Gigil Opiniões 

125
•
TrustScore: 4 em 5

4,2

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Wonderful service going above and beyond to get me the product I wanted and quickly. Really friendly communication and the product is great quality and looks great too. Thank you

Classificada 5 em 5 estrelas

The Bag is solid/strong/durable A swaggy design Has every compartment you need & more also comes with a portable changing mat, bottle cooling compartments. I love most the drawstring design... Ver mais

Classificada 5 em 5 estrelas

I recently got the gigil luxe changing bagpack and its been amazing, it got alot of space and different sections for holding baby items, just bought it again to gift someone and so pleased. The ser... Ver mais

Classificada 1 em 5 estrelas

Zip on bag broken after just 6 months of using and side pocket stitching started coming apart and then come off. Would not recommend at all, customer service was crap as bag purchased 9 months before... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de malas

Escrito pela empresa

We are an award-winning Manchester-based, family-run company with a genuine passion for organic and sustainable products without compromising on style or quality.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

125 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 33% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(125)

15 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas
logótipo da Gigil

Resposta da Gigil

Thank you so much for our 5 stars! Customer service is always our top priority and its so rewarding to receive positive feedback - you've made our day! We hope we may be of future service to you. Have a good day.

Classificada 5 em 5 estrelas

Great customer service

My bag was faulty and I sent a message to the company and they were really kind to change the bag for us free of charge. Great service

29 de setembro de 2023
logótipo da Gigil

Resposta da Gigil

Hello, Thank you for leaving us the 5 star review! We are delighted to hear that you are happy with the service you have received. We hope we may be of service to you again.

Classificada 5 em 5 estrelas

Beautiful yet practical and excellent customer service!!!

I bought the luxe bag and I love it.
There was a slight issue with it but this was resolved within a few days and I’m now loving my replacement.
A beautiful bag which I’m planning on using as a rucksack when no longer needed as a changing bag.
I have also bought the pram organiser which I love too.

29 de setembro de 2023
logótipo da Gigil

Resposta da Gigil

Hello, Thank you so much for taking the time to leave your review. We are delighted with the 5 star rating and we're thrilled to hear that you are happy with the bag and the service you have received. Thank you for your custom. We hope we may be of future service to you.

Classificada 5 em 5 estrelas

Amazing product

Amazing product, daughter is so happy with this bag.

27 de setembro de 2023
logótipo da Gigil

Resposta da Gigil

Thank you for your lovely comments and the 5 stars - we're so pleased to hear that your daughter is happy with the bag. If we can be of help with anything else just let us know. Have a great day.

Classificada 5 em 5 estrelas

Great quality product

Great quality product. Good size bag that can fit plenty of supplies and good range of pocket sizes. Definitely recommend. Fast delivery too.

26 de setembro de 2023
logótipo da Gigil

Resposta da Gigil

Hello, Thank you for your review and the 5 stars! We're so pleased to hear that you are happy with the Bounty bag and we are delighted that you will recommend. Thank you for taking the time to get in touch - it really does mean a lot to us.

Classificada 1 em 5 estrelas

Poor customer service!!

Bought the bounty bag and after less than two months of use the popper has broken off the handle.
After contacting customer services I was told I wasn’t eligible for a replacement even though this is clearly faulty. I was offered 20% discount, what a joke.

14 de setembro de 2023
Opinião espontânea
logótipo da Gigil

Resposta da Gigil

Hi Laura,

Thank you for taking the time to leave your review. I am very sorry that you feel this way.

I can see that you placed your order in February 2023, and we do have to take this date as the start of use.

We are a small family run business and always do our best to help customers as best we can. I am very sorry we could not offer a free replacement on this occasion.

Kind regards,
Gigil

Classificada 5 em 5 estrelas

Excellent customer service

I bought a changing bag that I absolutely love over a year ago, but unfortunately it had started to tear. I emailed them and they sorted out a replacement for me so quickly with no hassle at all, even though my bag was out of warranty. Customer service was excellent!

Thank you Gigil 😊

16 de agosto de 2023
Opinião espontânea
logótipo da Gigil

Resposta da Gigil

Hello, Thank you so very much for your kind comments and star rating. Customer service is always our top priority and its so nice when its noticed and we receive great feedback. We're so happy to hear that the issue was resolved quickly and we hope that we may be of future service to you.

Classificada 5 em 5 estrelas

Experience was excellent

Experience was excellent . They originally sent me the wrong bag contacted them and they got back to me quickly and arranged for me to send it back and swapped it over for the one I had originally ordered . Over all great experience

30 de julho de 2023
logótipo da Gigil

Resposta da Gigil

Thank you so very much for your lovely review. We are so very grateful for the 5 stars and we're thrilled to hear that the issue was resolved quickly. If we can be of help with anything else just let us know. Thank you again for taking the time to get in touch.

Classificada 2 em 5 estrelas

I haven’t received yet the package and…

I haven’t received yet the package and I don’t have any info about the delivery

24 de julho de 2023
logótipo da Gigil

Resposta da Gigil

Hi Chrysta,

Thank you for taking the time to leave us a review.

I am pleased to see that your order arrived with you on the 16th of August, international orders can take up tp 15 working day to be delivered.

I hope you love your new changing bag!

Kind regards,
Gigil

Classificada 4 em 5 estrelas

Luxe changing bag

Great quality bag, really good size and plenty of space to fit all my toddler essentials. Ebba pram organiser really lovely and useful for short trips too!

25 de junho de 2023
Classificada 5 em 5 estrelas

More than satisfied

Customer service has excellent and answered my question very quickly! Item delivered on time and of excellent quality. Nicely packaged. I very love the look and all the space! I would definitly recommande this compagny to all my friends!

13 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Baby gift

Ordered the changing bag as a gift, it arrived quickly and was packaged well. I was able to send a message which made it nice and personal. Very good service.

28 de maio de 2023
Classificada 5 em 5 estrelas

Iove it!

I love my bag! So much better than the one that came with my pram! More pockets, space and better quality. Would deffintly recommend!

29 de maio de 2023
Classificada 5 em 5 estrelas

Wish I’d found it sooner!

Quick delivery, excellent quality bag. It’s big and spacious with so many pockets!! Came with pram straps and a change mat too, worth every penny. Wish I’d found this company sooner!

29 de maio de 2023
Classificada 5 em 5 estrelas

I love my bag

I love my bag, it holds so much more than the satchel style bag that came with my pram and things are easier to find too. It’s so comfy and stylish and easier to use when we’re out for a walk. I’m thinking about getting the pram organiser too for quick trips to the shops. The leather is so soft and such a good quality, not too shiny and not too matte. So pleased I ordered and I got it with 30 percent off.

25 de maio de 2023

A Experiência Trustpilot

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Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

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