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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We found our salesman, "TAZ" friendly, informative and a pleasure to deal with. He didnt employ the pressure selling tactics of many salespeople but left us to make the decision. Buying our new Jaecoo... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I was in the process of purchasing a vehicle waiting on a video and p/x price when suddenly Amy Bucknell of Gates in Harlow stopped replying to me. The car was taken off Autotrader so I called asking... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Avoid Ford Chigwell if you actually care about your wallet or your car. Booked a service online at one price, turned up and the “manager” immediately said it would cost more. No proper explan... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Tyler was amazing from start to finish. He guided me through ordering the car and clearly explained all the different options available. When the car arrived, he took the time to show me how to set ev... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Concessionário auto
  2. Mecânica automóvel
  3. Concessionário Ford
  4. Concessionário de veículos motorizados
  5. Concessionário Peugeot
  6. Concessionário de carros usados

Escrito pela empresa

Gates are a vehicle dealer group with dealerships across Essex, Hertfordshire and London. Established in 1920 and appointed as one of the first Ford dealers in the UK, Gates continue to be a family-owned and operated company with six generations of the family having contributed to the dynasty of founder, Frank G.Gates. The company are also proud of its employees, many of whom have worked at Gates for over 20 years. They provide a wealth of knowledge with their combined total of nearly 4,000 years motor trade experience. Throughout our history, now spanning over 100 years, Gates have expanded significantly and continue to offer all of the services you'd expect from our dealerships located in Stevenage, St. Albans, Harlow, Woodford Green, Waltham Cross and Braintree.


Informações de contacto


3,8

Bom

TrustScore: 4 em 5

3 mil opiniões

5 estrelas
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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Ryan Brown was extremely professional…

Ryan Brown was extremely professional and accommodating in ensuring that i could attend the showroom at a time that worked for me. Even when i had to cancel and re-book he was understanding. His knowledge was vast and advice provided in relation to my new car really helped.

17 de agosto de 2024
Opinião espontânea
logótipo da Gates Automotive

Resposta da Gates Automotive

Hi Pauline. Thank you for leaving your review about your experience with Ryan. We look forward to welcoming you again soon. Many thanks, Lucy - Gates Ford.

Classificada 5 em 5 estrelas

Purchased a used Fiesta a couple of…

Purchased a used Fiesta a couple of weeks ago. Ryan was very professional and explained all that we needed to know. Pleased with purchase and service we received.

7 de agosto de 2024
Opinião espontânea
logótipo da Gates Automotive

Resposta da Gates Automotive

Hi Sue. We are pleased to hear about your positive experience with Ryan at Gates of Woodford. Thank you for taking the time to leave your feedback. Many thanks, Lucy - Gates Ford.

Classificada 5 em 5 estrelas

Purchased a Ford Kuga about 3 months…

Purchased a Ford Kuga about 3 months ago from Gates needed a new offside mirror lens due to a clipping they ordered the part and it was fitted instantly the next day.Im happy with the deal i got which included a Ford year warranty a full service for the year and a years AA membership,imo its always best to buy from a Ford main dealer like Gates,happy customer

26 de abril de 2024
Opinião espontânea
logótipo da Gates Automotive

Resposta da Gates Automotive

Hi there. We are so pleased to hear that you had such a positive experience at Gates of Woodford. We hope you enjoy your new car! Thanks, Lucy - Gates Ford

Classificada 5 em 5 estrelas

Unmatched 10/10 service!

Sascha and the sales manager Tony went above and beyond trying to help me figure out a suitable finance agreement for their brand new Focus ST estate sitting proudly in the showroom. They had a lot of patience with me and were incredibly kind and polite, they weren’t pushy at all and it really did feel like they wanted to actually help me rather than just try to get a sale. Unfortunately due to my own circumstances I wasn’t able to afford the car, but then they even went a step further to try and find an alternative vehicle that may have been more within my price range. I could never fault the service they provide at this branch, I’ve even been taking my current vehicle for servicing and repairs for the last 3 years and everyone has always been so helpful and welcoming. I was going to move away from the Ford brand but it’s safe to say that’ll never happen, it sounds cheesy but they really make you feel like a part of the family here! The showroom is also very clean, and the cars are well presented inside and out. 10/10 service in every aspect!

27 de julho de 2024
Opinião espontânea
logótipo da Gates Automotive

Resposta da Gates Automotive

Hi Gemma. Thank you for taking your time to leave such a positive review. We are glad to hear about your experience at Gates of Harlow with Sascha and Tony. Many thanks, Lucy - Gates Ford

Classificada 5 em 5 estrelas

I have always felt comfortably welcome…

I have always felt comfortably welcome with Gates' experienced service and showroom staff. Having bought my cars from Ford since 2010, familiarity counts very highly for me.

15 de julho de 2024
Opinião espontânea
logótipo da Gates Automotive

Resposta da Gates Automotive

Hi there. Thank you for your great review. We look forward to welcoming you again soon! Many thanks, Lucy - Gates Ford

Classificada 5 em 5 estrelas

I took delivery of a used Ford from…

I took delivery of a used Ford from Gates Waltham Cross on Friday 26th July. I have been dealing with them in 2024 since they relocated from the busy A10 Enfield location. The experience was extremely professional and Customer Friendly. All transactions and test drive went off without any snags or delay. In contrast to other Car Sales companies I have dealt with previously I found it so refreshing to deal with extremely pleasant and efficient staff from sales manager Danny , Mick who dealt with my sale and reception staff. They were always easy to contact by phone or e mail. In writing this review I would also like to include Courtney who dealt with my previous contract earlier in 2024. I would recommend any Ford owner in the Waltham Cross or Waltham Abbey area to use this company for purchase , service and repair.

26 de julho de 2024
Opinião espontânea
logótipo da Gates Automotive

Resposta da Gates Automotive

Hi Trevor. Thank you for the recommendation. We are very pleased to hear about your experience with the team at Waltham Cross. Many thanks, Lucy - Gates Ford

Classificada 5 em 5 estrelas

Waltham cross excellent customer service

The help I received from Yvette at Waltham cross was excellent. She went above and beyond to assist me and help with all my requests

24 de julho de 2024
Opinião espontânea
logótipo da Gates Automotive

Resposta da Gates Automotive

Hi there. thank you very much for leaving a review! We will pass on the feedback to Yvette and the team at Waltham Cross. Many thanks, Lucy - Gates Ford.

Classificada 5 em 5 estrelas

Purchased a Puma Vignale with the…

Purchased a Puma Vignale with the assistance of Ryan Brown who was extremely professional throughout the process very smooth process from walking into the showroom with a part exchange vehicle through to handover my mum was very impressed

21 de julho de 2024
Opinião espontânea
logótipo da Gates Automotive

Resposta da Gates Automotive

Hi Mark. We are pleased you had such a great experience with Ryan. We will pass on the feedback to him and the team at Woodford. Many thanks, Lucy - Gates Ford.

Classificada 5 em 5 estrelas

Exceptional service Ford Gates Waltham Cross

I recently purchased a Ford Focus ST from Ford Gates in Waltham Cross, and I had an outstanding experience thanks to Mick. From the moment I walked in, Mick was incredibly professional, knowledgeable, and attentive.

He took the time to understand what I was looking for in a car and made sure to show me options that fit my needs and budget. Mick's expertise and passion for cars were evident, and he patiently answered all my questions, making the whole process smooth and stress-free.

What stood out the most was Mick's commitment to customer satisfaction. He went above and beyond to ensure I was happy with my purchase, and his friendly demeanor made the entire experience enjoyable.

If you're looking to buy a car, I highly recommend visiting Ford Gates and asking for Mick. He made the car-buying process a pleasure, and I couldn't be happier with my new Ford Focus ST.

Thank you, Mick, and the entire Ford Gates team!

28 de junho de 2024
Opinião espontânea
logótipo da Gates Automotive

Resposta da Gates Automotive

Hi James. Thank you for leaving the review. We are pleased to hear about your experience with Mick. We will pass on your feedback to Mick and the team at Waltham Cross. Enjoy your Focus ST! Many thanks, Lucy - Gates Ford.

Classificada 5 em 5 estrelas

Shelita helped me find the right car…

Shelita helped me find the right car with exact price range and mileage I was looking for in less than-a week. I couldn't be more satisfied

29 de junho de 2024
Opinião espontânea
logótipo da Gates Automotive

Resposta da Gates Automotive

Hi Carly. Thanks for the feedback! Enjoy your new car. Many thanks, Lucy - Gates Ford

Classificada 5 em 5 estrelas

Thanks to Shelita at Gates St Albans

Thanks to Shelita at Gates St Albans, the whole process from test drive to purchase and after sales help was a smooth and pleasant experience. Her knowledge of the car, professional approach, patience and excellent communication skills make her a real asset to the company. I am happy to recommend her to family and friends Thank you

6 de julho de 2024
Opinião espontânea
logótipo da Gates Automotive

Resposta da Gates Automotive

Hi Gillian. We are happy to hear about you experience at Gates of St Albans with Shelita. Thank for leaving this review and recommendation. Kind regards, Lucy - Gates Ford.

Classificada 5 em 5 estrelas

Went to part exchange my car and was…

Went to part exchange my car and was looked after by Lewis Baldwin who was superb. He was a pleasure to deal with and extremely helpful throughout the whole process. I cannot recommend him enough.

26 de junho de 2024
Opinião espontânea
logótipo da Gates Automotive

Resposta da Gates Automotive

Hi Jayne. Thank you for leaving a review. We are pleased to hear about your experience with Lewis, we will pass on the feedback to him. Many thanks, Lucy - Gates Ford.

Classificada 5 em 5 estrelas

Such a brilliant experience at Gates…

Such a brilliant experience at Gates (Woodford). I am not one to leave reviews - however after purchasing my dream car through this showroom, I felt compelled to do a write up!
Ryan Brown was a absolute treasure who supported me step by step through the process of car buying. There was no pressure and no hard sales talk!! The whole experience was surprisingly smooth and staff so friendly and professional.
A big thank you Ryan....I am so delighted with my purchase!!

1 de junho de 2024
Opinião espontânea
logótipo da Gates Automotive

Resposta da Gates Automotive

Hi Sandra,

Thank you for leaving this fantastic 5 star review and for mentioning Ryan, I will ensure this is passed on to him and the management team at Gates of Woodford!

I hope you are enjoying your new car!

All the best,
Alison - Gates Ford.

Classificada 5 em 5 estrelas

My wife and I went to Gates of Woodford…

My wife and I went to Gates of Woodford Green to purchase a Ford Focus and Ryan was extremely approachable and very helpful in understanding our needs. We got the car we wanted and had great customer satisfaction experience.

7 de junho de 2024
Opinião espontânea
logótipo da Gates Automotive

Resposta da Gates Automotive

Thank you for providing this wonderful feedback about your experience at Gates of Woodford. We look forward to meeting you again in the future. Take care, Alison - Gates Ford.

Classificada 5 em 5 estrelas

We went into our local Gates to source…

We went into our local Gates to source a Ford Kuga. Ryan quickly and efficiently understood our preferences and took us through the options available at the branch.uhfortunately, the one we wanted came up as just sold remotely! However, Ryan calmly sourced one at another branch not too far away of a slightly different shade, which I bought.
I was very impressed by Ryan's calm but super efficient demeanour. A young man with a class act!

24 de maio de 2024
Opinião espontânea
logótipo da Gates Automotive

Resposta da Gates Automotive

Hi John. We are very pleased to hear about your experience with Ryan at Gates of Woodford. Thank you for taking the time to leave the review and we look forward to welcoming you again in the future. Enjoy your new car! Kind regards, Lucy - Gates Ford.

Classificada 5 em 5 estrelas

My experience at Gates has been great

My experience at Gates has been great, solely due to Ryan Brown. Nothing was ever too much for him, he went out of his way to help me find the right car for me. Endless weeks of discussions, car options, me being indecisive or not quite sure, he did not pressurise and met my needs, being kind, patient, polite and really authentic throughout! Thank you so much!!

1 de junho de 2024
Opinião espontânea
logótipo da Gates Automotive

Resposta da Gates Automotive

Hi Kathleen. Thank you for taking the time to leave a review. We are happy to hear you about your experience with Ryan, we will pass on the feedback to Ryan and the team at Woodford.
Kind regards, Lucy - Gates Ford.

Classificada 5 em 5 estrelas

I have had terrible history with gates

I have had terrible history with gates, Ryan has completely restored my faith in your company. He is a lovely, polite young man who does not pressure whatsoever like many do. He treated myself and wife with the loveliest respect and answered all questions we asked ( even the silly ones) he is a credit to the company and he has made my upgrade journey very easy. Ellie fellows

1 de junho de 2024
Opinião espontânea
logótipo da Gates Automotive

Resposta da Gates Automotive

Hi Ellie, thank you for taking time to leave this five star review, we really appreciate your feedback! We will pass on this onto Ryan. We look forward to seeing you again in the future. Kind regards, Lucy - Gates Ford.

Classificada 5 em 5 estrelas

Had a great experience with Ryan at…

Had a great experience with Ryan at Gates of Woodford. He was super friendly, relaxed and didn’t put any pressure on us to buy. He was helpful and knowledgeable about all the vehicles he showed us and gave us a good deal on our old car. Thanks for making it so easy Ryan.

1 de junho de 2024
Opinião espontânea
logótipo da Gates Automotive

Resposta da Gates Automotive

Hi Jo, thank you for your 5 star review. We are pleased to hear that you received excellent customer service from Ryan. We look forward to welcoming you back in the future. Best wishes, Lucy - Gates Ford

Classificada 5 em 5 estrelas

Had a great experience with Juhel Ahmed

Had a great experience over last week with Junel Ahmed. He was kind and understanding, took time to answer all our questions and support us to make the right decision when buying our new car. I felt safe and confident with Juhel. I was able to go away and make a decision in my own time, without feeling rushed or pressured. I would definitely recommend Juhel with support of advice on purchasing or hiring a vehicle. I will look forward to dealing with Juhel in the future.

31 de maio de 2024
Opinião espontânea
logótipo da Gates Automotive

Resposta da Gates Automotive

Hi Abby. Thank you for taking the time to leave this fantastic review! We are very pleased to hear that you had a such appositive experience with Juhel, the feedback will be passed onto him. Kind regards, Lucy - Gates Ford.

Classificada 5 em 5 estrelas

Ford gates- Matt Simmonds

Matt who sold me my car was incredibly friendly and nothing was too much to ask! He manage to match my budget and the communication throughout was great. Wasn’t the first time Matt sold me a car and it certainly won’t be the last as he has been amazing in all aspects and I am incredibly grateful for the service he has provided! Super friendly and all round really helped to find what I was looking for within my budget range and communicating throughout and staying past his shift to make sure I got the car. So appreciative! Thanks again Matt!!

30 de maio de 2024
Opinião espontânea
logótipo da Gates Automotive

Resposta da Gates Automotive

Hi Kaitlyn, thank you for taking the time to write this excellent 5 star review. I'm delighted to hear that your experience for purchasing a vehicle from Matt at Gates of Stevenage FordStore went smoothly. I will pass your kind comments on to Matt and the rest of the team. Kind regards, Lucy - Gates Ford.

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