Genius Parts Opiniões 

80
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Most of it went well. The item was correct and even the shipping time was fine (given that the part wasn't in stock at the time). The only remark I have is the packaging; they could have added a littl... Ver mais

Classificada 5 em 5 estrelas

⭐️⭐️⭐️⭐️⭐️ – Excellent Service & Genuine Part Ordered a Genuine HP Spectre 14-EA Thermal Heat Sink Fan from Genius Parts and couldn’t be more impressed. The entire order process was handled quick... Ver mais

Classificada 5 em 5 estrelas

found a fairly rare part on there for a comparably low price, was genuinely surprised by the quality, also packaged well. delivery was timely and as expected considering the distance. will order again... Ver mais

Classificada 5 em 5 estrelas

I had tried to find the part I ordered all over the Internet, and even when the company had no stock they back ordered the part from HP and kept me well informed about the part shipment and availabili... Ver mais

Informações sobre a empresa

  1. Fabricante de hardware de computadores

Escrito pela empresa

With a passion for innovation and a commitment to quality, we set out to provide customers with genuine Lenovo, HP, Asus, Samsung, Dell, and Acer products and parts.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

80 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(80)

39 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

This company is very professional…

This company is very professional friendly polite they sorted out the part I needed, processed my order quickly and informed me of the delivery dated, very impressed with the service with No complaints

1 de agosto de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Most of it went well

Most of it went well. The item was correct and even the shipping time was fine (given that the part wasn't in stock at the time). The only remark I have is the packaging; they could have added a little bit more bubble wrap or something, and/or maybe a better box. The box got completely smashed during shipping. Luckily the item is thin, flat and bendy so it ended up undamaged. Please, give the box and wrapping a little bit more thought.

21 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

Genuine part at a reasonable price and quick delivery. Informed on the status of the order all the way up to it entering Royal Mail system.

30 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Truly reliable team

Every order I’ve placed with you has been handled with care, speed, and genuine attention.
Thank you for being one of the few trusted stores I can truly rely on!

28 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible attitude and still awaiting refund.

I purchased a palm assembly/ base from this company on 7th May and despite giving full correct part details , they sent the wrong part several days later. This cost £98 and I sent email to say this was incorrect part they then apologised for this stating a full refund would be given. I have sent a reminder as I returned this and still chasing a refund over 2weeks later. This has caused major inconvenience and I'm still waiting for a refund . Stay away from this company.

7 de maio de 2026
Opinião espontânea
logótipo da Genius Parts

Resposta da Genius Parts

We’re sorry that Kevin was unhappy with his experience.

The part supplied was quoted directly against the serial number originally provided to us (PF4N8KAV) by Kevin, which Lenovo’s database identifies as an IdeaPad 1 15IGL7 (Type 82V7). The part supplied was therefore the correct palmrest assembly for the machine identified by that serial number.

After receiving the item, Kevin advised that the laptop was actually an IdeaPad 3 15IAU7 (82RK), which requires a different part altogether, and not the same machine as first stated. As soon as this was brought to our attention on 20th May, we provided a prepaid return label free of charge and confirmed that a full refund would be issued upon return of the item.

Royal Mail tracking shows the returned item was delivered back to us on 26th May, at which point the refund was processed the same day. The period between us providing the prepaid return label and processing the refund was therefore 6 days, including a bank holiday weekend.

We appreciate the inconvenience caused and are pleased that the matter was resolved with a full refund. We've tried reaching out to Kevin, but he has not responded.

Classificada 5 em 5 estrelas

good experience

found a fairly rare part on there for a comparably low price, was genuinely surprised by the quality, also packaged well. delivery was timely and as expected considering the distance. will order again!

20 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

This was the great experience ever

This was the great experience ever, by any company: I have had a technical question handled and a spare part located and proposed and bought on the same day. Followed by a despatch of the spare part the following morning. Absolutely superb service!

23 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

Excellent service! I found what I needed. Everything went smoothly! I highly appreciate the help and support that I got from Jamie Applegate! The shipping was a bit longer, but it was worth it. Thanks a lot!

24 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Non consigliato

Team disponibile e celere per qualsiasi domanda.
Peccato TUTTO il resto
Pacco ordinato il 23 febbraio.
Dal 12 marzo fermo con nessun aggiornamento.
Ad oggi 23 marzo, 30 GIORNI dopo, ancora nulla. Conviene appoggiarsi a società serie per le spedizioni.
Dalla Cina in 2-3 settimana arriva sempre tutto.

Se avete urgenza non ordinate. 1 mese e più per una spedizione.. sempre se arriverà

23 de fevereiro de 2026
Opinião espontânea
logótipo da Genius Parts

Resposta da Genius Parts

Hello Fabio,

Thank you for your review. We are sorry to hear you are unhappy with the experience.

After reviewing your order and our full communication, we can confirm the part was supplied via Acer with a stated handling time of 3 to 5 working days and was dispatched on March 2nd.

Tracking shows the parcel arrived in Italy and has been held with customs in Milano since March 12th. Unfortunately, this stage is managed entirely by the destination country’s customs authority and is outside of our control. During this process, tracking updates are often limited while the item is being assessed.

We can also see that our team responded to your messages throughout, provided updates based on the tracking, and explained the customs process, including advising that the local postal service may contact you if any information or duties are required.

As the parcel remained held, we also offered to resolve the situation by issuing a full refund and opening a claim with the courier.

We fully understand how frustrating delays like this can be, especially when there is urgency, however in this case the delay is not related to dispatch or support, but to the customs process within the destination country.

If you would still like us to proceed with the refund or assist further, please contact us directly and we will resolve this for you as quickly as possible.

Kind regards,
Genius Parts

Classificada 5 em 5 estrelas

I was having trouble getting an HP…

I was having trouble getting an HP graphics adapter and luckily I saw one at Genius Parts. I hadn't used this company before but I had a great experience. The item was delivered quickly and I'll definitely use them again when I'm looking for hard to find parts.

21 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

Ordered a Lenovo 5M11M02573 display assembly from Genius Parts to upgrade my T14 Gen 4 (AMD). Great price from Genius Parts, fast delivery, excellent upgrade for my laptop. Very happy!

23 de outubro de 2025
Classificada 5 em 5 estrelas

Prompt service

I was having massive problems sourcing a touchpad module from every other retailer until I contacted GeniusParts. Within a day from emailing them, they had sourced the part and began the shipping process.

13 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Thunderbolt Flex I/O option card for HP Z2 Mini G4

I had tried to find the part I ordered all over the Internet, and even when the company had no stock they back ordered the part from HP and kept me well informed about the part shipment and availability. This is the second time I have used Genius Parts for difficult to find HP parts and both times I have been able to purchase what I required. I would certainly recommend them as an excellent supplier.

15 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Supplied a rare part promptly and with no fuss.

I was looking for a card reader for an HP desktop. HP's own site was useless - couldn't even tell me the part number, let alone provide it. I eventually found the part number, but it turned out to be rarer than hens' teeth. Finally I found it at Genius Parts, who supplied it promptly, at a fair price and well packed. Highly recommended - I shall no doubt be using them again.

17 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

would recommend

dispatched promptly, packaged very well and the part I ordered was perfect. would use this company again.

8 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Good Genuin Part!!

I orderd from Germany. The part came, it was new and it worked perfectly. It was a spare touchpad wich was very rare to find - and so I was happy to get it in this shop! I took a while to get hands on it, but it was trackable and so i'm satisfied with the delivery, too! Thanks and greetings from Germany!

20 de novembro de 2025

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