Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

J’ai été épatée de la facilité et la rapidité avec laquelle j’ai pu commander et recevoir mon colis. En plus j’ai eu le droit à un petit cadeau.

A empresa respondeu

Classificada 5 em 5 estrelas

I purchased my Baton Light here in the USA from a reputable company and loved it. Alas, due to my placement, my husband knocked it down one too many times resulting in no light except by beatin... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Some 5 or more years ago, I purchased a Gingko Octogonal lamp for its superb design. The lamp functioned well but late last year the mechanism failed. Contact with the company by email delivered a... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

Ordered a replacement bulb in July 2025. Several days later I was told it was out of stock but would be available in September so I agreed to wait. After not hearing anything more I contated Gingko... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Decoração e Design de Interiores

Escrito pela empresa

We believe that good design should be simple but elegant, sustainable but unique, functional but also long lasting – This philosophy has inspired us to create our innovative and stylish designs that have now won a number of international awards. We have now become a leader in the premium design-led home and gift sector in the UK and across many other European countries. Using the latest technology and a fresh, modern approach, we bring elegance and practicality together in a seamless and sustainable way, enabling us to create lighting, accessories and timepieces that will bring something truly special to your home. We’re now based in Kenilworth Warwickshire, the Shakespeare’s county, and we live outside the town of Warwick with our two beautiful children. We feel proud of what we have achieved and we know that you will feel the same pride in selling and owning our beautiful products.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

188 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Love my new mushroom light

Love my new mushroom light; a stylish, relaxing addition to our sitting room. Trying to decide what Gingko product to buy next

11 de janeiro de 2025
logótipo da Gingko Design

Resposta da Gingko Design

We're glad that you love your new lamp. If you email contact@gingkodesign.co.uk, we would be happy to provide you with a discount code for your next order :-)

Classificada 5 em 5 estrelas

Very good service

Light ordered and received in good time. Recipient very happy.

12 de janeiro de 2025
logótipo da Gingko Design

Resposta da Gingko Design

Thank you for the lovely feedback

Classificada 1 em 5 estrelas

Poor design

Poor clock design

29 de dezembro de 2024
logótipo da Gingko Design

Resposta da Gingko Design

We're sorry to hear that you are disappointed with your item. If you email customerservices@gingkodesign.co.uk, we would like to resolve this for you.

Classificada 1 em 5 estrelas

Pessima azienda

Pessima azienda, credo sia una truffa, ho acquistato un regalo di Natale (l'azienda garantiva la consegna entro Natale); non mi e' stato mai fornito il tracking della spedizione, non rispondono alle mail; mi hanno rubato i soldi. Credo che li denuncero'. Non acquistate

15 de dezembro de 2024
Opinião espontânea
logótipo da Gingko Design

Resposta da Gingko Design

We're sorry to hear that there was a delay in receiving your order. Unfortunately delays can occur around the Christmas period. We appreciate your feedback and will take your comments on board as we aim to improve.

Classificada 2 em 5 estrelas

Communications is slow, delivery even slower

Communications is slow, logistics incredibly slow. I have been waiting nearly a month for EU to EU delivery, and all I got was one e-mail initially saying "order is now processing" (on day one), and "order is now complete" (on day 14). Now it's day 23, and the parcel is nowhere near me. None of this was indicated at the time of ordering, and no sensible updates since (what does it even mean, "the order is now complete?")

27 de novembro de 2024
logótipo da Gingko Design

Resposta da Gingko Design

We're sorry to hear that there was a delay in receiving your order. Unfortunately delays can occur around the Christmas period. We appreciate your feedback and will take your comments on board as we aim to improve.

Classificada 5 em 5 estrelas

The lamp is beautiful and exceptionally…

The lamp is beautiful and exceptionally well made. It came quickly and was packaged very well. It is a bit smaller than I anticipated, but that's my own inability to visualize dimensions. Would absolutely (and will very likely!) Purchase from this company again.

28 de novembro de 2024
logótipo da Gingko Design

Resposta da Gingko Design

Thank you for your lovely feedback, we really appreciate it. If you email contact@gingkodesign.co.uk, we would be happy to provide you with a discount code for your next order :-)

Classificada 1 em 5 estrelas

Terrible service

Ordered the light, didn't get a confirmation email. Money has gone from my account, no parcel has arrived. Have reached out to gingko about this three days ago with no reply. Still waiting to solve this.

29 de novembro de 2024
logótipo da Gingko Design

Resposta da Gingko Design

Thank you for taking time to leave feedback. We're so sorry that our service levels were not up to scratch on this occasion. The Christmas period can be extremely challenging. We have taken your comments on board and hope to improve moving forward.

Classificada 5 em 5 estrelas

Great gift

I ordered the amber crystal light (stag) from Belgium and received it only a couple of days later. Perfect addition to my winter / Christmas decorations.

25 de novembro de 2024
logótipo da Gingko Design

Resposta da Gingko Design

We're so happy that you love your item, thank you for taking the time to leave feedback.

Classificada 5 em 5 estrelas

Nice Quality Product

Prompt delivery. Very nice product which is to be given as a Christmas present.

25 de novembro de 2024
logótipo da Gingko Design

Resposta da Gingko Design

Thank you for your feedback, we hope the recipient was happy with their gift.

Classificada 2 em 5 estrelas

Not recommended

Package still not arrived. Customer service unhelpful and unfriendly in equal measure. Would not reccome d.

27 de novembro de 2024
logótipo da Gingko Design

Resposta da Gingko Design

Thank you for taking time to leave feedback. We're so sorry that our service levels were not up to scratch on this occasion. The Christmas period can be extremely challenging. We have taken your comments on board and hope to improve moving forward.

Classificada 5 em 5 estrelas

Beautifully crafted and designed…

Beautifully crafted and designed pieces. They are like little works of arts combined with technology and sustainability. Very sleek and unusual. Extremely appealing and great as a feature in a room, whether it be their unusual lighting pieces, audio or clocks.

26 de novembro de 2024
logótipo da Gingko Design

Resposta da Gingko Design

Thank you for leaving such a detailed, lovely review

Classificada 5 em 5 estrelas

Alice Mushroom Lamp is great!

I recently bought Alice Mushroom Lamp from Gingko Design. I am very satisfied. The lamp is just beautiful. There was an issue during the international shipping. The issue was resolved very quickly and smoothly. I highly recommend Gingko Design's beautiful and inspiring products.

25 de outubro de 2024
logótipo da Gingko Design

Resposta da Gingko Design

Thank you for taking the time to leave feedback. Apologies again for any issues, we're glad that everything is now resolved for you.

Classificada 5 em 5 estrelas

Nice and Smart

I bought the Ginkgo Smart Diffuser Lamp as a gift for my friend. She is delighted with it! She loves the 'Smart' tasteful design. The lamp gives a lovely ambience to her room, which is enhanced by the diffusing of her favourite fragrant oils.

7 de novembro de 2024
logótipo da Gingko Design

Resposta da Gingko Design

Thank you for taking the time to leave feedback, we're glad that your friend is happy with her diffuser lamp

Classificada 5 em 5 estrelas

MKSY

I love the Gingko products. I’ve bought many of them… wonderful idea(s) and so original and unique, the design and concept is a one off.
Also it’s a fantastic talking point too. Will only buy from Gingko, as I know it’s always going to be a genuine Gingko product. Great gift for anyone .. Top bananas!!

31 de outubro de 2024
logótipo da Gingko Design

Resposta da Gingko Design

Thank you for your ongoing support, we really appreciate it. If you email contact@gingkodesign.co.uk, we would be happy to provide you with a discount code for your next order :-)

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

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