Coles Supermarkets Australia Pty Ltd Opiniões 

(UPDATE : The antibacterial trolley wipes at the store entrance were missing yet again on my last 2 visits. A Coles Services worker walked past and didn't even look at the sanitsing station. The apathetic, lazy and negligent manager Mann Singh ("Marn") is deliberately putting customers' lives at risk by refusing to properly respond to my countless complaints about this serious health issue.)

The Chatswood Chase Store Manager (Mann: First name, pronounced Marn), the Regional Manager (Sam Ilott) and the State Manager (Ivan Slunjski) all display a complete lack of regard for customers' health. The trolley wipes at the store entrance have been missing more times than I remember, including several times in the last month or so. Despite numerous email requests from me, sent to all 3 above listed managers, this serious problem continues month after month after month with no end in sight.

Additionally, all 3 of them have repeatedly ignored my emails. The blatant rudeness of these people is very disturbing.

This rudeness also applies to emails I have written to them praising some of the helpful staff, including clear requests to pass on my praise to the relevant staff and give them some kind of reward for this.

When I sent one of these emails to Mann a couple of months ago, praising the very helpful Daniel, Mann displayed deliberate passive bullying by deliberately refusing to compliment Daniel despite seeing him many times when they were working at the same time. Can you imagine how bad Daniel felt. How under-appreciated he felt. Mann deliberately subjected Daniel to this hostile treatment every time he saw him. I had to follow this up repeatedly, as I did re another helpful staff member Praveen in 2023. Passive bullying is rightly frowned upon by the National Retail Association, but Mann and the other Coles managers don't give a damn about this. They just continue to treat staff and customers with contempt. And they do this without any remorse after it has been pointed out to them.

Finally for now, I have repeatedly requested that they implement new procedures to ensure the life saving antibacterial trolley wipes are always available. I gave Ivan Slunjski the opportunity to do this recently and told him if he did nor reply to my email and confirm this has been done, by close of business Friday 13 September 2024, I would post this first of numerous online reviews naming and shaming all of them. Of course he totally ignored my email again, hence this first (interim) review.

I bought one large onion for $1.25 to add to a stew and when I got home I found it was rotten. On returning the onion to the store the next day for exchange, I chose a 1kg bag of onions for $2 ... now wouldn't it have been nice had the store not charged me the difference for the inconvenience, but NO WAY. On another occasion I bought a 250gm pack of baby spinach .. I should have checked the use by date that had expired on the previous day.

I had been a regular Coles customer for the past 16 years, and for the first time I was requested by staff at the checkout to have a supervisor check my bag to which I readily agreed, after which I cancelled the transaction and repurchased the goods at another store. Of course this will have little impact on Coles overall annual profit reported this year to be around 1 billion dollars, undoubtedly achieved through systematic price gouging, thus contributing to rising inflation and hardship for many.

So is it any wonder that some customers resort to stealing when in effect, the company systemically steals from everyone – I site for example current beef prices which for farmers have collapsed by 65% over the past year, a reduction which Coles passes on to its customers at a rate of around 10% - well I guess it keeps their shareholders fat at the expense of struggling home buyers of which I am fortunately not one.

The ACCC has found that Coles Supermarkets Australia Pty Ltd engaged in unconscionable conduct in its dealings with certain suppliers. The Court also ordered Coles pay combined pecuniary penalties of $10 million and costs. Unfortunately in Australia we have little choice as to where we buy our groceries, but there is one supermarket that is "good different" to the afore mentioned bad actor which, if you are not already a fan, I can earnestly recommend.