I had a faulty product and both the store and online phone team were great at organising a replacement/refund. Very prompt and efficient friendly service you dont get much of these days
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Great people to deal with great communication from purchase to delivery. I love the lamp that I purchased and I am going to buy three more. Thank you so much for the beautiful lamp and for the fan... Ver mais
A empresa respondeu
The Ellenbrook store Manager Nicole and staff are very friendly and efficient,a pleasure to shop there, buy online at times also and have found that also easy process
A empresa respondeu
Very quick delivery haven’t finished opening them yet so I won’t comment now but will later
Informações sobre a empresa
Escrito pela empresa
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Informações de contacto
270 The Parade, 5068, Kensington SA, Austrália
- 1300 916 750
- hello@giftbox.com.au
- giftbox.com.au
4,6
Excelente
4 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I had a faulty product and both the…
I had a faulty product and both the store and online phone team were great at organising a replacement/refund. Very prompt and efficient friendly service you dont get much of these days
8 de julho de 2026
Easy to dael with and place order
8 de julho de 2026
Great gifts …
Very quick delivery haven’t finished opening them yet so I won’t comment now but will later
20 de julho de 2026
Great product
Having used gift box before was happy with purchases delivery and price so used them again.
6 de julho de 2026
Resposta da GiftBox
Hi Linda, thanks for taking the time to leave a five-star review! We're delighted to hear you have had previous positive experiences with Giftbox and it means a lot to know you are happy with our products, prices, and delivery.
Very prompt and absolutely excellent…
Very prompt and absolutely excellent service…a great company to work with!
6 de julho de 2026
Resposta da GiftBox
Hi Don, thanks for taking the time to leave Giftbox a wonderful five-star review! We're thrilled to hear you were happy with our prompt service. It was a pleasure assist you :)
That delivery might take up to 3 weeks
I received a tracking number the day after purchase and they've been sitting at the processing facility the entire week which is an hour away from our home. When we called them they implied that they couldn't tell us what days they deliver to our area. It might be another 2 weeks. Very frustrating 😕
20 de julho de 2026
Resposta da GiftBox
Hi Loianne, thank you for your feedback. As your order was bulky items we do ask to allow 2-3 weeks for delivery with Hunter Express however, I can see your order was made and collected on 20 July and delivered on 24 July.
We understand the delivery may not have met your expectations and appreciate you sharing your experience !
fastest delivery I ever received
So impressed with the fastest delivery, I have ever received. I ordered it at 10am it was at my door at 12:30pm .
Recommended 100000%
19 de julho de 2026
Resposta da GiftBox
Hi Krystal, thanks for taking the time to leave us a five-star review! We are so glad to hear of your positive and fast experience with our GiftBox Same Day Delivery!
Resposta da GiftBox
Hi Steven, thank you for taking the time to leave Giftbox a five-star review and we're glad to hear you were happy with our professional service.
The Ellenbrook store Manager Nicole and…
The Ellenbrook store Manager Nicole and staff are very friendly and efficient,a pleasure to shop there, buy online at times also and have found that also easy process
20 de julho de 2026
Resposta da GiftBox
Hi Marcla, thank you for taking the time to leave a wonderful five-star review! We're so pleased to hear that you found our Giftbox ordering process easy. It great to know Nicole and the team at our Ellenbrook store made your shopping experience such a positive one. We'll be sure to pass on your kind words to them :)
I’m very happy it’s because of it’s to…
I’m very happy it’s because of it’s to past I’ll get my order and I’m happy that my order is ts good like what a expected thank you so much
18 de julho de 2026
Resposta da GiftBox
Hi T, thank you for taking the time to leave a five-star review and we are so happy to hear that you have had a positive experience with GiftBox Click and Collect and that it met your expectations.
Resposta da GiftBox
Hi Craig, thank you so much for taking the time leave Giftbox a five-star review! We glad to hear our Whiskey Ice Ball Maker works great :)
Resposta da GiftBox
Hi Debbie, thank you so much for taking the time leave us a five-star review! We’re really glad it was easy to order on our Giftbox website and that the delivery was fast :)
Resposta da GiftBox
Hi Patti, thank you so much for taking the time leave us a five-star review! We’re really glad it was easy to order on our Giftbox website and that the same day delivery was fast and friendly :)
Resposta da GiftBox
Hi Hawa, thank you for taking the time to leave a five-star review! We’re thrilled to hear you love our Giftbox products and that your order arrived quickly :)
Resposta da GiftBox
Hi Vicki, thank you for taking the time to leave a five-star review! We're delighted your Giftbox purchase is exactly as pictured and appreciated fast delivery.
Great company to deal with ..
Great people to deal with great communication from purchase to delivery.
I love the lamp that I purchased and I am going to buy three more.
Thank you so much for the beautiful lamp and for the fantastic service that your team provids.
All the very best,
Christine
26 de junho de 2026
Resposta da GiftBox
Hi Christine, thank you for taking the time to leave a five-star review your kind words! We're thrilled to hear that you love your new lamp and that you had such a positive experience with our Giftbox team :)
Super fast delivery
Super fast delivery, excellent price too quality product.
Highly recommended
18 de julho de 2026
Resposta da GiftBox
Hi Jason, thank you for taking the time to leave a five-star review your kind words! We're delighted to hear that you found Giftbox prices and products excellent. It's also great to know that your order arrived quickly, thank you for recommending Giftbox :)
Fast Delivery and great value product.
3 de julho de 2026
Resposta da GiftBox
Hi Jonathan, thank you so much for taking the time leave us a five-star review! We're so pleased to hear you were happy with our fast delivery and found giftbox product to be great value.
I haven't received my product yet.
I haven't received my product yet.
I received an email to say it was shipped using StarTrack but they had no service ch tracking number.
It was a different courier Hunter express and once again no such tracking number.
Still waiting for my parcel.
2 de julho de 2026
Resposta da GiftBox
Hi Susannah, thank you for taking the time to share your feedback and I'm sorry there is a delay in receiving your order.
Hunter Express has revised the delivery ETA to 24th due to the Telstra outage and the high volumes of freight causing delays.
Please visit: https://portal.hunterexpress.com.au/Track/55010/SMG300124 to stay updated on your order.
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