⭐ 1/5
⭐ 1/5
Absolutely appalling customer service.
I ordered a wooden pizza peel from García de Pou and it arrived damaged. I reported the issue immediately and provided the necessary information. Instead of simply taking responsibility for a damaged product delivered to their customer, García de Pou tried to hide behind their carrier, GLS.
That is not my problem. My purchase was made with García de Pou, not with GLS.
What followed is even worse. Despite several emails and repeated attempts to get this resolved, they have now simply stopped responding altogether. No solution, no refund, no proper follow-up — just silence.
That is not merely poor customer service. It is disrespectful and completely unacceptable.
A damaged delivery can happen to any company. What matters is how a company handles it afterwards. García de Pou has shown exactly how not to do it: shifting responsibility, failing to resolve the issue, ignoring the customer and ultimately refusing to communicate at all.
I have now had to formally demand termination of the purchase and a refund. I no longer want a replacement product from this company. I simply want my money back and to close this matter.
For a company of this size, this level of customer service is frankly embarrassing.
Based on my experience, I would strongly advise others to think twice before ordering from García de Pou. If something goes wrong with your order, you may find yourself chasing them for a solution — until they simply stop responding.