I had a few questions ahead of buying a new paddle, Gareth was really helpful on chat and provided excellent guidance on how to measure accurately. Gareth also offered to cut and glue my paddle to th... Ver mais
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Leia as opiniões dos outros
Losing a SUP Fin is a bit like breaking your arm - you can't really do anything properly. I was so pleased to find "Get On The Water" and to make sure I purchased the right Fin I gave them a call.... Ver mais
I had been liasing with GOTW for nearly a year about fixing my Tahe Tobago which lost the rear wheeled bumper plus some crucial fixings in an impact grounding, some of which were not readily availabl... Ver mais
Great website that was super easy to navigate. Fantastic prices too. We have been looking for inflatable paddleboards for a wee while and got exactly what we wanted from you. Free delivery to the High... Ver mais
Informações sobre a empresa
- Loja de surf
- Loja de canoas e caiaques
- Loja de artigos desportivos
- Loja de equipamentos para esqui aquático
- Aluguer de artigos para desportos aquáticos
Escrito pela empresa
Get On The Water Ltd. was born in 2015 by a team of water sports enthusiasts with decades of experience on the water. Based in Cardiff, South Wales we are always out engaging in any watersport that allows us to enjoy our awesome coastline and inland waterways. Our aim is to supply our customers with top quality equipment at the best price possible, enabling them to 'Get on the Water'.
Informações de contacto
23A Lambourne Crescent, CF14 5GF, Cardiff, Reino Unido
- 02922362362
- sales@getonthewater.co.uk
- getonthewater.co.uk
4,8
Excelente
345 opiniões
Pede aos clientes que escrevam opiniões
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Absolutely fantastic service from start…
Absolutely fantastic service from start to receiving goods. I will be shopping with you again Thanks Paul
14 de maio de 2023
Great delivery
Great delivery. Great customer service. Rapid communication and dispatch.
23 de abril de 2023
The product was exactly what I wanted
The product was exactly what I wanted. It arrived really quickly and it was packed well. I am pleased with the speed of service.
11 de abril de 2023
Went the extra mile to sort out a…
Went the extra mile to sort out a purchase for item that was Outbof stock
4 de abril de 2023
Very pleased with product and delivery
24 de março de 2023
Great price and service
I urgently needed a kids subs jacket for a wet & freezing kids rugby tournament. The owner was super helpful and wrapped it up and left it in a secure place for me to pick up as the shop wasn’t open.
The item was as described and very reasonably priced. Thank you.
7 de março de 2023
Excellent speedy delivery and quality…
Excellent speedy delivery and quality of product
11 de fevereiro de 2023
Your web site was not up to date do we purchased an item that was not in stock despite the website letting us buy it. Your subsequent customer care from Katie has been excellent.
We purchased an item from web site that was out of stock. Web site was not up to date but allowed us to purchase. Subsequent customer care from Katie has been excellent.
18 de janeiro de 2023
Resposta da Get On The Water Ltd
Hi Victoria,
We're so sorry that we had an issue with our website - our engineers are working on fixing this issue. I'll contact you by email, if that's ok, to get some more information on the purchase process from your side, to assist us with fixing the problem.
Kind regards,
Gareth
Excellent customer service and really…
Excellent customer service and really happy with purchase
22 de dezembro de 2022
Excellent friendly service.
Ordered a body board, Katie from Get On The Water got in touch and offered to deliver it personally since she was coming to an event nearby. Don't think I've ever had such good service. Website, ordering and price also excellent.
30 de setembro de 2022
Excellent customer service
Excellent customer service. An after sales service second to none.
Gareth went out of his way to help with a warranty issue.
2 de outubro de 2022
Fantastic service and quick postage
Fantastic service and quick postage! A pleasure doing business with a local Welsh provider!
11 de agosto de 2022
You just can’t fault the service
You just can’t fault the service. Gareth was brilliant
3 de setembro de 2022
Exactly what i wanted.
28 de agosto de 2022
You cancelled my order and never told…
You cancelled my order and never told me why
15 de agosto de 2022
Resposta da Get On The Water Ltd
Hi Jane - I'm very sorry that you didn't receive our emails.
Firstly - thank you very much for visiting us online and thank you for your order.
Unfortunetly we had sold out of the paddle floats and we sent you a couple of emails to explain.
15 August
Hi Jane
Thank you for your order.
Unfortunately we sold the last of our stock of Jobe SUP Paddle Float Supports last week – apologies that our website listing was still showing them as available. We have just checked with Jobe and they are not available to order at the moment sorry.
We will cancel and refund your order.
Apologies for any inconvenience caused.
17 August
Hi Jane
I sent the email below to you on 15 August – it may have gone into spam as many of my emails do for some reason?
Apologies that we do not have the Paddle Float Support in stock at the moment.
Would you like us to let you know if they become available?
As we hadn't heard back from you we felt the most appropriate action was to refund the order.
Could you check to see if the emails had gone to your spam folder please?
Kind regards,
Gareth
Customer Services
Get On The Water Ltd
Next day delivery.
26 de agosto de 2022
Thank you to Katie and Gareth who both…
Thank you to Katie and Gareth who both went above and beyond in order to get a paddle to me before our SUP holiday in the Lake District.
16 de agosto de 2022
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