Nude Finance Ltd Opiniões 

51
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

My partner and I both love Nude, we're using the app to save together for a home and their "team up" feature is ideal. We have two individual accounts (LISAs) but can share a single goal and track h... Ver mais

Classificada 5 em 5 estrelas

I've been using Nude for 3 months now. It's a pretty snazzy app, with a super simple interface and process of saving. The guidance is pretty clear and there's no information overload. I lik... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Just recently opened a LISA with Tembo (part of Nude finance) I had so many questions as someone who has just started with investing and saving for big purchases, like a house. When I reached... Ver mais

Classificada 5 em 5 estrelas

We used NUDE for our first home purchase and I am very impressed with the service of this small company. Everything was clear and handled efficiently. The agent handling my withdrawal and funds was Ab... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviço de investimentos

Escrito pela empresa

Start building your first home deposit today. Open a Nude savings or investment account, boost your deposit with government bonuses, and get ideas to buy your home in record time. Already got a Lifetime ISA? Transferring to Nude only takes 5 minutes. Install Nude today and start the countdown to buying your first place. Join 350,000+ first-time home buyers in the UK.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

51 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as opiniões

(51)

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Classificada 5 em 5 estrelas

The naked truth about Nude

Good interest rate, easy to use platform, nice additional content/resources to get you thinking about saving and planning for your home. Above all, I really liked the level of customer service. Response within a day both times I wrote to them and the response came from a real person (shout out to Lorraine for being so helpful). They seem like a company that genuinely cares and the underlying product is very good too.

31 de outubro de 2023
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Resposta da Nude Finance Ltd

Hi Daniel, thanks so much for your kind review - we care greatly about our customers and the service we provide and take great pride in helping our customers on their journey to their first home.

I'm glad Lorraine was able to help you out - please do get in touch if we can help with anything else!

Classificada 5 em 5 estrelas

Eligible Withdrawal was easy as can be

Easy experience! Had contact with Abi from the support team and was very helpful no issues at all!

1 de julho de 2023
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Resposta da Nude Finance Ltd

Thanks for letting us know about your experience Dan - I'm really glad that Abi was able to help out! Just get back in touch if you need anything else ☺️

Classificada 5 em 5 estrelas

Lorraine was brilliant

Needed to withdraw and was in touch with Lorraine- she was brilliant, very friendly and helpful, would highly recommend.

18 de outubro de 2023
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Resposta da Nude Finance Ltd

Thanks for leaving your review Owen - that's awesome to hear that Lorraine was able to help out! Get in touch anytime you need! ☺️

Classificada 5 em 5 estrelas

Amazing experience thanks Nude…

Thank you to the Nude team for their tireless effort and support in getting us our first home! As first time buyers, we had endless amounts of questions and anxiety about the process but Abi, Louise and the team were always on hand to respond quickly with kind and attentive answers. A special shout out to Abi who guided us through the process and kept our anxiety at bay and to Louise also who teamed up with Abi and helped get our funds through to the right people quickly! Despite being a small team they’re very efficient and we have great confidence in Nude supporting us and others. Also, thank you for the beautiful house plant/warming gift! Ever grateful - Sarah, Phil and our dog Bruno who loves his new home x

11 de agosto de 2023
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Resposta da Nude Finance Ltd

Thank you so much for leaving a review of your experience with Nude - it's fantastic to hear how the team and our app have made a positive impact and we're really glad that it helped! We hope you are loving the new home and good luck for the future!

Classificada 5 em 5 estrelas

Helping me save for my new home

I love the Nude app. It’s easy to use and the information provided is great.

28 de setembro de 2023
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Resposta da Nude Finance Ltd

Thanks for your feedback Kev - we're always keen to provide valuable information and I'm happy to hear this is helping you!

Classificada 5 em 5 estrelas

The team at nude finance are absolutely…

The team at nude finance are absolutely brilliant they helped me out in a tough situation they had prompt response they where able to answer and sort all my queries out smooth transitions and just a really great company and team to be involved in the whole experience with them was a pleasure and I tell everyone about them would highly recommend and great customer service could not have asked for anything better to be honest from a company!

7 de setembro de 2023
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Resposta da Nude Finance Ltd

We appreciate your kind words, Dominic - and it's wonderful to hear that our customer support was able to help you out with your situation - we're here for you if you have any other questions or concerns!

Classificada 5 em 5 estrelas

Amazing company

Amazing company, offer great tips on how to reach your savings goal and I loved the countdown to when I could buy! After I found they were also amazing with updates on the funds release and even helped speed this up to fit in with our time frames! 😊

8 de setembro de 2023
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Resposta da Nude Finance Ltd

Thanks for your feedback Kirsty - I'm happy that you loved the time to goal feature! Just get back in touch if you need anything else ☺️

Classificada 5 em 5 estrelas

Easy to use app with great tools and…

Easy to use app with great tools and visuals to help with saving and house buying
Had to reach out to the support team when buying and received fast and efficient replies each time… they even chased my solicitors which ensured I completed on time :)

8 de agosto de 2023
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Resposta da Nude Finance Ltd

Hi Charlie - thanks so much for your review, we're really happy to read this! Let us know if you need anything else.

Classificada 5 em 5 estrelas

The best customer service going

I’ve contacted Nude a couple of times with just general queries or feedback on the App. The team have always been so responsive to my queries - you send off the request and know it’s being dealt with rather than other providers where you forget about the request by the time they’ve replied.
I recently dealt with Lorraine who responded within 2 hours providing a full response to my email. Furthermore, she followed up again the next day without prompt to confirm the matter was resolved and provide an update - I really appreciated the help and the follow up email.
It’s good to know there’s someone at the other end of a ‘contact us’ form and provides comfort for any future communications!

5 de setembro de 2023
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Resposta da Nude Finance Ltd

Hi Caitlin - we're always keen to provide valuable information and hear your feedback, we take it all on board! I'm happy to hear Lorriane was able to help you out - if you need anything else then just fire us another email.

Classificada 5 em 5 estrelas

Amazing Service

The support team are incredibly friendly. Had to raise multiple queries with them and they dealt with it in a quick, informative and friendly manner. Highly recommend!

5 de setembro de 2023
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Resposta da Nude Finance Ltd

Hi Jack - thank you for your review! We're here to help if anything else comes up, thanks for choosing us.

Classificada 5 em 5 estrelas

Friendly and efficient

The team are very friendly and very helpful. Any queries were resolved quick and it made my house purchase go smoothly!

Would 100% recommend!

1 de setembro de 2023
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Resposta da Nude Finance Ltd

Hey Tom - we're super glad to read your review and we hope you are enjoying your new home!

Classificada 5 em 5 estrelas

Bought my first home with Nude!

I recently bought my first home, having saved the deposit with Nude. Everything about the experience was amazing. From the simple principle of being able to view the my & my wife’s deposits in one place, to the simplicity of the transfer/withdrawal to the solicitor, the whole process was smooth.

The team were also really quick to respond to emails and facilitate the whole process on their end. I’d definitely recommend Nude to others!

8 de agosto de 2023
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Resposta da Nude Finance Ltd

Hi there, thanks for leaving a review - it's awesome to hear that our Team Up feature was so useful and that you found the experience smooth! We wish you all the best with your new home.

Classificada 5 em 5 estrelas

I reached out to Lorraine/team to…manage my account

I reached out to Lorraine/team to manage my account and was dealt with in an extremely friendly, practical and expedient manner. Customer service was second to none and I’m really happy!

26 de julho de 2023
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Resposta da Nude Finance Ltd

Hey there - thanks for leaving your review, we're really happy to hear that Lorraine and the team were able to help you - we've passed on the message - if you need anything else just let us know.

Classificada 5 em 5 estrelas

I've been using Nude for 3 months now

I've been using Nude for 3 months now.

It's a pretty snazzy app, with a super simple interface and process of saving.

The guidance is pretty clear and there's no information overload. I like how the layout of the app is segmented.

The savings and display of funds and activity are all clean and easy to follow such as interests and also an explanation of activities within your feed.

Overall no complaints.

8 de agosto de 2023
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Resposta da Nude Finance Ltd

Hi Jtan - thanks so much for your feedback! We aim to provide valuable information when you need it. If you have any questions or feedback, please do get in touch.

Classificada 5 em 5 estrelas

Thank you, Abi!!

I would like to say a super big thank you to Abi! You have been extremely helpful, understanding and kind! She answered any and all questions that I had (no matter how stupid and obvious they might have been) in a very quick and professional manner.
She was also able to help me when I had to withdraw a lot sooner than expected due to our purchase moving faster than we thought. Thank you, Abi!

20 de julho de 2023
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Classificada 1 em 5 estrelas

It's crap!! Don't fall for the high interest rates as I did

"Update: After posting this review, Lorraine Hunter (NUDE Customer Support Team) got in touch to apologise on behalf od NUDE and expedited transfer of my withdrawal money to next day. Lorraine has since responded very quickly to further follow-up emails too. I wish, I experienced the same service while I was still using their service. Extremely happy with my interaction with Lorraine, but that doesn't change my previous experience with NUDE so still keeping the 1-star"

It's crap. Don't fall for the high interest rates as I did. The customer service is appalling. Needed support from them for using my money for a first-time home purchase and they have only caused so much stress. There is a withdrawal waiting period of 90 days so not sure if I will get my money back after this period. Never going back and would not recommend at all.

1 de março de 2023
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Resposta da Nude Finance Ltd

Hi Rithvik - Thank you for your honest review of your experience with Nude;

I'm so sorry your experience with us wasn’t better throughout, and am glad we were able to restore your faith in Nude towards the end of your home buying journey with us. As we evolve, feedback from our customers (both negative and positive) is incredibly important to us as we shape the service we provide.

We’ve taken your feedback onboard and have made improvements including the introduction of in-app statement requests and a new addition to our Support team to focus exclusively on assisting our customers when the time comes to purchase their first homes.

We fully acknowledge the validity of your original feedback and genuinely wish your experience with us was better; in response to this we’ve made these changes to ensure a smoother home buying process going forward.

Classificada 5 em 5 estrelas

Trustful and reliable company

Trustful and reliable company. They helped me a lot to buy my very first home! I am so grateful, didn’t wait long to get the money for the deposit! Lorraine and other people are amazing and doing their job well! Never had a problem with Nude! Thank you for everything!

18 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

I love using Nude

I love using Nude!

The branding is so nice and I’ve saved for 3 months now and got two free money bonuses!!

16 de junho de 2023
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