SBK Opiniões 276

Resposta da SBK

8/01/2026

Hi Liam, we’re sorry to hear you feel this way and appreciate you taking the time to leave feedback. We understand how frustrating delays around account reviews can be, especially when you’re eager to get things resolved.

Our team aims to handle all verifications as carefully and securely as possible, and customer support is always available to assist with any questions or updates. If you’re still experiencing issues, we encourage you to get back in touch with support so they can look into your case further.

Thank you for sharing your experience.

Resposta da SBK

6/01/2026

Hi Consumer, thanks for the great feedback! We will make sure to pass your compliments on to Mark, he’ll be thrilled to hear he could help you out.

Resposta da SBK

6/01/2026

Hi Charlene, we are sorry to hear about your frustration. To be clear: we are a fully licensed exchange and always pay out winnings.

Requesting additional documentation during the withdrawal stage is a mandatory regulatory procedure we must follow to ensure the safety of funds and compliance with the law. These checks are never personal. Please contact support via email on support@getsbk.com so we can guide you through the safest way to submit these details.

Resposta da SBK

28/12/2025

We’re sorry you feel this way. Our replies are written by our support team, and we take all feedback seriously. We never want any customer to feel misled or unsupported.

If you believe there is an unresolved issue with your account or a payment, please contact us at support@getsbk.com withthe email address linked to your account and we’ll review it urgently. We’re here to help and would like the opportunity to resolve your concerns.

Resposta da SBK

28/12/2025

We’re really sorry to hear about your experience and the frustration this has caused. Withdrawal and verification issues can be stressful, especially when a bank account has been closed, and we understand your concern.

We’d like to review your case in detail and help resolve this as quickly as possible. Please contact us at support@getsbk.com with the email address linked to your account so our team can take another look and provide a clear update.

Thank you for your patience — we genuinely want to make this right.

Resposta da SBK

23/12/2025

Thanks for the great feedback! We’re glad you’re enjoying the site layout and our odds. We appreciate your patience with withdrawals and are happy to hear it hasn’t been an issue for you. Thanks for choosing us, we look forward to having you with us going forward!

Resposta da SBK

17/12/2025

Hi Boo boc, we’re sorry for the frustration caused. The 2% charge you’re referring to is the standard commission applied to net winnings on the Smarkets Exchange, regardless of whether you’re accessing it via desktop or mobile.
Access to the exchange is included by default, but some features and support channels can vary depending on platform availability. We apologise if this wasn’t made clear and if you were unable to reach us via phone as this is no longer available. If you contact our support team by email again via live chat or email at support@getsbk.com, they will be able to review your account and assist with exchange access and any outstanding queries.

Resposta da SBK

17/12/2025

Hi Sergiy, we’re sorry to hear about your experience. Account verification is a regulatory requirement and must be completed before bonuses can be credited or used. In some cases, additional checks are needed, which can extend the verification process and result in temporary account restrictions. These checks are not applied arbitrarily and are required to ensure compliance and account security. Our support team can review your specific case and provide an update if you contact us directly via live chat or email us at support@getsbk.com

Resposta da SBK

10/12/2025

HI Mason, thank you for your review. We’re sorry to hear about your account being suspended so soon after opening, we understand that must be frustrating. In some cases, accounts require additional verification for security and regulatory reasons, which can cause temporary restrictions.
Our team will always aim to respond as quickly as possible, and we apologise if you have not yet received a reply. Please try contacting us again via the in-app chat or at support@getsbk.com
so we can review your account and resolve this for you.

Thank you for bringing it to our attention.

Resposta da SBK

10/12/2025

Hi Helen, thank you for sharing your feedback. We’re very sorry to hear about your experience with our sign-up offer, that’s not the impression we want to leave.
All promotions have specific eligibility criteria, but you should always receive a clear explanation, and we apologise if this was not the case.
We would like to review your account to understand exactly what happened and ensure everything was handled correctly. Please contact us again via the in-app chat or at support@getsbk.com
, and we’ll investigate this for you

Thanks again for taking the time to leave your feedback, this will help us improve.

Resposta da SBK

3/12/2025

Hi there, thank you for taking the time to share your feedback — and please accept our sincere apologies for the frustration you’ve experienced. We completely understand how concerning it is when a result appears incorrect, and we’re sorry that reaching us has not been the smooth process it should be.

We’re currently looking into the contact issues you’ve raised and will work to resolve them as quickly as possible. In the meantime, we would really like to help fix the match result error you mentioned. If you could please send us your account details and the specific fixture reference to support@getsbk.com, we will ensure your case will be looked into as soon as possible.

Your trust matters to us, and we’re committed to getting this right. Thank you again for bringing it to our attention — we truly appreciate the opportunity to improve.

Resposta da SBK

29/11/2025

Hi Mrdavid, thanks for sharing your experience, and we’re sorry for the frustration this has caused. Account suspensions can happen for a number of reasons, but we understand how worrying it feels.

Kindly contact us on support@getsbk.com using the registered email address if you haven’t already, or please reply to the last email you received from us. Our support team will review your case and get back to you as soon as possible.

Resposta da SBK

29/11/2025

Hi Amblessed, thank you for taking the time to share your experience, and we’re sorry to hear how frustrating this has been. This isn’t the level of service we aim to provide, and we understand how concerning it is to have your account suspended after depositing.
Account reviews are sometimes required to keep our platform secure, but you should always receive clear communication and timely updates, we apologise for the delay and any inconvenience it’s caused.
Please rest assured that your funds are safe, and once the verification is complete, your account access will be restored. If you haven’t already, please reply to the most recent email from our team so we can look into this for you.
Thank you again for the feedback, this helps us to improve, and we’d like to get this resolved for you as quickly as possible.

Resposta da SBK

24/11/2025

HI Millie, sorry to hear about your issues, system stability is something we take very seriously, and we can confirm there was no intention to disadvantage any customer. We would like to investigate the login issue, and the delays you described so we can review what happened in your specific case.

Please reach out to our support team via email on support@getsbk.com with the email linked to your account so we can look into your bets, settlement times, and any technical interruptions in detail. We also appreciate your comments regarding in-play betting and market availability, and we will ensure this feedback is passed on to the relevant teams.

Resposta da SBK

19/11/2025

Hi Warren, thanks for the great feedback! We're delighted to hear Sam was able to help you through live chat. We'll be sure to pass along your kind words, they’ll really appreciate it!

Resposta da SBK

19/11/2025

Hi Paul, thanks for sharing your feedback, and I’m really sorry to hear about the delay. We understand how frustrating it is when an issue feels like it’s taking longer than it should, especially after you’ve already provided all the required information.

Please rest assured that our team resolve all queries as quickly as possible. If you have your case reference handy, feel free to share it via live chat so we can follow up right away when possible.

Resposta da SBK

19/11/2025

Hi Derek, Thanks for taking the time to leave your feedback. We understand that being asked for documents like wage slips and bank statements can feel intrusive, but please be assured these verification checks are carried out strictly in line with our legal and regulatory obligations.
They’re in place to keep accounts secure and ensure we remain compliant with industry requirements, never for any fraudulent purpose.
If you have any concerns or need further clarification,please contact our support team on support@getsbk.com and we will be happy to help.

Resposta da SBK

30/10/2025

Hi James,

Thanks for getting in touch.
We understand your concern and appreciate your patience.

Rest assured, our support team will get back to you with an update as soon as possible.

If you haven’t received an update after a few days, please feel free to contact us again via email at support@getsbk.com, and we’ll make sure your query is followed up promptly.

Resposta da SBK

21/10/2025

Hi Joey,

Thanks so much for your kind words! We're thrilled to hear you’re enjoying our football bet builder and finding the site easy to use. 👍 Should you require further help, please do not hesitate to contact us at support@getsbk.com. I wish you a lovely day.

Resposta da SBK

20/10/2025

Hi Taner,

We’re really sorry to hear about this experience.
Please contact us via email on support@getsbk.com with your query and the relevant team will contact you as soon as possible with an update.