Service is non existent, no customer support nothing at all. Nowhere to call , no phone number works. this feels like a complete scam.
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Leia as opiniões dos outros
Više puta sam putovala Getbybusom i uvijek sam bila zadovoljna njihovom uslugom.Prilikom zadnje rezervacije karte izuzetno me oduševila usluga osoblja odjela korisničke podrške (Antonela i Natalija) k... Ver mais
A empresa respondeu
Übersichtliche Preis- und Buchungsangabe Bezahlung in Euro Buchungen in Asien werden über 12Go (schlechter Service dort - viel unnötiges Geldabgreifen....) getätigt, läßt sich wohl nicht vermeiden.... Ver mais
A empresa respondeu
Dugo godina kupujem preko servisa,jako pouzdan i brz način kupovine karata. Ove godine smo morali otkazati kartu u zadnji trenutak,poslali smo mail na korisnički službu.Odgovor je stigao brzo i unato... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre GetByBus & GetByFerry
Escrito pela empresa
Welcome to GetByBus.com, your ultimate destination for all your bus travel needs. We offer over 8000+ routes and 70000 + connections to suit your travel needs. Our user-friendly website makes it easy to find the perfect bus route, compare prices, and book your tickets all in one place.
We also provide real-time updates on bus schedules, so you can plan your journey with confidence. Our travel writers and bus enthusiasts offer destination guides and packing tips for an enjoyable trip. GetByBus.com guarantees a safe and secure booking experience, with vetted and reliable bus operators.
Flexible ticket options like mobile tickets and print-at-home tickets, make it easy to travel on your own terms. Start planning your next bus adventure today and book your tickets at GetByBus.com!Informações de contacto
3,4
Aceitável
274 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good service.
16 de agosto de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Borut,
Thank you for your wonderful feedback! We're delighted to hear that our support team was able to assist you quickly and that you had a positive experience with us. Your kind words mean a lot to our team.
We look forward to helping you again in the future!
Best regards,
GetByBus Team
Tickets reissue
Natalija, customer service agent in Croatia helped me in a kind and highly professional way after had got no proper answer from a bus operator, by giving information how to cancel wrongly online issued tickets and buy new ones without loosing a single penny
21 de agosto de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Tomislav,
Thank you for your wonderful feedback! We're delighted to hear that Natalija was able to assist you quickly and that you had a positive experience with us. Your kind words mean a lot to our team.
We look forward to helping you again in the future!
Best regards,
GetByBus Team
Resposta da GetByBus & GetByFerry
Dear Ivana,
Thank you for your wonderful feedback! We're delighted to hear that our support team was able to assist you quickly and that you had a positive experience with us. Your kind words mean a lot to our team.
We look forward to helping you again in the future!
Best regards,
GetByBus Team
Very helpful and fast customers support
They changed my ticket from monday to tuesday even I called them couple of hours before my scheduled bus.
Very thankfull for that!
20 de agosto de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Luka,
Thank you for your wonderful feedback! We're delighted to hear that our support team was able to assist you quickly and that you had a positive experience with us. Your kind words mean a lot to our team.
We look forward to helping you again in the future!
Best regards,
GetByBus Team
All good
All good, but next time for such long trips it is important the bathroom on the bus works.
12 de agosto de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Federico,
Thank you for your feedback!
GetByBus is only an intermediary in online ticket sale and our agency cooperates with numerous bus companies.
Our company sadly cannot directly impact on the quality of service and bus amenities, although we do our best to avoid unpleasant situations.
Should you have any additional questions, we remain at your disposal.
Kindest regards, GetBy Team
Velika pohvala za usluzno osoblje i…
Velika pohvala za usluzno osoblje i brzo rjesavanje problema.
19 de agosto de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Poštovani,
Hvala vam na vašim pozitivnim povratnim informacijama!
Izuzetno nam je drago što smo uspjeli brzo riješiti problem s vašom kartom i pružiti vam korisnu pomoć.
Vaše zadovoljstvo nam je važno i jako cijenimo vašu podršku.
Srdačan pozdrav
GetByBus
Never book
Never book! They sold us tickets for a boat that was not running!
19 de agosto de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Raymon,
We sincerely apologize for the issues you’ve encountered with your ferry ticket and for any frustration this has caused. As an intermediary, we strive to ensure accurate information and smooth transactions, but we understand that problems can arise.
We appreciate your feedback and are committed to improving our services. If you have any further questions or need additional help, please don't hesitate to reach out. Our customer support team is at your disposal.
Best regards,
The GetByBus Team
Absolutely don't purchase from their…
Absolutely don't purchase from their website. They displayed a ferry ticket incorrectly and won't refund me. First it was that I contacted them too late, I showed them it was within 24hours, then it was another excuse, the tickets had the information, I explained, their website had the wrong information, you get the ticket after you pay. Just book directly with the company!
18 de agosto de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Passenger,
We sincerely apologize for the issues you’ve encountered with your ferry ticket and for any frustration this has caused. As an intermediary, we strive to ensure accurate information and smooth transactions, but we understand that problems can arise.
We appreciate your feedback and are committed to improving our services. If you have any further questions or need additional help, please don't hesitate to reach out.
Best regards,
The GetByBus Team
Swift and helpful reply!
I received a swift and helpful reply to my query about advance ferry tickets. Really appreciate the advice!
14 de agosto de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Rebecca,
Thank you for your wonderful feedback! We're delighted to hear that our support team was able to assist you quickly and that you had a positive experience with us. Your kind words mean a lot to our team.
We look forward to helping you again in the future!
Best regards,
GetByBus Team
WASTE OF YOUR TIME. DONT USE IT!
The bus service from Dubrovnik to Kotor is a joke. The bus does NOT run by its schedule. The trip to Kotor took 4:15 hours instead of the advertised 2:10 hours. Almost DOUBLE the scheduled time. The return trip was exactly the same. It’s crazy. Driver completely respectful. Does not care. All passengers furious. Don’t use this service!
14 de agosto de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Passenger,
We are truly sorry to hear about all the inconveniences caused to you by the bus delay.
Now delays of the buses in high season are common, due to an increase in road traffic and the bus companies are all trying to make that as less as possible, but of course there are some situations which are impossible to predict or prevent.
GetByBus is only an intermediary in online ticket sale and our agency cooperates with numerous bus companies. Our company sadly cannot directly impact on the quality of service, although we do our best to avoid unpleasant situations, but some things are unfortunately impossible to predict and prevent such as traffic situation on the road
It was indicated on our website during the ticket purchase, that unforeseeable delays might occur due to heavy traffic during high season and the possible border traffic.
We are sorry that you are unsatisfied with the service, and apologize for all the inconvenience this delay has caused you.
Should you have any additional questions, we remain at your disposal.
Kindest regards, GetBy Team
All one needs when e-buying a bus-ticket
Site easy to use.
Friendly and quick respons when problem occurred.
What else would one wish for when e-buying a bus-ticket.
14 de agosto de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Lidija,
Thank you for your positive review.
We're thrilled to hear that you had a good experience with our service. We're glad to hear that our support team managed to help you. Your satisfaction is our priority, and we're pleased that we provided you with a fast and effective solution.
Best regards,
GetByBus
Hello i booked ticket for ferry and…
Hello i booked ticket for ferry and they charged my card but i didn’t received my ticket because se the site told me that they have a problem . I cant find a way to contact with them to know what happened and my trip is next week
10 de agosto de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Anastasia Mavrommati,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced. We understand how frustrating this situation must be, especially with your trip coming up next week.
Please rest assured that your satisfaction is our top priority. We kindly ask that you contact our customer service team at info@getbyferry.com, and they will assist you promptly to resolve this issue.
We remain at your disposal for any further assistance and are committed to ensuring everything is in order for your upcoming trip.
Thank you for your understanding.
Best regards,
GetBy Team
Resposta da GetByBus & GetByFerry
Poštovani,
Hvala vam na vašim pozitivnim povratnim informacijama!
Izuzetno nam je drago što smo uspjeli brzo riješiti problem s vašom kartom i pružiti vam korisnu pomoć.
Vaše zadovoljstvo nam je važno i jako cijenimo vašu podršku.
Srdačan pozdrav
GetByBus
U par dana rijesiili su mi povrat…
U par dana rijesiili su mi povrat novca, sve pohvale za ekipu, hvala vam
9 de agosto de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Poštovana,
Hvala vam na vašim pozitivnim povratnim informacijama!
Izuzetno nam je drago što smo uspjeli brzo riješiti problem s vašom kartom i pružiti vam korisnu pomoć.
Vaše zadovoljstvo nam je važno i jako cijenimo vašu podršku.
Srdačan pozdrav
GetByBus
E-Ticket
E-TIcket gebucht extra Servicegebühr von 4,40€ gezahlt um dann am Busbahnhof in Tivat zu stehen und von der extrem genervten Dame am Schalter zu erfahren, das die Tickets ausgedruckt werden müssen! Also direkt am Schalter nochmal per Mail an die Mailadresse des Busunternehmens schicken ( ein Glück wenn man Auslandsdatenvolumen hat, das WIFI dort funktioniert nicht) und nochmal 3€ Gebühr bezahlt, für eine Hin & Rückfahrt die also im Normalfall 22,20€ kostet,mal eben 31€ bezahlt... nicht wirklich zu empfehlen,lieber direkt am Schalter kaufen...
8 de agosto de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience you encountered during your trip.
Please note that we act as an intermediary between passengers and bus companies, and we are bound by the policies set by our partners. The information about printing tickets was included in the booking details, and we recommend contacting our customer support team immediately if you have any doubts or issues. The contact number was provided on your e-ticket, and our team is always ready to assist in such situations.
We deeply regret the frustration this caused you and appreciate your understanding. If you need any further assistance, please don't hesitate to contact our customer support team, and we will do our best to help.
Thank you for your feedback, and we apologize for any inconvenience.
Best regards,
GetBy Team
Quick replay and very kind service
Quick replay and very kind service! Thanks Antonia!
8 de agosto de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Lucia,
Thank you for your positive review.
We're thrilled to hear that you had a good experience with our service. We're glad to hear that our support team managed to help you. Your satisfaction is our priority, and we're pleased that we provided you with a fast and effective solution.
Best regards,
GetByBus
Great customer service.Very quick…
Great customer service.Very quick respone and solution.
29 de julho de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Helena,
Thank you for your positive review.
We're thrilled to hear that you had a good experience with our service. We're glad to hear that our support team managed to help you. Your satisfaction is our priority, and we're pleased that we provided you with a fast and effective solution.
Best regards,
GetByBus
Kundenservice für die Katz…
Wegen des Unfalls könnte ich das Busticket nicht stornieren, weil "reserviert". Was für ein Unsinn
Ein schrecklicher Kundenservice, der Copy&Paste Antworten gibt.
GetbyBus Kroatien.
3 de agosto de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Mona,
Thank you for your feedback, and I’m sorry to hear about your frustration.
Please note that we act as an intermediary between passengers and bus companies, and we are required to adhere to the terms set by our partners. According to these terms, tickets cannot be canceled within 24 hours prior to the journey because the seats are reserved, and the bus company cannot resell them. This policy is clearly stated in the general terms and conditions that you accepted when purchasing your ticket.
We apologize for any inconvenience this may have caused. If you need further clarification or assistance, please don’t hesitate to contact our customer support team. We’re here to help.
Best regards,
GetBy Team
Reliable and excellent Client Service
It happened to me twice to make mistake in booking but with Customer Service within 1 hour they solved it and helped me by sending me new tickets.
Kind and fast, I recommend.
2 de agosto de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Iva,
Thank you for your positive review.
We're thrilled to hear that you had a good experience with our service. We're glad to hear that our support team managed to help you. Your satisfaction is our priority, and we're pleased that we provided you with a fast and effective solution.
Best regards,
GetByBus
Korisnička podrška izlazi u susret…
Korisnička podrška izlazi u susret svaki put kad mi se planovi poremete, zamijenim bez problema kartu za vaučer.
1 de agosto de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Poštovana Dragana,
Hvala Vam na pozitivnoj recenziji.
Drago nam je da Vam je naša korisnička podrška uspjela pomoći te da ste zadovoljni uslugom.
Srdačan pozdrav, GBB Tim
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