GET IT FIXED LTD Opiniões 783

REALLY BAD!!! Held my headphones hostage for 3 MONTHS, just went in for a fixed speaker. They DO NOT answer emails and the phone line is impossible to get on!!! Also they charged me like £25 for 'shipping and handling'. DO NOT USE THESE GUYS!!!!!!

Fantastic HiFi repair service! My Linn Clasik amplifier had been having sound issues, and I was convinced I’d need a replacement.
The experts at Get It Fixed Ltd diagnosed the issue quickly and restored it to perfect working condition.
Now, my music sounds better than ever!

NOT REPAIRED OR RETURNED - FEEL LIKE A SCAM COMPANY.

I am in process of trying to get my device returned and money refunded. They only accept BACS no CC and promise item will be returned. Still waiting, over 2 months for it and won’t reply to emails and phone line is dead.

Like other real customers I am reporting to Action fraud, police and am planning take to small claims court.

AVOID AT ALL COSTS

Incredibly slow
Takes ages to get a response from them and they very rarely answer the phone. I even paid extra for the priority service and the whole thing has taken over 3 months.
If you've got all the time in the world then I'm sure it's fine

Email received 31 March to advise I would be getting a refund, no refund has been processed.
I don’t believe for one minute all the positive reviews on here as they all seem to AI generated.

As I have just advised this company they have seven days to process a full refund including postage or I will be taking them to small claims court.

Avoid at all costs

They repaired my UE Megablast, which had a damged charging port.
The experience from website quote, to keeping track of the order, and comms with the team was all rather splendid. Thanks guys

While the actual repair work was fine, the overall human experience with this company left a lot to be desired. Communication was unclear, support felt unhelpful, and I often felt like I was chasing them for updates rather than being kept in the loop. It’s frustrating when the service part of a service company feels like an afterthought. If they improved how they treat and communicate with customers, the experience would be much better.

To this day I am not sure, but I have been without my Tacx Neo PCB since last December, I have paid in advance for the supposed repair, a month ago they contacted me that the repair was finished, now they seem to have a problem returning the package to me (is it so difficult to ship?), I have written to them on multiple occasions and they do not seem to care in the least to respond, which leads me to think, is it a communication problem or a scam? I wonder if I am confused and it is not, in that case I apologize and I will correct my review, but months later I have neither product nor response nor money. I suppose that on the next trip we will have to pay them a visit with an authority.

Now I can say that they've returned the part to me, with a repair, if you can call it that, incomplete and defective. After contacting them again after multiple attempts, they only provide delays, no solution, and no refund. My personal advice: if you don't want to waste your time and money, find another company (this one can't be called that). As you can see, the website is also incomplete and doesn't have a payment platform. The positive reviews seem to be written by a bot. Don't advance them your money; you won't see it again. If they don't repair it and charge you a fee, IT'S A SCAM.

Very happy with work carried out on our device. Kept informed by e mail throughout. Would use again.

Sent my Bose headphones for repair as they would not switch off and consequently battery drained overnight.
Repair was quoted at £58 so I went ahead.
You get the opportunity for a fast track repair for an extra £35 which I declined.
Total cost ended up at £80 with addition of £22 postage etc.
The repaired headphones were returned to me after two months.
Communication could be improved.

GET IT FIXED is A SCAM Company .
Anthem Statement p5 amplifier. So if you’re reading this and the many other 1 star negative reviews do not send anything to Getitfixed or you will regret it . In October 2024 Having looked at the very convincing website saying they repair Anthem Statement equipment (( and they use authentic replacement parts)) I emailed them , they told me to send in the amp by courier for repair which cost £60 . Then I received the email asking for £601 in total for express repair and parts needed by bank transfer which I sent to them , and then silence . After many emails mostly unanswered , the ones I did get said awaiting parts . I looked at trust pilot and found the many pages of 1 star negative reviews , then the penny dropped , it’s a SCAM . I contacted Anthem Statement who confirmed no parts had been ordered . I have asked get it fixed ltd repeatedly to send back the amp with no reply each time .
This is what I’ve done so far and I would urge you to do the same . I contacted victim support which gives you the contact telephone number of Action Fraud , I rang them and gave them all the details which they took down and after giving me a crime number they said they would pass the information up the chain of command .
I then looked up the crime commissioner for Birmingham and the West Midlands police , Mr Simon Foster . I googled and went onto the West Midlands police site , this gives you access to email the crime commissioner , which I did at the beginning of April 2025 , again giving him all the facts and asking for his and police help to retrieve my amplifier. I have just received an email back within a week from the West Midland Police CC giving me a case ref number , also saying in order to be of assistance my email has been logged under the case ref number and they are taking this very seriously and have passed my email to the police for further investigation . I can now only put my trust in the police knowing I’ve done my best to retrieve my property and hope this will help others .

UPDATE. After a police visit on 23rd April , I received an email on 24thApril from Getitfixed saying my amplifier was ready to be picked up. (yes a police visit), was what it took after many unanswered emails . I arranged a courier pick up (£60)and the amplifier was returned to me on 7th May . No repair had been done after paying £601 and 6months waiting . Without the intervention of the crime commissioner team and the West Midlands police visit I’m sure I would not have seen my £10,000 amplifier again . So many thanks to them . I emailed Getitfixed asking for the return of the £601 I’ve paid them and I’ve received no reply to date , so with courier fees £721 . Looking at the 1 star negative reviews here It seems they’re doing very well charging for repairs and doing nothing . When I initially googled Anthem Statement uk repairs in October 2024 and up came this company with the anthem logo saying yes they use anthem replacement parts I had no reason to believe they’re not legit . Bank transfer only should have been a warning . Lesson learned .

Absolutely nightmare! After the initial photos and asking for additional money, I received no communication for months. My emails went unanswered, and my calls were ignored. Eventually, I went there in person, only to discover that my Denon had been returned in even worse condition than before. It was packed in a box, completely neglected and abandoned. They had no intention of contacting me or repairing the issue. This has been an incredibly frustrating experience.

Sent my CD player to be repaired in November. Replaced laser and said was sorted and got back in January. Still has the same playback issues as before they fixed it. Reported it and was asked to send videos of player and problem. Have done this and not heard anything back. Have emailed a few times and tried ringing but the number cuts off from their side after a few minutes.
Cost £200 approximately and no better than before sent. Avoid

January 13th - Behringer Active Speaker amplifier, quoted common fault (Power supply) "easily fixed" Paid up front, (Which I didn't like?) then conned into paying extra £35.00 to get the amp repaired quicker or wait over five weeks for repair. I sent the amp off using the mailing label supplied.
I asked for an update 11th February,(awaiting parts)
5th March I asked for my property to be returned and a refund of monies paid, 11th March repeated my request, told parts arrived, repair on bench.
25th March asked for refund and return of property again,as yet no reply from James, Get It Fixed, (or not?) and lose item and money.
Please DO NOT use this company if you value your items.

Re my Technics Amplifier
I was very impressed with service to a point.
I was told parts had arrived two ago.
I paid extra for express service, and would hear within a week.
But to date no communication at all. Can’t get any reply on telephone after trying for over week.Very disappointed indeed. Their website is very impressive.
All I want is honesty
I shall now be taking appropriate action.
I have now 4 April been told problem is due to sickness.
I await conclusion
14 April informed another part required at further cost
I declined because I had become nervous about the company.
Lack of communication caused this. I have no reason to believe they would not have satisfactorily completed the repair
22 April Unit returned to me today in good condition

I sent in my Bose Acoustamass speaker/amp to be repaired
They had diagnosed it over the phone by asking me to do a simple test to determine amp or head unit and this made clear it was the amp
I paid extra for quicker diagnosis and repair in total about £200+ for what they said was a power failure part
Finally received the unit back (in the packaging I sent it in ) and to my disappointment the unit is still not working and makes the exact same sound as before
Clearly was not a power failure and something else and again as previous reviews I suspect no repairs have been done on this unit and if so wrongly diagnosed so a perfectly good part has been replaced possibly by something else
I have emailed them and tried ringing numerous times but no response at all
Let’s see if they respond after this review
Not trying to be nasty but a response should be given to every customer (and they take money up front )asap and the issue resolved
It’s a lot of money for nothing
Would they like it if this happened to them ??
I don’t intend to drop this till I get an answer and would be willing to escalate this if need be

Hard to get to these guys to fix my ROTEL RBX, send it before to another company witch they rejected my amp. Even thought I had to wait 9 weeks the job was done, Thank you.

They have done an excellent job with my valve power amplifier, musical fidelity vintage amplifier, it's better than was before, they also did a full audio grade capacitors replacement. I’ve used their services before, always super professional. Highly recommended! All communications done perfectly over emails.

It took 6 weeks till I've got back my radio but the service it's transparent being inform of every step of my repair by email.