Coles Supermarkets Australia Pty Ltd Opiniões 

I placed an online order for my father and it did not arrive. I spend over 6 hours trying to sort it out but was told eventually the next morning that there was a glitch in the system. I said that was funny as I had a copy of the invoice stating what was available and what was out of stock from that order. I requested they redo the order only to be told they could not do this. So we cancelled the order the next days as the lady informed if she redid the order delivery was not available for a week. In the end I cancelled the whole order and got a refund and used Milkrun. At least my dad got his essentials like milk and bread. Left a very bad taste regarding Coles.

Coles Christies Beach - Poor Cash Policy, Security Issue and No Customer Care - 8.00 pm approx.
After putting my groceries through and before paying I requested cash out of $350. The two very young girls at the check out adamantly refused saying the limit was $200 and that management were tough on this. They pointed me to an ATM across the carpark. I am a mature woman on my own, it is late and dark, the ATM is in an insecure position and I am vulnerable. No concern for my safety. No flexibility or customer care or respect. So, I left my groceries and walked away: lost sale for you Coles.
Better places to shop are: Drakes who give 5% discount to seniors; Willunga Farmers' Market, Christies Market, CJs Bakery who are NOT A FAKERY and make excellent healthy bread. Give Coles a wide berth - I will be and my friends too.

I have shopped with Coles online for many years however just over a month ago could not get into my account after many emails and calls with no resolution I asked them to delete my account so I could create a new one they assured me new access to do so and this has not happened disgusting how can you ICT not have solved this even after siting illness and disability they did not help to fix this I still have no access appauling

When shopping at Coles Broadway at the end of April I purchased 2 frozen organic raspberries on special for $14.00. At the cash register I was charged full price. Although I received a refund it was inconvenient and I asked that the incident be reported and system reviewed for efficiency. Just last week at Coles Big Bear Neutral Bay the same thing happened! John West tinned salmon slices were on specisl so I bought about 14 tins and once again was charged full price!. Once again I got a refund and asked that the system be reviewed. I worry that for these last 3 months unaware customers have been getting ripped off and not realising it! My friend said the same thing happened to her last week with Olive Oil that was on special! My constructive suggestion would be for someone to be assigned to makin sure that the price coming up on the cash register for items refect the marketted special prices so people are not getting deceived!

I had a very disappointing experience at Coles Roselands while using the self-checkout.
I was paying for my groceries in good faith when I noticed that a pack of organic beef still had a security tag attached. As any customer would, I requested assistance from a staff member to remove the tag so I could complete my purchase.
Instead of simply assisting me, the staff member reviewed CCTV footage, inspected the contents of my shopping bags without explanation, and took items from my hand to scan them without my request or consent. All items in my bags had been scanned through the register as part of my transaction.
I fully understand and support reasonable security measures. However, asking for assistance to remove a security tag from an item that I was actively purchasing is not suspicious behaviour. The way this situation was handled left me feeling embarrassed, humiliated, and unfairly scrutinised.
I submitted a formal complaint to Coles and received a generic response stating that the matter would be discussed with the team member. Unfortunately, my specific concerns about the incident were not addressed.
This experience has left me very disappointed with the level of customer service and respect shown to paying customers.

It's very convenient to buy and easy to use

I had Coles brand AAA NRG batteries in my computer mouse. The mouse was not working so I went to check the batteries. When I tried to remove the batteries, one was so hot it burnt my fingers causing my finger to blister. I tipped the battery into the sink and run cold water over it to cool it. Makes me wonder if it could have caught fire if I had not removed it.

Wasn’t happy with them

29 Jan 2026

I purchased 2 packs of mousetraps containing 2 mousetraps in each pack from Coles on special @ 10.00 each.
Two worked. Two didnot.I binned them.

5 March 2026

I purchased 1 pack containing 2 mousetraps @ 13.00.
Neither mousetraps would set and donot work.

This was the last straw!
I contacted Coles. They said they have introduced a 14-day policy for refunds and returns.

My issue is that:

I wrote the purchase made 29 Jan off (as I have done with most Coles' failures over the years).

My purchase on 5 March 2026 is well within their 14-day policy.
Coles humilated me further by refusing to refund me and this is demoralising as well as financially disabling.
Absolutely no ethics, and no regard for the shopper or consumer rights.

Take the money and run. This is the last straw. There are laws to address this.

Shopper beware.

"undersold" & not purchased for all uses as intended. egift card for "myers group" not as described. cavates employed. this is covid norwegiam air tactics and they went bankrupt. telephone conversation wasted companys time & money checking on their website on the other end of a telephone for "the customer". asked for an apology. none was coming. "telephone conversation recorded". not happy. the lack of transparency is beyond a joke

If anyone is considering buying EFTPOS gift cards from Coles, I can’t say DON’T DO IT strongly enough.
I bought 5 cards at our local Coles as Christmas gifts and so far 2 have proved faulty and can’t be used.
When I went to the Customer Service desk at the supermarket for help I was told nobody there was able to help and I needed to call the Customer Care number.
Since then I have been getting the run around. The person on the Customer Care line said they couldn’t help, I needed to send an email with photos of the cards and the receipts to a generic “Contact Us” email address. Since then I have had two more emails asking redundant questions, wanting photos of the packaging, more photos of the cards and so on and so on. I am awaiting whatever the next email will be and what it will be asking for.
It feels like stalling and delay tactics as they could have asked for everything they required at the start, not bit by bit as we go through the process.
If you want to give a voucher to someone, do yourself a favour and give them the cash instead (and save the $5.95 admin charge for which you get nothing) or buy a more reliable gift cards from another meechant.

Kangaroo kebab herb and garlic from Coles Balaclava Vic. was OFF. Stench of rotting meat as i opened packet. Use by date said 20/12/25, so appeared valid. Beware of this kebab product.

Subject: Disappointing Experience at Coles Kwinana

I am writing to express my disappointment regarding an unpleasant experience I had today at your Coles Kwinana store.
As I approached the counter where a staff member was preparing flatbread wraps, she hastily gestured with her hands, indicating “no.” I then politely asked, “What time will these be ready?” to which she abruptly replied, “I cannot hear you.” After repeating my question more loudly, she responded curtly, “In 15 minutes.”
I was taken aback by the tone and manner of her response. The staff member, named Jojo, did not offer any apology or acknowledgment when I raised my concern about her impolite behaviour.
I have always chosen Coles as my preferred supermarket due to its quality products and excellent customer service. However, this encounter was disappointing and not reflective of the high standards I have come to expect from Coles.
I trust that this matter will be addressed appropriately to ensure such behaviour does not recur.

Extremely Disappointed
Extremely Disappointed – Still No Replacement After 2 Months
I purchased a prepaid Mastercard from giftcards.com.au back in June, and the experience has been nothing short of frustrating. As soon as I opened the link to activate and use the card, it showed as invalid.
I contacted their customer support right away, and they told me a replacement would be issued — but that it would take 30 days. I followed up on day 25, only to be told it wasn’t ready and I’d need to wait the full 30 days.
I waited two months, and still heard nothing. When I called again, I was shocked to be told they hadn’t done anything and that I’d need to call back again in 10 more days. No follow-up, no proper explanation — just delay after delay.
This is a complete waste of my time. I’m extremely disappointed with the lack of accountability and poor service. What should have been a simple process has turned into an endless back-and-forth. Absolutely unacceptable.

9/9/2025

Latest update
I have tried emailing, no response for the past 3 months.
I called in again, they told me to wait for another 30 days. They completely denied they said 10 days previously and said their timeframe for processing is 30 days. It's another 30 days! I've waited 3 months for a gift card that I can't use. I did not do anything wrong.

UNBELIEVABLE!!!!

Coles has the worst customer service. I live in Penrith and normally shop at Coles nepenthes Village. Some of their staff are very rude. And sometimes aggressive,. They do not help customers to resolve their issues with the products. Not recommended.

Very rude staff at Coles Orana. Wait at the counter to get served. Staff see you then wander off to do something else. In the end your left standing there wondering what's going on. I have written to Coles on numerous occasions regarding the customer comes last policy and have to this date never even received a reply let alone apology.
The real kick in the teeth is the exceptional customer service award they display. And the rudest staff member of the lot was also awarded a customer service award. Clearly awarded for ignoring the customers and for making jokes when a complaint is made. I no longer shop at Coles Orana

Dont buy the Coles Myer debit master card! Bought a $250 to give as a present. Declined at all shops used.
Tried to check balance 3 times site always down (have screen shots). Tried calling support number (australian landline number no one answered) and message said sevice not able to take any messages.

Ordered a Physical giftcard instead of a Digital one by mistake. Asked to cancelled the order immediately after placing the order and they say that order can not be cancelled and refunded.

Bought some coles Christmas rum mince pies to find next day when I came to open them they were out of date. Spoke to store manager and after a long time holding on while she sent some poor member of staff up and down stairs she replied the member of staff was new and put the wrong date on fetch them back and we will refund your money which I did and for my trouble all I received was a sorry and a refund. This week I purchased some more checking the date of course . They had a taste of rum but the contents was chewy and the pastry soggy.
For $8.50 NOT WORTH THE. MONEY TIME AND EFFORT.

If I could give zero stars, I would! Was at Coles, Moggill doing my weekly shop. A row of empty checkouts. No staff. And another very long crowded queue of shoppers with full trolleys, many with kids, toddlers, babies, all waiting in line to use the self service machines which aren't designed at all for lots of bags. I found the manager and asked him. Just a young fellow, possibly not a lot of experience. But he said that he'd been told by his manager to shut down all the checkouts so customers could get used to the inevitable, which was self service only at all Coles stores. So basically, we as customers are taking over jobs that used to give young folks a job and work experience, as well as doing unpaid work for Coles. Flabbergasted hardly covers it! Disgusted and disillusioned is probably closer to the mark. I'll be looking elsewhere for my groceries in the future!