"I had an amazing experience with Galaxy Flights, all thanks to Ms Sarah! She provided superb service from start to finish and made everything incredibly easy. I highly recommend asking for Sarah if... Ver mais
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Leia as opiniões dos outros
Jamie Smith provided a superb service in organising tickets for a friend and myself for our trip to Thailand next month. Not an easy task as we were not in the same part of the country. So Jamie o... Ver mais
Nelson has been fantastic with arranging my most recent holiday. He offered full assistance to the highest level and was quick to answer any queries and offer support when needed. My family have sough... Ver mais
Nathan was helpful with my enquiries, he was patient with me and tried to provide me with information that I needed. Especially was understanding, because I have a little baby that was crying. He was... Ver mais
Informações sobre a empresa
Escrito pela empresa
Galaxy Flights is a leading travel company operating under the brand Galaxy Travel LTD with sub-brands Galaxy Holidays and Galaxy Cruises. We are committed to delivering seamless and memorable travel experiences to our customers worldwide.
Informações de contacto
2 Manor House Lane, Datchet, England, SL3 9EB , Slough, Reino Unido
- +442080444488
- support@galaxyflights.co.uk
- galaxyflights.co.uk
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 8% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Jim very carefully listened to my…
Jim very carefully listened to my specific requirements and the need for me to be in NYC at a certain time to be able to continue my journey.
Thankyou for the help.
Horrendous experience
Horrendous experience. Never got sent boarding passes and when I rang back they said u I had cancelled my flights. None of my details matched either. Asked for another £300 to reinstate flights and then proceeded to tell me I must be on drugs or drunk . Very rude and absolute scammers
Terrible experience due to misleading baggage information
The website clearly showed “1 baggage allowed,” which I reasonably assumed meant 1 check-in bag. I completed the booking, only to receive a call the next day saying the booking was stuck due to a payment error. During that call, I was also suddenly told that no check-in baggage was actually included and that I would need to pay an extra £250 for it.
When I requested to cancel—because the baggage allowance displayed was misleading—the representative immediately jumped to “bookings are non-refundable” and warned that the airline might charge cancellation fees. This made no sense, especially since the payment hadn’t even gone through and the booking clearly hadn’t been passed to the airline.
Thankfully, my payment was blocked; otherwise, I would have been stuck paying for something completely different from what was shown on the website. galaxyflights.co.uk is now firmly on my blacklist!
Steve Is An Absolute Star!
We recently booked our flights to Vietnam through Galaxy Flights, and the experience was exceptional thanks to Steve. Our original travel dates were unavailable, but Steve went above and beyond to find alternative options with minimal stopover times. His persistence and attention to detail ensured we secured the perfect itinerary.
Throughout the process, Steve kept us informed and followed up regularly until everything was finalised. Without his dedication, we wouldn’t have enjoyed the incredible trip we had. Truly outstanding customer service – highly recommended!
Thank you, Steve, for making our journey stress-free and memorable!
Please kindly don’t book any tickets…
Please kindly don’t book any tickets with this Galaxy flights the are big layer and scamming people. I book the flight London to Lahore originally price is £1424 for 2 peoples ticket I booked it and after they asking £1500 more total tickets £2974 this is a bull shit . Please be careful from those scammers. They are ridicules people. Be aware from them please .

Resposta da Galaxy Flights
I have just booked my flight tickets…
I have just booked my flight tickets with Galaxy flights and I give a fiver star to Nelson who have been very professional and good customer service.
Nice guy.
Keep it up Nelson

Resposta da Galaxy Flights
Nelson has been of great assistance…
Nelson has been of great assistance thank you.

Resposta da Galaxy Flights
Galaxy flights customee service
Victor, was extremely professional, personable and polite throughout the whole exchange.
His customer service skill was very supportive .
He provided clear advice and outlined options . Navigating thev payment was difficult on my side due to my bank having many credit checks , but he was solution focused and patient and this online booking was completed with his support. The tickets were sent promptly
I would recommend . Thankyou

Resposta da Galaxy Flights
I would defiantly recommend galaxy…
I would defiantly recommend galaxy flights to all people want to book flights, and also would like to thanks Mr Jacob who helped me with stressful situation and promised me sort out the issue. I would recommend again and if there is any issues try to talk with Jacob as he is a solution finder.
Thank you

Resposta da Galaxy Flights
i booked ticket on galaxy flight London…
i booked ticket on galaxy flight London to Ahmedabad is best experience for me smooth snd simple process one of the agent name is NELSON is the good adviser good communication. Thank you Nelson for the helping me

Resposta da Galaxy Flights
To my experience I would recommend this…
To my experience I would recommend this galaxy flights company as they find the lowest flight tickets. And as always we as customer need to talk to someone in the customer service to sort out our issues and Mr Jacob helped me to sort out my problem, Mr Jacob is solution finder and deserves the best attention in the galaxy flights.

Resposta da Galaxy Flights
First time I had a booking with Galaxy
First time I had a booking with Galaxy, Jacob was very professional, friendly and helpful. Looking forward to do booking in a future

Resposta da Galaxy Flights
Very friendly and helpful service from…
Very friendly and helpful service from Nelson

Resposta da Galaxy Flights
Hassle Free
Booked a holiday to Lanzarote with Galaxy flights, my experience was top class and hassle free. All docs received in 2 hours as promised. Well Done!

Resposta da Galaxy Flights
I booked my flights for the first time…
I booked my flights for the first time with Galaxy Flights, and I must say, Agent Max was amazing! He answered all my queries promptly, and the booking process was very easy. I received my flight tickets within an hour of booking. I highly recommend Galaxy Flights to anyone looking for a smooth and reliable booking experience!

Resposta da Galaxy Flights
Customer service
Jacob was very attentive and knowledgeable even when the situation was stressful. Would recommend. Thank you

Resposta da Galaxy Flights
I paid 150 pounds deposit for a flight…
I paid 150 pounds deposit for a flight with galaxy flights and was told I could pay the balance in October when I went to pay 400 pounds in September galaxy flights said my seat is no longer available they said if I want another flight it would cost me 1200 pounds witch I did not have i wanted my deposit back they said we cannot give me my deposit back I hope people who read this don't book with galaxy flights there are con artists there are a total disgrace
Galaxy flight is not a travel agency
Galaxy flight is not a travel agency. They are group of scammers and black mailers. I don't know why govt is not taking action against them. They do fraud and blackmail every customer who unluckily entangled in their trap. Recently they got money but did not issued ticket demanding more money. They said that flight is full then you'd that they did not add taxes so I have to pay taxes. Avoid such mafia.
Fly with professionality at its best
Max was professional and helpful. Highly recommended.

Resposta da Galaxy Flights
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