Excellent from start to finish. Website easy to use with clear and useful images and product info. Straightforward ordering process and payment. Reasonable cost for delivery, rapid dispatch. Arrived w... Ver mais
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Leia as opiniões dos outros
With my first use of this product one of the fins on the base fell down due to a failed weld which l am going to attempt to repair myself. This is unsatisfactory as the remaining fins appear to be... Ver mais
A empresa respondeu
They were the only company I could find that sold propane regulators suitable for use in Ireland (i.e. which had the required F-valve connection). They seemed to anticipate that - in addition to th... Ver mais
A empresa respondeu
Very pleased with the Super Heat 3.4kw Living Flame portable heater. Stylish and great heat will be perfect for winter or in the event of a power cut. First class customer service and communication fr... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Hamilton Gas Products is a family owned and run business established in 1971, specialising in the distribution of gas equipment and installation materials throughout the United Kingdom and Ireland. We sell via our catalogue, website, ebay, amazon, and our trade counter based in Bangor, County Down, Northern Ireland. We offer unrivalled service, excellent technical knowledge and next working day delivery throughout the United Kingdom and Ireland.
Informações de contacto
7 Balloo Crescent, Balloo Industrial Estate, BT19 7WP, Bangor, Reino Unido
- 028 9146 1111
- help@gasproducts.co.uk
- gasproducts.co.uk
4,5
Excelente
9 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Delivery is slow.
15 de janeiro de 2021
Resposta da Hamilton Gas Products
Thank you for your feedback Ian, it is very important to us. We can see that your order was dispatched out from us on 22nd December and as we are based in N Ireland and with the Christmas Holidays your parcel arrived on 29th December. We try our best to ensure all parcels arrive on time.
Easy to find parts required and fast…
Easy to find parts required and fast delivery
14 de janeiro de 2021
Resposta da Hamilton Gas Products
Thank you for your feedback Richard, it is very important to us. We aim to provide all our customers with a top quality service which includes the dispatch and delivery process.
Very prompt supply of product no…
Very prompt supply of product no issues. Will use again.
13 de janeiro de 2021
Resposta da Hamilton Gas Products
Thank you for your feedback Peter. Customer satisfaction and providing a good quality service to all our customers is paramount.
Resposta da Hamilton Gas Products
Thank you for your feedback Sharon. Customer satisfaction is paramount and we are pleased that you are happy with your heater and the service we provided.
Resposta da Hamilton Gas Products
Thank you for your feedback Don, it is very important to us. Customer satisfaction and providing a good quality service to all our customers is very important to us.
Exellant prompt service
Exellant prompt service. Recomended by my jewellery tutor. Items arrived very quickly, and when I had a querie about how to attached two items the gentleman on the phone was very knowledgeable and helpful and had the connector in the post to me the same day. Thank you for an exellant service.
12 de janeiro de 2021
Resposta da Hamilton Gas Products
Thank you for your feedback Carolyn. Customer satisfaction and providing a good quality service to all our customers is very important to us which includes Technical Support and advice from our Customer Service Team.
Product failed, despite numerous emails - zero response
Having purchased a product a few months ago, with very little use it has failed. I have emailed their service department twice and twice I have been ignored. I will be escalating my complaint through PayPal seeing as though this company cannot be bothered to respond to a civil request for assistance. Do not purchase from this company
12 de janeiro de 2021
Opinião espontânea
Resposta da Hamilton Gas Products
Thank you for your 2nd feedback review Paul, it is very important to us. As mentioned in our previous response we are sorry to hear that you are having issues with your product and that you have yet to receive a response. We were closed over the Christmas holiday period from 24th December until 4th January and due to limited staff we are working our way through all emails as quickly as we can. A member of our Customer Service Team will be in contact with you today to have this resolved. We apologise for any inconvenience this has caused you and thank you for being so patient.
First class service
12 de janeiro de 2021
Resposta da Hamilton Gas Products
Thank you for your feedback Ronald. Customer satisfaction and providing a good quality service to all our customers is very important to us.
Always a great service from Hamilton…
As always a great service from Hamilton gas products!
11 de janeiro de 2021
Resposta da Hamilton Gas Products
Thank you for your feedback John. Customer satisfaction and providing a good quality service to all our customers is very important to us.
Faulty logs for Provence gas fire
***Now being sorted***. Updated review Faulty logs for Provence gas fire. No response from customer service or the comms sent to them via PayPal. Will now have to escalate case to PayPal to deal with.
They’ve been open since Saturday 2nd so to still have no reply is totally unacceptable.
Very unhappy customer
11 de janeiro de 2021
Opinião espontânea
Resposta da Hamilton Gas Products
Thank you for your feedback, it is very important to us. We are sorry to hear that your logs are faulty and that you have yet to receive a response. We were closed over the Christmas holiday period from 24th December until 4th January and due to limited staff we are working our way through all emails as quickly as we can. A member of our Customer Service Team will be in contact with you today to have this resolved. We apologise for any inconvenience this has caused you and thank you for being so patient.
great site and prompt service
11 de janeiro de 2021
Resposta da Hamilton Gas Products
Thank you for your feedback Tony. Customer satisfaction and providing a good quality service to all our customers is very important to us.
This is an excellent product that is…
This is an excellent product that is performing very well.
11 de janeiro de 2021
Resposta da Hamilton Gas Products
Thank you for your feedback Paul. Customer satisfaction is paramount and we are pleased that you are happy with your product and the service we provided.
Fast delivery and excellent product.
11 de janeiro de 2021
Resposta da Hamilton Gas Products
Thank you for your feedback Mark, it is very important to us. We aim to provide all our customers with a top quality service which includes the dispatch and delivery process.
Resposta da Hamilton Gas Products
Thank you for your feedback Justin, it is very important to us. We aim to provide all our customers with a top quality service which includes the dispatch and delivery process.
No customer contact for 2 weeks
Purchased a product in the summer (foker wokka). Was dry stores October, November and December. Used, probably 5 times and then tried to use again one of the jets isn’t working, one of the jets only works for half of its length. Emailed on the 31sr December with a video of operation. Still waiting for a reply.
10 de janeiro de 2021
Opinião espontânea
Resposta da Hamilton Gas Products
Thank you for your feedback Paul, it is very important to us. We are sorry to hear that you are having issues with your product and that you have yet to receive a response. We were closed over the Christmas holiday period from 24th December until 4th January and due to limited staff we are working our way through all emails as quickly as we can. A member of our Customer Service Team will be in contact with you today to have this resolved. We apologise for any inconvenience this has caused you and thank you for being so patient.
Nice neat valve.
Nice neat valve.
Would be nice to have some form of mounting bracket to support the valve.
10 de janeiro de 2021
Resposta da Hamilton Gas Products
Thank you for your feedback Edmund. Customer satisfaction and providing a good quality service to all our customers is paramount.
Very quick delivery
Very quick delivery. Ordered on Tuesday pm & was here Thursday. Not bad for a 3 to 5 day delivery!
Excellent price too.
9 de janeiro de 2021
Opinião espontânea
Resposta da Hamilton Gas Products
Thank you for your feedback Tony, it is very important to us. We are pleased that you are happy with your order and aim to provide all our customers with good, quality products at competitive prices.
I'm sorry to say that we have had to…
I'm sorry to say that we have had to return it to you as its to big for the area I've got, but excellent quality and service.
9 de janeiro de 2021
Resposta da Hamilton Gas Products
Thank you for your feedback Sharon. Customer satisfaction and providing a good quality service to all our customers is paramount.
Good quality tails at a good price and…
Good quality tails at a good price and fast postage. Recommended supplier which I will use again.
9 de janeiro de 2021
Resposta da Hamilton Gas Products
Thank you for your feedback and your recommendation Paul, it is very important to us to ensure our customers receive top quality products and an excellent service.
Perfect caps!
8 de janeiro de 2021
Resposta da Hamilton Gas Products
Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is very important to us.
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