and we hope you enjoy your new broadband service!
Ahmed
Fazle fixed my fibre optic after the…
Fazle fixed my fibre optic after the cable was cut. The service was excellent & was all back on in a day or 2
19 de agosto de 2026
Opinião espontânea
Resposta da G. Network
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that Fazle was able to repair your fibre optic cable and get your service back up and running so quickly. It’s fantastic to know that you were happy with the excellent service you received.
We’ll be sure to pass your kind words on to Fazle and the wider team.
Thank you again for your feedback!
Ahmed
Great service from initial enquiry to…
Great service from initial enquiry to install. Great installation team, Laurence and Jamie were friendly, polite and took great care to ensure install was neat, tidy and professional. Wouldn’t hesitate to recommend.
18 de agosto de 2026
Opinião espontânea
Resposta da G. Network
Thank you so much for taking the time to share your fantastic feedback!
We’re delighted to hear that you received great service from your initial enquiry right through to the installation. It’s wonderful to know that Laurence and Jamie were friendly, polite, and took such great care to ensure the installation was neat, tidy, and professional.
We’ll be sure to pass your kind words on to Laurence, Jamie, and the wider installation team. Your recommendation means a lot to us!
Thank you again for choosing G Network, and we hope you continue to enjoy your service.
Ahmed
Amazing service from Leon
Amazing service from Leon, Mo & Ricky. Delighted with the result.
17 de agosto de 2026
Opinião espontânea
Resposta da G. Network
Thank you so much for your fantastic feedback!
We’re delighted to hear that you received amazing service from Leon, Mo, and Ricky and that you’re so pleased with the result.
We’ll be sure to pass your kind words on to Leon, Mo, Ricky, and the wider team. We’re sure they’ll really appreciate the recognition.
Thank you again for taking the time to share your experience!
Ahmed
Fazle was great and sorted our problem…
Fazle was great and sorted our problem quickly. Thank you!
17 de agosto de 2026
Opinião espontânea
Resposta da G. Network
Thank you so much for taking the time to share your feedback!
We’re delighted to hear that Fazle was able to quickly resolve your problem and provide you with a great service.
We’ll be sure to pass your kind words on to Fazle — we’re sure he’ll really appreciate them.
Thank you again for your lovely feedback!
Laurence was very professional and a…
Laurence was very professional and a speedy install
17 de agosto de 2026
Opinião espontânea
Resposta da G. Network
Thank you for taking the time to share your feedback!
We’re delighted to hear that Laurence provided a professional service and completed your installation so quickly.
We’ll be sure to pass your kind words on to Laurence and the wider team.
Thank you again for your feedback, and we hope you enjoy your new service!
Ahmed
Last week German Schmidt came to…
Last week German Schmidt came to install our G Network. He was early (not late), he was patient (he waited for us to get needed access), he was thorough (he spent time reviewing the property to determine the best route for delivering the fibre) and he was careful and professional (he didn’t just do a perfect job but he was a perfectionist in how he ran cable, and how detailed and careful he was in doing everything. I can say this was a seamless and easy process because of the effort made by German. G Network should make sure all their engineers work like German.
12 de agosto de 2026
Opinião espontânea
Resposta da G. Network
Thank you so much for taking the time to share such wonderful and detailed feedback about your installation experience with German.
We’re delighted to hear that German arrived early, was patient while you arranged access, and took the time to carefully assess your property to determine the best route for the fibre. It’s fantastic to know that his attention to detail, professionalism, and care resulted in such a neat and seamless installation.
Your comments are a fantastic recognition of the effort German puts into his work, and we’ll be sure to pass your feedback on to him and the wider team. We’ll also share your kind words regarding the high standards you’d like to see across our engineering team.
Thank you again for your fantastic feedback and for choosing G Network. We’re so pleased that German made the process easy and hassle-free for you!
Ahmed
Good service
Very fast network, simple installation. The engineers, German Schmidt and Reece White, they are very professional and helpful. They helped to fix the issue with the fibre and installed a new router efficiently.
14 de agosto de 2026
Opinião espontânea
Resposta da G. Network
Thank you so much for taking the time to share your feedback!
We’re delighted to hear that you’re enjoying the fast network and that the installation was simple and efficient. It’s fantastic to know that German Schmidt and Reece White provided such a professional and helpful service.
We’re especially pleased that they were able to resolve the fibre issue and install your new router efficiently, getting you back up and running with minimal disruption.
We’ll be sure to pass your kind words on to German, Reece, and the wider team.
Thank you again for your feedback, and we hope you continue to enjoy your G Network service!
Ahmed
Luis did a great job and was super…
Luis did a great job and was super attentive. He was there at 9 AM sharp and took a few minutes to fix it. He made sure to explain the issue and was very professional
10/10 perfect costumer service. Enjoy your Seville break!
14 de agosto de 2026
Opinião espontânea
Resposta da G. Network
Thank you so much for taking the time to share your lovely feedback!
We’re delighted to hear that Luis provided such an attentive and professional service. It’s fantastic to know that he arrived promptly at 9 AM, resolved the issue quickly, and took the time to explain what had happened.
We’ll be sure to pass your kind words on to Luis — we’re sure he’ll really appreciate the recognition.
Thank you again for your feedback, and we’re pleased we could get everything resolved for you so quickly!
Ahmed
The couple that they attended the site…
The couple that they attended the site were very helpful and respectful in dealing with their customers
10 de agosto de 2026
Opinião espontânea
Resposta da G. Network
Thank you so much for taking the time to share your feedback!
We’re delighted to hear that the engineers who attended your property were helpful, respectful, and professional throughout their visit. Providing a friendly and considerate service is very important to us, so it’s wonderful to know this was your experience.
We’ll be sure to pass your kind words on to the team.
Thank you again for your feedback!
Ahmed
Great Service from John Goodwin
Great Service from John Goodwin
John Goodwin was very helpful this afternoon. Quick, professional and kind throughout. He sorted everything efficiently and made the whole process very easy.
Thank you, John — much appreciated.
13 de agosto de 2026
Opinião espontânea
Resposta da G. Network
Thank you so much for taking the time to share your wonderful feedback!
We’re delighted to hear that John Goodwin was quick, professional, and kind throughout your interaction. It’s fantastic to know that he was able to resolve everything efficiently and make the whole process easy for you.
We’ll be sure to pass your kind words on to John — we’re sure he’ll really appreciate the recognition.
Thank you again for your feedback and for taking the time to recognise John’s excellent service!
Ahmed
Andrew and Hasim were fantastic
Andrew and Hasim were fantastic. Professional, efficient and sociable.
13 de agosto de 2026
Opinião espontânea
Resposta da G. Network
Thank you so much for taking the time to share your lovely feedback!
We’re delighted to hear that Andrew and Hasim provided such a fantastic service. It’s great to know they were professional, efficient, and sociable throughout their visit.
We’ll be sure to pass your kind words on to Andrew and Hasim — we’re sure they’ll really appreciate the recognition.
Thank you again for your feedback!
Ahmed
It's a bit of a scam
It's a bit of a scam. they get you to sign up to a monthly commitment but you are actually signing an annual deal. Then the customer service tries to gaslight you and say he's "confused" it was my fault for signing the contract. Thanks Louis. Top work mate. Also, the wifi hit a max upload speed of 12 mbps which is abyssmal.
Avoid.
12 de agosto de 2026
Opinião espontânea
Resposta da G. Network
I’m sorry to hear you feel the sign-up process and subsequent communication have been misleading. I appreciate that being told you were “confused” would be frustrating, particularly if you understood the commitment differently when you signed up.
I’m also sorry to hear about the upload speeds you experienced. A maximum upload speed of 12 Mbps is clearly disappointing, particularly if you were expecting better performance from the service.
I’ll make sure both points are noted and reviewed we requested your information and will like to address the issue.
Ahmed
My gardeners ripped the cables whilst…
My gardeners ripped the cables whilst working. I called G network as soon as I realised the internet stopped working.
They sent a very professional engineer out named Andrew on the same day and he kindly replaced the broken cables in a timely manner.
Very professional and friendly.
5/5 service.
12 de agosto de 2026
Opinião espontânea
Resposta da G. Network
Thank you so much for taking the time to share your wonderful feedback!
We’re delighted to hear that Andrew was able to attend your property on the same day and replace the damaged cables promptly, getting your internet service back up and running.
It’s fantastic to know that you found Andrew professional, friendly, and efficient throughout the repair. We’ll be sure to pass your kind words and 5/5 rating on to Andrew and the wider team.
Thank you again for your feedback — we really appreciate you taking the time to recognise the excellent service you received!
Great service from G Network and their…
Great service from G Network and their installers - we moved house and brought their service over from our previous home.
Alex and Luis could not have been more helpful and professional with the installation.
Highly recommended.
4 de agosto de 2026
Opinião espontânea
Resposta da G. Network
Thank you so much for taking the time to share your wonderful feedback!
We’re delighted to hear that you had such a positive experience moving your G Network service to your new home. It’s fantastic to know that Alex and Luis were so helpful and professional throughout the installation.
We’ll be sure to pass your kind words on to Alex, Luis, and the wider installation team. Your recommendation means a lot to us!
Thank you again for choosing G Network, and we hope you continue to enjoy your service in your new home.
Ahmed
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