I bought the Main Character Bundle from TikTok and honestly, I’ve had such a positive experience with Genie Clean. It arrived within about four days, so I had absolutely no issues with delivery.... Ver mais
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Leia as opiniões dos outros
Toxic never had any other issues with oven cleaners Left a review on another site only to be advised I can reply to their reply privately! Clean ya oven I advised it made me cough... Ver mais
A empresa respondeu
I absolutely swore by these products a while back, however I feel the quality has changed, and if your not careful you can see visible white marks once you've washed your floors, oven ect. and overal... Ver mais
A empresa respondeu
An amazing cleaning brand & company, they are constantly giving back to people (they’ve just won an award for best business for giving back at the York mix awards) the cleaning products are absolutely... Ver mais
A empresa respondeu
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 87% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
⭐️⭐️⭐️⭐️⭐️
Even though my order took a little time to arrive I can not thank the genie team enough for the response I received
Communication via the Facebook page is amazing super quick response.
Mine and my sisters order has arrived and I would happily wait again these products are outstanding they really do the work for you highly recommend
Well done team and to the amazing lady via Facebook outstanding customer service ⭐️
I first ordered the offer bundle for…
I first ordered the offer bundle for £35 the Brazilian Bon Bon room spray is to die for 🥰 it smells amazing and the smell lasts so long! After trying out the products like grease be gone, the floor cleaner and the other bits I got in the bundle I just had to try more because they were amazing so I ordered the room cleaner and descaler and I cannot recommend enough! The delivery is fast and all the products make cleaning so much easier! Genie clean is my new go to for my cleaning products I absolutely love them and I am now hooked! I have even suggested the oven cleaner to people I know with businesses!

Resposta da Genie Clean
100% recommend the genie clean products
I Really love the genie clean products. Had no problems receiving my orders. I have ordered loads of products and the delivery been extremely quick. I really like the smell of the room cleaner, the oven cleaners amazing and so is grease be gone i love the Brazilian bon bon floor cleaner it smells amazing. Ive stocked up on the floor cleaner and the washing up liquid. The washing up liquid amazing pots are shiny and you dont need to use much. Ive had so many comments about how nice and shiny my kitchen looks. Will be ordering again and definitely recommend these products 100%. Can't wait to try some new things ive brought.
Amazing products,very impressed.
Amazing products! Smell beautiful and gives a next level clean feeling exactly like you see in the videos.I have used several from the range and they have all impressed.No issue with any order I received all came perfect,quick and packaged with care. Highly recommend.

Resposta da Genie Clean
Genie clean your oven
Fantastic product used the clean your oven on the extractor fan spray left for about an hour rinsed of and as good as new .
Genie-clean products
Genie-clean wow all these products i have used so far are amazing I've used clean ya oven and results were amazing like a brand new cooker again all just wiped with a micro fiber cloth didn't have to scrub at all then I used grease be gone on my kitchen and this product was fantastic took all grease off tops of cupboards effortlessly again just using a cloth to wipe and also the scale it down used this on my kettle as I tried home remedies and ended up with stubborn burnt looking stuff at bottom of kettle I sprayed it when I was going to work at 1.30 came home at 10.30 to a sparkling base didnt even need to wipe had to rinse kettle thouroghly to get excess solution out and last thing is the floor cleaner its super concentrated so u dont need loads I've washed my floors with it the 1st thing I used it on was my wheelie bins and used a outside brush like i isually do but no physical scrubbing was needed all dirt came off effortlessly and bins looked like new again and smelt of sherbert lemons thanks genie love your range its a pity you cant load pics on here because before and after shiw how great the products are

Resposta da Genie Clean
Oven cleaner is poor
Oven cleaner is poor, really over powering toxic smell. This will work on surface level grease only, anything deeper needs scrubbing / scraping still. Tried the same area 4 times and still did not lift - Tik tok videos are very deceiving!

Resposta da Genie Clean
Not received my order yet.can only…
Not received my order yet.can only enail.no contact number. I have sent several emails.stil not telling me when I will receive.
Will update .if I finally get my order
Ordered on 28th December...
UPDATE....I HAVE RECEIVED EMAIL CONFIRMING MY ORDER HAS BEEN DISPATCHED .
WILL WRITE REVIEW WHEN RECEIVED .Hopefully a positive review .looking forward to using these products ...
OMG. Amazing products.arrived today. Sprayed and then wiped radiator .that i knew would take ages to clean..this stuff took it off instantly. I didnt even let it soak in.
Delivery took a while. I know christmas has just been.
Be so much better if delivery didnt take so long.
Yes .I definitely will be buying more ..
Gone from 1 star rating to 5

Resposta da Genie Clean
Don't waste you time or money…
Placed an order over a month ago nothing received. Emailed customer services several time and nothing. Link to track delivery expired so no idea if its been shipped or still waiting. Seems everyone has the same problem with their customer services.

Resposta da Genie Clean
Reviews on products
I ordered a few things floor cleaner the room cleaner . Fairy liquid and another to tackle grease grime etc .. I have to say I found them pretty effective they are a new business and I’m all for supporting new business .. few hiccups with delivery to begin with but got resolved with one of the ladies on watts app .. I will be ordering again very good products
I think Ive tried every cleaning…
I think Ive tried every cleaning product in the range, they are all outstanding but the "clean ya oven" wow! It literally does exactly what it says, sprayed it on left for half an hour and it grease and grime just wiped off! Very happy! Best of all you don't need much of it so a £10 bottle will last me for months and months, highly recommend all the products but the oven cleaner without a doubt is the best on the market ☺️

Resposta da Genie Clean
Disappointed
Placed an order 17 days ago still not received it. I have email customer service team they did reply saying they will get In touch with the team and message me back within 3 days still nothing 😫 come on guys what’s going on ????
I wish I could leave a bad review on the product but I can’t because it’s great!!! This is my second order. so I can only assume it’s the fulfilment team come guys!!

Resposta da Genie Clean
No stars.
Have been ordering for ages and recently had nothing but issues with my orders (damaged or missing products) delivery taken over 3/4weeks, customer service is non existent have emailed more then twice since the 21st of November and all have been ignored still nothing to now. Grease be gone and scale it down has started affecting my skin and also the wax melts are not lasting for more then 1 burn. As much as I like some of the products I won’t be ordering again quick enough to take peoples money but don’t want to deal with any customer enquiry’s or issues and just void emails but continue promoting to take peoples money, I’ve seen others waiting well over 6 weeks and have gone to trading standards over this.

Resposta da Genie Clean
Great products!
Had a blip with my delivery which I bought for my Mum…carrier issue not Genie Clean…emailed and was sorted within 48 hrs and replaced without an issue(Thank You).
Products are fab… I tried the glass cleaner out of Mums…THE best ever! So happy I have now ordered for me this time.
Wow beautifully packaged and does the…
Wow beautifully packaged and does the job to. I have never been happier opening up a package.
Amazing company this is the 3rd time of…
Amazing company this is the 3rd time of ordering and I received my items on Friday but unfortunately one of them had leaked I contacted them straight away with a quick response I and a couple emails back or fourth this matter was resolved quickly I could have had a credit or a replacement I asked for a replacement and this has been done for me straight away fantastic customer service highly recommend to anyone who would like to try new cleaning products all of their products are amazing
Professional Cleaner Main Go-To Products
I am a professional cleaner and Genie are my main go-to products. I love the scents and results
I buy the product regularly and my clients also love them
Love these products
Love these products! Tried their wax melts for the first time and wow they are amazing 🤩 the smell. No going back on these now. Best I’ve used, and I use a lot, I have a whole drawer full of wax melts 🤣 Love the room cleaner another amazing product and the grease be gone. The oven cleaner I didn’t really get on with but I’m impatient and don’t think I left it long enough so I’m going to give it another go. Amazing products though. I had some issues with orders and delivery’s recently and customer service wasn’t great until Claire got involved, she was amazing and showed me that they do care about their customers. So thank you Claire. I will definitely keep ordering.
This is a scam company
This is a scam company. Never received my order. After 2 emails company stopped replying to any of my messages. This is a bigus company

Resposta da Genie Clean
Only giving 3 stars not because of the…
Only giving 3 stars not because of the products they are very good, except maybe the wax melts not being very strong but the cleaning products are very good and do what they claim. My issue is with the people who pack the orders and customer services. Too often you won’t receive all of your ordered paid for items then you have to go through customer services who’s responses are unprofessional using inappropriate wording then having to prove your missing items by taking photos of something you don’t have so if and at this point it’s a big IF I order from their website in future I will video the unpacking and recommend others to do the same, it’s safer to order through TikTok as you can contact TikTok if you don’t get anywhere.

Resposta da Genie Clean
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