Germanshop24 Opiniões 215

TrustScore: 3.5 em 5

3,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The new problems with US Customs have made it impossible to get my order from Germany. I was told that I would get a refund but to be patient. After a while I was worried and asked about my refund aga... Ver mais

Classificada 5 em 5 estrelas

I am hopeful that this company will soon achieve its former glory as a reliable supplier of German food specialties. The supply chain disruptions resulted from trade issues that were out of this compa... Ver mais

Classificada 2 em 5 estrelas

I have been a loyal customer of GermanShop24 for years and always loved your selection. However, since the move to the U.S., I've noticed that many of the items I used to enjoy are no longer available... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Order not received due to custom issues which I can understand due to the circumstances but there is no other way to contact the company than calling a service hotline where no one ever responds. It c... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviço de encomenda de comida online
  2. Fornecedor de produtos alimentares

Informação fornecida por diversas fontes externas

GermanShop24 is a family owned business and was founded in 2007 by Stefan Kuehnert - originally as a hobby. We started selling over the internet in September 2007 after setting up the very first version of our online shop. The assortment back then was just about 250 products, but still we got in the first order just 2 days after the initial launch. During the following months, orders slightly increased to 5-6 orders per week and there was not much progress in 2008. In 2009 Katrin Kuehnert joined the team and we started to expand our assortment. At the end of 2009 we offered about 2000 different items - all available to be ordered. Orders also went up in 2009 to about 30 per week. In the years between 2010 and 2015 we nearly doubled our revenue each year and we now have a yearly sales volume of about $1.5 Million making us one of the leading online shops for German food world wide, even though we are specialized in shipping to the US. In 2015 we expended our business and now serving wholesalers in different countries including the US and China. We offer air and sea freight service for wholesalers and take care about fulfilling all legal requirements for the destination countries.


Informações de contacto

3,4

Aceitável

TrustScore: 3.5 em 5

215 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 69% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,4

Todas as opiniões

(215)

24 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Jacobs Kronung Balanced Blend

We received our order of Jacobs Kronung Balanced coffee - the price was fantastic and it shipped and arrived on time. Grateful we can enjoy so many wonderful products from Germany!

20 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Just received my package

Just received my package. We really needed a pick me up following the US elections. Thanks for the careful packing, everything arrived in perfect condition. We love ordering from your store. You carry all of our favorite treats that we had when we've lived in a visited Germany. Will definitely order again. Thank you so much

22 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Order #135528 am 9 September aufgegeben…

Order #135528 am 9 September aufgegeben ... und bezahlt ... bis her ist noch nichts angekommen ... kein Rückzahlung ... kein gar nichts ... Schade

Nachtrag

Die hier angezeigte Antwort ist ein gutes Beispiel für die Inkompetenz und Arroganz dieses Unternehmens. Offensichtlich unfähig Versandpapiere korrekt auszufüllen, wälzen sie die Verantwortung auf den Kunden ab.

Inzwischen habe ich vergleichbare Produkte bei einem niederländischen Unternehmen bestellt und die Waren ohne Probleme erhalten.

8 de setembro de 2024
Opinião espontânea
logótipo da Germanshop24

Resposta da Germanshop24

Order has been shipped on 09/11/24, just 2 days after the order has been placed FedEx Tracking number 279353430910. FedEx tried to reach out to customer to clear customs. No response from customer, nor did customer reach out to us in order to solve the issue, so the package was returned.
It is the responsibility of the customer to take action if there are any clearance delays. Since the customer did not react, there is nothing we can do at this point. Also, complaining almost 2 month after placing an order makes no sense at all. Why didn't the customer reach out earlier, since the expected delivery date was mid of September!

Classificada 5 em 5 estrelas

A great place to get German foods and items!!!!

We truly enjoy ordering our German foods and items from Germanshop24. We have placed several orders and each one was turned around quickly and each one was carefully packed. There is a super large variety of items to choose from and at a very fair price. If you are missing a taste of the old country, order from Germanshop24!

2 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Long-term happy customer

I've been ordering from this store for years and always had a perfect experience. I'm grateful they exist as I often get homesick for specific German foods and they help me bridge the time between visits home.

9 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Best Online shop eveeer!!

Best Online shop eveeer!!! Shopping here for 2 years now and never got disappointed very friendly costumer service i live in the usa and always get my order correct on time fast shipping i recommend Germanshop24 for this who didnt try u want get disappointed

27 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great products

Great products, prices and excellent customer service. I have been ordering from Germanshop24 for years. Their product is priced better than other sellers and merchandise is always very fresh. I recently had a damaged in transit issue and they quickly resolved the matter to my complete satisfaction. I highly recommend this company.

2 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Awesome customer service at germanshop24

I have ordered for several years from Germanshop24, always wrapped nice, and shipped quickly. On my last order however someone had opened my box (not at customs) and took all the ordered Brötchen out….I had contacted customer service at germanshop24, and they helped in this matter right away. I am very grateful to them and continue to be a customer for years to come!
Thank you to all the people at germanshop24!

1 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

German24 is wonderful

I have ordered my German food several times from the German24 online store. The last shipment was LOST from DHL and German24 promptly replaced everything without questions asked. I love this store and customer service. I will order soon again!!!

25 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent products and service

Excellent products and service. Always the package arrived on estimated date or earlier. FedEx dropped the ball this time, package was in Frankfurt for a week, but once it started to move it was delivered the next day. Always a great pleasure to find most German products we miss from Germany.

2 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Super service

Super service, response time very quickly. Shipment send swiftly. Love the customer service, I order from many German Companies, but Germanshop24, customerservice is outstanding.

28 de março de 2024
Opinião espontânea
logótipo da Germanshop24

Resposta da Germanshop24

Thank you Silvia for your feedback. We appreciate your business. Happy Easter!

Classificada 5 em 5 estrelas

team germanshop24 top of the line

team germanshop24 ist einfach spitze.....mein paket ging verloren und alle haben sich bemueht es ausfindig zu machen - kein erfolg - darauf hin schickte mir the "awesome team" erneut ein paket zu mit den selben waren - ohne charge, nach 14 tage kam tatsaechlich das verloren gegangene paket ebenfalls an, geoeffnet und allen snacks entnommen, der rest wurde im paket gelassen, german 24 lies mich all diese waren kostenlos behalten......ich muss sagen ein 1000% hoch an german24, freundlich hilfsbereit, im staendigen kontakt mit dem kunden und ...ja also weiter bestellen, wer da noch nie bestellt hat, schaut rein sie haben alles was euer herz begehrt, und bei so viel hilfsbereitschafft haben sie sich 5 und noch einige mehrsterne voll verdient. susanne

13 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

excellent customer service

excellent customer service. Axel was timely professional and efficient. Everything was great. I highly recommend their products.

30 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I have purchased from the Germanshop…

I have purchased from the Germanshop before and have always been very happy, and I just received my package today. Everything I ordered came carefully wrapped and fresh. The time from ordering to receiving was very fast. I also love their selections of German product. Their prices are also very reasonable. I certainly will order again from them. Vielen Dank!

10 de janeiro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

A taste of Germany delivered to my…

A taste of Germany delivered to my door. My Stollen arrived fresh and delicious. Only negative thing I can say is DHL shipping was a total disaster. My package sat around here in Indianapolis for over a week due to a worker strike. My package arrived too late for my wife to deliver the chocolate "Katzenzungen" I want to give them for Christmas (she left for Texas 10 hours before the package finally arrived) This wasn't the German shops fault, but I will not order from anyone using DHL. DHL totally dropped the ball, and they were evasive when I called. The German shop however, promised to make things right. They were victims of DHL as well.

19 de dezembro de 2023
Opinião espontânea

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