Germanshop24 Opiniões 215

TrustScore: 3.5 em 5

3,4

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Classificada 5 em 5 estrelas

The new problems with US Customs have made it impossible to get my order from Germany. I was told that I would get a refund but to be patient. After a while I was worried and asked about my refund aga... Ver mais

Classificada 5 em 5 estrelas

I am hopeful that this company will soon achieve its former glory as a reliable supplier of German food specialties. The supply chain disruptions resulted from trade issues that were out of this compa... Ver mais

Classificada 2 em 5 estrelas

I have been a loyal customer of GermanShop24 for years and always loved your selection. However, since the move to the U.S., I've noticed that many of the items I used to enjoy are no longer available... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Order not received due to custom issues which I can understand due to the circumstances but there is no other way to contact the company than calling a service hotline where no one ever responds. It c... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviço de encomenda de comida online
  2. Fornecedor de produtos alimentares

Informação fornecida por diversas fontes externas

GermanShop24 is a family owned business and was founded in 2007 by Stefan Kuehnert - originally as a hobby. We started selling over the internet in September 2007 after setting up the very first version of our online shop. The assortment back then was just about 250 products, but still we got in the first order just 2 days after the initial launch. During the following months, orders slightly increased to 5-6 orders per week and there was not much progress in 2008. In 2009 Katrin Kuehnert joined the team and we started to expand our assortment. At the end of 2009 we offered about 2000 different items - all available to be ordered. Orders also went up in 2009 to about 30 per week. In the years between 2010 and 2015 we nearly doubled our revenue each year and we now have a yearly sales volume of about $1.5 Million making us one of the leading online shops for German food world wide, even though we are specialized in shipping to the US. In 2015 we expended our business and now serving wholesalers in different countries including the US and China. We offer air and sea freight service for wholesalers and take care about fulfilling all legal requirements for the destination countries.


Informações de contacto

3,4

Aceitável

TrustScore: 3.5 em 5

215 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 69% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

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3,4

Todas as opiniões

(215)

24 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Germanshop.24 like the shop around the corner,good job thank you

I ordered a few times and am always very satified with the service. The package arrived on the estimated time and was carefully packed,no damage.All items are with a long expiration date,and have not lost their freshness. Since I live on the other side of Germany, I am so grateful to have found goodies from my childhood. The prices and shipping cost are reasonable.Have to wait until Autumn for my next order, too hot and humid here, but I will order as soon as the weather makes it possible.

16 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service ,can only…

Great customer service ,can only recommend this company to everyone .Ordered with them before and the people are so helpful,.even when my first order pachage was heldup in Costums do to they could not read to good english or german and the ingredients were all in enlish too.This company was a great help with customs and i got my product with no problems .

1 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service at prices about 20%…

Excellent service at prices about 20% lower than Amazon or more. I was excited to find high quality German flour and half baked brotchen which are next to impossible to find in California. The parcel arrived in a couple days and couldn’t be happier. Thank you!

7 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

The Package arrived today

The Package arrived today, quick and everything was well wrapped. It’s easy to order and the prices are fair. Shipping cost reasonable and well worth it. The Brötchen and the wonderful Bread will be on our breakfast table tomorrow morning.
Will definitely order again.

23 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

AMAZING experience!

I couldn't believe how FAST our order got here! FROM GERMANY! Incredible! It was 3 days from the order date! I didn't even know that was possible! This is a great shop! Great communication, prompt shipping (LIGHTNING SPEED!), just great overall! If you miss your German products, this is definitely a great option! And the shipping is totally reasonable! I don't know how they do it!

6 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent Customer Service

I placed an order on May 19, 2025. The next day I realized that I had given the wrong delivery address and send an email to that effect. A couple of hours later I got a phone call from a very helpful gentleman. We got the problem solved. I received my order approximately one week later. I was impressed with the help I got, my order and the delivery date. Thank you again. I will order again.

20 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Happy Costumer

I can highly recommend GermanShop24. Fast delivery,well packed, and even some extra goodies included. For sure my website to order my stuff from Germany to make me and my family happy.

14 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

My initial order was packed and send…

My initial order was packed and send quickly, and it was held up along the way. Upon arrival, only half my order had arrived! I reached out to Germanshop24 and told them my issue. They filed a claim and asked that I tell them the missing items. They then shipped another box with all my missing items. They've always been fair, and reasonable with pricing. This is why they will continue to earn my business!

28 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Fast delivery and more

Fast delivery, well packed - and oh, a couple little goodies included.....
I love my Messmer Tee and look forward to enjoy the other goodies I got for myself and friends......And looking forward to add some good Knorr sauce to my cooking.
Getting ready for ordering some Easter goodies for my son and his family in California. I forwarded your link to them.....of course.
I also recommended Germanshop24 to a German food and goods loving friend here in Michigan. He was stationed in Germany and has fondest memories.

20 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

We have been purchasing Chai Latte from…

We have been purchasing Chai Latte from Germanshop24 for about 5 years. They have never disappointed us with either outstanding service or fantastic product. their packaging is superb and the delivery time surpasses most of the American companies and their shipping costs are usually less than American shipper charges. this is a quality company, and we highly recommend them notwithstanding Trump's threat of his ridiculous tariffs.

8 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Beyond good customer experience,so…

Beyond good customer experience,so professional.
We where extremely satisfied with all,thank you for preparing and packing everything inside the package so well.
Highly recommend from us.

4 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Just want to thank everyone at…

Just want to thank everyone at Germanshop24 for providing me years of comfort foods and enjoyment. I placed an order on a Monday, and from Dresden, it was on my doorstep in four days. The orders are always packed with care and there’s always a fun little surprise. If you ever lived in Germany and are now stuck in the USA - this is the place for a taste of “home”!

22 de janeiro de 2025
Opinião espontânea

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