Service is non existent, no customer support nothing at all. Nowhere to call , no phone number works. this feels like a complete scam.
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Više puta sam putovala Getbybusom i uvijek sam bila zadovoljna njihovom uslugom.Prilikom zadnje rezervacije karte izuzetno me oduševila usluga osoblja odjela korisničke podrške (Antonela i Natalija) k... Ver mais
A empresa respondeu
Übersichtliche Preis- und Buchungsangabe Bezahlung in Euro Buchungen in Asien werden über 12Go (schlechter Service dort - viel unnötiges Geldabgreifen....) getätigt, läßt sich wohl nicht vermeiden.... Ver mais
A empresa respondeu
Dugo godina kupujem preko servisa,jako pouzdan i brz način kupovine karata. Ove godine smo morali otkazati kartu u zadnji trenutak,poslali smo mail na korisnički službu.Odgovor je stigao brzo i unato... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre GetByBus & GetByFerry
Escrito pela empresa
Welcome to GetByBus.com, your ultimate destination for all your bus travel needs. We offer over 8000+ routes and 70000 + connections to suit your travel needs. Our user-friendly website makes it easy to find the perfect bus route, compare prices, and book your tickets all in one place.
We also provide real-time updates on bus schedules, so you can plan your journey with confidence. Our travel writers and bus enthusiasts offer destination guides and packing tips for an enjoyable trip. GetByBus.com guarantees a safe and secure booking experience, with vetted and reliable bus operators.
Flexible ticket options like mobile tickets and print-at-home tickets, make it easy to travel on your own terms. Start planning your next bus adventure today and book your tickets at GetByBus.com!Informações de contacto
3,4
Aceitável
274 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da GetByBus & GetByFerry
Dear Alejandro,
Thank you for your positive review.
We're thrilled to hear that you had a good experience with our service. We're glad to hear that our support team managed to help you. Your satisfaction is our priority, and we're pleased that we provided you with a fast and effective solution.
Best regards,
GetByBus
A true satisfactory experience
A true satisfactory experience. I found GetByBus.com very friendly, helpful and efficient.
30 de julho de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Paul,
Thank you for your positive review.
We're thrilled to hear that you had a good experience with our service. We're glad to hear that our support team managed to help you. Your satisfaction is our priority, and we're pleased that we provided you with a fast and effective solution.
Best regards,
GetByBus
This is a complete scam company
This is a complete scam company. They pretend to be partner of various ferry providers and sell you "tickets". When you go to the ferry provider, they will inform you getbyferry.com is not a partner of their company, the ticket does not exist in their system. At this point you would request for help or refund from getbyferry.com, and then they will expertly quote "No refund if you did not inform 24 hours earlier", even if the ticket u purchased was for a departure less than 24 hours. So if you purchased the ticket on Tuesday night for a departure on wednesday morning, you're supposed to magically know and inform on Monday.
They play on terms and conditions loop hole and is a complete scam
30 de julho de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear PKH Dump,
Thank you for your review.
We are sad to hear you did not find our customer service positive.
GetByFerry is only intermediary in the online ticket sales and we do collaborate with various ferry companies. This means that we are obliged to process refund requests in terms set by other companies. When booking your ticket, you had to confirm that you have read and agreed with General Terms in which it is clearly stated that the ticket can be canceled or changed 24 hours before the departure.
We remain at your disposal should you have any questions or doubts.
Kindest regards, GetBy
Get confirmation immediately or email
I booked a ferry from Bangsal, Lombok to Nusa Penida. When I arrived at the office they said they did not have my booking. I actually had a receipt from Getbybus/ferry but not a pdf ticket. I ended up having to buy a second ticket for the ferry and then got in contact with getbybus to explain the situation. They were very apologetic and refunded me straight away. They said there was an error on the website… whether this was true or not I’m not sure but I got my money back. If you decide to use them, make sure you get the pdf, if you don’t receive it, email them at info@ + company name .com immediately for confirmation.
18 de julho de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Nicola,
Thank you for your positive review.
We're thrilled to hear that you had a good experience with our service. We're glad to hear that our support team managed to help you. Your satisfaction is our priority, and we're pleased that we provided you with a fast and effective solution.
Best regards,
GetByBus
Outstanding Customer Support!
GetByBus truly impressed me with their professionalism and friendliness, especially Andrea from customer support. After encountering a minor problem, Andrea responded very quickly and resolved it with great efficiency.
Her assistance was invaluable, and I am extremely grateful for the prompt and kind response. Such a high level of service is rare, and for this reason, I would unhesitatingly recommend GetByBus to everyone. Thank you to Andrea and the entire team for the excellent support!
26 de julho de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Mr. Batinić,
Thank you so much for your kind words!
We're thrilled to hear that you had a good experience with our service. We're glad to hear that our support team managed to help you. Your satisfaction is our priority, and we're pleased that Andrea provided you with a fast and effective solution.
Best regards,
GetByBus
Imala sam problem sa krivim terminom…
Imala sam problem sa krivim terminom karte, zatim sa krivom naplatom međutim korisnička podrška je vrlo brzo i profesionalno riješila problem!
I had a problem with the wrong date of the ticket, then with the wrong payment, but customer support solved the problem very quickly and professionally!
25 de julho de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Poštovana,
Hvala vam na vašim pozitivnim povratnim informacijama!
Izuzetno nam je drago što smo uspjeli brzo riješiti problem s vašom kartom i pružiti vam korisnu pomoć.
Vaše zadovoljstvo nam je važno i jako cijenimo vašu podršku.
Srdačan pozdrav
GetByBus
Rezervacija karte
Više puta sam putovala Getbybusom i uvijek sam bila zadovoljna njihovom uslugom.Prilikom zadnje rezervacije karte izuzetno me oduševila usluga osoblja odjela korisničke podrške (Antonela i Natalija) koje su vrlo ljubazno i profesionalno i u kratkom roku odgovorile na moj upit vezano za voznu kartu te mi pomogle da osiguram i rezerviramo isto pomoću vouchera. Hvala im. Jasenka
23 de julho de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Poštovana Jasenka,
Hvala vam na vašim iznimno pozitivnim povratnim informacijama!
Uistinu nam je drago što su naše kolegice Antonela i Natalija uspjele brzo riješiti problem s Vašom kartom i zamijeniti ju za voucher.
Vaše zadovoljstvo nam je izuzetno važno i jako cijenimo Vašu podršku.
Srdačan pozdrav
GetByBus
Missed flight because of them
Today I have such a terrible experience, when I was buying the ticket, day before, I saw the schedule and I saw the arrival time, which was good for me, because I had the flight after. I went from Baška Voda to Zagreb. In schedule arrival time was 13.45, but they arrived at 14.50. And because of that I missed my flight to Doha. Don’t recommend them.
22 de julho de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Natalia,
We sincerely apologize for the situation you experienced. We understand how upsetting it can be to encounter issues when having a flight after a bus trip. However, we would like to clarify that on our page it was clearly stated that due to heavy traffic during the high summer season, unforeseeable delays in bus departures might occur and to make sure to take this into consideration when planning your trip.
Getbybus is only an intermediary in the online ticket sales, and unfortunately cannot impact traffic on the roads, but we try our best to ensure customer's satisfaction.
Your feedback is important to us, and we are committed to making necessary improvements to our system to prevent such issues in the future.
We hope to have the opportunity to serve you better in the future.
Best regards,
GetByBus
Super aplikacija
Super aplikacija, uslužna služba za korisnike...
19 de julho de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Poštovana Nataša,
Hvala vam na vašim pozitivnim povratnim informacijama!
Jako nam je drago što ste zadovoljni s našom aplikacijom i službom za korisnike.
Vaše zadovoljstvo nam je izuzetno važno i jako cijenimo Vašu podršku.
Srdačan pozdrav
GetByBus
I had an extremely frustrating and…
I had an extremely frustrating and disappointing experience with this airport transfer service. What should have been a smooth journey to the airport turned into a stressful ordeal due to unclear policies and unprofessional staff behavior.
Unclear Luggage Fee Policy
The main issue arose from the company's ambiguous luggage fee policy. While the ticket mentioned that "there may be a charge" for luggage, it failed to specify the exact amount or that it needed to be paid in cash. This lack of clear communication led to a significant problem when I arrived at the station.
Driver Refusal and Rudeness
Upon arrival, I was shocked when drivers refused to take me because I couldn't pay a 2 euro luggage fee in cash. As a traveler relying on digital payment methods like Google Wallet, I didn't have cash on hand. The drivers' response was not only unhelpful but also incredibly rude. They laughed at my predicament and argued that I would be left behind, which is unacceptable customer service.
Lack of Payment Options
The insistence on cash-only payment for the luggage fee is outdated and inconvenient, especially for international travelers who may not carry local currency. In today's digital age, not offering alternative payment methods is a significant oversight.
Suggestion for Improvement
If luggage fees are consistently charged, especially for airport-bound passengers who are likely to have luggage, it would be more transparent and customer-friendly to include this fee in the ticket price. At the very least, the exact fee and payment method should be clearly stated on the ticket to avoid such situations.
Resolution
In the end, I had to resort to asking a stranger at the station for money to pay the fee, which was embarrassing and should never have been necessary.
This experience was highly unprofessional and customer-unfriendly. I would strongly advise the company to review their policies, improve communication, and train their staff in proper customer service. Until significant changes are made, I cannot recommend this service to others.
19 de julho de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Kari,
We are so sorry to hear about the unpleasant situation you experienced.
GetByBus is only an intermediary company in online ticket sales and we are cooperating with numerous bus companies. Since they are not our own buses or drivers that perform the service, we cannot directly impact the way in which they operate, but we are doing the best we can to avoid these kinds of unpleasant situations where possible.
We understand that the way you were treated by the bus driver is incredibly unprofessional and we are truly sorry for your experience. As a third party organisation we do not have any impact on the behaviour of the bus crew.
Your feedback is important to us, and we are committed to making necessary improvements to our system to prevent such issues in the future.
We hope to have the opportunity to serve you better in the future.
Best regards,
GetByBus
Scam Agency
I purchased a Bus Tix from Ohrid to Tirana Regional station on 6/7/2024 from Get by Bus. It was very important I get to Tirana REGIONAL as I needed to catch a second bus to Shkoder and the regional station is the only place to catch it and Drita the ONLY operator that offered this route.
The contractor Drita never showed for the 7am departure. I and 2 others were there EARLY and paid the station fee-we have receipts. All 3 of us went to the station attendant at 7:15 after we could not see the bus in the tiny station-who said "Drita often does not show up".
All 3 of us were forced to buy a second set of tix to Tirana INTERNATIONAL on the 8am bus-I have a receipt. because that was only bus that would get us into Tirana early enough to try and catch our connecting buses.
This second bus as mentioned went to a different bus station in Tirana so all 3 of us were FORCED to pay a taxi to get to the Regional station Drita was going to take us too-3 of us had onward bus tickets from the regional station.
When I told Get by Bus this and asked for a refund for the tix for the bus that never came, they immediately took the side of Drita rather than the paying customer who has no reason to lie.
Both Drita and GET BY BUS not only stole our ticket money but cost us a great deal of extra money for the second set of tix, taxi fees, and headaches. We both were hours late to our destination because of them.
It was 39 degrees C in the area that day. Shame on Get by bus for dealing with rogue contractors that steal from tourists visiting and spending money in their country.
6 de julho de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Anne,
We sincerely apologize for the inconvenience you experienced and for the frustration this situation has caused you.
We are unable to locate your ticket in our system based on the details provided. Could you please contact us directly at info@getbybus.com with your booking information? This will help us investigate the issue more thoroughly and assist you better.
Please note that GetByBus is an intermediary in the online ticket sales process. We facilitate the booking of tickets, but the buses and drivers are operated by bus companies such as Drita.
We are very sorry to hear about the poor service you received from Drita. Your feedback is important to us, and we will be addressing this matter with the operator to prevent such issues in the future.
Once again, we apologize for your negative experience and any additional costs and delays you encountered. Please reach out to us at info@getbybus.com, and we will do our best to resolve this matter for you.
Kind regards,
The GetByBus Team
j'ai eu un probleme de reservation
j'ai eu un probleme de reservation, et le service client a résolûmes mon problème de manière très rapide et très simple
17 de julho de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Cher Passager,
Merci beaucoup pour vos gentils mots!
Nous sommes ravis d'apprendre que vous avez eu une bonne expérience avec notre service. Nous sommes heureux d'apprendre que notre équipe d'assistance a réussi à vous aider à résoudre ce problème. Votre satisfaction est notre priorité et nous sommes heureux que notre équipe vous ait apporté une solution rapide et efficace.
Cordialement,
GetByBus
Jamais reçu mes billets
J'ai payé en ligne 2 allers simples SPLIT-HVAR Croatie, sur GET BY FERRY. J'ai été débitée sur mon compte et j'ai reçu un SMS comme quoi ma réservation était faite. Je n'ai toujours pas reçu mes billets comme promis par le site par mail et impossible de répondre au SMS.
Sans n°de billet impossible de réclamer au vendeur
Je ne recommande absolument pas ce site, cela me semble frauduleux
17 de julho de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Chère Mireia,
Nous nous excusons sincèrement pour l'inconvénient que vous avez rencontré et pour la frustration que cette situation a pu vous causer.
Nous ne parvenons pas à trouver votre billet dans notre système en fonction des détails fournis. Pourriez-vous s'il vous plaît nous contacter directement à getbyferry@getbyferry.com avec vos informations de réservation ? Cela nous aidera à enquêter sur le problème plus en détail et à mieux vous assister.
Veuillez noter que GetByFerry est un intermédiaire dans le processus de vente de billets en ligne. Nous facilitons la réservation des billets, mais les ferries et leurs opérations sont gérés par des compagnies tierces.
Nous comprenons à quel point il est important d'avoir vos billets et vos plans de voyage confirmés. Vos commentaires sont importants pour nous, et nous travaillerons pour que cette situation soit résolue rapidement.
Encore une fois, nous nous excusons pour votre expérience négative et pour tout inconvénient que cela a pu causer. Veuillez nous contacter à getbyferry@getbyferry.com, et nous ferons de notre mieux pour résoudre ce problème pour vous.
Cordialement,
L'équipe GetByFerry
Great deal of profesionalism
In unespected situation they showed great deal of profesionalism and humanity.I bought bus ticket for my son but he got illed few hours before trip.They kindly storned my ticket and gave me opportunity to change ticket for some day when my son will get better.
16 de julho de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear passenger,
Thank you so much for sharing your experience with us. We are pleased to hear that you found our team professional and compassionate during an unexpected situation. Your son's well-being is important to us, and we are glad we could assist by changing your ticket.
We strive to provide excellent service, and your kind words reinforce our commitment to our customers. If you need any further assistance or have any other travel needs, please don't hesitate to reach out.
Wishing your son a speedy recovery.
Best regards,
GetByBus
Izuzetno profesionalan vozač
14 de julho de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Poštovana Željka,
Hvala vam na vašoj pozitivnoj recenziji!
Drago nam je što smo mogli pružiti izuzetno profesionalno iskustvo vožnje.
Naši vozači su posvećeni pružanju sigurne i ugodne vožnje svim našim putnicima.
Vaša preporuka znači mnogo i veselimo se prilici da vas ponovno uslužimo u budućnosti!
Srdačan pozdrav
GetByBus
Great service
Great service. On point. Quick answers. Very helpful.
14 de julho de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Anesa,
Thank you so much for your kind words!
We're thrilled to hear that you found our service to be on point, quick, and helpful. Your satisfaction is our top priority, and it's great to know that we met your expectations.
We appreciate your support and look forward to assisting you again soon.
Best regards,
GetByBus
Zamjena kupljene karte za drugo…
Zamjena kupljene karte za drugo vrijeme, riješeno u par minuta bez problema.
11 de julho de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Poštovana Vesna,
Hvala vam na vašim iznimno pozitivnim povratnim informacijama!
Izuzetno nam je drago što smo uspjeli brzo riješiti problem s vašom kartom i pružiti vam korisnu pomoć.
Vaše zadovoljstvo nam je izuzetno važno i jako cijenimo vašu podršku.
Srdačan pozdrav
GetByBus
The one comany to recommend by 100%.
Perfect service and in time, because the comany reliably monitors the flight details. Clean cars, nice drivers. Real value for money!
5 de julho de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear C.Kraft,
Thank you so much for your kind words!
We're thrilled to hear that you had a perfect experience with our service. We take great pride in monitoring flight details to ensure timely service, and we're glad to know that you appreciated our clean cars and friendly drivers.
We look forward to serving you again in the future!
Best regards,
GetByBus
Boka ALDRIG med detta företag.
Boka ALDRIG med detta företaget. Dom säljer biljetter till båtar som redan är fullbokad och skyller sedan på ”tekniska problem” och inga pengar återbetalas. Otroligt dåligt och deras support var precis lika värdelös.
4 de julho de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Marcus,
We sincerely apologize for the frustration you experienced. We understand how upsetting it can be to encounter issues when booking tickets. However, we would like to clarify that the ferry was not overbooked. The problem arose due to a technical glitch in our booking system, which caused some confusion with your reservation.
We take full responsibility for this issue and want to assure you that we issued your refund right away upon discovering the problem.
Your feedback is important to us, and we are committed to making necessary improvements to our system to prevent such issues in the future.
We hope to have the opportunity to serve you better in the future.
Best regards,
GetByBus
I had planned a bus ride from Tirana to…
I had planned a bus ride from Tirana to Kotor but had to cancel the trip. GetByBus (Anja the Cust Sppt Agent) was very prompt/helpful in communication and coordinating the cancellation. Hope to be able to rebook with them in the future.
3 de julho de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Thank you for sharing your experience with us. We're glad to hear that our support team managed to help you with the cancellation. Your satisfaction is our priority, and we're pleased that Anja provided you with a fast and effective solution.
Best regards,
GetByBus
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.