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Gaiainfusion Opiniões 8

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TrustScore: 3 em 5

3,0

Loja de cosmética
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Informações sobre a empresa

  1. Loja de cosmética

Escrito pela empresa

🌿 Gaia Infusion – Naturally Powered Wellness At Gaia Infusion, we believe that wellness should be simple, natural, and rooted in science. Our mission is to empower individuals on their health journey with high-quality, plant-based infusions that support energy, focus, and overall well-being — without compromising on taste or integrity. We proudly use 100% natural ingredients, eco-conscious packaging, and craft every blend with care. Each product is designed to help you feel good from the inside out, whether you're starting your day, winding down, or looking to support your wellness goals naturally. ✨ Why Choose Gaia Infusion? • 100% natural, plant-based ingredients • Backed by science & customer satisfaction • Eco-friendly, minimal-waste packaging • 2,900+ happy customers and growing • Passionate customer support team Join the Gaia community and discover the power of clean, conscious wellness — one infusion at a time.

Informações de contacto

3,0

Aceitável

TrustScore: 3 em 5

8 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 50% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 1 em 5 estrelas

Awful- it’s a scam

Awful. If I could give a lower rating I would. My 2inch tiny tin arrived from China and had an about 5 teaspoons of powder in a tiny silver bag. I took pictures and emailed them and they insisted I had received the correct order. I was told there was 30 servings each approximately 1.67 teaspoons and a teaspoon was included in my package. No teaspoon and definitely not 30 servings. Maybe a few at best. Just to give you an idea as to how small my tin was - it barely held one kcup. Now can you get 30 cups of coffee from one kcup? I was told to get a refund I would have to pay for return shipping to another country which was more than what I paid for my order. I rarely complain or post negative comments but I feel it is necessary in this situation to inform consumers about this product and let them decide. Buyer beware in this instance.

20 de janeiro de 2026
Classificada 1 em 5 estrelas

There is no way that one container is…

There is no way that one container is 30 days worth!!!!,A SPRINKLE A DAY!!!!I broke my rfule and bought from an INFOMERCIAL ,3 cans about 30 days worth (maybe) should be 90?DONT DO IT, NO SCOOP TO MEASURE AND IN AN ONE TIME USE BAG,DOES NOT SEAL!OBVIOUSLY DONT GIVE A SH. T.

7 de janeiro de 2026
Classificada 5 em 5 estrelas

Good Customer Service

After some confusion with the label stating that 30 servings in one can and that each serving was 1.67 tsp which is pretty hard to measure I contacted Sophia and she told me that the label is incorrect and that measurement is 2/3 of a teaspoon or 1.67g. I have suggested they offer a measuring spoon which they confirm will do moving forward. Top service. The product is an acquired taste but I will see with time if it works.

24 de outubro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

GLP-1 Boost—Not as Advertised

I purchased 3 tins of the GLP-1 Boost Tea and cannot yet comment on any weight loss or energy benefit—I've only used it for about 2-½ weeks. But anyone considering a purchase should know two things that are not mentioned anywhere on their website.
— the 50 gram tin says 30 servings and recommends 1.67 tsp per serving. I'm using 1 tsp and I'm more than halfway thru the first tin...no way will I get 30 servings.
—even more concerning, the ingredients are listed as "Matcha Green Tea extract, Natural Strawberry extract"—no where does it say, as noted on the tin as required, Is suppose, that it contains 30% matcha powder and 70% strawberry powder.

Not exactly truth in advertising.

12 de outubro de 2025
Opinião espontânea
logótipo da Gaiainfusion

Resposta da Gaiainfusion

Thank you for your honest feedback and for giving our GLP-1 Boost Tea a try — we truly appreciate your support and the time you've taken to share your experience so far.

We understand your concerns and would like to offer some clarity:

Serving Size & Yield
You're absolutely right to point this out. The suggested serving size of 1.67 tsp was printed incorrectly and it should state 1.67g (2/3 tsp), we are correcting that and including a measuring spoon in future orders. Estimated number of servings is based on the average scoop size used in clinical studies related to GLP-1-activating teas. However, actual usage may vary based on individual taste preferences and goals. We're currently reviewing the way we communicate serving estimates to make them clearer and more consistent with real-world use, and your feedback is incredibly helpful in that process.

Ingredient Transparency
We agree that transparency is essential. The tin label does specify the 30% Matcha and 70% Strawberry ratio to meet regulatory packaging standards, and we acknowledge that this detail should also be clearly stated on the website for full consistency. We're updating our product pages to ensure that ingredient breakdowns are listed in the same format as on the packaging.

We're committed to continuous improvement and take your feedback seriously, not just as a critique, but as an opportunity to grow and better serve our customers.

If you'd like, we'd be happy to offer a direct follow-up to ensure you feel fully confident in your purchase. Please feel free to contact us at hello@gaiainfusion.com and we’ll make it right.

Warm regards,
Sophia
Customer Experience Team
Gaia Infusion

Classificada 5 em 5 estrelas

I have purchased the tea from Gaia…

I have purchased the tea from Gaia Infusion and had some issues with shipping, as I moved address. I contacted them and in less than 24h they reshipped the product. I was shocked to see there was a hand written note welcoming me to my new home and with an offer of one more jar. Excellent customer service.

22 de junho de 2025
Opinião espontânea
logótipo da Gaiainfusion

Resposta da Gaiainfusion

Thank you very much for your positive review. It means a lot for a small business.

Classificada 1 em 5 estrelas

Complete fraud!

Complete fraud!!
Shipping & Returns policy listed on the page right above the button to purchase is not true.
what they offer vs the truth
Order processing: Takes up to 24 hours before shipment. NOT TRUE IT TOOK OVER A WEEK!
Shipping: Orders ship across the US in 2-7 business days. ALSO INCORRECT...ARRIVED 20 DAYS LATER!!
Returns: Not satisfied? Return within 30 days for a full refund. 100% MISLEADING AND FRAUDULENT.... YOU CAN EMAIL THEM ALL YOU WANT BUT THEY WILL TELL YOU THAT YOU DID NOT READ THE ENTIRE POLICY WHICH IS NOT LISTED ON THE PURCHASE PAGE AND THAT IF YOU TRIED THE PRODUCT THEN YOU CAN'T RETURN IT FOR A REFUND. SO TELL ME THIS...HOW DO YOU OFFER A RISK FREE PRODUCT TRIAL IF YOU CANNOT TRY THE PRODUCT? YUP FRAUD!!! OH AND GET THIS, IF YOU POINT OUT FRAUD THEY WILL GIVE UP AND THEN HAVE YOU SEND THE PRODUCT TO CHINA IF YOU WANT THE REFUND...AND IT WILL COST YOU DOUBLE WHAT YOU PAID FOR THE PRODUCT....

1 de setembro de 2025
Opinião espontânea
logótipo da Gaiainfusion

Resposta da Gaiainfusion

Hi,

We're genuinely sorry to hear that your experience with Gaia Infusion has been disappointing, and we appreciate you taking the time to share your concerns.

We’d like to address a few of the points you raised and offer clarity:

🚚 Order Processing & Shipping

You're absolutely right to expect timely delivery, and we apologize if your order took significantly longer than our stated timeframe. While our typical processing time is within 24 hours, and delivery is usually within 2–7 business days, we have recently experienced delays due to supply chain issues and third-party carrier delays. That said, we know this isn’t an excuse, and we're actively working to improve turnaround times and customer communication.

🔁 Returns & Refund Policy

We do offer a 30-day return policy, but as outlined in our full returns policy (linked on the checkout page and in the footer), products that have been opened or used are not eligible for refund unless there is a quality issue or product defect. This is standard practice in the consumables industry and intended to ensure the integrity and safety of our products for all customers.

We understand how this can feel confusing or contradictory, especially when paired with language like "try risk-free." That’s valid feedback, and we’re currently updating our website language to be more clear and upfront about this limitation to avoid misunderstandings in the future.

🌍 Return Shipping

To clarify: our fulfillment center is in the U.S., but depending on the situation, some returns may be routed through international facilities. We agree this is not ideal and are working toward a U.S.-based solution to simplify the process and reduce return shipping costs for customers.

We never want a customer to feel misled, and we’re committed to making this right where possible. In your particular case, you have initiated a request for refund through your bank and when contacted by your bank we have decided not to fight the dispute and issued the full refund.

Please email us at hello@gaiainfusion.com so we can resolve this with you directly if you feel that you need more information.

Your feedback helps us grow, and we take it seriously.

Warm regards,
Sophia
Customer Experience Team
Gaia Infusion

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