Service is non existent, no customer support nothing at all. Nowhere to call , no phone number works. this feels like a complete scam.
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Leia as opiniões dos outros
Više puta sam putovala Getbybusom i uvijek sam bila zadovoljna njihovom uslugom.Prilikom zadnje rezervacije karte izuzetno me oduševila usluga osoblja odjela korisničke podrške (Antonela i Natalija) k... Ver mais
A empresa respondeu
Übersichtliche Preis- und Buchungsangabe Bezahlung in Euro Buchungen in Asien werden über 12Go (schlechter Service dort - viel unnötiges Geldabgreifen....) getätigt, läßt sich wohl nicht vermeiden.... Ver mais
A empresa respondeu
Dugo godina kupujem preko servisa,jako pouzdan i brz način kupovine karata. Ove godine smo morali otkazati kartu u zadnji trenutak,poslali smo mail na korisnički službu.Odgovor je stigao brzo i unato... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre GetByBus & GetByFerry
Escrito pela empresa
Welcome to GetByBus.com, your ultimate destination for all your bus travel needs. We offer over 8000+ routes and 70000 + connections to suit your travel needs. Our user-friendly website makes it easy to find the perfect bus route, compare prices, and book your tickets all in one place.
We also provide real-time updates on bus schedules, so you can plan your journey with confidence. Our travel writers and bus enthusiasts offer destination guides and packing tips for an enjoyable trip. GetByBus.com guarantees a safe and secure booking experience, with vetted and reliable bus operators.
Flexible ticket options like mobile tickets and print-at-home tickets, make it easy to travel on your own terms. Start planning your next bus adventure today and book your tickets at GetByBus.com!Informações de contacto
3,4
Aceitável
274 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da GetByBus & GetByFerry
Dear Miss Janine,
Thank you for sharing your feedback. We're sorry if you had a negative experience. If you have any specific concerns or issues you'd like us to address, please let us know so we can assist you accordingly.
Best regards,
GetByBus
Avoid at all costs. Use local tour companies
I booked a ferry from El Nido - Coron. They didn’t issue me a ticket although the money was taken out of my account and was given a reference number. So one day before my trip I contacted customer support asking for my tickets they advised me that they had a system error and couldn’t issue me a ticket and was told they will cancel it and to purchase another ticket from their website again. I told them that I would like them to Issue me a ticket as I have already paid and they told me that they couldn’t help me. So I booked another ticket one day before with Bookaway.com this time paid for it and they issued me tickets one hour before departure they said they have double booked and cancelled my ticket. I went to a local tour company and they issued me a ticket straight away. Stay away from Bookaway.com, 12Go, GetByBus, and Plataforma 10 they are all one company worst experience ever. Also the Local tour companies are cheaper.
13 de fevereiro de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Charlie,
Thank you for sharing your concerns, and we sincerely apologize for the challenges you encountered with your booking from El Nido to Coron. We understand the frustration of not receiving your ticket due to a system error. We strive to provide reliable service and your feedback is crucial for us. We are addressing these issues to ensure they do not happen again.
We appreciate your pointing out these issues, and again, we apologize for any inconvenience this may have caused. We hope to have an opportunity to regain your trust in the future.
Best regards,
GetByBus
The WORST experience
The WORST experience. Please, AVOID this company. I made a booking for two trips with 4 children (one baby of 8 months, two 3-years old, and one 5 years old). I ordered children seats for all of the children - further, I had a correspondance with the company about the children seats (safety etc.). The first trip: the taxi driver did not show with children seats - after discussion the taxi driver found one children seat (age 5 years old). I filed a claim - and the night before our second trip, they simply cancelled our trip ! They cancelled at 08.37PM - we should have been picked up at 07.45 AM ! Left us in a terrible situation. AVOID this company
9 de fevereiro de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Karina,
We deeply apologize for the inconvenience you encountered during your recent bookings. We recognize the importance of your safety and regret any oversight regarding the availability of child seats and miscommunication regarding timing changes.
We want to assure you that your feedback is incredibly valuable, and we are actively working to rectify these issues to enhance our service quality. Additionally, please remember that you always have the option to prioritize your safety and well-being by choosing not to proceed with the trip if you feel uncomfortable.
Best regards,
GetByBus
Ungewollte Doppelbuchung, ohne Stornierungsmöglichkeit
Auf der Homepage von Getbybus wurde während des Bezahlvorgangs ein Fehler gemeldet. Wie in der Fehlermeldung angegeben, habe ich den Vorgang wiederholt und hatte plötzlich zwei Tickets bezahlt. Getbybus hat sehr schnell auf meine Reklamation geantwortet. Allerdings sieht die Firma sich nicht in der Verantwortung..
5 de fevereiro de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Jens,
Thank you for reaching out to us about the unintended double booking you experienced. When the error occurred and you were advised to repeat the transaction, it, unfortunately, led to purchasing two tickets. We understand your frustration in finding out that these tickets were non-refundable, as stated in our terms and conditions. Although we are unable to cancel non-refundable tickets due to our role as intermediaries and the policies of our partners, we want to assure you that we take your feedback seriously.
We are looking into how we can improve our system to prevent such issues in the future. We encourage our customers to contact us immediately in case of any discrepancies during the booking process, so we can assist as effectively as possible.
Thank you for your understanding and for bringing this matter to our attention.
Best regards,
GetByBus
Podgorica to Kotor
Used them for a bus from Podgorica to Kotor.
Sent me comprehensive pick up instructions.
Coach was reasonably modern and felt safe.
Good price. I would use them again.
25 de janeiro de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear John,
Thank you for choosing us for your journey from Podgorica to Kotor. We're delighted to hear that you found our service reliable. We appreciate your feedback and look forward to your future trips with us!
Best regards,
GetByBus
Very bad company
I totally recommend to avoid this company. I bought the ticket from Geneva to Verbier on the 11th of January.
Everything went well until I received a call from the AlpineFleet on the 16th of January. They wanted to confirm that I received information from GetByBus that my transfer is canceled because they not provide shared transfers, only privates. They canceled this ride straight after I paid (on the 11th). I was shocked because no one from GetByBus contacted me. I gave them a call and wrote an email - they said that they're gonna investigate situation bla bla bla. Until today I didn't get refund, becuse they didn't get information from the "third party" and they have 3 months to do this! I have never had this kind of situation. I'm tired of writing them e-mails and ask about MY MONEY. My lawyer do the next steps because this is ridiculous. So be aware that this is too risky to buy tickets via their website.
11 de janeiro de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Aneta,
We apologize for the inconvenience regarding your bus transfer from Geneva to Verbier. We promptly contacted our partner upon learning of the cancellation and requested a full refund for your unused ticket. We regret any delay in processing your refund and appreciate your patience. Your refund has now been processed in full. If you have any further questions, please feel free to reach out.
Best regards,
GetByBus
Sve top 👍 brza kupnja karte
Sve top 👍 brza kupnja karte, povoljna cijena, ugodna voznja, sve je bilo kako je ugovoreno
5 de janeiro de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Lina,
Great to hear that everything went smoothly! We're pleased that you found the ticket purchase quick, the price affordable, and the ride comfortable. Meeting our agreements is always our priority. Thank you for your positive feedback!
Best regards,
GetByBus
Putovanje za Zagreb
Obzirom da se nisam dugo vozio ovim prijevoznikom za ovaj put sam dobro zadovoljan.Bus moderan,udoban, vozač susretljiv i ljubazan.Put je bio jako udoban.
26 de dezembro de 2023
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Romeo,
Thank you for sharing your positive experience! We're glad to hear that you were satisfied with our service. It's great to know that you found the bus modern, comfortable, and the driver friendly and helpful. We appreciate your feedback and hope to provide you with excellent service again in the future!
Best regards,
GetByBus
Fraud - jebani oszuści
Fraud. Don't buy any ticket if you don't want to lose your money!!!
23 de dezembro de 2023
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Marrtinez,
We're sorry to hear about your experience. Could you please provide more details about what happened so we can investigate and assist you further? Your satisfaction is important to us, and we want to ensure any issues are resolved promptly.
Best regards,
GetByBus
Booked a bus from zagreb to Banja luka…
Booked a bus from zagreb to Banja luka on 17/11/2023, did not tell me location of bus, I emailed them and try contacting them, unsuccessful, please do not book with them. I arrived at zagreb main bus station on time no sign of bus and was left stranded.
17 de novembro de 2023
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Hannah,
We apologize for the inconvenience you faced with your Zagreb to Banja Luka bus booking. Despite our efforts to investigate, the bus operator's records indicate some passengers boarded at Zagreb bus station.
Regarding your refund, the operator did not approve it due to other passengers boarding at Zagreb. We offered options for the second part of your ticket but did not receive your response, resulting in the return journey ticket remaining active.
We regret any confusion and remain available to assist further.
Best regards,
GetByBus
Perfect trip
7 de novembro de 2023
Opinião espontânea
Resposta da GetByBus & GetByFerry
Hi Soukouba,
Thank you so much for the awesome review! We're thrilled to hear that our service was useful for you. Your satisfaction is what we aim for, and we're delighted we hit the mark.
Best regards,
GetByBus
I took several buses during my trip in…
I took several buses during my trip in november 2023 and everything went perfect without any problems.I buy tickets from Novi sad-sarajevo , Sarajevo - Dubrovnik and Dubrovnik -Split.
1 de novembro de 2023
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Miguel,
We're delighted to hear that your trip went smoothly without any issues. Thank you for choosing GetByBus for your journeys. We look forward to seeing you again in the future.
Best regards,
GetByBus
SPAM email activator
After I bought a couple of tickets for a trip I started to receive a lot of spam emails (3-5 daily). This was the only transaction within days, so it clearly related. I wrote customer support asking to remove my account and delete my data. It took them 2 months, but the spam wave stopped! It's a known fact, that middleman companies sell your user data to other companies, but this is too much...
6 de outubro de 2023
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Thomas,
We sincerely apologize for any inconvenience caused by the emails you received after purchasing tickets. While we couldn't find any record of your contact with our customer support team, we understand your concerns about data privacy and adhere to GDPR regulations.
Deleting an account involves a comprehensive process to ensure compliance, which may take some time. However, we're committed to addressing such requests promptly.
We appreciate your feedback and remain dedicated to protecting our customers' data privacy.
Best regards,
GetByBus
very good website
very good website, perfect for eastern europe travels!
27 de outubro de 2023
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear valued customer,
Thank you for your positive feedback! We're glad to hear that you found our website useful for your travels in Eastern Europe. If you have any questions or need assistance, feel free to reach out to us.
Best regards,
GetByBus
Der Bus kam auch nach 40 min Wartezeit…
Der Bus kam auch nach 40 min Wartezeit nicht. Bin nun mit dem Taxi zum Flughafen.
28 de outubro de 2023
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Jens,
We are truly sorry to hear about your experience with the delay and the eventual no-show of the bus you were scheduled to take from Pirovac to Trogir. We understand the frustration and inconvenience this caused, especially when it led you to arrange alternative transportation to the airport.
Please be assured that we take such incidents very seriously. However, it's important to note that as a booking platform, our control over bus operations and road conditions is limited. The heavy traffic, particularly during peak season, can unpredictably affect schedules.
Your feedback is invaluable and helps us communicate more effectively with our service providers to improve reliability.
We appreciate your understanding and are reviewing our procedures to better support our customers in these situations.
Best regards,
GetByBus
I accidentally booked two tickets and…
I accidentally booked two tickets and immediately after I wrote email to support.Seven minutes later support contacted me (even tho it's sunday) and said that they will refund that one ticket.That was very fast and effective! Thank you Kristina for fast reply.
22 de outubro de 2023
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Veljko,
Thank you for sharing your experience with us. We're glad to hear that our support team swiftly addressed your concern regarding the accidental double booking. Your satisfaction is our priority, and we're pleased that Kristina provided you with a fast and effective solution, even on a Sunday.
We appreciate your feedback and look forward to serving you again in the future.
Best regards,
GetByBus
Should have read reviews before booking…
Should have read reviews before booking online...
While booking on their website, after I entered credit card details the page froze and "gateway timeout" message popped out.. So I thought it's a glitch, and started the booking again...
Second time it went well.. And the booking was complete..
However, after checking my bank account I discovered that the booking was done twice..
Contacted them for refund.. Out of luck, as they refuse to refund in any circumstances..
Beware.. And don't rush..
16 de outubro de 2023
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Dima,
we are so sorry to hear that you had a bad experience during your purchasing process.
What you describe does not sound right. I would like to ask you to please contact our customer support, so that they can assist you with your case.
Kind regards, GetByBus
It takes almost 4 hours, not 3 as it shows in the webside
I travelled by bus from Skopje to Ohrid with the bus company Makedonija Soobrakaj, through the getbybus.com website.
On the website, it says that the ride takes 3 hours. But it takes almost 4 hours and makes several stops. One of the stops is at a gas station, where it stops for 15 minutes so the passengers can go to the restrooms or grab something to eat. The seats are standard size, that is, ok for short people, but not quite comfortable for tall people (1.85 and +). There is no wifi, plugs, TV screens, or WC. Skopje station is dirty and not very pleasant. Even if you have purchased the ticket online, you must print the ticket and you must also arrive early to pay a tax of less than 2 euros at the bus ticket office. You cannot choose your seat online, not even at the bus station. It is first come, first choose.
9 de outubro de 2023
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Fabregas,
we are sorry to hear that you had such a bad experience while traveling.
If you go to search a route on our website, you can click on the "See route stations", and a box with details will pop up. For your specific route it states as follows:
Skopje
Tetovo
Kicevo
Ohrid
This means that the information is right there, available for you to read, before you make your purchase. Sometimes the trip can take a bit longer, depending on the state on the road and season we're in.
Considering the state of the bus station, that is not something that we can influence.
Hopefully you will have a better experience on your next trip.
Kind regards, GetByBus
Resposta da GetByBus & GetByFerry
Dear Janet,
thank you very much for your great review. It is lovely to hear that you found our service useful. This is what we strive for.
Kind regards, GetByBus
Tickets do not work
Tickets do not work. They will not let you on the bus with these. You have to purchase at the station but the bus was already full when we showed up with our tickets from Getbybus.com. The tickets don’t reserve you a seat and are not legitimate
3 de outubro de 2023
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Becca,
we are sorry to hear that you had such a bad experience while traveling.
The reason why your tickets were not accepted was because the operator did not update their inventory on time. This is something we are not able to control.
However, we are guaranteed that our clients get a seat on the bus, so we managed to provide a full refund for your tickets, as you were notified.
Kind regards, GetByBus
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