German Autocentre Opiniões 24

I brought the car to GAC in mid April for review of an engine rattle together with the EPC and engine management lights, which I suspected were timing-chain related. You diagnosed a stretched timing chain that had jumped, quoted £2,300 for a full replacement, and I approved that work on the clear understanding that it would resolve the symptoms I presented with.
After the timing chain was replaced, you confirmed the timing was now correct and the main engine management light was off — yet the rattle persisted exactly as before, and the EPC light comes on intermittently. At that point, you advised replacing the cam bridge gauze (which you inspected and said was faulty), and I reluctantly approved the additional £500 which i had to borrow, because I needed the car urgently and trusted your expertise as a German car specialist.
Despite that second intervention, the rattle has not been resolved. You then suggest the inlet camshaft “might” need replacing for a further £2,000. At this stage I declined any more work, as the original problems have not been fixed after £2,900 spent and multiple stages of parts replacement.
While I accept that complex engine issues on these TFSI engines can sometimes reveal additional faults once the primary timing problem is addressed, the core issue I paid to have resolved — the persistent engine rattle and intermittent EPC light — remains as well as the Engine Warning light.. In my view, this goes beyond a reasonable “step-by-step diagnostic approach.” The work carried out has not delivered the repair I was led to expect, and the symptoms that brought the car in are still present.
You have suggested that further work on the vehicle can be done for an additional £1000 which may resolve the issue. Unfortunately, I do not have an inexhaustible amount of funds and had I know the parts cannon approach was going to be adopted from Day 1, I would have taken my business elsewhere. Hindsight is a wonderful thing. If you're a gambling person who likes to roll the dice with your vehicle, by all means chance your luck with this outfit. As for myself, I'm out of pocket to the tune of nearly £3000 with the vehicle as problematic with warning lights lighting up my display as before.
I have no choice but to seek independent legal advice and pursue a formal remedy, which may include a partial refund of the £2,900+ or through the Motor Ombudsman / small claims process. What a bloody headache.

Bought a car this time last year. Customer service was good while going through the buying process.

However, the alloys, front grill and roof bars are peeling with paint. Messaged the contact I bought the car from a couple of times and no response. Expensive car ruined due to poor paintwork.

Absolutely great company, Very professional and cars at very reasonable prices, Staff were very professional, friendly and honest from start to finish

Just been back to Sheffield for some brake pads and badge changing on my X6 always amazing customer service and competitive prices thank you once again to Brett and the team for looking after my vehicle I wouldn’t trust it with anyone else.
Jane & Mick

Excellent service in both meanings of that word. Much better and cheaper than Leeds or Wakefield Skoda after a decade of using them

Enquired about a vehicle I was interested in. Suggested two different days when I was available to view. Also gave details of my vehicle with a view to part exchange and was told someone would be back in touch.

Despite my chasing up via email the company have totally ignored me.
When I raised the issues via WhatsApp I was told my vehicle's part exchange value was too low and of no use to them.

So, instead of suggesting I sell private (with the reasons why) and arrange a viewing date, the company simply decided to ignore me. I have today received an arrogant WhatsApp messages explaining why I was no longer of use to them.

They are so helpful and friendly and I was sat waiting and they kept going to check on the cars progress to give me an update. They went through all the future needs of my car and answered any questions I had. Customer service is great and I won't go to another garage now

Purchased a car online with the assurance that as per distance selling law we have 14 days to return. Car was delivered by a driver which we paid for, once here many faults were spotted but we were told as he was just an independent driver he had to leave to get the train. After numerous phone calls and emails. I have now received an email saying we 'accepted ' the car when delivered so 14 day return does not apply. Spoke to citizens advice and Sheffield trading standards who advised they have to accept the return. Emailed many times with evidence etc. No reply 'Wade' who sent the email can not be reached and only he 'can authorise. Be aware of this company all about the sales and then refuse to follow the law. So disappointing with other good reviews but as always this seems false. AVOID

Rattling noise from son mini, these guys diagnosed immediately costed the repair and when we got the car back it sounds like it’s brand new and drives great.

Big thank you, saved me buying him a new car

Bought a 2022 Q2 from here today and the service from Rob and the team were unparalleled to anywhere else ive ever purchased a car.
From start to finish the process was smooth and easy, Rob was extremely helpful and dealt with everything for me just told me where and what to sign, he turned the car around in an extremely short time frame for me so I was able to pick up when I needed it and drive away completely happy.

Many thanks to Rob and the guys, highly reccomend 10/10

Brett, Gary and the whole team consistently go above and beyond to deliver exceptional service. They always take the time to clearly explain the work needed in advance, stick to their promised timelines, and keep me updated throughout. I recently had my MOT done here and, as always, nothing was too much trouble.

It’s excellent value for money, and if you need to stay mobile, you can book a courtesy car in advance – super convenient. The customer area is friendly and welcoming too – I sometimes bring my laptop and get some work done while I wait if it’s a quick job. Great coffee and Biscoffs are a lovely touch!

I wouldn’t go anywhere else – top-notch service from start to finish.

My mercedes SLC had an array of Fault lights on the dash, Booked Diagnostics, investigation and repair online. Also Annual service and MOT at the same time.Easy to book a date, dropped the car off, very professional, Phoned me with Diagnostics result and process to repair. Completed along with the Service and MOT same day.
Very Happy.great service and price.

Really pleased! Easy to book online and amend if needed. Receptionist was amazing when I arrived to drop the car and pick it up. Service great ! Price very reasonable. Will definitely return for my service and MOT next year 🤩

I bought a car from German Autocentre last week and I could not be happier. The whole process went so smoothly and everyone I dealt with was so helpful, friendly and efficient. They even gave me a cute little teddy to bring home!! Thank you so much, would definitely recommend. Brilliant customer service 😊

I can absolutely see why German Auto Centre has thousands of great reviews. I was referred by Mr Din at Apollo Prestige to get my Land Rover Range Rover serviced and checked over. From start to finish, the service was outstanding. I dealt with Abbie, Brett, and Steve — all of whom went above and beyond to get everything sorted and kept me fully informed about any issues they found during the health check.

The place is spotless, the team is professional, and they actually take the time to explain things clearly, which I really appreciated. Pricing was, in my opinion, more than fair for the quality of service and peace of mind they deliver.

From now on, I’ll be bringing all my cars here. It's one less stress knowing I’ve found a garage I can genuinely trust. Great work, team!

Recently bought a Kia Sportage from here. I felt welcomed as soon as i walked in to reception. The car was exactly as described re condition, service history etc. I noticed two or three things that needed reassurance (cosmetic really eg, a few scratches). "We'll sort it" they assured me. They did, and they delivered the car when promised. Cannot fault them, special mention goes to Mel in reception and Rob?Trev. First Class!

Took our car for a problem with the injectors, it was dropped at 8am and ready to pick up again at 3.30pm, excellent service, and great price, very efficient & all staff, particularly Matt, extremely helpful, great company to deal with

Staff are first rate.
Prices are reasonable.
Reception area pleasant.

What’s not to like.!!!
MG

I bought my VW Sharan from German Autocentres a few months ago. I was really pleased with the openness and  honesty of the sales staff. They were a million miles from the "del boy used car salesman " type .  The whole operation was extremely polished and professional. Just when it was going so well I got the car home and was disappointed that a few features I expected to be present were missing. I took this up with the dealer expecting some sort of fob off and turning it into a fault on my part. How wrong was I. The Director, Wade, was brilliant. It transpired VW were at fault. Wade has bent over backwards to correct these issues, and done so out of his own pocket. What more can you ask for.  This organisation and the people within it are excellent and I can't recommend them highly enough.  Buy from them with confidence.

First class service of my Porsche Panamera for a fraction of the dealer quote. Courtesy car waiting although I didn’t request one, job completed sooner than I requested, all with a friendly and helpful service throughout.