Order not received within time i payed…
Order not received within time i payed for.
No communication.
No customer service.
15 de julho de 2026
Opinião espontânea
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Informações sobre a empresa
Escrito pela empresa
Welcome to Garden & Forest UK, your go-to destination for all things gardening and forestry! We are a passionate team of knowledgeable individuals, rooted in the heart of South Manchester, dedicated to bringing the beauty of nature to your doorstep. At Garden & Forest UK, we believe that gardens and forests are not just places, but a way of life. With years of experience under our belts, we take pride in offering expert advice, top-notch products, and exceptional customer service. Whether you're a seasoned green thumb or a budding enthusiast, we cater to all levels of expertise and have all levels of tools and machinery to suit. From vibrant flower beds to lush woodland and lawns, we have everything you need to maintain your outdoor space. Beyond our commitment to providing premium products, we are ardent advocates for sustainable practices. Emphasizing eco-friendly alternatives and responsible gardening techniques, we strive to nurture not only your green spaces but the planet as well. At Garden & Forest UK, our journey is intertwined with yours. We take great joy in being a part of your gardening and forestry ventures. Whether you're seeking advice, looking for the perfect machine tool for the job at hand our team is always here to support and guide you. Our helpful and experienced team is here to answer any questions you may have.
Informações de contacto
Unit H1, Tribune Avenue, WA14 5RX, Altrincham, Reino Unido
- 01615318802
- sales@gardenandforest.co.uk
- gardenandforest.co.uk
2,3
Mau
8 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 66% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Order not received
Order not received. Cannot contact by email or phone. Says contact by chat but there isn't one. They have my money.
22 de junho de 2026
Opinião espontânea
Very poor or no contact from Gardenandforest
No contact at all from Gardenandforest several email but nothing ! Buy local if you can that’s all I can say
A very disappointed P Knapper
14 de junho de 2026
Opinião espontânea
Resposta da Garden And Forest UK
Hi P Knapper,
We're sorry to see your review.
Having reviewed your order, we can see it was only placed on Monday. You then emailed us on Tuesday afternoon and left this review the following evening.
We understand that customers expect prompt communication, however this review was left before we had a reasonable opportunity to investigate and respond to your enquiry. We have received no prior contact from you regarding any issue with the order outside of the email sent less than two working days ago.
As a small family-run business, we work hard to respond to all customer enquiries as quickly as possible and would always appreciate the opportunity to resolve any concerns before a 1-star review is posted.
DO NOT USE
Shocking. No communication. No one answers the phone, I’ve been waiting nearly two weeks for a part that was sold as ‘same day’ delivery. I think it may be a scam website?
3 de junho de 2026
Opinião espontânea
Resposta da Garden And Forest UK
We're sorry to read your review.
Having reviewed your order, we can see that we contacted you by email on 3 June regarding an issue affecting your order and requested further information from you. Unfortunately, we did not receive a response to that email at the time, which contributed to the delay.
We understand that waiting for parts can be frustrating. However, we were disappointed to see suggestions that we may be a scam website, particularly as we had already attempted to make contact regarding the order.
Since then, we have been able to make contact and assist with resolving the issue, and we hope the outcome has been satisfactory.
Shocking lack of customer service
I have paid for 24hr delivery 3 days later still no items ! Tried to ring no answer, emailed no reply, contacted them on their website no reply !
8 de junho de 2026
Opinião espontânea
Resposta da Garden And Forest UK
We're sorry to read your review.
We completely understand your frustration, particularly as you paid for a 24-hour delivery service.
Having reviewed your order, the parcel was dispatched from us as expected but unfortunately experienced a delay within the UPS network, which was outside of our control. Whilst carrier delays are rare, they can occasionally occur despite orders being processed and dispatched on time.
We had already been in contact with you regarding the delay prior to this review being posted and, as a gesture of goodwill, refunded the delivery charge due to the service not meeting expectations.
We always aim to provide the best possible service and appreciate that this delay was frustrating. We are sorry for the inconvenience caused and thank you for your patience whilst the matter was resolved.
order num 68733 never written a review…
order num 68733 never written a review good or bad on anyone but im making an exception here. ordered some parts for a chainsaw because it stated they were in stock and despatch within one or 2 days that was 18/05/26 no sign yet of anything ive tried 4 times to phone customer support it plays music for 15 minutes then cuts you off. sent an e-mail yesterday no reply if you click on order status it asks for a royal mail tracking order which i know nothing of.how am i supposed to sort wether im getting these parts or not. definatly will never use again it also says use our online chat service well i cant find that either.
27 de maio de 2026
Opinião espontânea
Resposta da Garden And Forest UK
We're sorry to read your review.
Unfortunately, we have been unable to locate any order matching the order number provided (68733) within our system, nor have we been able to identify a corresponding customer record from the information available in this review.
As a result, we are unable to investigate the concerns raised regarding the order, delivery, emails, or telephone calls mentioned.
If you have left this review in error or if you are able to provide further details, please contact us directly at hello@gardenandforest.co.uk and we will be happy to investigate further.
At present, we cannot verify that this review relates to an order placed with Garden & Forest UK.
Superb Piranha leaf blower
Purchased a Piranha leaf blower from Garden & Forest UK, and I’m very impressed. Fast delivery, helpful team, and the blower works like a charm. Highly recommend!
8 de novembro de 2024
Opinião espontânea
Excellent Service & Quality!
Excellent Service & Quality!
Bought a Berg go-kart from Garden & Forest UK, and it’s fantastic! Great customer service, fast delivery, and the go-kart is perfect—sturdy and so much fun. Highly recommend!
1 de novembro de 2024
Opinião espontânea
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.