German Autocentre Opiniões 25

First class service of my Porsche Panamera for a fraction of the dealer quote. Courtesy car waiting although I didn’t request one, job completed sooner than I requested, all with a friendly and helpful service throughout.

Just come back from German Autocentre today for my EML on dash. They were really honest the current fault was the mass air flow sensor because due to a loose hose and clip. They fixed the hose clip and reset the values of the car hopefully this fixed the problem.

After requesting a quotation for discs and brake pads from a German auto centre, the quote arrived a day later without issue. However, upon reviewing the pricing, it turned out to be only marginally better than what the local Mercedes dealer was offering. When discussing the matter with the dealer, they pointed out a compelling benefit: Mercedes Sheffield includes 12 months of free roadside assistance with any repair, regardless of the cost.

This highlights a significant advantage in favor of the main dealer. Not only do you get the assurance of genuine parts and the expertise of a trusted service provider, but you also receive added value at no extra cost. In this case, the combination of competitive pricing and complimentary roadside assistance makes the dealer's offer a far superior choice overall. I tried them a year ago but there was no reply perhaps that would have been better in this case.
Thank you for your prompt response. I think your reply outlines your priorities perfectly if you want cheapness use German auto is the one for you. save the one-year-old BS
Estimate Details
Estimate No: EST133306
Valid From: 23 Nov 2024 15:39
Expiry Date: 23 Dec 2024 18:00

Thank you for your response. I’m disappointed to see that you feel my feedback is unjustified, especially since I’ve made an effort to express my concerns honestly. I understand running a business is difficult, but as a customer, I also expect to be treated fairly and with respect when voicing my experience.

I did indeed leave a review based on my perception of the value offered, and I stand by my opinion. I do not believe I’ve been malicious or petty, but rather that I was giving constructive feedback based on my experience with your service. My goal was never to target your business specifically but to share my genuine perspective.

As for the comparison with other garages, I would expect each business to offer competitive pricing and value based on its own merits. My decision not to return to your garage wasn’t intended as a personal attack; it was simply a reflection of what I felt was the best option for my needs.

I respect your request not to contact your garage for future work, and I will, of course, respect that boundary. I would hope that in the future, all feedback—positive or negative—is met with an open mind, as it can help improve services for everyone.

Brilliant service from start to finish. Took my car with a fault. Diagnosed and fix and picked up the next day. Thanks guys/ gals

Water leak fixed on our mini in a very organised way. Kept us fully in touch with what they were doing and their approach to the problem. Made us fully aware of any costs along the way. Over joyed that this has been fixed and can only recommend their excellent service and technical knowledge.