Genie Clean Opiniões 

67
TrustScore: 3.5 em 5

3,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I bought the Main Character Bundle from TikTok and honestly, I’ve had such a positive experience with Genie Clean. It arrived within about four days, so I had absolutely no issues with delivery.... Ver mais

Classificada 1 em 5 estrelas

Toxic never had any other issues with oven cleaners Left a review on another site only to be advised I can reply to their reply privately! Clean ya oven I advised it made me cough... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

I absolutely swore by these products a while back, however I feel the quality has changed, and if your not careful you can see visible white marks once you've washed your floors, oven ect. and overal... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

An amazing cleaning brand & company, they are constantly giving back to people (they’ve just won an award for best business for giving back at the York mix awards) the cleaning products are absolutely... Ver mais

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Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

67 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 87% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,7

Todas as opiniões

(67)

62 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

⭐️⭐️⭐️⭐️⭐️

Even though my order took a little time to arrive I can not thank the genie team enough for the response I received
Communication via the Facebook page is amazing super quick response.
Mine and my sisters order has arrived and I would happily wait again these products are outstanding they really do the work for you highly recommend
Well done team and to the amazing lady via Facebook outstanding customer service ⭐️

10 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I first ordered the offer bundle for…

I first ordered the offer bundle for £35 the Brazilian Bon Bon room spray is to die for 🥰 it smells amazing and the smell lasts so long! After trying out the products like grease be gone, the floor cleaner and the other bits I got in the bundle I just had to try more because they were amazing so I ordered the room cleaner and descaler and I cannot recommend enough! The delivery is fast and all the products make cleaning so much easier! Genie clean is my new go to for my cleaning products I absolutely love them and I am now hooked! I have even suggested the oven cleaner to people I know with businesses!

7 de fevereiro de 2026
Opinião espontânea
logótipo da Genie Clean

Resposta da Genie Clean

And you my dear are the reason we do genie thanks so much xxx

Classificada 5 em 5 estrelas

100% recommend the genie clean products

I Really love the genie clean products. Had no problems receiving my orders. I have ordered loads of products and the delivery been extremely quick. I really like the smell of the room cleaner, the oven cleaners amazing and so is grease be gone i love the Brazilian bon bon floor cleaner it smells amazing. Ive stocked up on the floor cleaner and the washing up liquid. The washing up liquid amazing pots are shiny and you dont need to use much. Ive had so many comments about how nice and shiny my kitchen looks. Will be ordering again and definitely recommend these products 100%. Can't wait to try some new things ive brought.

19 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing products,very impressed.

Amazing products! Smell beautiful and gives a next level clean feeling exactly like you see in the videos.I have used several from the range and they have all impressed.No issue with any order I received all came perfect,quick and packaged with care. Highly recommend.

16 de janeiro de 2026
Opinião espontânea
logótipo da Genie Clean

Resposta da Genie Clean

Thank you so so much for this review really means a lot to us as a family and all the genie team thank you from Claire aka mama genie

Classificada 5 em 5 estrelas

Genie-clean products

Genie-clean wow all these products i have used so far are amazing I've used clean ya oven and results were amazing like a brand new cooker again all just wiped with a micro fiber cloth didn't have to scrub at all then I used grease be gone on my kitchen and this product was fantastic took all grease off tops of cupboards effortlessly again just using a cloth to wipe and also the scale it down used this on my kettle as I tried home remedies and ended up with stubborn burnt looking stuff at bottom of kettle I sprayed it when I was going to work at 1.30 came home at 10.30 to a sparkling base didnt even need to wipe had to rinse kettle thouroghly to get excess solution out and last thing is the floor cleaner its super concentrated so u dont need loads I've washed my floors with it the 1st thing I used it on was my wheelie bins and used a outside brush like i isually do but no physical scrubbing was needed all dirt came off effortlessly and bins looked like new again and smelt of sherbert lemons thanks genie love your range its a pity you cant load pics on here because before and after shiw how great the products are

7 de janeiro de 2026
Opinião espontânea
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Resposta da Genie Clean

Firstly thank you so much for taking the time to write that lovely review , it really means the world to us . We are so happy you love our products, we are a family run business and we all get so moved by our lovely customers thank you so much from Claire aka mama genie xxxx

Classificada 1 em 5 estrelas

Oven cleaner is poor

Oven cleaner is poor, really over powering toxic smell. This will work on surface level grease only, anything deeper needs scrubbing / scraping still. Tried the same area 4 times and still did not lift - Tik tok videos are very deceiving!

13 de janeiro de 2026
Opinião espontânea
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Resposta da Genie Clean

Sorry you feel the oven cleaner is misleading , please can you email me claire@genie-clean.co.uk with photos of the surface you are trying to clean as our oven cleaner has sold over 21,000 on TikTok alone with 4.7 star review . And even higher on other platforms , look forward to you email and I can assist and advice you on cleaning your oven thanks claire

Classificada 5 em 5 estrelas

Not received my order yet.can only…

Not received my order yet.can only enail.no contact number. I have sent several emails.stil not telling me when I will receive.
Will update .if I finally get my order

Ordered on 28th December...

UPDATE....I HAVE RECEIVED EMAIL CONFIRMING MY ORDER HAS BEEN DISPATCHED .
WILL WRITE REVIEW WHEN RECEIVED .Hopefully a positive review .looking forward to using these products ...

OMG. Amazing products.arrived today. Sprayed and then wiped radiator .that i knew would take ages to clean..this stuff took it off instantly. I didnt even let it soak in.
Delivery took a while. I know christmas has just been.
Be so much better if delivery didnt take so long.
Yes .I definitely will be buying more ..
Gone from 1 star rating to 5

8 de janeiro de 2026
Opinião espontânea
logótipo da Genie Clean

Resposta da Genie Clean

Hi Linda so sorry about this please email myself claire@genie-clen.co.uk we are having tec issues with the email addresses so sorry , however I can look in to this asap for you . Many thanks

Classificada 1 em 5 estrelas

Don't waste you time or money…

Placed an order over a month ago nothing received. Emailed customer services several time and nothing. Link to track delivery expired so no idea if its been shipped or still waiting. Seems everyone has the same problem with their customer services.

23 de dezembro de 2025
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Resposta da Genie Clean

Hi Nigel we are so sorry that the issue with our email has effected you please email claire@genie-clean.co.uk I can sort this asap
Hi Nigel I have reached out to you to request more info , not yet had a response so unfortunately I cannot sort the issue out until I get the info thanks

Classificada 5 em 5 estrelas

Reviews on products

I ordered a few things floor cleaner the room cleaner . Fairy liquid and another to tackle grease grime etc .. I have to say I found them pretty effective they are a new business and I’m all for supporting new business .. few hiccups with delivery to begin with but got resolved with one of the ladies on watts app .. I will be ordering again very good products

22 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I think Ive tried every cleaning…

I think Ive tried every cleaning product in the range, they are all outstanding but the "clean ya oven" wow! It literally does exactly what it says, sprayed it on left for half an hour and it grease and grime just wiped off! Very happy! Best of all you don't need much of it so a £10 bottle will last me for months and months, highly recommend all the products but the oven cleaner without a doubt is the best on the market ☺️

18 de dezembro de 2025
Opinião espontânea
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Resposta da Genie Clean

So kind you took the time to write a nice review liz thank you so very much really means a lot.

Classificada 2 em 5 estrelas

Disappointed

Placed an order 17 days ago still not received it. I have email customer service team they did reply saying they will get In touch with the team and message me back within 3 days still nothing 😫 come on guys what’s going on ????
I wish I could leave a bad review on the product but I can’t because it’s great!!! This is my second order. so I can only assume it’s the fulfilment team come guys!!

1 de dezembro de 2025
Opinião espontânea
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Resposta da Genie Clean

Hi so sorry you have encountered this please email claire@genie-clean.co.uk I can sort this asap for you , again issues with email delivery have caused so many issues thanks claire

Classificada 1 em 5 estrelas

No stars.

Have been ordering for ages and recently had nothing but issues with my orders (damaged or missing products) delivery taken over 3/4weeks, customer service is non existent have emailed more then twice since the 21st of November and all have been ignored still nothing to now. Grease be gone and scale it down has started affecting my skin and also the wax melts are not lasting for more then 1 burn. As much as I like some of the products I won’t be ordering again quick enough to take peoples money but don’t want to deal with any customer enquiry’s or issues and just void emails but continue promoting to take peoples money, I’ve seen others waiting well over 6 weeks and have gone to trading standards over this.

17 de dezembro de 2025
Opinião espontânea
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Resposta da Genie Clean

Hi Lou sorry for your issues with customer services I can assure you you are not being ignored at all , please can you confirm which emails you have been sending theese too as there is an issue as people are emailing a old dormant email address the correct address is customerservices@genie-clean.co.uk
All our products are manufactured in uk and have the legal requirements on the labels , with any product even beauty products and cleaning products can cause irritation to skin as stated on label hence why gloves should be worn.The delay in shipping has been down to the Christmas season and is part and parcel of this time of year unfortunately as it’s so upsetting for us , but hopefully all back to our usual 48 hours next week. Hope this clears up your issues please reach out to us at customer services many thanks

Classificada 5 em 5 estrelas

Great products!

Had a blip with my delivery which I bought for my Mum…carrier issue not Genie Clean…emailed and was sorted within 48 hrs and replaced without an issue(Thank You).
Products are fab… I tried the glass cleaner out of Mums…THE best ever! So happy I have now ordered for me this time.

3 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing company this is the 3rd time of…

Amazing company this is the 3rd time of ordering and I received my items on Friday but unfortunately one of them had leaked I contacted them straight away with a quick response I and a couple emails back or fourth this matter was resolved quickly I could have had a credit or a replacement I asked for a replacement and this has been done for me straight away fantastic customer service highly recommend to anyone who would like to try new cleaning products all of their products are amazing

7 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Love these products

Love these products! Tried their wax melts for the first time and wow they are amazing 🤩 the smell. No going back on these now. Best I’ve used, and I use a lot, I have a whole drawer full of wax melts 🤣 Love the room cleaner another amazing product and the grease be gone. The oven cleaner I didn’t really get on with but I’m impatient and don’t think I left it long enough so I’m going to give it another go. Amazing products though. I had some issues with orders and delivery’s recently and customer service wasn’t great until Claire got involved, she was amazing and showed me that they do care about their customers. So thank you Claire. I will definitely keep ordering.

30 de novembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

This is a scam company

This is a scam company. Never received my order. After 2 emails company stopped replying to any of my messages. This is a bigus company

1 de dezembro de 2025
Opinião espontânea
logótipo da Genie Clean

Resposta da Genie Clean

Good evening Sarah ,did you email customersservices@genie-clean.co.uk or claire@genie-clean.co.uk we can help , as all emails to theese are answered within 5 working days sorry for your inconvenience

Classificada 3 em 5 estrelas

Only giving 3 stars not because of the…

Only giving 3 stars not because of the products they are very good, except maybe the wax melts not being very strong but the cleaning products are very good and do what they claim. My issue is with the people who pack the orders and customer services. Too often you won’t receive all of your ordered paid for items then you have to go through customer services who’s responses are unprofessional using inappropriate wording then having to prove your missing items by taking photos of something you don’t have so if and at this point it’s a big IF I order from their website in future I will video the unpacking and recommend others to do the same, it’s safer to order through TikTok as you can contact TikTok if you don’t get anywhere.

20 de novembro de 2025
Opinião espontânea
logótipo da Genie Clean

Resposta da Genie Clean

Good evening please confirm you are emailing the correct email ? Customer services@genie-clean.co.uk alternatively claire@genie-clean.co.uk we will endeavour to solve your issue asap .

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