GET IT FIXED LTD Opiniões 783

Truly appalling company and my experience is similar to several reviews here.
My Ruark R4 was returned to Get it Fixed in July 2024 following the failure of the display. I was quoted a figure for its replacement which I paid and waited and waited.
Eventually it was returned with exactly the same fault. It was returned again and was notified that it had further faults for which payments of £32 and £38 would be required.
Once again it was returned to me and again the display was inoperative. In November 2024 I returned it again and waited. By December I was emailing and phoning them weekly neither of which were answered.
In February I'd had enough and gave them 14 days to respond before I bought a county court action against them.
This prompted a reply within 24 hours which said it wasn't repairable. They advised they would buy the R4 from me for £168 (I had already spent nearly £200) or they would return it unrepaired and refund me £119, which I agreed to and they promptly paid into my account.
I'll be sending it to Ruark for a diagnostic and repair but suspect, like others, that no attempt was made to repair it.
I wonder if there isn't a market for easily repaired expensive sound equipment which the customer has given up on and is pleased to receive an offer on.

Sent off a Pioneer A-Z470 amp to be fixed. It wouldn’t power on only clicked. Paid £120 and they reckoned they changed some components but it only powered on for 1hr, they suspected a motherboard problem which they couldn’t source. They sent it back and refunded me just over £30. I’ve since sent the amp to another repairer who informed me they had done no work on it at all. The ground wires from the input digital supply had not been touched, these needed to be desoldered to facilitate a repair. Also the motherboard screws were still covered in dust, The new repair team found that the pre-amp 5.6v fuse was missing and a few regulators were not working, these needed amp is now fully working. These guys are a con they charge you for doing nothing. I was lucky to get my unit back and a small refund. I’ve asked them for a full refund, but I suspect I would have more luck finding Rocking Horse manure. Leave these guys well alone, the never answer the phone. I’ve since read some of the other reviews, wish I had seen them before. Going to report them to trading standards.

The stereo repair was very reasonably priced and the unit is now working perfectly. Cliff Morris

The repair was performed and a recap was also offered to improve sound quality of the sub due to noise detected during repair. Service was great.
Only small improvement would be to increase communication on status/progress so I was kept up to date with progress.

The initial enquiry & automated email including the delivery note was very successful. The initial quotation was fair & email from engineering so I proceeded with the payment. Unfortunately there was another issue further email received with explanation & further request for an additional payment repair. It’s difficult to get a response by phone so after a couple of days I did receive a more detailed explanation. I was sceptical but made the second payment to repair my Arcam Solo music system. I received it back & everything was working fine .

Great service with an easy way to send and return damaged items, with a well executed repair

Very professional service and was kept informed of the progress throughout.
My CD player was repaired to my satisfaction.

Get It Fixed repaired my B&W Zeppelin after it had been broken for quite some time. They repaired it quickly and communication was excellent. I highly recommend them and wouldn't hesitate to use them again.

I was amazed by the repair and the after sales help, I did have issues but it was operator error bit embarrassed but they talk me through it and, hey presto it worked. Will definitely use them again and very shortly, thanks get it fixed.... Very impressed. Jerry

The battery had come to the end of it's life in a Pioneer XDP-300r personal player. It also needed a new recharging socket. Both repairs carried out well by Get it Fixed.

Good saving with the fixing of Mercedes hi-fi amplifier. Procedure was thorough and efficient. Clear pricing.

It was easy and quick to get an estimate for my TEAC product, equally easy to get label and to post amplifier.
Excellent communications and estimate of timescale for repair.
Sadly a key part was no longer available. Product returned. Depute outcome I recommend the company for professional approach and communications.

Took a long time but good communication and speaker perfectly repaired.

Quoted a fair price; fixed it for that price (no unexpected 'surprises') and returned the amp in good condition and on time.
Will use again.

Thought my ‘phone was scrap because of the damage, but Get It Fixed not only repaired the damage, but also suggested a further replacement that could be done easier and quicker whilst it was dismantled. This saving additional future expense and down-time.

Easy process, good communication, kept informed and excellent value for money repair.

If Trustpilot had a negative star rating, this mob would score minus five. They claimed they could repair my hifi u it for £88, which I thought was reasonable. However, once they received the unit, they added another £32 in hidden fees. After several weeks, they informed that the unit was unrepairable and added further hidden fees, £32 for "handling and return postage" and £23 for parts they used which failed to repair the unit.So, I ended paying them £83 for doing nothing. To add insult to injury, i discovered the returned u it had developed two further faults it didn't have before I sent it to them. They failed to answer any of the emails I sent complaining about their failures. The phone number given was never, ever answered. This company is an atrocious cowboy outfit. Avoid them like the plague and do what i e ded up doiing and use the original manufacturer to carry out any repairs. They may be a little more expensive but they they don't charge you a ything if they can't repair it.

Good points - unit eventually fixed. Bad points - everything else. Quoted £88 then £32 added for postage and handling which wasn’t in original quote. Seen other people say they were quoted £88. Conveniently adds up to £120. Took ages, communication terrible, don’t answer the phone and often don’t reply to emails. To top it all they didn’t return my mains cable. Wouldn’t recommend.

Very quick to take money, have not fixed or returned item for several months. Multiple excuses as to why item is not fixed or returned, ended up giving a parcel force tracking number for something never given to parcelforce. complete scam, worst company I have ever dealt with