Service is non existent, no customer support nothing at all. Nowhere to call , no phone number works. this feels like a complete scam.
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
Više puta sam putovala Getbybusom i uvijek sam bila zadovoljna njihovom uslugom.Prilikom zadnje rezervacije karte izuzetno me oduševila usluga osoblja odjela korisničke podrške (Antonela i Natalija) k... Ver mais
A empresa respondeu
Übersichtliche Preis- und Buchungsangabe Bezahlung in Euro Buchungen in Asien werden über 12Go (schlechter Service dort - viel unnötiges Geldabgreifen....) getätigt, läßt sich wohl nicht vermeiden.... Ver mais
A empresa respondeu
Dugo godina kupujem preko servisa,jako pouzdan i brz način kupovine karata. Ove godine smo morali otkazati kartu u zadnji trenutak,poslali smo mail na korisnički službu.Odgovor je stigao brzo i unato... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre GetByBus & GetByFerry
Escrito pela empresa
Welcome to GetByBus.com, your ultimate destination for all your bus travel needs. We offer over 8000+ routes and 70000 + connections to suit your travel needs. Our user-friendly website makes it easy to find the perfect bus route, compare prices, and book your tickets all in one place.
We also provide real-time updates on bus schedules, so you can plan your journey with confidence. Our travel writers and bus enthusiasts offer destination guides and packing tips for an enjoyable trip. GetByBus.com guarantees a safe and secure booking experience, with vetted and reliable bus operators.
Flexible ticket options like mobile tickets and print-at-home tickets, make it easy to travel on your own terms. Start planning your next bus adventure today and book your tickets at GetByBus.com!Informações de contacto
3,4
Aceitável
274 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I had a major issue with a ticket … with flying colors
I had a major issue with a ticket as my email(s) were not accessible (I am originally traveling from Canada) so I asked kind people at GetByBus to send it to my other, and later third, e-mail address which they -- after minor administration back and forth exchange -- handled with flying colors. Thank you Anton, and GetByBus team! I am sure the voyage itself will be equally marvelous.
29 de abril de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear BŠ,
Thank you for taking the time to share your experience with us. We're sorry to hear about the initial complications with accessing your ticket due to email issues. We're glad, however, that our team, especially Anton, could efficiently resolve this for you. Your patience and understanding during the process are greatly appreciated. We look forward to making sure that your upcoming voyage is just as marvelous!
Best regards,
GetByBus
Jedino sto mi se ne svida je…
Jedino sto mi se ne svida je registracija.Suvisan korak. Previse lozinki za pamtiti. Suradnja putem maila vezana za nejasnoce je plus 5. Brzo i efikasno
11 de abril de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Mirela,
Thank you for taking the time to provide feedback. We're sorry to hear that the registration process did not meet your expectations and appreciate your input on simplifying it. We're delighted, however, that you've found our email communication quick and effective. We value your suggestions and are constantly working to improve our services to make your experience with GetByBus even better.
Best regards,
GetByBus
Satisfied with the app
Satisfied with the app. Customer service kindly and professionally solved the problem...My recommendations!
25 de abril de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Ivan,
Thank you for your kind words and for recommending us! We're thrilled to hear that you were satisfied with our app and the customer service you received. It's our pleasure to assist you promptly, and we're glad we could resolve your issues to your satisfaction. We look forward to being part of your future journeys!
Best regards,
GetByBus
A very helpful agency
The agency helped me change the travel date on my tickets to Bosnia and Herzegovina free of charge.
25 de abril de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Beata,
Thank you so much for taking the time to share your positive experience! We're delighted to have been able to assist you in changing your travel dates to Bosnia and Herzegovina. It's important to us at GetByBus that your travel plans go smoothly. We look forward to being part of your next journey!
Best regards,
GetByBus
Pohvale za korisničku podršku
Pohvale za korisničku podršku! Brzi, ljubazni i od pomoći :)
18 de abril de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Petra,
Thank you for your kind words and praise for our customer support! We're glad to hear that our team was quick, courteous, and helpful. We aim to continue providing excellent service and look forward to assisting you again in the future.
Best regards,
GetByBus
Check your bank statement for extra charges
Awful company. Been charged multiple times on multiple cards by getbyferry and also getbybus
Each time I paid it said declined or error.
After trying repeatedly it took monies again and again so for three tickets I had been billed I got charged triple times.
Also tickets paid for did not get issued and were not there for me to download despite paying and having a reference number.
Despite having proof they are fobbing me off and saying nothing is wrong
I have the paperwork evidence
Avoid this headache of a company
5 de abril de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear valued customer,
We're very sorry to hear about the troubles you've experienced with the multiple charges and the issues with your ticket issuance. We take these concerns seriously and want to ensure they are addressed promptly.
From our records, it appears that the transactions for your tickets were processed without noting any duplicates or errors at the time. However, we understand that this contrasts with your experience and the evidence you have.
Please forward the documentation you have to our customer service team. We will investigate this matter thoroughly and ensure that any errors are corrected.
We apologize for the inconvenience and frustration this has caused and appreciate your patience as we work to resolve this issue.
Best regards,
GetByBus
Safe
I had to cancel my ticket close to the trip but they were still helpful
14 de abril de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Bahar,
Thank you for sharing your experience with us. We're glad we could assist you with your ticket cancellation. Ensuring a smooth and worry-free experience for our travelers is a priority for us at GetByBus. We look forward to serving you again under better circumstances!
Best regards,
GetByBus
Very good customer support!
11 de abril de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear RiTu,
Thank you for your positive feedback! We're delighted to hear that you had a very good experience with our customer support team. At GetByBus, we strive to provide exceptional service, and it's rewarding to know we've met your expectations.
Best regards,
GetByBus
great servicegreat service, fast border crossing, wifi
great service, fast border crossing, wifi
9 de abril de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Natasha,
Thank you for your review! We're thrilled to hear that you enjoyed our service. We look forward to your next trip with us!
Best regards,
GetByBus
Resposta da GetByBus & GetByFerry
Dear Tony,
Thank you for your feedback! We're glad to hear that you found our service speedy, professional, and helpful. We appreciate your comments and look forward to seeing you again soon.
Best regards,
GetByBus
Problemlos
Direkt vor dem Flughafen hat der Bus gewartet. Er war sauber und es ging schnell nach Mailand.
31 de março de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Simone,
Thank you for your positive feedback! We are pleased to hear that everything went smoothly and that the bus was waiting right at the airport, clean and ready for a quick trip to Milan. We look forward to welcoming you again on a trip to Milan or another destination soon!
Best regards,
GetByBus
Korisnička služba
Jako uslužna korisnička služba i brzo rješavanje nejasnoća.
1 de abril de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Izabella,
Thank you for your kind words about our customer service. We're delighted to hear that our team was very helpful and quick to resolve any issues. We appreciate your feedback and look forward to assisting you again in the future.
Best regards,
GetByBus
GetByBus has fast and helpful support!
8 de março de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear CL,
Thank you for your feedback! We're glad to hear that you found our support fast and helpful. If you ever need assistance in the future, don't hesitate to reach out. We're here to help!
Best regards,
GetByBus
Getbybus,we're very prompt and very…Prompt and efficient
Getbybus,we're very prompt and very helpful when I had to cancel my journey,refunded my money no problem.Would highly recommend them.I will definitely use them again for future journeys.
14 de março de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Rita,
Thank you for your kind words! We're thrilled to hear that you had a great experience with GetByBus. We're glad we could assist you promptly and efficiently with your journey cancellation and refund. Your recommendation means a lot to us, and we look forward to your future travels with us!
Best regards,
GetByBus
Great Customer Support
Thank you for providing fast and quality support for users, even on SUNDAYS! In short, I bought a ticket, couldn't find the ticket, sent a web request, received the ticket urgently, as well as an explanation of the cause of the problem and advice for the future. Great service!
10 de março de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Mirela,
Thank you for your positive feedback! We're glad we could swiftly resolve the issue with your ticket and provide helpful assistance. Your satisfaction is important to us, and we appreciate your support.
Best regards,
GetByBus
Getbybus review
Very helpful and quick to solve qny type of problem you may encounter, a pleasant experience
4 de março de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Drago,
Thank you for your feedback! We're pleased to hear that you found our service helpful and efficient. Providing a pleasant experience for our customers is our priority. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
GetByBus
Finger weg von diesem Unternehmen
Finger weg von diesem Unternehmen
1 de março de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Mario,
Thank you for sharing your feedback. We're sorry to hear that you had a negative experience. If you could provide more details about the issue you encountered, we would appreciate the opportunity to address it and improve our service. Please feel free to reach out to our customer support team with any further concerns. We value your feedback and strive to ensure a positive experience for all our customers
Best regards,
GetByBus
Great customer service responses
From their customer service team, very responsive to questions
26 de fevereiro de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Lee,
Thank you for your feedback! We're pleased to know you're satisfied with our customer service. If you have more questions in the future, feel free to reach out.
Best regards,
GetByBus
Everthing was good.
Everthing was good.
Grom booking to driving with bus Company Promet Makarska
26 de fevereiro de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Mate,
Thank you for the positive feedback about your travel experience. We're delighted everything went smoothly. If you need any assistance in the future, feel free to reach out.
Best regards,
GetByBus
I bought a bus ticket to Zagreb
I bought a bus ticket to Zagreb, and then neededd to change the time, the girls from their support helped me in a few hours...
6 de janeiro de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Luka,
It's great to hear that our support team was able to assist you promptly with changing your bus ticket. We strive to provide efficient service to our customers. Thank you for sharing your positive experience!
Best regards,
GetByBus
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