Gigil Opiniões 

125
•
TrustScore: 4 em 5

4,2

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Wonderful service going above and beyond to get me the product I wanted and quickly. Really friendly communication and the product is great quality and looks great too. Thank you

Classificada 5 em 5 estrelas

The Bag is solid/strong/durable A swaggy design Has every compartment you need & more also comes with a portable changing mat, bottle cooling compartments. I love most the drawstring design... Ver mais

Classificada 5 em 5 estrelas

I recently got the gigil luxe changing bagpack and its been amazing, it got alot of space and different sections for holding baby items, just bought it again to gift someone and so pleased. The ser... Ver mais

Classificada 1 em 5 estrelas

Zip on bag broken after just 6 months of using and side pocket stitching started coming apart and then come off. Would not recommend at all, customer service was crap as bag purchased 9 months before... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de malas

Escrito pela empresa

We are an award-winning Manchester-based, family-run company with a genuine passion for organic and sustainable products without compromising on style or quality.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

125 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 33% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(125)

15 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 3 em 5 estrelas

Not quite right

Unfortunately, the larger bag didn’t look anywhere near as good as it did online. The changing mat is also not great and the bag itself not as big/easy to get into as my other nappy bag. The little blue one however, looks lovely and is just what I was after. Also, you have to pay for your own refunds which for an online company is cheeky.

24 de abril de 2024
Classificada 5 em 5 estrelas

I would highly recommend Gigil

I would highly recommend Gigil, the customer service from Wendy was outstanding!
My bag developed a fault (this is my second bag and not a common thing, this was just unfortunate) and she very quickly arranged for a replacement to be sent and for me to send the faulty bag back, free of charge.
The bags are so lovely and I have recommended them to my friends.

29 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Outstanding customer service!

I had an issue with my original order. All I can say is the customer service is absolutely outstanding and the issue was resolved extremely quickly. I cannot recommend them enough and their products are absolutely fantastic, just what I was looking for. Extremely spacious with plenty room to carry all your babies essentials whilst out and about. Thankyou again, you have been amazing ⭐️⭐️⭐️⭐️⭐️

24 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Lovely

Lovely, well made items and really fast delivery. Everything well packed and comes with a dust bag for storage also. Very stylish options for changing bags! Would highly recommend

27 de março de 2024
Classificada 5 em 5 estrelas

The website impressed me easy to…

The website impressed me easy to navigate.
Found exactly what I was looking for.
Bought as a present so lovey touch to be able to leave a message.
Delivery was swift.
My daughter said she's really happy look's lovey good quality, looking forward to using it when baby arrives.

4 de janeiro de 2024
Classificada 1 em 5 estrelas

Poor product quality - does not match price point

Poor product quality - buy elsewhere.
I bought my first Gigil bag back in Nov 2022 and the zip broke in less than 1 year of standard daily use. They kindly sent me a replacement in May 2023, however that replacement has since had 2 zips break (main compartment and small back compartment) as well as the magnetic front fastening pulling away from the bag itself, revealing sharp edges on the clasp.

Gigil have told me that because the first order was placed more than 1 year ago, they cannot honour the 1 year gurantee on the replacement, even though that has unfortunately also lasted no more than 8 months.

I was offered 25% off a new order and recommended I buy their new Luxe bag (selling for £95 on their website at the time) I was told the new Luxe bag had a bigger zip and magnetic fastening, however the replacement bag I received already had these features as I noticed they were different from my original one when I received it.

For the price of these bags I would honestly expect more. I'm now left with no change bag and some of my items are stuck inside the broken zip compartment. I was hoping Gigil would offer a part refund given the poor quality on 2 occasions, but I was disappointed that instead they just wanted me to buy a 3rd bag from them.

15 de janeiro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Excellent quality item

Excellent quality item and excellent customer service. Didnt give 5 stars only because had to pay £13 for an exchange which I think should be free in line with many other retailers' policies.

31 de outubro de 2023
Classificada 1 em 5 estrelas

Terrible quality item

Fantastic service. Quality item delivered promptly. 5 star service.
Unfortunately since I wrote this and gave the item to my Daughter to use for her baby girl its literally falling to bits.
A very exspencive item thats not fit for use after 4 months. Absolutely shocking.

1 de novembro de 2023
logótipo da Gigil

Resposta da Gigil

Hi Caroline,

I am incredibly sorry to hear this.

Please contact us at support@gigil.com with your order number and pictures of the bag and we will look into this for you!

Kind regards,
Abbi

Classificada 2 em 5 estrelas

Not durable

Loved the bag but it got a snag in the material within the first 6 weeks. This is just from normal use. Customer service won’t replace. I would understand if I’d had it 6 months, but not 6 weeks. Material not very hard wearing clearly. I was hoping this would last me years but it seems I’ll have to replace much sooner than planned.

4 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Love love love my Gigil bag

Love love love my Gigil bag! It’s the perfect baby change bag and looks really good. I even think I’ll use it for myself after I no longer need it for my baby!
Had to contact customer service for a fault my zip and can’t fault the help I received! Thank you 🙏🏻 will definitely be recommending you to my friends :)

23 de outubro de 2023
Opinião espontânea
logótipo da Gigil

Resposta da Gigil

Thank you so very much for taking the time to post your lovely review with the 5 stars - it really means a lot to us! We're thrilled you will be recommending us to friends too. We hope we may be of future service to you again. Have a great day.

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